Jon and the whole lettings team at Moon and Co could not have been more helpful with negotiating our new home in Chepstow. They offer a friendly professional service and really do go the extra mile for you. The added extras of the keyring and shopping bag after getting our keys were lovely touches too! Thank you very much for your hard work, we are sure we will be very happy in our new home ??????
My wife and I rented a property through Moon & Co for approaching 3 years. The level of service provided by them in this time can only be described as unprofessional and lacking in any substance. No matter how many times you call them they do not keep records of conversations, you often have to ring back 3 or 4 times just to get an answer to what should be a straight forward question.
As for the maintenance people they use, the quality of the work is appalling and often unsafe. We had flooring laid in the kitchen and hallway which had to be re-laid 3 times due to scuff marks and bobbling. The garden path had crumbled which despite our many emails and telephone calls was only repaired after we vacated the property. It was of such a dangerous standard my wife had a nasty fall whilst carrying our baby.
They try to charge you for everything, whether it be to renew the contract, which was just a cut and paste job and even charge a £72 checkout fee.
Overall I would not recommend anyone use these people unless you are not of sound mind. They are cowboys.
Archer's have given me lots of advice and guidance over the years and have always gone the extra mile in promoting my properties. When my next project is completed they will be my only option to sell. Thanks again!
Dishonest and Awful attitude from the owner, called me to advise the seller was going to pull out unless I rushed the process through and that Archers would look for another buyer. When I spoke directly to the seller they advised they were not in a hurry and had not instructed the agent to even get in touch with me.
Avoid this agent at all costs!
Very nice staff!
They are profissional, helpful and they always provide a excellent customer service. After 2 years and half since my first tenancy with Crown, I back again to try to rent with them because any other agency is like this one. The staff still with the same or better interaction with people. It's not like others agencies that you see that the staff are not happy with the job, they are rude, don't reply emails or return calls...million stars for Crown and your staff!
Staff are very helpful and friendly. A very good selection of properties for sale and left