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- Moon and Co Estate Agents
Moon and Co Estate Agents
Opens tomorrow at 11:00am
10 Bank Street, NP16 5EN
Moon and Co Estate Agents are an estate agent in Chepstow. They mainly list properties in NP16, NP26 and NP18. Over the last 6 months, they've listed 116 properties, with 110 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 5:00pm
- Sunday 11:00am - 4:00pm
View all details
Moon and Co Estate Agents Reviews (147)
Have you used this agent?
78%
5%
2%
1%
14%
T Parker
I would use Moon & Co again. The team were very professional, always available and attentive. They were clearly very good at what they do.
5th Jul 2024 (22 days ago)
P Liverton
Very pleased with my service from moon&co ,
Always helpful many thanks
12th Jun 2024 (6 weeks ago)
T Bryant
Jon and his team have been fantastic to deal with during our tenancy over the last two and a half years.
They have been friendly and professional throughout and have always responded promptly to any issues raised.
I would highly recommend Moon & Co as a letting agent.
5th Jun 2024 (7 weeks ago)
P Avery
Terrible company. Money grabbers. They do little in exchange for what they get and the seller seems to do most of the work. I asked that people viewing my property removed their shoes as I have cream coloured carpets. This didn't seem unreasonable to me considering you have to put covers on your shoes when viewing a new build. I was made to feel my request was unreasonable. Overall, I'm afraid there's nothing really positive I can say about my experience with them.
30th May 2024 (8 weeks ago)
S Harris
Lovely to deal with and kept us informed with how the sale was preceding . There response to any questions we had was answered very promptly and professionally.
24th May 2024 (9 weeks ago)
E Zadoinov
We rented with Moon & Co. for 3 years and had a fantastic experience. The team was always professional, responsive, and friendly, making the entire process smooth and stress-free. They promptly addressed any issues we had and ensured our rental home was well-maintained. Highly recommend Moon & Co. for their outstanding service!
17th May 2024 (10 weeks ago)
C Day
I rented a property through Moon and Co Letting agency for 4 years 2 months. They were flexible, supportive, professional, fair and responsive. Any issues I had with the property they dealt with quickly. They were always responsive to emails and made the start and end tenancy process quick and painless. Would highly recommend.
18th Apr 2024 (14 weeks ago)
L Nestak
We bought a house through Moon & Co and I can say confidently it was a pleasure to work with them with all very friendly team estate agents , Carly , Marilyn and our Mortgage advisor Chris recommended by Moon & Co for fantastic ease process to buy a house as a first time buyers it's can be stressful I was worry but it was smoothly with them . Thank you so much Moon & Co , highly recommended !
14th Apr 2024 (15 weeks ago)
A Williams
We were renting a property managed by Moon and Co until February this year. During the stay we had no issues but we are still waiting to receive a quote for deductions on our deposit despite having left the property for nearly 2 months. This appears to be a loophole in the deposit protection schemes - where the agent refrains from providing a quote for deductions, your request to receive your deposit is stalled indefinitely unless you pursue a legal route.
This is a lot of money that we really need released and we are now not receiving responses to our emails. Our next resort is unfortunately a statutory declaration.
Jon Bentham is supposed to be managing this process but there appears to be little incentive for the agent to provide a quote for deductions in a timely manner. Had I known this we would have submitted a statutory declaration as soon as possible.
I see based on another review that this has happened for other tenants. I would advise anyone reading this who is a tenant to arrange a statutory declaration on completion of your tenancy to minimise delays in returning your deposit. It is unfortunate that we are being forced to pursue a legal route but at this stage there are no other options.
5th Apr 2024 (16 weeks ago)
P Bebbington
Sold my house with Moon & Co excellent local agency
6th Mar 2024 (20 weeks ago)
kez
I highly recommend Moon & Co as they were extremely helpful regarding our recent first time house purchase, always there for advice and guided us from start to finish . 5 stars from us !??????????
9th Jan 2024 (6 mo. ago)
N Abraham
Where do I begin!!
At first when we found the property, Moon staff were helpful, quick and efficient. However upon leaving it has been one epic disaster after another.
We are now over 3 months after vacating and STILL having issues with getting our bond returned, despite countless emails and calls. Some of which have failed responses and appointments not kept on their end.
Despite having gone through the list of requirements made by Moon to return our bond, including painting the entire internal of the property and cleaning throughout, we have been charged over £1100 pounds for cleaning and gardening. After the prolonged time and missed communication, dragging on and on over the festive period we have decided that we just want our money back so have settled in the ridiculous reduced amount.
The one issue being the removal of an item left in the shed at the property - arranged with Moon to be collected today, some 55min drive from our new location. Only to arrive and find access locked, meaning that another time needs to be arranged and STILL we are no closer to the reduced amount of our bond, over 3 months and countless communications later.
A shame that this unnecessary stress has been added, but to then have to take our two disabled children on a two hour car journey for nothing despite arrangements being made is seriously unprofessional and annoying on Moon’s part.
Highly disappointed at this stage. Who knows when if ever, we will get our bond returned to us.
7th Jan 2024 (6 mo. ago)
J Hitchens
By some distance the best letting agent I have ever used. Helpful, responsive and excellent communication. Thank you.
5th Jan 2024 (6 mo. ago)
J Reynolds
Excellent service for my sale!
Friendly, efficient and prepared to cope with extra demands.
I recommend them unreservedly.
9th Dec 2023 (7 mo. ago)
C Wierzchowski
I'm writing this review to confirm the outstanding performance of Moon & Co Estate and Letting Agents during the successfull process of purchase of my house in Chepstow, The whole Team was brilliant and helpful, particularly Marilyn Dickinson who managed things handily and helped me a lot. I recommend Moon as trusted Estate Agents.
24th Nov 2023 (8 mo. ago)
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