I have been renting a property for the last three years with Coady Phillips and am so disappointed with the duty of care. I have had an any infestation, black mould everywhere in the flat around all windows and in the bathroom, door handles falling of numerous times, fridge leaking and windows and cupboards that wouldn’t open. Every time I would have to chase a complaint up and it became so stressful I was told that the flat owner was tight and didn’t want to pay out, however the way I see It is that as the my point of contact they should chase this up with the landlord and get this action ASAP. I have a 11 month old daughter and the damp is really bad for her health but all I was given was a humidifier and was told to leave a window open Even though I was freezing I would do this but things still never got better but now that it’s freezing outside I can’t leave the window open with the risk of my daughter Catching a cold I can not do this at the moment and the mould is just worsening. The property needs a fan installed but I guess the landlord doesn’t want to pay out although I have paid his rent on time every month for the last 3 years. My electric has also gone up as I have had to keep this Humidifier on 24/7.
14 weeks ago