Very efficient friendly and helpful. They worked very hard and sold our house in 7 days! They produced a very good brochure that created a lot of interest and encouraged people to visit. I can highly recommend them to sell your house.
they were honest and realistic from the outset kept in touch by phone each week. charges slightly higher than the other agents we had round but have done a good job.
We have recently completed on the sale of our house using Newton Fallowell in Retford. Throughout the process they were helpful, supportive and reactive to our requests. We live away so they also did all the viewings and kept an eye on the house for us too. We experienced some legal/conveyancing issues due to poor advice from previous solicitors but Newton Fallowell kept on top of the situation and helped resolve things much more quickly. I would have no hesitation in recommending them as agents. We dealt with Mandy, Gareth and Millie in the main who were great - however all staff we encountered were very helpful.
We found a property on right move at 9am and called the Mapperley office and spoke to Abby. By 3pm we had viewed the property and by 3:45 we had called the office back to submit an application, which was sent to the landlord the next day. Less than two weeks later we had the keys. Fab to have such a fast and stress free process. We have received professional and efficient service from Abby from the offset, and once notified of issues with the property, Abby has endeavoured to rectify them. Good social distancing and PPE measures in the office when collecting keys, and again Abby was efficient and informative during this process. We would definitely recommended Frank Innes over other estate agents in Nottingham.
Extremely disappointed with the service by Lauren Lonsdale whom comes across very polite but clearly caught out lying. One occasion we viewed a property sent the application via email. Unfortunately waiting for her reply which didn't happen I called and she confirmed it's been taken.
Second occasion booked a property for viewing two day before viewing the property showed LET AGREED on the website. I spoke to Lauren day before the viewing to confirm and she clearly lied the property had just been agreed this morning when I seen the LET AGREED stated day before.
We travel from Sheffield and it would have been a total waste of journey to Nottingham.
Communication is very poor and Didn't offered to help look for another property.
Unprofessional infact lost out on long term tenants, will not recommend.
I've bought my first home with William H Brown in Newark and found them to be very supportive and walked me through the whole process. A big thanks especially to Nicole who helped make the process straightforward and was on hand by phone whenever I had a question. Great job!
My house isn't up for sale with them but they have phoned and phoned trying to get me to change to them. Where have they got my number from? I'm really fed up with it. Stop calling!