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- Berkeley Estates & Management - Clifton
Berkeley Estates & Management - Clifton
Opens tomorrow at 9:00am
70 Park Row, Clifton, BS1 5LE
Berkeley Estates & Management Clifton are an estate agent in Bristol. They mainly list properties in BS41, BS1 and BS11. Over the last 6 months, they've listed 6 properties, with 4 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:30am - 4:30pm
- Sunday Closed
View all details
Berkeley Estates & Management - Clifton Reviews (115)
Have you used this agent?
66%
3%
1%
2%
28%
All (115)
Seller (5)
Buyer (5)
Landlord (19)
Tenant (51)
General (35)
Anonymous Tenant
An excellent real estate agency. The employee Beau is very responsible and conscientious. He explains the house in great detail. The room he recommended is also very beautiful.
Tenant
4th Jul 2025 (5 days ago)
J Varley
Sadly dealings with this company who were the lettings agent for my sons tenancy for one year whilst at university were disappointing and totally unprofessional. I would be very, very wary of using them and would make sure to take lots of photos from day one of the tenancy and when leaving the property to ensure you have evidence when it comes to claiming the deposit back.
Tenant
15th May 2025 (8 weeks ago)
T Osborne
The service I received from Berkeley E&M was fantastic when recently selling my property in Bristol. During a sales process that was full of complications with solicitors, the support Joe and team provided was a huge source of comfort. Not only was the listing process professional resulting in immediate offers but the communication thereafter was frequent and clear. I couldn't recommend them enough for their considered, personal service.
Seller
18th Sep 2024 (9 mo. ago)
R Jenkins
Such a professional outfit, Ryan was brilliant as always! Highly recommend!
12th Aug 2024 (10 mo. ago)
M Stevens
Great communication with flat viewings. Found out I had got the flat within 2 hours of viewing - quickest turnaround I've ever seen! Flat in really great condition. Best communication I've had from a Bristol estate agent in my 4 years of renting here.
Tenant
2nd Aug 2024 (11 mo. ago)
Pia
Please read the reviews. Don’t waste your time with this agency. The only positive I can add is that Liberty was prompt in replying and welcoming during our viewing. Other than that, the woman over the phone named Alex was super unhelpful. She got rude when we enquired as to why they suddenly couldn’t continue with our application even though our references were yet to be obtained by the agency and our holding deposit was already requested by them, which we did pay upon sending off our completed forms. Huge waste of time. There was little to no communication regarding their abruptness in refunding us other than saying there were “discrepancies”. We got our deposit back which I’m glad about as I would not recommend this agency. Several reviews mention bias towards the landlord, which I 100% concur with. The alleged “discrepancies” in our application was fully a mistake on their end for not reading our forms properly. They hadn’t even carried out the referencing! Not renter friendly.
Tenant
7th Jul 2024 (1 year ago)
A Mather
Do not rent properties with this agency. Complained numerous times re damp and mould in the property and the team refused to carry out any works to repair. They clearly do not care about the condition of the properties they rent out.
Tenant
5th Jun 2024 (1 year ago)
H Seamus
Took almost a week to receive any communication back. staff are miserable and snarky over the phone simply asking them to do their job. would not recommend
21st May 2024 (1 year ago)
spook
useless. strung us along for a viewing and ignored all further attempted contact to follow through with paying the deposit for the house we agreed to rent.
Tenant
1st Apr 2024 (1 year ago)
A Keogh
Honestly the best estate agent we have ever dealt with. We were burnt so badly by our previous rental and we actually couldn't believe how great they were from start to finish. They told us at the beginning that they look after the renters, but we didn't think that it could be possible that they meant it. Ryan bent over backwards to be accomodating. When we moved in on a weekend and it turned out that they we didn't have the key for the back door which we needed to be able to get the couch in the house, he not only responded to my email on his day off, but also came to our house to make sure we could open it. They were always responsive to any issues we had (completely different to our previous experience) and were amazing at liaising with the owner to get anything signed off. And for the end process of getting our deposit back etc it went extremely smoothly. Everyone was so nice when we called. Couldn't recommend them more highly.
Tenant
28th Feb 2024 (1 year ago)
Leah
Their general manager Ryan is dishonest and disrespectful. Can't imagine how horrible their service can be if they have a manager as such.
1st Feb 2024 (1 year ago)
F Bye
DO NOT USE THESE AGENTS. They are rude, unresponsive, and didn’t let us know when we had paid a holding deposit that they had given it to someone else - we were unaware so we would have been homeless had we not enquired, they were likely planning on keeping the money. I felt belittled by them, they clearly felt they could take advantage of us as young female students.
Tenant
29th Jan 2024 (1 year ago)
L Bye
If it was possible to leave zero stars I would.
Observed a consistent bias towards the landlord, a lack of responsiveness, and instances of unprofessional conduct, which I believe may include sexist behavior. I felt my concerns were dismissed, and there was an avoidance of addressing issues. Specifically, a member of your staff named Ryan was particularly rude and unhelpful in handling my queries.
I kindly request a prompt investigation into these matters and a response outlining the actions your agency will take to address the concerns raised. Additionally, I seek guidance on your formal complaint process.
I trust your agency values professionalism and fairness and looks forward to a swift resolution.
Tenant
29th Jan 2024 (1 year ago)
R Pang
The website said this property’s underfloor heating system and other inventories are in good conditions. The agent called Ryan also said all things are perfect during the house viewing. After we checked in, we found underfloor heating system, tumble dryer, and oven are broken. In this case, we spent 1 month in this property without efficient heating system between November and December 2023. When we asked Ryan why he did not tell us the real status of these inventories, he said he knows nothing about it and they only do visual investigation before we moved in.
Ryan stubbornly believed the heating system in this property was efficient. After we sent tons of emails to Ryan, he finally agreed to sent electricians to repair it. He sent electricians to the property for three times but they are obviously amateurs and know nothing about the underfloor heating system. Until now, this problem still remains. We sent email to Ryan and said we want to report it to the council. Then he brought an oil filled radiator to the property and stubbornly believed it was enough for heating up the property.
Because of inefficient heating system and cracks on walls, the property has damp and mould problems. Ryan told us to solve it by ourselves. Ryan said it is caused by us because we did not open windows everyday and dry wet cloths inside the property. The truth is we open windows everyday to get fresh air and bring wet cloths to another student property equipped with a tumble dryer to dry them (the tumble dryer here is broken).
All in all, it takes Ryan months to deal with heating system and consequences caused by this problem. Ryan is really good at ignore emails, unless we make a phone call to him. Plus, Ryan is really good at brainwash tenants and make tenants think it’s their own fault because he said ‘Berkeley has managed these properties for years and never found these problems.’
We hope this comment can help you to decide whether to choose this agency. Our advice is do not choose this agency.
Tenant
23rd Jan 2024 (1 year ago)
L sh
Not professional at all. They don't do their work. They are only good at ignoring tenants' emails, particularly a guy called Ryan.
Tenant
16th Jan 2024 (1 year ago)
C H
Bad experience all round, hard to contact and rude when you do. Clearly a landlords' company not a renters' company, just look at the reviews.
If your deciding whether to rent here just look at the replies to other negative reviews. Always denying responsibility.
Tenant
22nd Nov 2023 (1 year ago)
E Bee
Josh was very helpful, highly recommended!
22nd Nov 2023 (1 year ago)
I Singh
From initial enquiry to closing on the property, Josh made the process quick and simple. I didn’t feel pressured into making a decision and was given time to consider multiple properties.
Buyer
16th Nov 2023 (1 year ago)
R Bowman
A huge thank you to Josh Knight who made the process of renting our house so easy. He was always at the end of the telephone for any questions his work ethic was professional he was very knowledgeable making the choice very easy would certainly use him and his company on future projects.
Landlord
2nd Nov 2023 (1 year ago)
Pete
We would highly recommend Berkley Estates and Management. We have used them on numerous occasions to let property that we own and they would be my letting agent of choice for the central Bristol market. Their knowledge of the local market is extensive and have always found their rental assessments to be spot-on. They have been able to secure. good, reliable tenants for us, and have always found Joe, Ryan and the full team in the office a pleasure to deal with.
Landlord
2nd Nov 2023 (1 year ago)
J Bradshaw
Highly professional Estate Agents that go above and beyond in order to ensure the right tenants are found. Fantastic communication with all parties ensured the whole process was smooth and seamless. Would highly recommend
Landlord
1st Nov 2023 (1 year ago)
S Spencer
Highly recommend Berkeley Estates, smooth easy process.
Professional throughout, cannot fault.
1st Nov 2023 (1 year ago)
E BOWMAN
I highly recommend Berkeley Estates & Management for their great job that they carried out on the letting of my property. I would like to thank Josh especially for his hard work and commitment in order to secure good tenants. He was very professional with his communication and helped me every step of the way. He answered my calls and emails and made everything plain sailing.
Landlord
1st Nov 2023 (1 year ago)
T Doherty
Excellent efficient and honest, didn’t get any problems and all went very smoothly, thank you
1st Nov 2023 (1 year ago)
S Limited
I highly recommend Berkeley Estates. Professional team which have really helped me secure great tenants for my property over the last few years. I look forward to working with them in the future.
Landlord
1st Nov 2023 (1 year ago)
J Donadel
Highly recommend this Berkeley Estates & Management. From viewings to moving in the service was brilliant. Made the whole experience easy and stress free
Tenant
1st Nov 2023 (1 year ago)
R Williams
Great Service provided by Ryan, all out professional Service.
1st Nov 2023 (1 year ago)
S Stanley
5 star, Josh was very helpful with my move in process, I was impressed with his level of knowledge about the house and area and very well mannered, attention to detail was great. Would highly recommend!!!
Tenant
1st Nov 2023 (1 year ago)
A Ferrette
Having interacted with several Estate Agents I can say with confidence that Josh and the team at Berkley Estates & Management are among some of the most personable and professional agents I’ve had the pleasure of interacting with.
Prompt, courteous, and quite friendly. They made the stressful process of viewing a property, applying to let, and ultimately moving-in - noticeably better with their professionalism and attention to detail.
Tenant
16th Oct 2023 (1 year ago)
C Ferre
We did our rental application with them and it was a pretty seamless process. No stress or drama. Friendly and responsive team and good hand-over of the property.
Tenant
12th Oct 2023 (1 year ago)
N jardim
Josh was very kind! I highly recommend Berkeley estates and management. They are very efficient and helpful
26th Sep 2023 (1 year ago)
C Ghasemloo
Their property brochure for their letting property at 57 Redcross Village Redcross Street BS2 0DD was futuristic.. because the properties and streets surrounding it are under construction. There's nothing nice about it.
However, the agency was prompt to refund the holding deposit when I decided not to go ahead with it
Tenant
24th Sep 2023 (1 year ago)
A Martins
Horrible agency, they can't deal properly with anything in their properties. Disorganised, bad managed, and expensive. My advice is to look for another agency, that can be at least decent and honest.
22nd Sep 2023 (1 year ago)
D Aubert
Took excessively long to make repairs, including water leaking in to the property. Their emergency contact information, including their email and telephone number didn't work. When I told them they didn't respond. They took some of our deposit for leaving rubbish in a communal area despite not providing any evidence that we were responsible.
Tenant
20th Sep 2023 (1 year ago)
S Kayed
I highly recommend Berkeley Estates and Management to anyone looking for a reliable and professional agency to work with.
I dealt with Josh who went above and aboard to help me, he was very professional and efficient throughout the whole process from viewing to moving into the property.
It's my first time to rent a property and it was very smooth and easy, I'm so happy with that.
Tenant
15th Sep 2023 (1 year ago)
J Jay
Horrible. They advised my landlord to evict me because they 'don't do share houses.' then withheld my deposit for weeks knowing full well I'd eventually get it back, just to be spiteful because I'd complained about them
Tenant
8th Sep 2023 (1 year ago)
P Miller
Completely impossible to get hold of. Not really sure the point of having a phone number for enquiries when they can't even answer the phone. Tried for more than an hour. Try your luck elsewhere.
21st Aug 2023 (1 year ago)
James
Landlord has this lot do our references and credit check, and every time have made our lives so hard doing them. They need chasing up constantly and got into an argument with an applicant's accountant, who then pulled out last minute because they no longer trusted that they were even legitimate! They're argumentative, unhelpful and unresponsive, and this is three years worth of experience to draw on so it's not a one-off. May be great for landlords as other reviews highlight, but for tenants who don't earn them money, they couldn't care less. Worst experience ever
Tenant
18th May 2023 (2 years ago)
F costa
I had the pleasure of renting a property with Berkeley Estates and Management for three years, and I can confidently say that they are one of the best agencies in Bristol. Their services are top-notch, and their staff is knowledgeable, courteous, and professional.
Throughout my three years of renting with them, Berkeley Estates and Management provided outstanding service. They were always responsive to any questions or concerns I had, and they made the rental process as smooth and stress-free as possible.
The properties they manage are of the highest quality, and they ensure that everything is well-maintained and in good working order. If any repairs were needed, they promptly took care of them without any hassle.
Overall, I highly recommend Berkeley Estates and Management to anyone looking for a reliable and professional agency to work with. They exceeded all of my expectations, and I am grateful for their exceptional service throughout my three years of renting with them.
Tenant
4th Apr 2023 (2 years ago)
M H
Their teams were really helpful and offering great effort to facilitate the conveyance of purchase!!
Because of their hard work, our move was much more successful.
we could never have managed without Ryan!! He did the best to help us out to communicate with all the parties to make things done!
Highly appreciate all their help!
Thanks a lot!
Buyer
26th Sep 2022 (2 years ago)
J Dexter
Good professional service as always.
26th Aug 2022 (2 years ago)
J Holt
I had a good experience with Berkeley Estates as a new tenant who has just finished moving into a property.
Alex - who deals with lettings - was able to come early to my viewing so that I didn't have to wait outside in the pouring rain for longer than necessary, and Ryan - the General Manager - was able to meet me outside of opening hours to handover my key to me. Both staff were very pleasant and chilled. Other than these small but important (and highly appreciated!) things, the team were prompt in answering my questions and providing much needed information when I called them on the phone.
On move-in, the property was clean and had no odour, including in the oven and extractor fan which can often be missed. There are a few bulbs to replace and furniture impressions in the carpet to address, but other than that the property was transferred in a high standard and I'm happy.
I'm optimistic that my relationship with the business will continue in such good graces for the duration of my stay with them.
16th Jul 2022 (2 years ago)
J Morgan
Good agency for landlords student let services
7th Jul 2022 (3 years ago)
S Benbow
I cannot fault the service, attention to detail & the professionalism of the entire team at Berkeley Estates. As a new Landlord Joe helped me work out the best way to market my property & gave me realistic figures, helped with furnishing ideas & found me a cracking tenant all within a matter of a week or so. They handled all viewings & marketing & worked outside of the normal hours to deliver a top notch level of customer service to both myself & the tenant. Simply cannot fault these guys. Thankyou.
Landlord
1st May 2022 (3 years ago)
D M
I’ve used Berkeley Estates almost from when they first set up business.
For just over 7 years I have used them as a letting agent for a Flat I had in Bristol.
I’ve always had long term tenants. They’ve paid up rent on time every time and when a new tenant has been set up, everything has been seamless.
I then used them to sell the property and again with their attentiveness and professionalism we had the sale agreed at the price listed and everything went through with Ryan helping chase the process right up until completion.
I would recommend Berkeley Estates for letting or selling!
Seller
24th Mar 2022 (3 years ago)
J Oliphant
Just want to offer my thanks to Ryan, Joe and the team who let my property in the Centre of Bristol. Berkeley estates is a very professional outfit and I wouldn't hesitate to recommend them to family and friends.
If you're looking for a reliable and trust worthy estate agent to help you let or sell a property look no further!
Landlord
24th Mar 2022 (3 years ago)
A B.
We had a house viewing done by Alec and we were so impressed with the extensive knowledge he displayed for the property. He has been very clear and transparent with the process and seemed very enthusiastic about the house. He has been extremely helpful.
28th Jan 2022 (3 years ago)
M Sobhani
Berkeley managed a property I lived in for more than 6 years. Everything was done seamlessly and if there was a minor delay in responding my requests Ryan himself chased it up and made sure everything is done properly!
Tenant
4th Jan 2022 (3 years ago)
B Cooper
We're landlords and we couldn't recommend Berkeley Estates enough. Good communication, excellent management, decent people and very professional.
Landlord
4th Jan 2022 (3 years ago)
M Rendla
We have been tenants in a Berkley Estate property for one and a half years now and would like to stay for the next two years. Alec has been always very helpful and easy to reach. All our issues were sorted out quickly, any time we needed any repairs, they were completed within a few days. Recently Alec even went above and beyond in helping us to deal with the management company of our building, who were extremely unhelpful, but Alec stood behind us and in the end, everything got sorted out.
Tenant
1st Dec 2021 (3 years ago)
D Cela
I am very pleased with this agency! 5/5
26th Aug 2021 (3 years ago)
T 91
****WARNING****
****DO NOT MAKE THE SAME MISTAKE WE DID AND DO NOT BE FOOLED****
****PLEASE READ CAREFULLY****
DO NOT AGREE TO SIGN WITH THIS ESTATE AGENT AS A RENTER.
This review is written as a renter with 2 1/2 years experience as a renter with Berkeley’s.
Please see points below before considering a tenancy with Berkeley’s:
1: They draft contracts which remove the right to third party which strips away your legal rights. These include outdated tenancy agreements which are designed to trap you without any break clauses which citizen's advice told me were "extremely dodgy" at a later date.
2: They take months to repair and acknowledge essential things like boilers, fire hazards, damp, mould, attempted break ins etc. Some things they don’t even bother to repair such as mould.
3: They are not disability friendly... and that’s putting it mildly. The management actively discriminate against the disabled and chronically sick and victimise those by association with their policies and the way they try to handle things internally.
4: They ignore legal clauses in their own contracts that they draft and think that they are above the law.
5: They make up fake wear and tear on the inventory and try to strip you of your tenancy deposit. We had 1 chip of paint which was less than a CM in diameter (which was there before we moved in and had photographic / dated proof)... Berkeleys tried to steal £300 of our money to "repair this unfair wear and tear" which was not our damage to begin with. We also received excellent inspection reports throughout our tenancy, so this was extremely suspect and never came up on our inspection reports.
6: The Director of the company is highly unprofessional and sends aggressive and threatening emails to vulnerable Tenants.
7: The Director wants you to call in person and speak for fear of having written evidence. They make false promises that things will be done but then ask for a paper trail at a later date so no proof can be given (fortunately we refused and have all things in writing).
8: They take weeks to respond to urgent emails regarding health and safety.
FOR ALL OF THE ABOVE-MENTIONED POINTS. I HAVE PHOTOGRAPHIC AND WRITTEN PHYSICAL EVIDENCE TO BACK UP MY CLAIMS TO JUSTIFY MY NEGATIVE REVIEW. IF YOU ASRE CONSIDERING A TENANCY, PLEASE PM ME AND I WILL BE HAPPY TO SHOW YOU ANY AND ALL FILES (IN LINE WITH DATA PROTECTION LAWS).
AVOID AT ALL COSTS AND DO NOT TRY TO BE CONNED AND SCAMMED LIKE WE DID!
AS OF 03/2021, LEGAL ACTION IS STILL PENDING AND THANK GOD WE ARE FREE!
PENDING LEGAL PROCEEDINGS:
UPDATE 1: I launched an internal complaint against the Company Director which was to be conducted by the General Manager. The Director basically investigated himself and was pulling the strings from behind the scenes. I have never known a company to do this or act so dishonestly. It beggars belief?
UPDATE 2: I have had to report the Director of Berkeley’s to Avon & Somerset Police for Harassment and Disability Victimisation,following the internal investigation, as the emails turned nasty.
UPDATE 3: Berkeley’s will not respond to my email requests asking for my own personal information. I’m currently seeking legal and police advice on how to obtain this.
UPDATE 4: I will be returning information to the Property Ombudsman who regulates Berkeleys and will continue after my surgery recovery. Hopefully within the next few weeks.
UPDATE 5: Legal action incoming hopefully soon once health improves. It’s taken a lot longer than previously thought but I will be taking Berkeleys to court for disability discrimination and breach of contract. Plus lodging personal and professional suits against the director and the manager for harassment. It’s time we stood up to criminal landlords and their enablers.
Tenant
15th Aug 2021 (3 years ago)
H Unique
Recently re-let my flat after a recommendation I used Berkeley Estates and I can't fault the team. I found them to be highly professional at all times, extremely responsive keeping me updated every step of the way. Helpful, polite and nothing was too much trouble. They have a vast knowledge of the lettings industry helping both landlords and tenants.
I would highly recommend this company.
Landlord
1st Jun 2021 (4 years ago)
Y M'khinini
I have been renting a property for a few months and so far, I have been very satisfied with the service provided by the Berkeley Estates team.
I really liked the quality of the handling of my request by Alec. I didn't have the opportunity to visit the property before moving in, so Alec didn't hesitate to send me several videos, photos and answer all my questions. I'm not at all disappointed, everything is in accordance with what he sent me.
Plus, I am very impressed with the follow-up even after the moving in. Alec is always willing to answer any questions and make sure everything is going smoothly at the property.
I really recommend this agency!
Tenant
22nd Apr 2021 (4 years ago)
A JS
We are writing this review anonymously due to being existing tenants with Berkeley’s Estates and Management.
We have since seen other reviews which show that the landlords give Berkeley’s 5 star google reviews but the tenants and ex tenants leave unfavourable reviews which has know shown us all we need to know about this company.
We would honestly give zero stars but that’s not possible as our experience with them has been nothing short of horrendous.
Be careful when signing up! We cannot wait to get out of our contract and move on. We have been conned by the friendly sign-up, helpful (at the time) staff and as soon as you’ve signed on the dotted line, you are trapped with no help and no care for yourself as a tenant!
The employees are extremely rude and horrible to tenants and put the landlord above tenants in all aspects. They do not follow the rules for repairs (which I know from my ex-landlord), health and safety, they do not answer emails, ignore you in general and it’s been an extremely poor value for money for their services which we pay for as part of our rent.
I am so upset and hurt by the way in which this has happened to us. I cannot wait for this nightmare to be over and to move in with a landlord directly and not deal with a management company after what we have experienced with Berkeley’s Estates and Management.
Please please please do not sign up with this company as a tenant.
Tenant
31st Mar 2021 (4 years ago)
J Doe
I am writing this anonymously for fear of come back as I am still in contract on a property. I have never experienced worse service in all my time letting apartments. I am unsurprised that all the negative reviews are from tenants and positives from landlords. Once the contract was signed they did not care about the needs of the tenant, and even broke the contract on occasion. Promises made before the contract was signed all disappeared. Many issues with the property went unresolved. It all seemed to be about keeping the landlord happy. Weeks would go by with no response to emails until the landlord wanted something and then we had no say in when that would happen. I cannot express strongly enough against using them if you are a tenant. It has been very upsetting to feel bullied in what is supposed to be my home. Avoid at all costs.
Tenant
16th Mar 2021 (4 years ago)
K Yap
Professional and excellent service ! I have been staying with them for two years and looking to extend the tenancy contract for another year. They are very responsive when it comes to maintenance requests and queries. Last but not least, a massive shoutout to Ryan who has always been very helpful in sorting things out for the flat !!
Tenant
9th Mar 2021 (4 years ago)
K Brock
I have got to know the team here over the past 12 months with various dealings. I think balancing between landlord and Tenant can have its challenges but these guys seem to get it right. i also like their direct no nonsense approach where they give you honest and frank advice - its much easier to work with people like this. Thanks again K
8th Mar 2021 (4 years ago)
Anonymous Tenant
****WARNING****
****DO NOT MAKE THE SAME MISTAKE WE DID AND DO NOT BE FOOLED****
****PLEASE READ CAREFULLY****
DO NOT AGREE TO SIGN WITH THIS ESTATE AGENT AS A RENTER.
This review is written as a renter with 2 1/2 years experience as a renter with Berkeley’s.
Please see points below before considering a tenancy with Berkeley’s:
1: They draft contracts which remove the right to third party which strips away your legal rights. These include outdated tenancy agreements which are designed to trap you without any break clauses which citizen's advice told me were "extremely dodgy" at a later date.
2: They take months to repair and acknowledge essential things like boilers, fire hazards, damp, mould, attempted break ins etc. Some things they don’t even bother to repair such as mould.
3: They are not disability friendly... and that’s putting it mildly. The management actively discriminate against the disabled and chronically sick and victimise those by association with their policies and the way they try to handle things internally.
4: They ignore legal clauses in their own contracts that they draft and think that they are above the law.
5: They make up fake wear and tear on the inventory and try to strip you of your tenancy deposit. We had 1 chip of paint which was less than a CM in diameter (which was there before we moved in and had photographic / dated proof)... Berkeleys tried to steal £300 of our money to "repair this unfair wear and tear" which was not our damage to begin with. We also received excellent inspection reports throughout our tenancy, so this was extremely suspect and never came up on our inspection reports.
6: The Company Director (Who can't be named on this review) is highly unprofessional and sends aggressive and threatening emails to vulnerable Tenants.
7: The Director wants you to call in person and speak for fear of having written evidence. They make false promises that things will be done but then ask for a paper trail at a later date so no proof can be given (fortunately we refused and have all things in writing).
8: They take weeks to respond to urgent emails regarding health and safety.
FOR ALL OF THE ABOVE-MENTIONED POINTS. I HAVE PHOTOGRAPHIC AND WRITTEN PHYSICAL EVIDENCE TO BACK UP MY CLAIMS TO JUSTIFY MY NEGATIVE REVIEW.
AVOID AT ALL COSTS AND DO NOT TRY TO BE CONNED AND SCAMMED LIKE WE DID!
AS OF 03/2021, LEGAL ACTION IS STILL PENDING AND THANK GOD WE ARE FREE!
Tenant
6th Mar 2021 (4 years ago)
V Malcová
I am very satisfied with the provided service. The agency is great, I really appreciate that they do not take advantage of students. The property is very nice, same as on the provided pictures and professionally cleaned before we moved in. My manager Alec is always very helpful and responsive. He also helped me solve some minor issues very quickly. I really appreciate his and the company’s friendly attitude. Our landlord is also very nice and willing to invest into some improvements around the flat. I really recommend this company!
Tenant
18th Dec 2020 (4 years ago)
O Evans
First of all, notice that most of the positive reviews here are from landlords and not tenants.
We had quite an unsatisfactory stay at our flat rented out by Berkeley Estates.
Amongst other grievances, these are a few selections out of an extensive list:
1. They were constantly hounding us for rent that was already paid so they could actually keep track of it
2. They were unable to keep tabs on paperwork.
3. They dismissed our complaints about mould that they deemed wasn't serious enough despite two of us suffering from asthma.
4. One of the showers had no water pressure and this was never resolved
5. £200 was deducted from our deposit when our flat was cleaned to a superior standard to when we arrived. e.g, we found socks from the previous tenants under a bed.
Tenant
29th Nov 2020 (4 years ago)
P Carota
Let a property for a slum landlord. Do not recommend!!!!
Landlord
17th Nov 2020 (4 years ago)
T King-Blake
avoid, takes weeks to reply to emails, don't answer calls, lies about check in and check out inventory to make themselves look good (only using certain angles and photos to make it property seem worse than is) as well as to scam people out of money (for example high cleaning and redecoration bills, even though all cleaning was done before leaving, natural wear and tear of property wasn't allowed for, as if the place could look identical to when we moved in one year prior)
Wouldn't recommend Ryan.
Tenant
11th Nov 2020 (4 years ago)
N Gomes
After moving in i found bedbugs there not Prepared to pay to steam walls i contacted environmental health. Taken two years to get someone to look at my window still faulty, now when i ring office my calls are not answered, when i leave a message they don't reply. The pictures don't lie
Tenant
23rd Sep 2020 (4 years ago)
S Rupret
It was a good agency when I needed to move in. They tried expediting things to an extent.
The pre move-in cleaning was sub par if even done - laminate flooring was dirty and hair from the previous tenant still littered the carpet.
On moving out, they stopped replying to my emails and calls - on hidden number, it would get pick d straight away. Might be a coincidence buy has happened too many times. Then there was a massive delay in returning the deposit. All in all, less than impressed with the agency.
Tenant
14th Sep 2020 (4 years ago)
R Schuller
They don't keep their ads up to date.
27th Jul 2020 (4 years ago)
S Evans
I recently viewed a property with Berkeley Estates & Management. Although I decided not to rent the property due to personal reasons, I was very happy with the service provided and Alec was very professional and responsive to emails. Would highly recommend.
15th Jul 2020 (4 years ago)
A Meissner
Couldn’t fault this agency and would highly recommend. Everything has gone through successfully within a week. Thank you to Alec for helping this journey run smoothly, efficiently and quickly. Can’t wait to move in to our new flat and pick up the keys tomorrow.
Tenant
9th Jul 2020 (5 years ago)
Catarina
I have been renting a property from them for a year now and I can say I am truly impressed by their service, especially from Alec, who is always at the office and willing to help. He responds promptly, is super kind, and does everything he can to make your time at the property good and solve any issues you need, sometimes even outside of office hours. I would definitely recommend Berkeley Estates & Management!
Tenant
9th Jul 2020 (5 years ago)
C Co
I viewed a flat with Alec and explained to him about my self employed situation and running of my own business. Which he assured me would be fine which meant I sent over the holding deposit only to be told the landlord wasn’t happy with my financial situation. They then decided to deducted some of my holding deposit which is wrong! I feel like I have been messed about and total waste of time and money. With only days before I was due to leave my current apartment I was lucky enough to find another property with J & J Knight Properties in the Milliners Block.
Tenant
3rd Jul 2020 (5 years ago)
I Bainick
I enquired about renting a flat and the response was quick and very polite however despite showing I was very keen on the property and told that they were relaying my offer to the landlord, I was left waiting for over 2 weeks for a response, so I decided to message to reiterate my interest and was told the landlord was abroad and hard to reach. I thanked the agent and continued to wait and in the end saw on rightmove that the property was showing as let agreed. When I found this I messaged Alec, the agent I was in contact with, and he told me as far as he knew it had not been let. However the next day he informed me that it actually had been let and that it ‘was annoying for everyone’. I don’t think this is professional or responsive and I don’t know if it’s due to us being young students but I don’t think we were treated with much respect throughout this process. I wouldn’t want anyone else to be treated like this and left in the unknown for over 2 weeks, I don’t feel that we were taken seriously at all.
Tenant
30th Jun 2020 (5 years ago)
J Moore
Great experience from start to finish. Easy to arrange viewing, and they're willing to have conversations about all aspects of the process of moving into a new house.
12th Jun 2020 (5 years ago)
M Hunt
Rented our flat with Berkeley, easy going from start to finish. Would definitely reccomend :)
Landlord
21st May 2020 (5 years ago)
L Blok
Excellent estate agent. We moved places a few weeks ago and the communication has been very clear. A friendly team who always pick up the phone and are easy to talk to. Quick in sorting out any issues, would recommend.
17th Feb 2020 (5 years ago)
H Fox
We have just moved into a property managed by Berkley and so far have been impressed by the service. We were particularly grateful to our agent Alec who went above and beyond to bring us the keys for our flat in his own time on a Saturday evening, which we were incredibly grateful for considering the hectic nature of moving. They have been easy to get hold of and always helpful. I would recommend them.
Tenant
5th Feb 2020 (5 years ago)
W ewe
The images on zoopla were not accurate and they told me that the property has been 'professionally cleaned' with spider's web left all around. They can't secure customers' data - I receive so many scam messages now regarding properties in Bristol to the contact details that have been shared only with Berkeley Estates. Be careful
20th Dec 2019 (5 years ago)
L Filer
Ryan Mitchell has always been on hand to assist with my property on Park Street, I have always had the full confidence that Ryan would be able resolve any issues that arose with my tenants over the course of their tenancies. We are currently in our third year with Berkeley Estates and if the service continues at this level will remain with them for all future lettings. I recently met with Ryan to discuss next years lettings and was impressed at how he had tailored everything to my requirements, he has understood my needs as a Landlord over the years and has ensured the team at Berkeley Estates can facilitate that. Would recommend Ryan without hesitation.
Landlord
11th Dec 2019 (5 years ago)
P Wilson
Thank you for looking after my tenancy so well - the service you provide is excellent. Ryan Mitchell has been exceptionally helpful and always available to deal with any issues promptly and professionally even on Bank holidays. His friendly attitude means that he is very approachable,
Tenant
1st Nov 2019 (5 years ago)
Karla
Probably the best estate agents I have ever had. Always quick to respond, and eager to solve any issues. Very friendly and professional property management for tenants - which is hard to find these days. Special thanks to Ryan Mitchell for going above and beyond to help.
Tenant
28th Oct 2019 (5 years ago)
J Baker
A great company and agents, we dealt with Jack who could not be accommodating enough for our requirements, I would definitely recommend. Thank you.
20th Jun 2019 (6 years ago)
F Handz
Great experience with Berkeley Estates & Management.
Jack is really nice and professional.
4th Jun 2019 (6 years ago)
N Thomas
Good service
1st Jun 2019 (6 years ago)
G Mitchell
Just want to offer my thanks for the professional way Joe and the team manage the property we have placed with them. The attention to detail is second to none and is very thorough. Regular updates are carried out and again communication is very good. The success of this business is down to having a Good team and they certainly have this. I would highly recommend Berkeley Estates to anyone. Congratulations and keep up the Good work!!
Landlord
16th May 2019 (6 years ago)
B Morgan
I have been using Berkeley Estates for many years and have never had cause to complain. During this time many of the typical issues of letting have occurred: house needing renovation, plumbing problems, finding new tenants, and all were resolved very well and in a timely manner by Berkeley. Given that I am overseas a lot, it gives me great peace of mind to know that they are there and capable of dealing with any issues that may arise. Very happy to be using them!
Landlord
15th May 2019 (6 years ago)
A Mellor
Very happy with the service from Berkeley Estates - Josh was especially helpful! A pleasure.
9th May 2019 (6 years ago)
A Phillips
Great service from Josh, efficient and effective.
8th May 2019 (6 years ago)
R Dadds
Very professional would recommend.
5th May 2019 (6 years ago)
C Charles
Thanks to Josh and everyone at Berkeley Estates for renting my property in such a professional way, will be using again very soon.
Landlord
30th Apr 2019 (6 years ago)
R Cox
Thank you to all at Berkeley Estates & Management! Highly recommend them to anybody looking to rent a property with them or through them.
30th Apr 2019 (6 years ago)
C Lapworth
Very happy with the service provided by Ryan and the team. Very efficient and professional company. Would highly recommend.
17th Apr 2019 (6 years ago)
M Stockham
A very friendly and professional service. Made the whole process of renting my new home very simple. Highly recommended.
Tenant
23rd Mar 2019 (6 years ago)
A Rebecca
Berkeley Estates were extremely professional. They made the moving in process so easy, and we're extremely accommodating when it came to signing documents and giving the keys. The only thing I could say I would like to have been improved was a little more communication about my application with van mildert, that is mainly due to anxiety I get when waiting for an answer and not really anything to do with you, it was just a little annoying having to chase up the status of my application. That aside I would definitely recommend and will enjoy our partnership in the future! I'd like to say an extra thank you to Josh. Although he looks young, he definitely gives the younger generation a good name, polite, well mannered and well dressed. He was a lovely agent to work with and deserves all the reward for doing a difficult job! Thank you again Josh.
A
Tenant
13th Feb 2019 (6 years ago)
A Delgado
So my experience with Berkeley has been to say the least absolutely appalling. When I viewed the property, the room I was interested in didn't have a mattress on the bed frame. I was told that one was going to be bought and put in place within the upcoming week. Given the high demand of Bristol property I went ahead with the contract trusting that this would be done up to acceptable standards. The person who showed me the property was the one who bought the mattress - however, because he went to IKEA and bought a mattress without measuring the bed frame, the wrong sized mattress was bought. The mattress was too small for the bed frame - see attached images. I called the agency and explained what had happened. They told me that this was fine and that this would now be my mattress. I couldn't believe what was being said to me. I couldn't possibly sleep on the bed without a high chance of me rolling around in my sleep and banging my head on the wooden bed frame and awkwardly scraping the back of my knees on the frame every time I got off the bed. I called the agency countless times, asked them how they could consider letting one of their clients sleep in these conditions and they simply shrugged their shoulders at me. It took me a long time and it was a long and arduous battle for me to finally have a mattress fit in which filled the entire bed frame (this happened after I reached out to Mr. Ryan Mitchell). For various other reasons, both the landlord and all the other tenants were completely unhappy with the agency's services - we have now terminated our contract with them and have hired a new agency! Thank god! Berkeley do not know the meaning of good customer service, let alone FAIR and DECENT service. The majority of their estate agents are in their 20's and with a terrible 'don't care attitude' (not that being in your 20's has anything to do with providing appalling customer service). E.g. after asking certain questions about the house, sometimes they would actually just tell you to 'Google it'. Once you've signed the contract they immediately ask you to write a positive review for them. That's the only way they'll get them. Good luck to anyone who signs with them.
Tenant
22nd Jan 2019 (6 years ago)
D Khan
Ryan, Josh, Jack, Tracey and Joe. Dealing with any of the Agents at Berkeley Estates & Management carries with it the rare consistency of professionalism and dedication across the entire team.
I've learned through working with them as a Landlord that not only do they deliver sound and accurate information and advice, but that they - without exception - go the extra mile for the customer and do so with the utmost integrity every time.
The team at Berkeley are not only pro-active on my behalf but when required they are able to react extremly quickly and solve problems and recify complicated issues often within the same 24 hours - Tax, Housing Association, Maintenence Operator, Contractors, Occupants, Financing etc.
They have proven to me time and time again that they are are a unique group of property professionals who take pride in their reputation and are driven by achieving great results at every opportunity. Clearly the business ethic is one whch puts customer satisfaction as a top priority above all else.
In 7 years of dealings i'm yet to have a single conflicting dialogue with any member of the team or any single un-resolved issue in management of my property. As an overseas resisdent it gives me highly valuable peace of mind to know that my long term investment is being handled with professionalism and care by a genuine and talented group of dynamic people.
This review serves not only as a recommendation of 5 stars for the Berkeley Estates & Management company but as a thank you to you all.
Regards Darren
Landlord
9th Jan 2019 (6 years ago)
S Moore
The team at Berkeley Estates in particular Ryan have done a fantastic job, even though they weren't my agent, i was buying a property they were marketing they were always on hand to answer any queries and communicated throughout the process, highly professional, I would definitely recommend!!
Buyer
10th Dec 2018 (6 years ago)
S Murray
Berkeley Estates have provided us with a complete turnkey management service for our apartment for over 5 years.
They have always been professional and provide a personal service which would be hard to better.
I would highly recommend them.
Landlord
6th Dec 2018 (6 years ago)
S Brodribb
Very helpful service from Josh and we appreciated how he reassured us when the usual worries of moving got to us. Thanks also to Ryan who put himself out to come to us when we were short of time. Thanks for everything.
29th Nov 2018 (6 years ago)
A Diesel
Really nice guys and very quick to respond to most queries, sometimes advice can be a little lacking but they're always happy to help, which is more than can be said about realtors I've dealt with before.
29th Nov 2018 (6 years ago)
H Mackenzie
I had a great experience with Berkeley Estates & Management. I dealt with Josh who went above and aboard to help me, he was very professional and efficient throughout the whole process from viewing to moving into the flat I am renting. I can't recommend them enough.
Tenant
25th Nov 2018 (6 years ago)
M Reece
I have had bad experiences in the past dealing with other Letting Agents to do with poor communication and being difficult to get hold of after move in, and during checkout. However, Berkeley Estates and Management have been great all the way through securing our new apartment, to always being available for any questions we have had post move in.
They have made something that can be quite chaotic and sometimes stressful - smooth and straightforward for us. I would definitely recommend them!
Tenant
13th Nov 2018 (6 years ago)
A Chadwick
Thank you so much for all your help Josh.
22nd Oct 2018 (6 years ago)
A Charitidis
Joe is very very helpful and is able and willing to help you with any problems you have. I have been working with Berkeley Apartments for quite a while and they have been nothing but friendly and helpful.
17th Oct 2018 (6 years ago)
R Bowers
I highly recommend Berkeley Estates & Management for their great job that they carried out on the letting of my property. I would like to thank Josh for his hard work and commitment, in order to secure good tenants. They are very professional with their paperwork, inventory and check out reports.
Landlord
14th Oct 2018 (6 years ago)
G hy
Fantastic service! During what could have been easily a very tricky situation, the team at Berkeley seriously worked hard to get us out of trouble and in our apartment. I would definitely use them again and recommend them to anybody looking to rent in Bristol.
Tenant
27th Sep 2018 (6 years ago)
H Collis
Treated with utter disrespect! We found a property which we liked, explained our circumstances which we were told would be an issue with a guarantor! Went through the whole referencing procedure to then be told we weren’t able to proceed! Constantly kept in the dark and only found out the property was no longer ours when we saw it appear back on rightmove. No phone call!
Many times we called with no response either! Utterly disgusted with the way we have been treated and will warn everyone to stay away from this company.
No care at all for the customers
Tenant
14th Sep 2018 (6 years ago)
Avron
Taking advantage of students when damage is out of their control.
Tenant
6th Aug 2018 (6 years ago)
Z Kkk
After filling application form I was emailing and calling to the company to ask when will be a next step. Employee said me that the person who is inchanged for my application is on holiday. And he will call me back in 10-15min. After an hour I call them back and they said he will call me soon. After 1 hour I called them back again, and agency was already closed. Next day I was calling them again and the same person said me that they will me back again. After 2 days nobody called me back. Thanks for wasting my time.
5th Jul 2018 (7 years ago)
J Hellier
Myself and my partner were made to feel like a priority and we were supported throughout the entire process and all of my small and silly questions were answered which was very helpful and kept me informed. This is good as it was my first time moving out and it just made the whole process a lot less stressful!
Tenant
5th Jun 2018 (7 years ago)
Peter
Thank you Josh Knight for your professionalism and good service that we received when dealing with you recently.Our move into our new home went very smoothly thanks to you and your team.Highly recommended thank you once again.
Buyer
25th May 2018 (7 years ago)
P Leighton
I would not use these people to buy or let. They are amateurs and seemed to have no idea how to sell the property I bought. They are also massively unhelpful and at times one of the agents called Jo was actually offensive and rude. I really regret buying through them and would not use them again.
Buyer
28th Apr 2018 (7 years ago)
N Luker
We have been very impressed with the service that we have had as landlords. All issues have been dealt with efficiently and professionally. We believe the company is great value for money and would not hesitate in recommending them to others. Thanks for all your hard work!
Landlord
18th Apr 2018 (7 years ago)
P Manye
Having rented a property through Joe for years, even before the creation of Berkeley, I can honestly say I have always found both him and Ryan incredibly helpful. I also sold the property through Berkeley and so can also say they did a fantastic job of both finding me a buyer and helping move the sale along despite what turned out to be a difficult buyer. Highly recommended.
Seller
14th Feb 2018 (7 years ago)
D Welch
I can’t rate Joe and the team highly enough. From instruction to completion they went over and above. They secured us the sale and worked extremely hard to ensure the chain didn’t break, when at times it was very close. They kept us updated when our solicitors were often slow at responding, and kept all parties informed throughout. I would certainly use them in the future.
Seller
14th Jan 2018 (7 years ago)
C mcdonald
Great management, if you end up buying or renting through Berkeley’s you’re in good hands. Friendly, professional and been great support throughout my time dealing with them. Would strongly recommend. The customer is without a doubt put before money, which is a rarity these days!
16th Dec 2017 (7 years ago)
L Dean
Excellent Service, i used Berkeley for both renting and selling a property. Very professional and helpful. Actually sold my apartment after it had been on the market for just 2 days!! Joe Burnell is very knowledgeable, honest and hard working, if i had any other properties to sell or rent, Berkeley would always be my 1st choice.
Seller
15th Dec 2017 (7 years ago)
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