29th Oct 2024 (12 weeks ago)
Inconsistent and unreliable. We have recently been tenants in a property managed by AU, which lasted for a period of 6 weeks into the tenancy agreement. When we first moved into the property it was clear that it was not fit for purpose. Over the first few days into living in the house we quickly realised there were multiple problems with the property. This included missing outside bins, cardboard left outside the house, a mattress that did not fit the bed (resulting in a tenant not being able to move in for two weeks), broken white goods (dishwasher and oven), lights that weren’t working, a window that wouldn’t shut, bedroom door that wouldn’t shut, a missing key that a painter had gone off with and the overly cleanliness of the place was not how a new tenant should find it. We were prompt with raising these issues, and whilst the agency did reply to some our emails they tended to pick and choose which ones these were. Generally we were able to contact the agency with little problem, however there were times when phones wouldn’t be answered and as already mentioned emails wouldn’t be replied to. We dealt with multiple people in the agency and sometimes it felt like we were just being passed around. Their main excuse was that they had only just taken over as agents of this property and had no idea, we replied that whilst we understand this we would still expect these things to have been checked by themselves before they let tenants move in as they are an agency, it is part of their job, and if they had a tight schedule they should have reconsidered it before letting it out to tenants. We ended up coming into contact with the landlord themselves instead of using the agency as they were somewhat difficult to deal with, the landlord was also having trouble communicating with them. The landlord told us that some of the problems we had reported he had already reported before we even moved in, further squashing their excuses of them being a ‘new agent’. As previously mentioned all of which I have talked about happened in the span of 6 weeks, and at the end of those 6 weeks they were no longer the agency. The inconvenience, stress and hassle that this put on us, on top of moving, was ridiculous and should not have happened. I would not recommend Accommodation Unlimited to anyone looking to rent, buy or use them as an agency.... Read more