T Turner
Tor Estates dealt with the sale of our parents’ house following their demise, so it was a rather sad time for us.
However, Neil and Holly handled the situation with empathy and helped to ease the process.
The sale didn’t go as smoothly as was expected due to issues at the bottom of the chain but Holly was “on the case” every day liaising with solicitors etc and keeping us updated.
In our opinion they are a very efficient, professional company and we would highly recommend them.... Read more
Seller
4th Jul 2024 (6 mo. ago)
Sapphira
The women who run Tor estates are like characters out of some appalling sitcom. Desperate Housewives? They lie, obfuscate, dismiss and bully. Their behaviour is shockingly awful.
They fulfill their general letting agenty role badly. When I arrived to view the house I eventually rented, the owner of the agency was 30 minutes late. The neighbours approached me, saying that they are always late. If anything needs fixing, you're not allowed to email or ring them. You have to report it via an external app, which they then ignore. I have only reported two things. The first still has not been fixed (eight months and counting...). Regarding the second, see below.
The big problem has been the windows. Prior to signing the contract they informed me that there would be five new windows fitted. I have never had UPVC windows before but I was concerned that toxic glues and solvents might be used. I requested that the windows - which looked fine as they were - might be replaced instead after my tenancy had finished. The answer was no.
I then went into the agency to discuss it with the three women. They assured me that 'Nowadays they don't use glues and solvents to fit windows'. They were adamant that there would be no glues and solvents involved. So, on that basis, I signed the contract and picked up the keys.
However, on the day the windows were fitted, I walked into a thick heavy cloud of glues and solvents. I asked the window fitter what it was: 'It's glues and solvents, innit'.
I ended up in hospital. Twice. With chemical burns to my lungs. Also known as chemical inhalation injury. If you read the small print on these glues and solvents they all say things like: highly toxic, do not breathe in, wear masks, may cause longterm respiratory damage). I now have various asthma symptoms, constant pain, it's likely to develop into COPD and/or pulnonary fibrosis. It has affected my thyroid, which has impacted my whole hormonal system, the general level of toxicity has affected both my skin and my digestion. I also now have multiple chemical sensitivity, which means that it's painful filling up with petrol or being in a car park, because of the fumes. Even woodburners are no longer possible.
What has made the whole situation so much worse is that the owner Tor Estates refused to even talk about what happened for EIGHT MONTHS. I emailed and spoke by phone dozens of times, but she just dismissed me. In the end I insisted on having a conversation, but she just accused me of being 'delusional or a liar'.
The NHS didn't have much to offer me and so in the end I had to go private. My doctor is called Dr Damien Downing. He's been a member of the GMC for decades, is President of the British Society of Ecological Medicine and is based in Harley Street. He's about as legit as it gets. But the Tor Estates owner described him as: a quack.
I eventually got myself a lawyer, but Tor Estates refused to provide the information that he requested. And so now I have to take them to court twice - once just to get the information required, and then a second time for personal injury to cover the cost of treatment (already thousands of pounds).
What has exacerbated the situation further is two leaks in the roof of the house, leading to mold.
The first leak happened just before Tor Estates most recent inspection. The woman saw for herself the damp and the discolouration of the wall. Even so, it took several emails and phone calls before someone came out to fix it, during which time the whole wall went moldy. The second leak is more serious - the leading on the main roof needs repair. But they are refusing to do the repair for now (in spite of their own readings showing a damp problem) which means that mold is likely to become a problem here also. I honestly think this is their intention, to edge me out. They claim that they need to order some extra flashings, which could take months to arrive. But the roofer himself says they are not necessary and he cannot understand why Tor Estates are insisting on them. Either they're incompetent, or trying to force me out.... Read more
Tenant
19th Apr 2024 (9 mo. ago)
L Fowler
Gavin could not have been any more helpful! He went above and beyond and made adjustments to his working day to ensure we could have an appointment - he even stayed late twice. Gavin was kind, friendly, helpful and very knowledgeable. He made something that can quite often be a long and dreary experience a pleasure to attend. He put both my partner and I at ease as we were getting on the property ladder for the first time and unsure of how the whole process worked. Thank you Gavin, we really appreciate all your help :)... Read more
Buyer
16th Apr 2024 (9 mo. ago)
K Hoddinott
I have nothing but good things to say about Tor Estates, they dealt with my sale seamlessly; unlike some estate agents I’ve dealt with in the past they give you a realistic valuation and keep you informed every step of the way. Will not hesitate to recommend or use in the future... Read more
Seller
30th Aug 2023 (1 year ago)
C Kelly
TOR ESTATES is a great local estate agency that is so personal and friendly. Highly recommended... Read more
4th Jun 2023 (1 year ago)
J Marie
Me and my partner can’t thank Gavin enough for everything he did for us! Great service and support! Would highly recommend.... Read more
19th May 2023 (1 year ago)
O Logvynenko
It was a wonderful experience to cooperate with Tor Estates. Thank you for your support and professional job you do!... Read more
29th Mar 2023 (1 year ago)
P STACEY
Very professional and easy to work with... Read more
9th Mar 2023 (1 year ago)
P Davies
We have been involved with both the rental and sales side of Tor Estates. We rented a property through them in Street and the whole process with them has been friendly, efficient and professional. Over the 18 months we were in the property we struck up a great relationship with Gabby and the team, they were always on hand to answer queries, dealt with issues really quickly and had a really good understanding of the property.
We are currently selling our house through them and again, we couldn’t be happier with the way they have handled things. The economy going into nosedive has made it a bit of an uncertain time, but Mel, Neil and Holly have been really supportive and taken time to really understand the circumstances surrounding everything we are try to do.
Would highly recommend them for any rental needs, as tenant or landlord and for their sales.... Read more
Seller
18th Feb 2023 (1 year ago)
C King
Gabby, Keeley, Natasha and all at Tor Estates have been absolutely fantastic to work with.
I have dealt with countless estate agents over the last ten years in my profession and none have been more helpful or genuine than this team. They kept me informed every single step of the way and answered every question I had (of which there were many) in a very timely manor. I hope I don’t need to use them again any time soon (as I love the property they’ve sourced for me), but when that time comes - they will certainly be my first port of call.
I 100% recommend Tor Estates.... Read more
Buyer
31st Jan 2023 (1 year ago)
G Bartlett
Really unhelpful. Told multiple times they get back to me, never heard back. had to chase them a lot. Felt like the lady showing us around was looking down her nose at us. Honestly the worst experience. Don’t recommend at all.... Read more
28th Jan 2023 (1 year ago)
B Joan
I requested a viewing and no one contacted me .... Read more
10th Dec 2022 (2 years ago)
M Dunsby
Such good service, we have bought from Tor Estates twice and can't fault them!... Read more
Buyer
16th Nov 2021 (3 years ago)
D Matthews
Very pleasant to deal with.... Read more
15th Aug 2021 (3 years ago)
S Robinson
Fab service as always... Read more
19th Jun 2021 (3 years ago)
T Anderson
Met with Gavin for financial advise on mortgages and our affordability. Came away very informed and feeling great, looking forward to the future.... Read more
17th May 2021 (3 years ago)
D Richer
Where do I begin? Simply amazing! We've rented through Tor Estates twice now, moving from a flat into a house as we have a baby on the way.
Tor Estates have been the best agency I've ever rented through. Fact. Their staff are highly professional and personable (shout out to Jake and Gabby notably!) and go out of their way to help you even outside of their working hours; literally!
Every single issue we've ever raised with our property, which have been minor as they really look after the properties they manage, have been rectified within 48 hours. Coming from London renting where your concerns are not given the slightest bit of attention, they have been nothing short of game changing to be under the management of.
I can't recommend Tor Estates enough. Thank you all for the brilliant work you do, you've made renting for us both comfortable and enjoyable. We can give our confidence to you that you genuinely look after your tenants; not just your landlords.
Thank you ????
Dan & Sophie... Read more
Tenant
8th May 2021 (3 years ago)
R Noble
Great service, especially during challenging times, prompt and efficient and great communicaiton through the process of selling our property.... Read more
Seller
21st Dec 2020 (4 years ago)
J Lendon
Very prompt sale of my property, extremely happy with recommended solicitors and Josie kept me totally informed on the whole process. I definitely recommend x... Read more
Seller
13th Nov 2020 (4 years ago)
R Cadonau
Perfect help to find a flat in Glasto.... Read more
3rd Jun 2020 (4 years ago)
Marc
Excellent service, good communication with friendly and helpful staff.... Read more
11th Sep 2019 (5 years ago)
J fryer
Good for buying houses... Read more
2nd Sep 2019 (5 years ago)
L Painter
Absolutely lovely agency to deal with. They've just helped me purchase my first house and we're so helpful with every step! Super friendly and down to earth, and didn't make me feel stupid for all the questions I had as a first time buyer. Would definitely recommend them, they just made me feel super comfortable with it all.... Read more
Buyer
27th Apr 2019 (5 years ago)
T Drew
Fantastic service. The team at Tor estates made the whole process of selling our house extremely easy. We were kept informed at every stage of the process, and gave us lots of useful advice. Any questions we had were always responded to promptly and thoroughly. We dealt with Josie for a majority of the time, and we could not fault her.
Would highly recommend Gavin Sweeney for mortgages too. Takes all the jargon out of the process, making it really simple, especially handy when we were first time buyers.... Read more
Seller
11th Apr 2019 (5 years ago)
K Bee
Great service, friendly, professional and diligent. Refreshingly different from other estate agents and thanks in particular to Andy whose honest, friendly and helpful approach is reassuring.... Read more
7th Aug 2018 (6 years ago)
M Aldridge
Looked at a home to rent with these a few months ago, turned up to view the house, was pretty nice although we didn't really get told anything about it but we liked it so tried to put an application in for it and was told to pay 6 months worth of rent for a deposit and 6 months rent up front! Yes you read that right! That's a hole years worth of rent in one lump, even after me and my partner had given proof of earnings. How these stuck up people run this business baffles me... Read more
Tenant
4th Aug 2018 (6 years ago)
H Burrage
I was looking to buy or rent a property in Street and Tor had a couple of options. First impressions were pretty bad as they did not respond quickly to communications. Then we saw a rental property we liked and it just got worse and worse. Communications were slow and rude. Agent didnt care that we wanted to understand why they were trying to make us pay over £7000 in deposit when we had offered to pay the entire rental upfront (and had the means to buy the property outright if we wanted!) In the end we sent over all our details, and yet again - no response. Eventually after a few days they email to tell us that they would not put us forward for the rental as we had been 'difficult' by asking a couple of questions. Shocking service. Terrible agent for both sales and rentals. We will never buy or sell a property through them (and worryingly this was our opinion before the rental issue even happened.) They simply don't seem to care.... Read more
Tenant
26th Jun 2018 (6 years ago)
C Augar
Yes easy accessable Glastonbury and Street branches have no specific parking bays... Read more
11th Oct 2017 (7 years ago)
I Feather
Brilliant especially Gavin the mortgage adviser really a delightful experience thank you... Read more
17th Feb 2017 (7 years ago)