Felt uncomfortable with the whole thing. Was contacted multiple times, felt 'hounded' and asked for some work to be done and later told this was not documented hence means it was never requested. May have done a good job with others but not us.
I've had a positive experience with Sugdens thus far. They don't just sit around and wait for the property to sell itself. They actively follow up on potential buyers and regularly come back to you with feedback. I feel that they have worked for me and I've got something for the fee I've paid.