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Home
Estate Agents in Glasgow
Southside Housing Association Ltd - Glasgow

Southside Housing Association Ltd - Glasgow

2.7

50 reviews

Closes at 5:00pm

153 Fifty Pitches Road,Glasgow, G51 4EB

Southside Housing Association Ltd - Glasgow hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Southside Housing Association Ltd - Glasgow does have 50 reviews, with an average score of 2.7/5 If you're looking to sell in Glasgow, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Bilkus & Boyle - Cardonald and Scottish Property Centre - Cardonald. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

Southside Housing Association Ltd - Glasgow Reviews (50)

Have you used this agent?

All (50)

Seller (0)

Buyer (0)

Landlord (1)

Tenant (5)

General (44)

Totalhypocrite

Good with arranging repairs but of little help if problems with neighbours, previously was a reliable landlord but have now started increasing rent at a far higher rate, almost double the previous years increase... Read more

Tenant

4th Jun 2024 (7 mo. ago)

S Lynch

Been waiting over two years for Michelle to get a house for for her needs and all Fraser says is she is on priority list he is all ways very vauge when speaking to him Iand you feel he is pushing you off the phone he should try and go on some communication courses... Read more

13th May 2024 (8 mo. ago)

C COUSAERT

The reception lady with glasses is a racist ,she think that she will pay for the accommodation from her pocket... Read more

2nd May 2024 (8 mo. ago)

I Jamil

Honestly I am disappointed southside nothing help for customer I am long time with southside for house finding most of issues my life but nothing helps I am depressed all situation... Read more

2nd Apr 2024 (9 mo. ago)

I Ramsay

Been let down time and time again ! Reported several faults several times only for them to send incompetent tradesmen who only stick a plaster over the it rather than fix the problem properly!!! Avoid if this factor is you can because they'll let you down again and again ???????? Hi again,I have upgraded to 3 star's as I was in recently in to report faults again and they were very efficient this time, IB construction LTD and js floors and son where out the following week and rapidly fixed the faults I had so al credit to these guys as they did an excellent job and I would highly recommend them to anyone ???????? Now I'm waiting for the plumber to come and fix the other problems I have,I'll upgrade the star ratings if this is done in a timely fashion like the tradesmen did who were in my flat on Tuesday ! ????????... Read more

Tenant

18th Jan 2024 (11 mo. ago)

TheManonthemoon444

Excellent... Read more

26th Dec 2023 (1 year ago)

B Duffy

Still waiting on them callin glad new manger as he sounds a professional an sort ma problem as quick as he could still got tickets for reasons never got my parking permit... Read more

15th Dec 2023 (1 year ago)

G Edwards

I have a disability, and use the care & repair service. The handypersons who work there are extremely helpful and kind and have assisted me on two occasions as I struggle with DIY tasks so it is a lifeline service for me. They do a great job and look forward to continuing to work with them. 5/5 stars.... Read more

6th Dec 2023 (1 year ago)

D Owens

Home Owner, Factor Southside Housing Who Chose the Commual Buildings Insurance Company Have a crack going down my Kitchen window frame. Phoned Insurance company, they want to know if Rainwater coming through sandstone. If that is the case Southside Housing have to fix. Have telephoned them 3 times and emailed their so called Customer Services with details of damage and informing them that the Buildings Insurance Company they took out Buildings Insurance are insisting I find out if Rainwater coming through Sandstone is causing damage. Sent photographs of damage. Informed I work 3 days a week at flat, gave mobile no and Landline number. Stated I need a qualified member of staff to assess if Rainwater coming through Sandstone, as if this is the case upto Southside Housing to fix. Not bothered their backside sent someone out from Maintenance. Now taking legal action through Toryglen Law Service who are sending Letter of Complaint. So. much stress caused by them. As far as they are concerned I'm a homeowner THEY TOOK OUT COMMUNAL BUILDINGS INSURANCE WITH THIS COMPANY NOT ME. sandstone 1 before I can claim to get fixed. As, of that is the case Southsidr fix. Trlr... Read more

8th Nov 2023 (1 year ago)

S Corry

Thanks Paul and team for making me feel so welcome this morning. It was a real pleasure to meet you and the team.... Read more

12th Oct 2023 (1 year ago)

J Park

Terrible customer service. No one ever takes responsibility... Read more

11th Sep 2023 (1 year ago)

D Macaulay

Houses... Read more

28th Jul 2023 (1 year ago)

V Wetton

I’ve had constant problems with them... Read more

28th Jun 2023 (1 year ago)

L Olsson

Firstly, please ignore the average rating of 3.3 stars. That is because some reviewers have entered in error. Any meaningful review is 1 star. Our absolutely shambolic journey with Southside Housing Association (SHA) began in December 2021. We had a leak into our bedroom - a ground floor flat. This was brought to the attention of SHA immediately, 27/12/21. They promised that someone would come out. Fast-forward to February 2022, and following numerous phone-calls and several (unreplied) emails, they sent out a maintenance officer to survey the damage. They mistakenly sent a second maintenance officer approximately 30 minutes after the previous staff member attended. This poor communication was to remain a theme of SHA's service. There then remained zero reparative action or communication over the summer, despite more phone calls to SHA. On many phone calls, the staff member to whom I was speaking to confessed that there seemed to be little record of the matter being raised, or of the visits by the repair officers. Again, lack of decent record keeping remained a theme. Fortunately, during the summer, we enjoyed reduced water ingress, as rainfall was obviously less. However by winter 2022, the water ingress returned. And it worsened significantly. Again, multiple phone calls to repairs coordinators but unfortunately no actual reparative action took place. Then, over the Christmas holidays, we experienced ongoing, worsening water ingress to our bedroom. This time, water marks began to appear on our ceiling, and spread over 72 hours. Eventually, our ceiling burst, causing a torrent of water from our ceiling onto our carpet. This resulted in a metre long crack through our ceiling, destruction of our carpet and window blinds. You're probably asking, why didn't you seek repairs when this was happening? Oh, we did. SHA were closed for 2 weeks over the Christmas holidays, with zero emergency cover. So we were directed to City Building (CB), whom SHA use as their go-to builders. Daily phone calls (multiple) and we were told that there was "nothing they could do" as the water ingress worsened. However, once the ceiling cracked they were able to send out someone (who was admittedly very helpful). During this time we submitted a formal complaint, laid out very simply with numbered bullet points of answers which we were looking for. The water ingress to our bedroom had been raised 12 months ago. It had not been adequately resolved. There was significant damage (> £7000) to our bedroom. This was on the 28th December 2022 that we raised the complaint. Once SHA returned from their Christmas holidays (5th January 2023) we chased up our complaint and were assured that we would receive a response by 1st February, in-keeping with their policy of 20 working days. This, again, required multiple phone calls and emails, to get an acknowledgement of our complaint. On the 1st February we were looking forward to getting our response - but were told that the complaints co-ordinator (who themself set the 1st Feb deadline) was on annual leave! And amazingly they then called to notify us that they required an extension by two weeks - and would provide an update each Friday. Furthermore a depute director stated that they would be "personally involved" in ensuring satisfactory resolution to this complaint. Today is Friday 17/2/23. The second self-imposed deadline is today. Amazingly, the complaints co-ordinator (who set the deadline) is on annual leave again! The issue is simple: SHA were notified of water ingress to our property in December 2021 with multiple further reminders throughout 2022. Clearly this was going to worsen without adequate resolution. Damage to property was foreseeable and preventable. Moreover, by not taking the necessary action in a timely manner, the potential for greater damage to properties was increased. We are massively inconvenienced by the inaction of SHA. There is a significant financial loss (when we did everything we could) and our bedroom has been unliveable since our ceiling cracked in December.... Read more

Tenant

17th Feb 2023 (1 year ago)

T Vell

That isn't my name my name is Thomas Lavelle... Read more

1st Aug 2022 (2 years ago)

S Sinclair

The worst factors ever. They don’t come out to fix things when you email or call. We are still waiting on simple light repairs in the garage and that was first reported 6 months ago. The flickering lights are dangerous for epilepsy sufferers and one light is out completely which is a serious accident waiting to happen as there are stairs. They say they will get back to you about things and don’t. They charge huge amounts per month and many of these charges have been inaccurately shared among the flats in both blocks. The amount of stress they have put us under has been enough to make people consider moving out.... Read more

29th Jul 2022 (2 years ago)

M waisi

Horrible housing I’ve ever seen try to avoid them the staffs are very rude and cheeky I have this problem for over three years each time I phoned them just They round me round the circle . I’ve been charged for something wasn’t my fault... Read more

5th Jul 2022 (2 years ago)

G Smith

More hassle than not having a factor at all. They are more than happy to send out the factoring bill every month but don't have the courtesy to call back with am answer on something. This has happened about 10 times now. Making a complaint doesn't even get a call back.... Read more

16th Mar 2022 (2 years ago)

Anonymous Tenant

My flat use to be factors by this company but we punted them as they were rotten. They currently factor the flat next to me and should maintain a bit of ground, no more than 20m2, and have allowed this to become a commonly used and abused dumping ground. This company NEVER follow up on work, are useless over the telephone, expect people to do half their work for them, allow areas to become dangerous to children and other bystanders and basically do nothing and expect to get paid for it. Most factors are pirates these jokers are the jack sparrow of the lot!... Read more

Tenant

25th Feb 2022 (2 years ago)

F Armstrong

A horrendous factor. Please avoid this company! I have requested a breakdown of my invoices countless times from several members of the team since last June - including upper management (Melanie). They clearly do not have the intention of amending the incorrect bills. This company will charge you for things that have not been done. Additionally, they will NOT fix dangerous issues that have been reported.... Read more

29th Jan 2022 (2 years ago)

N Nazari

Terrible customer service and services AVOID THIS COMPANY... Read more

29th Nov 2021 (3 years ago)

Sumatra

The worst. Avoid them. I reported a moisture ingress on my property 8 month ago. Still waiting for them to do something... Read more

Landlord

12th Nov 2021 (3 years ago)

C Given

I have put in for a house nearly two years ago and still haven't heard anything back from them??... Read more

21st Jul 2021 (3 years ago)

coco

Don't know, I've never been?... Read more

16th Mar 2021 (3 years ago)

A hayati

They do nothing. They just want your rent. The staff are very unfriendly and unprofessional. If something in your flat need a repair and something is wrong they just say we will send someone but they don't. One day I phoned them to change the direct debit time but after nearly one months later I realised they didn't do that and the houseing tried to take money in my bank account so I contacted they again and finally I had to cancel my direct debit. Today my partner contacted them several times by phone and email for some problems in the roof. The water is dropping from the roop. We called them many times today. Nobody came for fixing that. This problem appeared last week and that time just a man came and told us the tank source in the laft is broken and went and never come back for fixing that. So this company is one of the worst companies I have ever seen. In addition during the lockdown all my friends who are living other areas said their housing had come as usual for cleaning the stairs but in our flat nobody came for cleaning during the 6 months,I called the south side housing association but they said because of lockdown we are closed and we can not do cleaning whereas the other housing association did regular cleaning as usual. We just have been charged for nothing!... Read more

Tenant

14th Feb 2021 (3 years ago)

D Ferrsy

Very rude unprofessional and always cheeky man in factoring dept you know who you are. I thought he was like that only with me but all my neighbours say the same that he is arrogant!... Read more

30th Jan 2021 (3 years ago)

M G

Worst company ever, overpromise underperform, lie blatantly, brian mcneil very rude, patronising and abrupt individual.... Read more

22nd Jan 2021 (3 years ago)

B byrne

Terrible service.... Read more

16th Sep 2020 (4 years ago)

D Arner

Avoid this factor! We have been charged for services we haven't received. The digital transformation for this company is a bad word, the fastest reply on email I got, was after 14 days! Hard to communicate and very expensive. We had to pay twice for the same service because they could manage to fix it from the first time.... Read more

1st Sep 2020 (4 years ago)

R McKerlich

Would not recommend them as a factor. Especially now that City Building are their default contractor. On one occasion we were charged £80 for banister railing repair. This was done with a bit of plastic netting. Looked shocking and could have been done for 20p. Emails generally go unanswered unless it’s about money.... Read more

10th Aug 2020 (4 years ago)

B mcguigan

Nice office. Maintain the area... Read more

28th Jul 2020 (4 years ago)

A Riley

Great place... Read more

13th Feb 2020 (4 years ago)

S T

Nice staff... Read more

11th Jan 2020 (5 years ago)

D Barton

Very effective and friendly organisation... Read more

25th Sep 2019 (5 years ago)

C fraser

When funniest it'll be a big help to keep the kids amused... Read more

9th Sep 2019 (5 years ago)

O McDonald

Great assistance... Read more

28th Jun 2019 (5 years ago)

L Mccolgan

Gentleman was really nice but promised the world to get you out the office and let you down by letter... Read more

13th Jun 2019 (5 years ago)

C Swainy

Love my Wednesday Bookbug here, facilities are great... Read more

11th Jun 2019 (5 years ago)

C Wilson

They won't gee me a hoose ffs mannn.... Read more

10th Jun 2019 (5 years ago)

D Coia

What can I say? Seriously.... Read more

9th Jun 2019 (5 years ago)

A Stewart

I go here every week with children who enjoy Bookbug on Wednesday morning. Lots of songs, nursery rhymes & a story. Kids love it.... Read more

17th Mar 2019 (5 years ago)

U D.K

Generally nice people, but some staff are very unhelpful and incompetent. You know who you are!... Read more

15th Feb 2019 (5 years ago)

E Shields

Need a house see them... Read more

2nd Oct 2018 (6 years ago)

M Iabal

It’s great... Read more

5th Feb 2018 (6 years ago)

M Hussain

It’s true... Read more

9th Jan 2018 (7 years ago)

B robertson

Sucks... Read more

19th Dec 2017 (7 years ago)

J Crowther

Great people to deal with... Read more

8th Jun 2017 (7 years ago)

S Mcginley

Meeting for volunteering for summer programs for evrbody... Read more

21st May 2017 (7 years ago)

A smith

Haven't been inside... Read more

4th Apr 2017 (7 years ago)

S Mcginley

Helps me when looking for right buildings on. The streets... Read more

15th Feb 2017 (7 years ago)

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