I had a very disappointing experience with one of the leading estate agents while trying to sell my cottage, but then I was contacted by Lloyd Williams of Roderick Thomas and he was so charming I was happy to let him try selling it.
It was a totally different and pleasing experience with RT, they handled all the viewings without me being there, I got instant feedback and when finally a buyer made an offer I got good advice. I think the greatest thing however was that I trusted them, knew they were enthusiastic about my cottage and they were straight forward in their dealings with me. An excellent company with delightful staff.
Brilliant especially Gavin the mortgage adviser really a delightful experience thank you
I was looking to buy or rent a property in Street and Tor had a couple of options. First impressions were pretty bad as they did not respond quickly to communications. Then we saw a rental property we liked and it just got worse and worse. Communications were slow and rude. Agent didnt care that we wanted to understand why they were trying to make us pay over £7000 in deposit when we had offered to pay the entire rental upfront (and had the means to buy the property outright if we wanted!) In the end we sent over all our details, and yet again - no response. Eventually after a few days they email to tell us that they would not put us forward for the rental as we had been 'difficult' by asking a couple of questions. Shocking service. Terrible agent for both sales and rentals. We will never buy or sell a property through them (and worryingly this was our opinion before the rental issue even happened.) They simply don't seem to care.