Compare the Best 10 Estate Agents in Chepstow

List of Estate Agents in Chepstow

1. 

   

   Moon and Co Estate Agents

   10 Bank Street, NP16 5EN

   

   (179 reviews)

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   15th Sep 2026 (28 days ago)

   Our experience with Moon & Co was appalling<br><br>We rented St Christopher's House on Bulwark Road, Chepstow through Moon & Co for less than 10 months. After around eight years of renting, we have never dealt with a letting agency or landlords whose conduct we considered so unscrupulous.<br><br>A few examples of what we experienced:<br><br>1. Contract terms added after paying the holding deposit: We were given a draft contract before paying the holding deposit. However, the final contract and an additional addendum containing extra terms were only sent after we had paid the holding deposit and just four days before moving in. By then, we had already given notice on our previous home and arranged the move, so we felt we had no realistic choice but to sign.<br><br>2. Antisocial behaviour: Before renting, I specifically asked Jon about the area because I had noticed rubbish and a damaged gate. I was reassured that it was nice and quiet. Once we moved in, we discovered people regularly gathering between the house and the church in the middle of the night to drink, shout and fight. Bottles and rubbish were thrown into our yard, people entered or crossed through the property, parcels were stolen and children repeatedly hit our cars with footballs. On one occasion, a chair was thrown into our yard and landed centimetres from my car. It eventually became serious enough that we reported it to the police.<br><br>3. The property itself: In our experience, the house and its fixtures were old and poorly maintained. The house creaked considerably at night, cracks started appearing in the walls, and we had persistent mould and water coming through the ceiling. We bought three electric dehumidifiers and ran them constantly, as well as using moisture absorbers and regularly cleaning mould from the bedroom walls.<br><br>4. Known shower problems: We moved in to find one shower completely non-functioning and the other unreliable. When the landlords attended, they told us they had previously put a piece of plastic inside the leaking shower to stop the water coming through. They said the property had previously been up for sale. Once the plastic was removed, the shower leaked continuously and took almost four weeks to be properly repaired despite repeated chasing. When my husband contacted Moon & Co about the continuous leak and wasted water, Josh responded with words to the effect of: “But does it work? Can you shower? Then what’s the problem?”<br><br>5. Photographs taken inside our home: During an inspection, Josh took photographs throughout our home without asking us first. We had not been told beforehand that photographs would be taken, and our personal belongings and family photographs were visible.<br><br>6. Monitoring and our belongings: The landlords repeatedly drove past the property and reported things such as where our cars were parked. Meanwhile, we could not access belongings we had stored in their shed, at the landlords’ suggestion, for around six months despite repeatedly asking Moon & Co for help. We ended up spending money replacing things we already owned but could not access.<br><br>7. Conflicting information: Jon initially told us the occupation would be for 12 months. After we moved in, the landlords told us the house had previously been for sale but had received no interest, so they had decided to rent it “for the winter”. We were later told that the landlords “needed to move back”, while also being informed that our rent would be increased.<br><br>8. Deposit: We returned the keys a month ago and our deposit still has not been returned. I wish I had read the reviews beforehand, as another tenant described waiting two months for their deposit to be dealt with and also named Jon as the person handling it.<br><br>Throughout our tenancy, problems were repeatedly dismissed, ignored or required endless chasing. We have now submitted a detailed formal complaint to Moon & Co, supported by emails, photographs and other evidence. We intend to take the matter further to The Property Ombudsman and the relevant regulatory bodies if it is not properly resolved.... Read more

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2. 

   

   Archer & Co - Chepstow

   30 High Street, NP16 5LJ

   

   (8 reviews)

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   3rd Jul 2026 (15 weeks ago)

   Archers Chepstow have not been transparent in their dealings with me as a buyer. I think they fail to understand that most agents factor into their valuations a knowledge of and the cost of remedial works required on the purchase of a property and represent these in the asking price, where this company expects the purchaser to discover - or not - critical defects on survey but not allow negotiations for these in an offer price put forward. You can argue they staunchly represent the seller with this stance to the buyers detriment? But without buyers who are treated with transparency and respect (note the sales negotiator) their clients will not sell and buyers pull out as in my case. We will go elsewhere as they’re many ethical transparent agencies and good properties out there.... Read more

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3. 

   

   MyHouseMove.co.uk

   Riverside Court Beaufort Park Way, NP16 5UH

   

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4. 

   

   David James - Chepstow

   Unit 6 Library Place, Manor Way, Chepstow, NP16 5HZ

   

   (6 reviews)

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   24th Sep 2026 (19 days ago)

   Comunication was good. I was kept well informed of everything. The housing market if very slow at the moment, and decided to withdraw the sale.... Read more

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5. 

   

   Peter Alan - Chepstow

   1a Bank Street,Chepstow, NP16 5EL

   

   (78 reviews)

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   24th Aug 2026 (7 weeks ago)

   We recently sold our property through Peter Alan. The branch were helpful and always willing to assist. We have no complaints about the branch team at all.<br><br>Unfortunately, our experience with the sales progression service was very disappointing. Communication was poor, emails often went unanswered and we regularly had to chase for updates ourselves.<br><br>Completion was also poorly handled, with our purchase agent contacting us first to tell us our sale had completed.<br><br>We emailed Peter Alan afterwards to explain our concerns, but we still haven't heard anything back from the sales progressor, which is particularly disappointing.<br><br>It’s a shame, as our experience with the branch team was very positive. However, based on the overall experience, we wouldn't use Peter Alan again and would be reluctant to recommend them.<br><br>Thank you again to the branch.... Read more

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6. 

   

   Adre Properties

   Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

   

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7. 

   

   Properts

   11 Beaufort Square, Chepstow,, NP16 5EP

   

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8. 

   

   House And Home Property Agents

   Riverside Court, Beaufort Park, Chepstow, NP16 5UH

   

   (35 reviews)

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   13th Aug 2026 (9 weeks ago)

   It took a while in what was a rather depressed housing market, but House and Home delivered and found a buyer for our property. The property was a little off the beaten track and part of a managed estate, so it was very definitely a bit of a niche market.<br><br>Ian took on board our thoughts and ideas whilst expertly guiding us if they were a little unrealistic. With that he created a very impressive online brochure. Once sold, it was mainly Clare who kept us in the picture and endeavoured to make sure that all the other agents who were involved were on track. House and Home worked for us and we would have no hesitation in recommending them.... Read more

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9. 

   

   Proceed Property Limited - Covering Chepstow & Bristol

   Unit 3, Old Bell Chambers, , Riflemans Way, , Chepstow, NP16 5EJ

   

   (14 reviews)

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   9th Oct 2026 (4 days ago)

   Emily has been fantastic in helping us rent out our property, she quickly found us a tenant and provided us with all the information we needed. She was kind and easy going and a joy to work with. So pleased we chose proceed Lettings and we look forward to letting with them for the foreseeable.... Read more

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10. 

    

    Peter Alan - Chepstow

    1 Bank Street, Chepstow, NP16 5EL

    

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