I have had excellent service from the Mansfield office, in particular from Zoe Kucharski. Zoe has dealt with my questions competently, quickly, professionally and in a friendly manner. She is my first point of contact, usually the only one I need.
Absolutely appalling company to deal with. Got us jumping through hoops to put application in and pay holding fees etc. Then a few days later ring to say they’re no longer proceeding with our application (hadn’t even done referencing at this stage either), instead they’re progessing with someone else. They might as well have said you’re scum we’re not dealing with you because that’s how they made us feel!!!!!
Reviewed our mortgage with Your Move and had excellent service from Chris the advisor who helped us through every step, particularly any obstacles or over complicated parts involving third parties. We think that internal Your Move employees that oversee the mortgage advisors are a little over cautious when the lenders have already agreed in principle but Chris ensured this was a minor point also. Very friendly and professional service that we would not hesitate to recommend.
Your move knew exactly what to say when selling their service to me but once I was signed up to sell my property with them they were absolutely shocking. They had appalling communication, either not getting back to me for days or not telling me about viewings which had been booked in. I complained and was assured by the branch manager the service would improve, which it did not. They made selling my property so stressful as they were so unhelpful. When I chose to change estate agents, I went to the office to collect my keys and was greeted with a very cold and unprofessional greeting (by the branch manager Angela, which clearly set the unprofessional standards of the team) which just made me realise I made the right decision changing agents. One individual who viewed my property after I had changed estate agents told me that she had actually viewed through your move and wanted to make a offer, but they never got back to her about a query, which she chased a number of times, and I was not made aware of any query of the property or that anyone wanted to make an offer. Absolutely appalling service and I would highly recommend using any other estate agent.
I purchased through William H. Brown in Retford and have only praise for this branch. All were marvellous and extremely professional. Nothing ever felt like it was too much trouble and I was never made to feel like a question was silly or a nuisance (lived out of the area, so this level of advice and assistance was especially appreciated). Special thanks particularly to Sarah, who was a complete star from start to finish, and also to Robbie and Freya who also dealt with my queries and advised me wonderfully.
sara jane hendry
Absolute w***ers!!!! Upon applying for tenancy I had to do their admin for them! Even though I paid a large admin fee! I had to draw up my own authority to disclose contract to send to the council to release my reference to William H Brown, the lady at Bassetlaw council who I spoke to said in the 35 years she had worked there she had never heard of a tenant having to do such a thing, and it's always the estate agents who do it.
We've paid our rent on time every month for the past two years, without exception! Yet every month without fail we receive letters, emails, phone calls, saying we are in arrears, and we tell them every time that it's been paid, they take one look on their computer and see it has in fact been paid! I understand oversights happen, but every month? What a joke!
Also they will not leave us alone! Wanting to send people round to do this and that all the time! They want to do inspections every 3 months! Which I find a complete invasion of privacy! The snotty pr*ck that comes round wants to poke around in my bedroom and everything! Absolutely disgusting service from these clowns! I urge anyone looking to buy, sell or rent a property to avoid William H Brown at all costs!
Also check "trust pilot" there isn't a single review above 1 star!
AVOID AVOID AVOID!!!!!!!
I would recommend 5 star, they are friendly, professional and get the job done without any issues. I have used them for 10 years and without any problems.
#### WARNING ####, make sure you get valuations from other estate agents, in our case there was a 40% difference between the five star valuation and two other Reputable estate agents. They will sell your house quick, but you will be paying for the privilege
Just to clarify, As The director , David Gay has just threatened me with Legal Action , We had three Valuations on our property Five Star at £110,000 , and two other local estate agents at £160,000 and £165,000, I have the quotes still Mr Gay
Sounds like Mr Gay is having a bit of a meltdown.
a few points
"Family member" - fantasy
House was on the market 4.5 months
And we took it off the market
We have rejected offers 30% more than 5 stars valuation in the time it was up
Most of his "investigation" is fantasy, Mr Gay should be writing the next Harry Potter series not flipping houses
We've changed mortgages on a regular basis since this time, nobody has valued the house under £145k in the last 10 years
Lastly everyone reading this, don't take my word or any any of the sycophant reviews on here, just talk to anyone in Retford who has actually dealt with this company for a private sale and is not a property developer, buy to letter .
Used Your Move Doncaster twice now and both times had great service from Jaquie.
Terrible experience from start to finish. Took 10 days to load the advert onto right move missing the Easter weekend, they blamed the photographer. Mystery shopped them with a viewing enquiry , no response , how many more did we miss ?? Asked for t&c's to be sent, didn't / wouldn't send them. They appear to be interested / targeted on the number of boards they put up , then show no interest. Their fees are close to £2k and do not justify their efforts.