Berkeley Estates & Management Clifton are an estate agent in Bristol. They mainly list properties in BS1, BS4 and BS37. Over the last 6 months, they've listed 8 properties, with 4 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.
The service I received from Berkeley E&M was fantastic when recently selling my property in Bristol. During a sales process that was full of complications with solicitors, the support Joe and team provided was a huge source of comfort. Not only was the listing process professional resulting in immediate offers but the communication thereafter was frequent and clear. I couldn't recommend them enough for their considered, personal service.... Read more
18th Sep 2024 (11 weeks ago)
R Jenkins
Such a professional outfit, Ryan was brilliant as always! Highly recommend!... Read more
12th Aug 2024 (16 weeks ago)
M Stevens
Great communication with flat viewings. Found out I had got the flat within 2 hours of viewing - quickest turnaround I've ever seen! Flat in really great condition. Best communication I've had from a Bristol estate agent in my 4 years of renting here.... Read more
2nd Aug 2024 (18 weeks ago)
Pia
Please read the reviews. Don’t waste your time with this agency. The only positive I can add is that Liberty was prompt in replying and welcoming during our viewing. Other than that, the woman over the phone named Alex was super unhelpful. She got rude when we enquired as to why they suddenly couldn’t continue with our application even though our references were yet to be obtained by the agency and our holding deposit was already requested by them, which we did pay upon sending off our completed forms. Huge waste of time. There was little to no communication regarding their abruptness in refunding us other than saying there were “discrepancies”. We got our deposit back which I’m glad about as I would not recommend this agency. Several reviews mention bias towards the landlord, which I 100% concur with. The alleged “discrepancies” in our application was fully a mistake on their end for not reading our forms properly. They hadn’t even carried out the referencing! Not renter friendly.... Read more
7th Jul 2024 (22 weeks ago)
A Mather
Do not rent properties with this agency. Complained numerous times re damp and mould in the property and the team refused to carry out any works to repair. They clearly do not care about the condition of the properties they rent out.... Read more
5th Jun 2024 (6 mo. ago)
H Seamus
Took almost a week to receive any communication back. staff are miserable and snarky over the phone simply asking them to do their job. would not recommend... Read more
21st May 2024 (6 mo. ago)
spook
useless. strung us along for a viewing and ignored all further attempted contact to follow through with paying the deposit for the house we agreed to rent.... Read more
1st Apr 2024 (8 mo. ago)
A Keogh
Honestly the best estate agent we have ever dealt with. We were burnt so badly by our previous rental and we actually couldn't believe how great they were from start to finish. They told us at the beginning that they look after the renters, but we didn't think that it could be possible that they meant it. Ryan bent over backwards to be accomodating. When we moved in on a weekend and it turned out that they we didn't have the key for the back door which we needed to be able to get the couch in the house, he not only responded to my email on his day off, but also came to our house to make sure we could open it. They were always responsive to any issues we had (completely different to our previous experience) and were amazing at liaising with the owner to get anything signed off. And for the end process of getting our deposit back etc it went extremely smoothly. Everyone was so nice when we called. Couldn't recommend them more highly.... Read more
28th Feb 2024 (9 mo. ago)
Leah
Their general manager Ryan is dishonest and disrespectful. Can't imagine how horrible their service can be if they have a manager as such.... Read more
1st Feb 2024 (10 mo. ago)
F Bye
DO NOT USE THESE AGENTS. They are rude, unresponsive, and didn’t let us know when we had paid a holding deposit that they had given it to someone else - we were unaware so we would have been homeless had we not enquired, they were likely planning on keeping the money. I felt belittled by them, they clearly felt they could take advantage of us as young female students.... Read more
29th Jan 2024 (10 mo. ago)
L Bye
If it was possible to leave zero stars I would.
Observed a consistent bias towards the landlord, a lack of responsiveness, and instances of unprofessional conduct, which I believe may include sexist behavior. I felt my concerns were dismissed, and there was an avoidance of addressing issues. Specifically, a member of your staff named Ryan was particularly rude and unhelpful in handling my queries.
I kindly request a prompt investigation into these matters and a response outlining the actions your agency will take to address the concerns raised. Additionally, I seek guidance on your formal complaint process.
I trust your agency values professionalism and fairness and looks forward to a swift resolution.... Read more
29th Jan 2024 (10 mo. ago)
R Pang
The website said this property’s underfloor heating system and other inventories are in good conditions. The agent called Ryan also said all things are perfect during the house viewing. After we checked in, we found underfloor heating system, tumble dryer, and oven are broken. In this case, we spent 1 month in this property without efficient heating system between November and December 2023. When we asked Ryan why he did not tell us the real status of these inventories, he said he knows nothing about it and they only do visual investigation before we moved in.
Ryan stubbornly believed the heating system in this property was efficient. After we sent tons of emails to Ryan, he finally agreed to sent electricians to repair it. He sent electricians to the property for three times but they are obviously amateurs and know nothing about the underfloor heating system. Until now, this problem still remains. We sent email to Ryan and said we want to report it to the council. Then he brought an oil filled radiator to the property and stubbornly believed it was enough for heating up the property.
Because of inefficient heating system and cracks on walls, the property has damp and mould problems. Ryan told us to solve it by ourselves. Ryan said it is caused by us because we did not open windows everyday and dry wet cloths inside the property. The truth is we open windows everyday to get fresh air and bring wet cloths to another student property equipped with a tumble dryer to dry them (the tumble dryer here is broken).
All in all, it takes Ryan months to deal with heating system and consequences caused by this problem. Ryan is really good at ignore emails, unless we make a phone call to him. Plus, Ryan is really good at brainwash tenants and make tenants think it’s their own fault because he said ‘Berkeley has managed these properties for years and never found these problems.’
We hope this comment can help you to decide whether to choose this agency. Our advice is do not choose this agency.... Read more
23rd Jan 2024 (10 mo. ago)
L sh
Not professional at all. They don't do their work. They are only good at ignoring tenants' emails, particularly a guy called Ryan.... Read more
16th Jan 2024 (10 mo. ago)
C H
Bad experience all round, hard to contact and rude when you do. Clearly a landlords' company not a renters' company, just look at the reviews.
If your deciding whether to rent here just look at the replies to other negative reviews. Always denying responsibility.... Read more
22nd Nov 2023 (1 year ago)
E Bee
Josh was very helpful, highly recommended!... Read more
22nd Nov 2023 (1 year ago)
Performance stats
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.