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  1. Home
  2. Moon and Co Estate Agents
Moon and Co Estate Agents Logo

Moon and Co Estate Agents

Opens tomorrow at 11:00am
10 Bank Street, NP16 5EN
Moon and Co Estate Agents are an estate agent in Chepstow. They mainly list properties in NP16, NP26 and GL15. Over the last 6 months, they've listed 99 properties, with 73 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 5:00pm
  • Sunday 11:00am - 4:00pm
View all details

Moon and Co Estate Agents Reviews (140)

Have you used this agent?
  1. 78% 5/5 Stars
    78%
  2. 5% 4/5 Stars
    5%
  3. 2% 3/5 Stars
    2%
  4. 1% 2/5 Stars
    1%
  5. 14% 1/5 Stars
    14%

A Williams

1/5 Stars
We were renting a property managed by Moon and Co until February this year. During the stay we had no issues but we are still waiting to receive a quote for deductions on our deposit despite having left the property for nearly 2 months. This appears to be a loophole in the deposit protection schemes - where the agent refrains from providing a quote for deductions, your request to receive your deposit is stalled indefinitely unless you pursue a legal route. This is a lot of money that we really need released and we are now not receiving responses to our emails. Our next resort is unfortunately a statutory declaration. Jon Bentham is supposed to be managing this process but there appears to be little incentive for the agent to provide a quote for deductions in a timely manner. Had I known this we would have submitted a statutory declaration as soon as possible. I see based on another review that this has happened for other tenants. I would advise anyone reading this who is a tenant to arrange a statutory declaration on completion of your tenancy to minimise delays in returning your deposit. It is unfortunate that we are being forced to pursue a legal route but at this stage there are no other options.... Read more
5th Apr 2024 (15 days ago)

P Bebbington

5/5 Stars
Sold my house with Moon & Co excellent local agency... Read more
6th Mar 2024 (6 weeks ago)

kez

5/5 Stars
I highly recommend Moon & Co as they were extremely helpful regarding our recent first time house purchase, always there for advice and guided us from start to finish . 5 stars from us !??????????... Read more
9th Jan 2024 (15 weeks ago)

N Abraham

1/5 Stars
Where do I begin!! At first when we found the property, Moon staff were helpful, quick and efficient. However upon leaving it has been one epic disaster after another. We are now over 3 months after vacating and STILL having issues with getting our bond returned, despite countless emails and calls. Some of which have failed responses and appointments not kept on their end. Despite having gone through the list of requirements made by Moon to return our bond, including painting the entire internal of the property and cleaning throughout, we have been charged over £1100 pounds for cleaning and gardening. After the prolonged time and missed communication, dragging on and on over the festive period we have decided that we just want our money back so have settled in the ridiculous reduced amount. The one issue being the removal of an item left in the shed at the property - arranged with Moon to be collected today, some 55min drive from our new location. Only to arrive and find access locked, meaning that another time needs to be arranged and STILL we are no closer to the reduced amount of our bond, over 3 months and countless communications later. A shame that this unnecessary stress has been added, but to then have to take our two disabled children on a two hour car journey for nothing despite arrangements being made is seriously unprofessional and annoying on Moon’s part. Highly disappointed at this stage. Who knows when if ever, we will get our bond returned to us.... Read more
7th Jan 2024 (15 weeks ago)

J Hitchens

5/5 Stars
By some distance the best letting agent I have ever used. Helpful, responsive and excellent communication. Thank you.... Read more
5th Jan 2024 (15 weeks ago)

J Reynolds

5/5 Stars
Excellent service for my sale! Friendly, efficient and prepared to cope with extra demands. I recommend them unreservedly.... Read more
9th Dec 2023 (19 weeks ago)

C Wierzchowski

5/5 Stars
I'm writing this review to confirm the outstanding performance of Moon & Co Estate and Letting Agents during the successfull process of purchase of my house in Chepstow, The whole Team was brilliant and helpful, particularly Marilyn Dickinson who managed things handily and helped me a lot. I recommend Moon as trusted Estate Agents.... Read more
24th Nov 2023 (21 weeks ago)

Nic

1/5 Stars
Have been renting with them for two years. Have not maintained the property or addressed the mold issues even though we have reported these repeatedly to maintenance and even the lettings manager. They have even supported the landlords trying to raise the rent when they know that we are living with black mold problems. Really dreadful lettings agency, I would advise to stay away. Currently in the process of reporting them and landlords to environmental health as property is unliveable. If anyone else reading this is having similar issues (I know our neighbours are) I suggest you report them too.... Read more
9th Oct 2023 (6 mo. ago)

S Mead

5/5 Stars
Excellent service. I have every confidence in them achieving the best price for my property and finding me a more suitable final home.... Read more
24th Sep 2023 (6 mo. ago)

P Brookshaw

5/5 Stars
We sold and bought through Moon & Co Estate Agents. We found them at all times to be professional and helpful, and they gave us invaluable support through what was a bit of a long journey! We would certainly use them again and would recommend to others. Thank you Marilyn and the team at Moon.... Read more
1st Sep 2023 (7 mo. ago)

S Arnold

5/5 Stars
I would just like to say a big thank you to moon and co for all the help with my property purchase. They were always there to give advice when I needed them.... Read more
30th Aug 2023 (7 mo. ago)

Paige

5/5 Stars
Me and my partner bought a house through Moon & Co, we would highly recommend using them as our experience was seamless and transparent. Once we completed and picked up the keys they also gave us a little goody bag which was a really nice touch. We would use them in future when thinking about selling.... Read more
21st Aug 2023 (7 mo. ago)

J Michael

5/5 Stars
I recently sold a house with Moon & Co . They found a buyer quickly and the process went very smoothly. Marilyn and Brigitte were very helpful and kept me informed throughout. It was a very good service and I highly recommend them.... Read more
15th Aug 2023 (8 mo. ago)

T lewis

5/5 Stars
I let my Property through Moon and Co for nearly 20 years and received excellent service throughout this time from Jon and team. Due to a change in circumstance I this year sold the property again through Moon and Co and received the same exceptional service. I would definitely use again for rental or sales support.... Read more
9th Aug 2023 (8 mo. ago)

Anonymous Homeseller

3/5 Stars
Very personable, no extra charges for photos, video or drone pictures, photos taken on mobile phone rather than professional company. Excellent responses to queries, only 2 viewings in 10 weeks and didn't sell.... Read more
29th Jul 2023 (8 mo. ago)

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Data produced by Land Registry © Crown copyright 2022.

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