Very efficient service. Use the Notarial service and I cannot find a fault. Very friendly and professional.
I find it hard to put into words how incensed I am with the service received in support of the sale of my recent property.
Having contacted Properts to discuss them supporting me with the sale I explained my situation and received an estimate in support along with their terms and conditions. The estimated fees listed were there charges at £499, TT fees of £50, official copies of £6, copy documents from £3 – all of these fees applicable to vat. If you were to add all of these up and allow a generous amount of £50 for copy documents etc this would bring the bill to approximately £605 + vat i.e. £726 total. The final bill a whopping £1354 = vat i.e. £1624.80!
Whilst I appreciate that many of the additional fees are listed in their terms and conditions (where in hindsight I should have been more thorough!) and they would say from a legal standpoint that they are clearly stated in their terms and I signed up to them, I feel completely hoodwinked as their initial estimate should have taken into account my situation which they knew in advance of providing the estimate i.e.
I had a mortgage account to pay off – their fee for settling this £300 + vat
I was using an Estate Agent – only 1 TT fee was listed on the estimate at £50 + vat, whereby they charge for 3 (mortgage company, estate agent & my balance) which was an incredible £165 + vat
File storage on completion which they say is a standard charge and this is £100 + vat – not listed on the estimate
If using this Solicitor I would recommend that prior to engaging them you should complete a full analysis of the potential bill. I am lodging a formal complaint and plan to seek further advice through the ombudsman as I feel the estimate was misleading as they knew certain facts in advance.
I recently visited Fine and Country in Chepstow and couldn't have been more impressed with how helpful their staff were in particular Cheyenne. Their brochures were smart and their marketing in general i thought was superb. The other agents in town were OK but a little uninspiring.
I have been in regular contact with lots of different estate agents over the past two years, Fine and country have been the least helpful, the service feels cold and communication between seller and potential buyer through this firm has been difficult in my experience.
I recently made a -10% offer on a property that's been for sale for over 12 months and the offer was not communicated with the owner, I received no follow up feedback, no counter offer, no discussion....
I dealt with Phil and his team during a recent house purchase and they were extremely helpful and professional throughout the whole process with great communication which always makes everything easier. I would not hesitate to recommend them.
They don't take kindly to feedback about wasting customers time. If a property is sold then tell people it is on the website. It's to our benefit not for yours to keep your options open!!! I took time off work to ring round to find it had been sold days ago!!!