Unprofessional!! Try to avoid this agency! Appointment booked few days ago and when I was calling 1 hour before to confirm that someone will be at the property, they said that the agent with whom I booked the viewing is not working and they had no idea that the viewing was booked.
Very nice staff!
They are profissional, helpful and they always provide a excellent customer service. After 2 years and half since my first tenancy with Crown, I back again to try to rent with them because any other agency is like this one. The staff still with the same or better interaction with people. It's not like others agencies that you see that the staff are not happy with the job, they are rude, don't reply emails or return calls...million stars for Crown and your staff!
Staff are very helpful and friendly. A very good selection of properties for sale and left
A truely professional team
I am so pleased I instructed Jon Benham at Moon & Co to manage the letting of our home in the Wye Valley. This company have provided professional sound advice and ensured a smooth process. I could not be happier with the letting team at Moon & Co and am pleased to recommend them to others.
My wife and I rented a property through Moon & Co for approaching 3 years. The level of service provided by them in this time can only be described as unprofessional and lacking in any substance. No matter how many times you call them they do not keep records of conversations, you often have to ring back 3 or 4 times just to get an answer to what should be a straight forward question.
As for the maintenance people they use, the quality of the work is appalling and often unsafe. We had flooring laid in the kitchen and hallway which had to be re-laid 3 times due to scuff marks and bobbling. The garden path had crumbled which despite our many emails and telephone calls was only repaired after we vacated the property. It was of such a dangerous standard my wife had a nasty fall whilst carrying our baby.
They try to charge you for everything, whether it be to renew the contract, which was just a cut and paste job and even charge a £72 checkout fee.
Overall I would not recommend anyone use these people unless you are not of sound mind. They are cowboys.
Archer's have given me lots of advice and guidance over the years and have always gone the extra mile in promoting my properties. When my next project is completed they will be my only option to sell. Thanks again!
Dishonest and Awful attitude from the owner, called me to advise the seller was going to pull out unless I rushed the process through and that Archers would look for another buyer. When I spoke directly to the seller they advised they were not in a hurry and had not instructed the agent to even get in touch with me.
Avoid this agent at all costs!
An offer was placed on a property which this estate agent had advertised - apparently there was also another offer on the table so this in turn led to some kind of bidding war - we lost. The female estate agent was not very helpful and at times condescending. The sale was lost - a complaint was made to HQ in Newport regarding the whole process and communication methods, a phone call from the Cheltenham office was promised. That was two months ago - still no call Apparently (according to the vendor) who took our number in the event something went wrong reported difficulties with the purchaser and the estate agents stating the sale may not complete
Be careful as this estate agent will seek the best price without taking other factors into consideration - very poor customer service
One of the most unhelpful, deceitful, and dishonest companies I have ever had the misfortune of dealing with. I just wish there was a No Star rating I could give them