Copelands Estate Agents - Bolton

Bolton

Charlesworth Estates - Westhoughton

Hatton Munro & Partners - Westhoughton

Hazelwells

Entwistle Green

Price and Co - Bolton

Roe & Co Residential Sales - Bolton

I was extremely pleased with Copelands service very quick sale which was a bonus  They did all viewing for me and fed back each time. Lovely friendky staff in the office, couldnt have done more. Thank you Jacqui and team you were brill. Highly reccomended!

Fantastic service, from the photos to the promises, always kept updated every step of the way, tried another Estate Agent before Copelands and they are no match to what Jacqui and her team provided. Exceptional customer service, completely professional in all aspects, and nothing was ever too much trouble. Jacqui and her team took away all the stresses relating to House selling, Thank you for all that you did for me, I have recommended you so many times since.

I would recommend Copelands in Westhoughton when selling your property. All staff were very friendly and extremely helpful, nothing was too much trouble, excellent service all round.

Really happy with our dealing with the lettings team at Copelands. Always friendly and professional and quick to try and resolve any issues that arose.

A review from happy vendors below:-

Good morning Jacqui,

Just a quick email to say a massive thank you for your help with selling our flat.   We still can’t actually believe how quick it sold after putting it on the market!

From the very beginning you explained everything to us and kept us updated throughout the process.

Thanks again - we really appreciate everything you have done!

Kind regards
Katy and James

Service at Copelands Estate Agents was excellent. The staff were very informative with my home searching including Catherine Ollerton. Very pleased with her service at Copelands Estate Agents.
When Bolton Lockdown, I want to review house to buy,and I been to fews property agents only saying put your information on customer reviews link then someone will call you straight away, but nobody call me .My feeling upset and disappointed until I found a property on rightmove put my contact number after 5 minutes have a welcome greeting voice coming to my ears, make me feeling great.Then she was so fast to organised to me reviews a property in afternoon, I can't believe it.That was fast and great service. She is my lucky star.After reviews house ,she was contact me to get feedback of house reviews .Also her job very professional and gave me a lot of choices. Didn't push or rush me at all.
After a week I was busy and covid19 cases increase so I didn't reviews house,she still kindness and reminding got a properly ready review. But I said will call her later and will send her email let her know when I am available.
I met her once at property outside ,she was friendly and welcoming even wearing her face mask ,and social distance following Government guidelines. I feeling safe to reviews property. I will keep it touch with Catherine.  Thank you very much again xxx

Copelands let and managed my property for 10 years whilst I work overseas.  They are very professional and I would like to thank Lisa, Jessica, Loraine, Catherine, and Jacqui for all their hardwork.  I recently decided to sell this property and they again managed the sale brilliantly for me. I highly recommend them!

On selling our property, from first contact to completion Coplands offered help and assistance, plus sound advice.  Sorting out the sales and viewings. We were always kept in the loop, genuinely friendly service, delivered efficiently and at a very fair competitive price.

I highly recommend using Copelands estate agents. I had a great experience in rent a property with them and Lisa did a great job making the process quick and easy.

The staff at Copelands were professional and friendly. They helped us negotiate the sale from a distance and it all went through very smoothly with a minimum amount of stress. Great service.

I personally won't use anyone else. I have used them for letting and selling and buying over the last 20 years and found them to be extremely professional,  trustworthy and always keep you up to date with relevant information.  Cannot praise them enough..

I have been renting a flat through Copeland's for the last 18 months, and they have been nothing but friendly and professional with me.
I had a couple of minor issues while in the flat, one being the shower started playing up and the other was when the bathroom extractor fan stopped working. When i told Copeland's about the issues, they were always really quick to resolve them and the maintenance team they have did a really good job and make literally no mess at all. I will recommend Copeland's to anybody looking to buy or rent a property.
5 stars!

For such a small company, you'd think they'd focus more on their customer service. 

My girlfriend was going to rent a studio apartment, she was told different dates on numerous occasions. She made it very clear that by the Friday she would be homeless if she didn't have the flat by then. Throughout the process the staff she spoke to were ignorrant and spoke to her like something off the bottom of their shoe. She was told she would by in early this week and if not definitely by Friday. Initially told that everything was done and the cleaning was also done so just the deposit needed paying, only to be told 2 days later that the cleaning needs doing. Another 2 days went by with no contact so she chased again and they said a tap needs doing and then the cleaning needed redoing so it wouldn't be Friday. Their attitude on the phone was appauling. In the end she asked for the deposit back because it seemed that that's all they wanted, the money. When she asked for it back she was then told "I don't know what your issue is you're getting your money back aren't you". Their customer service is horrendous and I was going to set up a mortgage, the only good thing that has come out of this is that I know who I won't be using to buy a house.

Copelands sold my home. Extremely helpful and always there to advise. Process was new to me and they guided me all the way through. So thank you

First time buyer and experienced multiple delays due to the sellers inconsistencies. Copelands were brilliant but personally Catherine was amazing and so helpful in chasing down each and every person involved in the sale over the three month period and offering support and suggestions at every turn. She made what is a legal process very human and personal and was available even providing updates on weekends. Really can't sing her praises enough. Thankyou so much!

Copelands seem to view the security deposit for a letting as an additional source of revenue to be milked for all it's worth.
Very poor experience , lots of very dubious charges added at the end of the tenancy , in line with alot of the other negative reviews.
The staff are generally surly, arrogant and clearly very well versed in extracting charges which just happen to add up to the deposit or thereabouts.
This was my son's tenancy and only when I got involved did they back down to some extent so they seem to think that younger people can be bullied into accepting these inflated charges without too much resistance.
In summary I would say the best advice when leaving a tenancy with Copelands is to do absolutely nothing, no clean, no rubbish removal etc because they are very creative and will try and keep the whole deposit anyway.
Ask for written quotes for EVERYTHING then you always have the option of pursuing a case for fraud by false representation if that is appropriate.

Avoid at all costs.

I  recently purchased a home in Westhoughton which was marketed by Copelands. From my first call to them to make a viewing, to receiving the keys on completion, they were a pleasure to deal with both over the phone and in person when viewing.

I was kept up to date throughout the process - often with more speed than my solicitors - and any queries were answered quickly.

We had rented a property from Copelands for the last 7 years. This morning I handed in my keys as we have moved to our own property. It was a very emotional moment as we have made so many memories in that house. Both my sons first home being one of them. There's been ups and downs while being at the property that's life, but I really can't fault anything about the service we received it was always quick and the contractors that they use were great and always clean and tidy. They always kept us informed I never felt out of the loop. The staff were always understanding. One particular problem we had the staff team and the landlord did everything they possibly could to sort it. I hope whoever moves into our old home is as happy as we were in there. Thank you so much to all the team at Copelands and our landlord. I will miss you all, you have become more like friends to me now. I will still pop in for a chat when I'm passing. Thank you all.

The team at Copelands have managed my house for rental for several years. I live abroad and return to England infrequently. The attention to detail with inspection visits, necessary maintenance and a recent refit is very impressive. Lisa and her colleagues are always quick to answer any questions I may have and keep me updated on the situation.

At present I am looking for new tenants and am very happy with the way the property has been marketed. I particularly liked the photos and google links which show the location and neighbourhood. I have no hesitation in recommending Copelands to other landlords looking for an excellent management company.

Great Company.
I approached this Estate Agency for advice on my rental properties. I had the pleasure of speaking to Lisa from the Letting Service team, despite the fact that they were not managing my properties Lisa was more than willing to give me clear, jargon free, up to date advice on the regulations and legislation. Lisa also kindly shared with me the many common pit falls for Landlords !! 
My experience led me to recommending Copelands to a number of friends who now use Copelands Letting Service and as a result of their feedback and my experience with the team I have now made the decision to use the letting service.
Great service - well done Copelands - keep up the good work !!  
Lynda (Bolton)

Thank you to all Copelands staff for the tremendous service they provided in selling our house, extremely professional and very friendly. Special mentions to Jacqui and Catherine who went above and beyond in helping ensure the sale went through smoothly with the flawless service they provided. The property was successfully sold within 3 weeks of being listed on the market which made for an easy and quick sale. We would highly recommend them when it comes to selling your property, if you're thinking of selling a property, get in touch with the guys, you won't be disappointed. 
Thanks again.
Rick & Michelle

We used Copelands to sell our house after using a different estate agent initially.  The advice Jacqui gave about the house and the whole team's  assistance during the whole process was great.  They were a pleasure to deal with and although we liked our original agents, Copelands suited us better and we wish we had used them from the start.

Great service with my purchase. My contact was Catherine who was excellent keeping me informed throughout the process.

Copelands did a magnificent job selling our property. Jacqui & all the girls were very friendly, helpful & professional. They kept me informed at each stage of advertising, viewings & the sale. I will most definitely recommend Copelands to sell your property. Fabulous service from the whole team. Thankyou so much.

All I can say is absolutely outstanding service can’t do enough for you, always keep in touch with updates through your purchase and very professional. If it wasn’t for Jacqui and her team I don’t think I would have been in my new house today.
I just wished I would have sold mine with them because the service they have provided is worlds apart and they even helped me through the trouble I had with the estate agents I used which they didn’t need to do.
Can’t do enough for you unbelievable service so if you’re thinking of selling just go in for a chat and see for yourself.

Copelands recently sold a property for me and I cannot praise them enough for the first class service that they provided, from the helpful advice they gave at the valuation and throughout the process, until completion of the sale, they were fantastic and it is a refreshing change these days to be able to say that about a company,  so thank you very much Copelands.

We would just like to say a big thank you to Jacqui and her team at Copelands for the sale of our property. A special thanks to Catherine for her professionalism at all times, chasing up solicitors when needed and keeping us informed of progress at all times. An excellent service was provided at all times and would highly recommend !

This is the second time using Copelands Estate Agents and again they have provided a flawless service from start to finish. The team are super helpful, extremely professional and very friendly. The level of dedication and service we received was above and beyond.  They made our house sale easy and I would definitely recommend them to all. 
Thanks for all your care and time guys.
Stephanie Oakley.

Top class service over the last 5 years as a landlord. Copelands staff and management always go above and beyond and most importantly, I feel I can trust them to look after my interests. I have also been impressed by how they manage the balance between looking after the interests of the tenant and that of the landlord. Professional, fair and sympathetic.

Communication was easy and fast. I was a buyer and the initial call on a Saturday morning after I drove past the house, they answered and managed to get me a viewing within half hour. I would happily use when I move house again.

Well how refreshing to deal with Copelands an Estate agent who definitely goes the extra mile to make our sale happen. Catherine was on the phone virtually daily chasing the buyer , the buyers solicitors, our solicitors  , even the buyers mortgage advisors! Chivvying everyone along. I was kept informed at all times of where the sale was At! Never list confidence that the sale was going flat! Well done Catherine I think the boss should give you a pay rise definitely. 
5 star agents.

I would highly recommend this estate agent to anyone who is looking to rent property in Bolton! The services of Copelands were recommended by a friend who also rented property through them. I've leaved for a while in a beautifully maintained bungalow, and nothing ever was a trouble when I called the agency for assistance and advise regarding maintenance and professional help. Very happy with the service, many thanks to all the staff and management!

Copelands have just taken over from my previous estates agents to let my property.  I can’t rate them highly enough.  Took time to look round the property closely and point out to me all the little bits and pieces that I didn’t even think about that needed tweaking to keep my property not only looking good, but in good condition.  
It was advertised on a Thursday and let by Saturday. 
Always professional and quick to help with any queries.  I have chosen full management and it’s great, I don’t have to even think about the house, Copelands take care of everything, all the certificates and any questions from the tenants.
Many thanks to Lisa and the rest of the team.

Currently having a nightmare with this letting agent. 
After reading the reviews it seems they may be a good agent to sell/rent your own property through but not so good for actual tenants. 

My tenancy started in November 2017 and I reported problems within the first 3 weeks of moving in. 

Major damp issues, obvious leaks etc ... they came to the property in December and had the audacity to blame me for the problems because I had a towel on a radiator.....

It’s now into May and it’s only the roof that been repaired! 

I reported some kind of insect infestation in the bathroom (woodlice I think) Lorraine’s  response today was ‘well they’re not hard for you to sweep up’  with her rude condescending attitude... after everything I lost it and spoke to her with the same level of respect.

The staff that attend (especially Lorraine) are so so rude. They have no respect or professionalism with they’re tenants. 

Jessica seems the only reasonable and responsive person there so far. 

I cannot wait to move out now!! I will be taking this matter further if they hint about deductions from my deposit once more. 

Mark.

My fiancé and myself were keen to move as soon as possible once the offer had been accepted due to having a baby on the way; Copelands made sure this process was completely as quickly as it possibly could have been. They were very involved with the solicitors and very good at chasing things and keeping us in the loop! Thank you:)

A property in this companies name has been left unlocked and accessible. They have also  refused to rent it out to my friend - a small business owner earning well over average. Business owner can’t provide two years of accounts as they have only owned the business for a few months. I am not a customer of this business however I do live across the road from the property in question. The fact they have left the property accessible and unlocked could result in squatters.

The property i've just rented out was only on Rightmove for a day, spoke to Jess and she was great throughout the process keeping me regularly updated and answering any questions i had! She's really efficient and is one of the more helpful letting agents i've dealt with :)

I give Jacqui and the girls 5 stars. She was very professional and on the ball throughout my recent sale  keeping me posted at every stage .

I called and spoke to a lady called Jess regarding booking a viewing for a rental property and when asked if I had adverse credit history, I explained I had 1 satisfied ccj on my report. She quickly explained that if I didn’t have proof it was satisfied (a credit report stating ‘satisfied’ is not enough) then I wouldn’t pass referencing, therefore couldn’t book a viewing and quickly ended the call.
As a manager of a well known lettings and property management company, I found this astounding. I wasn’t even given the opportunity to explain that my ccj was for £160, that my earnings exceed 60 times the rental amount, that I could pay rent in advance, that I had a guarantor, that I had a partner with a perfect credit history, or that I had a reference from my current landlord stating that in 7 years I have never once been late with, or missed a rental payment. 
It was as though I was a lepar and she couldn’t wait to get me off the phone quick enough. Poor service.

My property has been let for over 6 years and living a distance from the rental I needed to be assured of a full efficient service.   I am extremely pleased with Copelands.  

 If any maintenance job needs doing they have a range of builders, plumbers, electricians who quickly puts things right at a reasonable price.   An important aspect of letting is the legal side of the arrangement.  Again I am pleased that this aspect is in the capable hands of  the staff at Copelands.  

The staff at Copelands are simply wonderful, they are truly a friendly bunch of people who sincerely want to help - whatever the concern is.

Not a good experience at all, start to finish everything felt awkward and we were made to feel like there was something they didn't like about us and as if they didn't want us to make an application, communication wasn't great either with us so we took our business elsewhere

Excellent landlord and never any problem too small.  Recommended ????????

Recommended Copelands to two friends who both sold their properties really quickly with no hassle.
Jacqui and her team went beyond their call of duty to make sure everything went smoothly with the sale. 
A family run business with a passion for great customer service.

Copelands have been amazing throughout both my sale and purchase. They made the whole process feel much less stressful than it  could have been.  They kept in regular contact and chased things up for me. No question was to much hassle and they went above and beyond what I would ever expect from an agent. I highly recommend them to anyone and the friendly professional service they provided was 1st class.

Copelands have been absolutely brilliant with selling our house, I can't recommend them enough. The staff are all lovely and so helpful especially Anna. Nothing was to much trouble. Definitely the best people for the job! Would highly recommend, thank you so much again.????X x

Very reasonable fees for renters and no problems checking out and we received our deposit back within 7 days of returning our keys.

I could not rate this estate agents more!! Amazing service and the girls are so helpful! Definitely worth a 5* rating! 

I had a fantastic experience with Copelands and the property went through without any problems.  Staff are fabulous and very helpful, well recommended ????

As the buyer of a property being sold via Copelands i found them easy to deal with and very professional. Cant recommend them enough.

Thank you to everyone at Copelands for helping to sell the family home after the death of our mother. The thoughtful and professional service we received from all your staff was very much appreciated. No task was too difficult, from arranging a gardener to ensure the lawns and flower beds were tidy, to collecting and forwarding post, and all this on top of arranging viewings of, and showing /guiding people around, the house itself. Anna was a very attentive and pro-active member of the team and her positive comments and clear advice helped to take a lot of the stress out of the sale itself.
We cannot speak highly enough of our experience and would recommend this estate agent to anyone wishing to sell their property.

Not the best experience in terms of renting, Inspections every 3 months which I suppose is piece of mind for landlords but makes tenants feel like it's not their home and kind of a privacy invasion and some of the staff seem pleasant however some seem to have chips on their shoulders and when it comes to moving out expect nothing less than a regimental sergeant majors inspection and a lot of expense before they liaise with dps for deposit return, carpets have to be steamed as do the oven and what you would consider acceptable wear and tear they don't and also I don't know if this was a one off case but they entered the property without permission towards the end of our tenancy to fit a window handle which we had purchased one also and intended to fit ourselves before handover they also fitted a c01 sensor in the bathroom before we actually ended tenancy. We also had trouble with the landlord who said he would allow an extra dog we already had one dog and had paid the required deposit but for the extra dog he later changed his mind about allowing the dog after previously agreeing to a Copelands staff member and after some negotiations he asked for larger deposit after we already moved the dog in and bonded with it I believe this was dealt with in house but it showed a bit of incompetence and lack of communication from the team that ultimately cost us, this in turn lead us to lose faith and seek elsewhere to live after 2 years occupancy. I like to note we paid rent always and paid for all deemed damages. Like stated ok but not the best experience of renting.

Our sincere thanks to Anna and Jacqui for helping us through the difficult job of selling our parents home in Daisy Hill. From the initial conversation to completion day, we had complete confidence in your professional and positive approach. Thanks for making the whole selling process as painless as it was. We would definitely recommend you to others looking to market their property in the area.

I have rented my house our through Lisa at Copelands for over 10 years. Everyone in the team is professional, helpful and really understand the market that they operate in. Through that time I have had a number of experiences with tenants that they have guided me through and helped me manage. They are fair and work with you to solve issues, assisting the tenants where they need it too; when you are renting a property out you can never predict all the eventualities, we once had a situation where the oven door shattered which effected the tenants and myself which they handled expertly. Lisa is always available, goes out of her way to make my life easy and I would not rent a house through anyone other than them. I have now decided to sell my home and they are managing the sale for me - and making it a stress free process once again! Thank you for all of your support over the years.

I have rated it 1 star but wouldn't rate it at all if I could! 
 would just like to say how horrible, unorganised and disrespect Copeland's estate agents are!
Me, my partner and my baby rented a property for 6 months, we couldn't wait for the 6 months to be over! While we were renting they Came to do an inspection every 3 months, on the letter they had sent us said that they know you work and would let themselves into our home which is completely illegal! I sent Copeland's an email with the information off citizens advice website saying it is illegal to enter properties without the tenants concent. After they had received the email I had sent to them, they still said 'we just can' let themselves into our home! 
When we moved out of the property they said the oven wasn't clean which it was disgusting when we moved in apparently it was professionally cleaned, the grill tray in the oven was really dirty when we moved in they told us it needed to be cleaner, which I had never used!! it was old anyway. 

Copeland's have a girl who works there called Jessica Rich, she was the one that always contacted me when we were renting, the way she spoke to me was disgusting and very rude! 

I WOULD NEVER RECOMMEND COPELAND'S TO ANYONE! 
I COULD WRITE LOADS MORE BUT I DON'T WANT TO WASTE ANYMORE TIME!

As landlords of 8 properties, we have been using Copelands’ letting service for over 7 years now. The professional team and their advice have helped us reap and maintain favourable yields for each property. Lisa and her team have proved to be a valuable asset to us, advising us on all aspects of tenant and property issues. We look forward to the next seven years (and more!) of a great relationship!
More recently, we have used the estate agent service for selling properties that we have developed and purchase of a property for letting. Jacqui has provided us with professional support throughout these processes, with her negotiating skills and experience proving to be invaluable to us.

I have been dealing with Copelands Estate Agents for over 15 years regarding the renting of my properties and I would definitely not use any other agents, having done so previously. They are Professional & Efficient, they talk you as a human being and guide you through all the complications of renting a property. I have always found them to be helpful & friendly and are willing to go that extra mile which is unusual in this day and age. I have and will continue to recommend Copelands to my friends, family and business associates.

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Copelands Estate Agents - Bolton

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