Zoe challinor helped us to get our mortgage. She explained everything in so much detail from beginning to end. Emails were responded to promptly, and when mortgage was nearing to completion and me having melt downs zoe gave me her mobile number so I could text her so she could reply quickly. I was let down by my previous mortgage advisor and was extremely anxious. Zoe put us at ease and was with us every step of the way. I couldn't sleep one night and woke with loads of questions and ended up texting zoe on a sunday morning not expecting her to reply but I just needed to off load and zoe replied putting me at eaze. Zoe came highly recommended to us and im highly recommending zoe to everyone I know who needs a mortgage. I put my offer in on my house and within 4 weeks we had moved into our dream house. Thank you zoe for all you have done for my husband and me. You are the bees knees. :)
This is the worst agent. I have tried to call many of times but every time they put the phone down on me half way In the conversation. when you do speak to someone they are rude and don't listen to you. I went to pick up some keys for a property of my families and they didn't ask me for ID which concerns me as I could have been anyone.
Great estate agent - excellent and efficient staff who assisted throughout the process
It has been six months since my last dealing with Elliot Oliver but I still feel very angered by the way we were dealt with by this company to be fair and honest if we did have a problem during our time then it was dealt with professionally and quickly, it was not until we had given our notice that the attitude toward us changed.
My wife was several months pregnant and the agent turned up to conduct a viewing that was not confirmed whilst my wife was in the bath. On letting themselves in and discovering this you would think that they would make there apologies and leave but not so instead whilst my heavily pregnant wife was trying to dress herself they stood outside the bedroom and asked if it was ok to have a look inside.
We also had some major issues on our departure, despite having the house professionally cleaned and the oven professionally cleand we choose not to use the recommended agents of Elliot Oliver as we had found better pricing from professional outfits elsewhere. On the checkout date I attended the property myself only to be told to leave and come back in a couple of hours once the inventory process had been completed.
On my return extremely minor points were raised all of which could have been resolved during the checkout If I had been present during the process, a bit of dust here and a cobweb there was pointed out and a bill of over £100 was proposed as we hadn't used the preferred supplier, ther were various other small issues as a dent in the wall from a door handle which had been filled and painted blinds in rooms not removed that were left in situ for the next tenant but both were not to an apparent sufficient standard.
The whole process resulted in a series of emails and battles for common sense to prevail, whilst still having over £250 deducted from us a lot less than the original £900 demanded left a very bitter taste, please be your own judge but a very unpleasant experience for us.
I used Belvoir Gloucester as management agents and finally selling agents.
I found them to have courteous, knowledgeable and friendly staff.
They were excellent in both roles.
There are two members of staff that stood out to us the most these were Eliza and Lucy.
Elize is really helpful and friendly and will go out of her way to help out, Lucy is approachable if there is any issue with property
We are a repeat customer with cook residential and wouldn’t sell with anyone else. They are prompt and proactive in achieving you a price more than you hoped for, in very different market conditions. As a buyer we registered with every agent in town but they were the only ones calling us as soon as a property came on the market, they know their clients requirements so well no time is wasted. Yet where they excel is keeping the sale together through frequent communication with all parties involved, especially as our onward purchase fell through and we still kept our buyers thanks to cook residential where momentum was not lost as our agents. We ended up buying with cook residential as it’s clear why they achieve more instructions than other local agents, they excel your expectations of your local estate agent-expert local knowledge and experience. Michelle has created an amazing team.
Nothing like as good as they make out! Incomplete details of my property, poor photographs, questionable amount of effort spent on my business, they seemed to lose interest when the property did not sell quickly, was very close to ditching them, but they have a very long tie in period so i HAD to stay with them, the house eventually sold, but I would not use them again. I reckon there is better.