After graduating from university I needed a place to live but I was getting nothing but trouble from other estate agents - telling me there was no point in putting an offer in, I needed 6 months minimum, a guarantor, making comments about my new job and my salary. I felt defeated and like I was going to have to work full time living with my parents.
Me and my parents didn't have high expectations going into the viewing in Street for this reason, but WOW were we blown away. The properties were fairly priced. Nicky who showed me around was so honest, genuine and kind. She expressed how the agency doesn't intend on ranking people based on their income or situation, everyone is treated fairly and they want the most suitable tenant for each property. Nicky answered all my questions (which as a first time renter, I have a LOT) and was incredibly patient with me. I was scared to open up about starting a new job but I'm so glad I did as she reassured me about everything.
I know estate agents are meant to be nice to sell a property, so we still prepared for the worst. However, Nicky advised me on other properties in the area and was prepared to set up an action plan of offers should this one fall through. It felt so good to have someone on my side who genuinely cared.
To our surprise and immense joy, I got the property! Nicky called me to tell me and I was so happy it was her. Then I spent time coordinating with Cameron and yet again, had a ton of questions to ask. He answered them to the best of his ability and really put my mind at ease, he was so helpful and sent over some good information about my energy meter and parking too.
Finally, Gemma sent over my contract and I sent questions back regarding some of the clauses. She again, put my mind at such ease because between ordering furniture, ordering a moving van and getting Internet installed, these past few days have been terribly stressful. To have such friendly and helpful people at the other end who actually want the best for you means the world, and when I say they've changed my life for the better I mean it.
So I have gone from being a uni student during a pandemic, getting diagnosed with chronic illness, graduating, not being able to continue my job, failing to find a job in time so moving back in with my parents... to having a brilliant new job, and a secure home I know I will love in a wonderful area. And if I do ever need to move properties for any reason, I know exactly who I'll be in touch with to help. Thank you from the bottom of my heart.
3rd Oct 2023 (20 weeks ago)