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- Copelands Estate Agents - Bolton
Copelands Estate Agents - Bolton
Closes at 5:30pm
67 Church Street, Westhoughton,, Bolton, Greater Manchester, BL5 3RZ
Copelands Estate Agents Bolton are an estate agent in Bolton. They mainly list properties in BL5, M46 and WN7. Over the last 6 months, they've listed 18 properties, with 3 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:30am - 5:30pm
- Tuesday 9:30am - 5:30pm
- Wednesday 9:30am - 5:30pm
- Thursday 9:30am - 5:30pm
- Friday 9:30am - 5:00pm
- Saturday 10:00am - 2:00pm
- Sunday Closed
View all details
Accreditations
Copelands Estate Agents - Bolton Reviews (136)
Have you used this agent?
86%
1%
1%
1%
11%
All (136)
Seller (55)
Buyer (17)
Landlord (14)
Tenant (20)
General (30)
C Morris
It was with a heavy heart that we had to move from the property that was managed by Copelands Westhoughton. the whole team from the ladies in the office to the maintance guys all were fantastic, nothing to much trouble and always a pleasure to see them.
A lot of people don't like to have a house check but to us it made us feel good that if we had any problems we could let them know and it was dealt with straight away.
I would like to thank them for all the care and respect they gave us.
we wish them all health and happiness in the future.
Tenant
19th Jun 2025 (26 days ago)
G Morris
We first used copelands estate agents, in 2015. And we can say that from day one, our first thoughts were ok.
But within the second house check they did. We thought they were more than OK, and felt them to be really good. Friendly, professional, easy to talk to, & very very helpful. If we had to report any issues, they were always delt with very quickly. And as the years past, you could say when having the house checks. It felt more like a friend calling round. And when I became very ill. They really did help us in anyway they could. We have only moved, dew to house being to big for us, with me being ill.
100% recommend copelands. ????
Tenant
18th Jun 2025 (27 days ago)
P Berry
If you’re a young tenant, please just be mindful with this company. The first 2 years were brilliant but once COVID hit, it felt that it was difficult to please these people. We were always respectful but seemed that we didn’t get much respect back.
Luckily we worked in the legal sector and had friends that were real estate agents that gave us lots of advice. Some of the staff were unpleasant and threatened us with notice, with no prior warnings.
They are intimidating and one particular staff member would make ridiculous comments about where I placed my candles, and not to put washing on the radiators etc.
The owner was extremely rude to my partner, to which they later apologised for when we brought it up, but this was only after holding a meeting with them due to their unprofessional manners and notice threats with no prior warnings.
Please be wary, we were brilliant tenants and kept the place spotless and reported any issues we had. We felt like we were being watched as we lived next door to Copelands, it wasn’t a great feeling.
I regularly cleaned the communal top floor hall way and stairs as this wasn’t managed by Copelands, or atleast not regular.
Tenant
7th Oct 2024 (9 mo. ago)
G Rearden
We received an excellent 5 star service from start to finish when buying our property. Copelands kept us informed every step of the way and all staff were very helpful and informative.
Buyer
3rd Sep 2024 (10 mo. ago)
A Hughes
From start to finish the staff at Copelands were amazing, helpful, courteous and helped us to get the best price for my mums house sale. If you want a local and friendly estate agents then there is nowhere better
Seller
29th Aug 2024 (10 mo. ago)
Anonymous Landlord
Copelands have been my management company for a long time now, probably in the region of fifteen years. During that time I have many problems with the apartment I rent out not least several leaks. The staff at Copelands always do everything they can to help, nothing is too much trouble. Emails are always answered promptly and efficiently and I rely on their knowledge of the market to advise me on matters concerning if and when to increase the rent, when the apartment needs a lick of paint and, if there is a change of tenant, whom to choose. This excellent Management Company takes the hassle out of renting.
Landlord
15th Aug 2024 (10 mo. ago)
Anonymous Home Buyer
I was in the process of buying an apartment with the help of Loraine Walsh.
The process has been extremely stressful and I have found Loraine to be, well, I have to say, perfect.
Loraine has been my contact right from the start and I have found her personal attributes to be ideal for her role.
She has always shown empathy and great patience when I have been panicking about the lack of progress due to the incompetence of 'the other side'. My emails have been answered promptly and with consideration for my concerns and her knowledge of the procedure has been reassuring.
She is definitely a wonderful asset to the company.
Buyer
15th Aug 2024 (10 mo. ago)
I Horrocks
We recently sold our house with Copelands Estate Agents. Jacqui made a very good first impression with her knowledge of the local market, an appreciation of the selling points of our property, and a realistic valuation. The valuation generated interest in our house which resulted in a good offer within 2 weeks of going on the market. The whole process of selling was excellent from beginning to end. Thoroughly recommended.
Seller
7th Jul 2024 (1 year ago)
J Hyland
My journey with Copelands started when looking for a flat for my mum, they were wonderful throughout, really understood our requirements and found the perfect home for her very quickly. Sadly inside two years I had to call upon their services again to sell the flat when my mum passed away. Their care, sensitivity and respect during the whole process was magnificent. Due to probate it took much longer than needed but they kept in contact frequently and held my hand throughout. I am truly grateful for your support. Jacqui and her team are simply The BEST....keep watering that plant Jacqui.
Seller
7th Feb 2024 (1 year ago)
H Saint
I have experienced all aspects of Copelands Service as a short term tenant, purchaser and then seller. It speak for itself that I was happy to keep returning as a client.
Everyone in the team is 5 star, keeping you informed and keeping things moving within a chain up to completion.
Seller
31st Jan 2024 (1 year ago)
K Charles
Very good estate agent always helpful and responded quickly and efficiently when needed. I would recommend if you are thinking of selling your property
Seller
7th Dec 2023 (1 year ago)
Anonymous Home Buyer
I would highly recommend Copelands estate agents, the staff were very helpful and supportive throughout the purchase of my property .
Buyer
27th Nov 2023 (1 year ago)
J dunn
Helping me to sell my father's house great staff enjoyed the experience of working together
Seller
12th Nov 2023 (1 year ago)
Y Henderson
After a less than satisfactory start with a competitor, who were charging us almost double the price that Copelands were charging us at that (what were we thinking?????), as soon as we could cancel our contract and move Estate Agents, we did. The lady who met me at the property was so confident and I just knew she was going to sell the house for us, and she did .... within 3 days!!
Totally smooth transaction, no hiccups at all, and special mention to Loraine, who was just fabulous. We was selling this, our parents ex home, and we lived over 100 miles away, my sister in one direction and me in another. Loraine even read the electricity meter for us on the day before completion.
This is the best value agent in the area I think, and they deliver the best service - our decision to go with them was a no brainer, really. I am so glad we did. Absolutely outstanding service, would not hesitate to recommend the whole team. Thank you Copelands.
Seller
24th Aug 2023 (1 year ago)
Anonymous Homeseller
After having our property on the market with another agent in the area who we was very dissatisfied with, we asked Copelands to handle the sale. What a difference, and much better value than the other agent. Sold within 3 days and handled professionally from start to finish. Particular mention to Loraine, who went above and beyond when we needed assistance, as we live 100 miles from the property in question. Superb service, would not hesitate to recommend.
Seller
23rd Aug 2023 (1 year ago)
B J
Only 1* as I couldn't speak to a sales advisor on the day, they took my number to ring me but a week later they have never been in contact with me.
9th Aug 2023 (1 year ago)
P Inês
I have no words to describe how important the copelands team is to me. They have always been very professional and friendly to me. An exceptional company. Very professional, friendly and fast in the processes. If you want to buy/let a house, I would definitely recommend copelands, so don't hesitate and get in touch with them.
5th Aug 2023 (1 year ago)
Anonymous Homeseller
Lack of communication, unsure whether property was overvalued as I only had 2 viewings in 3 months. The agent said that lack of viewings was caused by interest rates so I decided to remove property from the market until things improve. There seemed to be little proactive marketing of the property,
Seller
11th Jul 2023 (2 years ago)
S Howorth
We chose Copelands as they were local and had kept in touch after an initial valuation a year before we decided to sell. The staff are lovely - very approachable and caring. We had weekly updates and any queries were answered quickly and followed up where necessary. We felt that our interests were always a priority.
Seller
6th Jun 2023 (2 years ago)
L Pollitt
I purchased my lovely new house through Copelands estate agents and I have to say what a great job they all did. Nothing was too much trouble for the staff who were there to help when I needed it especially Catherine and Jacqui. All very friendly, caring and polite. Would definitely recommend Copelands. ??
Buyer
4th Jun 2023 (2 years ago)
A paul
Top rate company. Our transaction was handled professionally and quickly. Staff are a pleasure to deal with. Would have no reservations in recommending or using them again.
31st May 2023 (2 years ago)
M Charnley
A very efficient service received throughout with all staff being very friendly and helpful, keeping me updated at every step along the way to completion. I would highly recommend these agents.
Seller
24th May 2023 (2 years ago)
D stewart
Service was excellent staff are local and knowledgeable great service by great people
24th May 2023 (2 years ago)
S Cowburn
Great service. Kept us informed
24th Apr 2023 (2 years ago)
B McClements
Excellent service, friendly and professional.
28th Mar 2023 (2 years ago)
M Jones
I’ve dealt with Copelands for over 20years
Jacqui, Lisa, Cathrine and many more staff behind the scenes have always provided an Incredible service through Lettings and sales for our property business,
Thank you again for helping in recent sales you made it easy and hassle free.
If you haven’t already then give them a try,
15th Nov 2022 (2 years ago)
C France
We instructed Copelands with the sale of our property after looking at several others including rates & what you actually get for your money. Copelands far outweighed other contenders with their professionalism, lovely manner , gorgeous photos of our home and great support throughout from Catherine, nothing was too much trouble and they sold our home within 10 days! Cannot recommend enough, amazing teamwork doing a fantastic job.
Seller
22nd Oct 2022 (2 years ago)
J Morgan
We bought a property that was being sold by Copelands. They we very helpful throught the process.
Buyer
17th Oct 2022 (2 years ago)
Anonymous Homeseller
Great service good rapport with staff always texting and calling when information becomes available well done Copelands
Seller
11th Oct 2022 (2 years ago)
M Bowling
Unfortunately the service we received from Copelands when selling our house sadly really fell short of our expectations.
The biggest issue we felt was consistently a problem was the way we were communicated with. Viewings from the outset were difficult to coordinate and assumptions made by office staff around scheduling got us off to a poor start.
We were further frustrated when the board sign was erected outside our house without us being told or consulted as to where it would go (our fence was just drilled into). Consequently a few days after being listed someone came and updated the sign to say ‘sold’. They’d put the sign on the wrong house. This threw us completely and given that the sign was up for a whole day, may have cost us in enquiries or viewings.
The rest of the process was a battle to get simple things agreed or confirmed. A set of keys for our house we gave to Copelands to conduct viewings was given to a potential buyer’s surveyor without us being told (he wasn’t accompanied either which we would have wanted).
Sadly our confidence in the firm was knocked early on and never really recovered. Dealing with the office staff via phone was a roulette and the level of service ranged from warm and efficient to abrupt and dismissive depending on who you spoke with. Because of this I don’t really think we ever felt we had faith in things getting done or followed through when they told us they would.
The whole process left us feeling frustrated and disappointed overall and I wouldn’t recommend Copelands.
Seller
8th Oct 2022 (2 years ago)
A Hoole
Copelands have helped us with the sale of our property, and to secure a rental whilst we wait for our new home to be built. At every stage we have been dealt with professionally, efficiently, and everyone we have dealt with has been super friendly and helpful. We would recommend Copelands to anyone selling, purchasing or renting a property. Thanks for all your help, it’s been a long haul (not due to Copelands) but thanks to you guys we are finally settled and and ready for our next chapter!
Seller
25th Sep 2022 (2 years ago)
I Curme
First class from start to finish, would definitely recommend.
22nd Sep 2022 (2 years ago)
K Houghton
As this was the first time I had sold a property I had no idea how to go about it. The house sold within 48 hours! The team at Copelands guided me through the whole process and kept me informed the whole way with both phone calls and emails. Excellent service. Thanks again.
Seller
7th Sep 2022 (2 years ago)
S morrow
Really good estate agent, helpful, friendly and supportive!
4th Sep 2022 (2 years ago)
J Durrant
I have used Copelands for the last 17 years to let 3 properties for me and have found them to be helpful and good at looking after their landlords properties. I now have sold 2 properties through them and the same excellent service in lettings was continued in sales. This is an independent business which gives you good old fashioned customer service
Seller
3rd Sep 2022 (2 years ago)
A Lamai
Efficient, helpful and friendly agency. I highly recommend.
1st Aug 2022 (2 years ago)
A White
Fantastic service from Jaquie, catherine an all of the team. Copelands estate agents, got me the best price for my property and it sold super quick!!!
12th Jun 2022 (3 years ago)
heyheyhey
we wanted to see one of the houses they advertised, they were about to give me a date and time to see it, but I said my name (foreign) and they quickly changed their minds and said they would call me to tell me the date and time. When I saw that they were not answering I sent an email from a different account and they replied that they were fully booked. They were never going to call me back.
5th May 2022 (3 years ago)
D Winnard
Was very helpful. Always answered my questions and queries to the best they could. They always gave me an update on the process for the sales. Would highly recommend Copeland and the team to a friend or family member.
Thank you again for getting the sale of my house over the line.
Kind regards Damian.
3 old vicarage
Seller
18th Mar 2022 (3 years ago)
A Stocks
I have used copelands twice, once as a seller and once as the buyer ..both times they were professional upfront and honest all throughout the process!
They valued our home at a extremely competitive price and went above and beyond in making sure we got the best price possible whilst making sure our sale ran smoothly ????
Catherine was always at the other end of the phone if I needed her and replied to emails very quickly and professionally I would definitely recommend copelands and wouldn't hesitate to use them in the future
Seller
7th Mar 2022 (3 years ago)
S Moss
A great team who have looked after the lettings side of my property for over 15 years, and have now just completed the sale for me. I'm really happy with the Copelands style and keeping me informed and handling any issues, whatever was happening, for all these years. I never once considered changing agents, and I have had some difficult challenges when dealing with others for other properties, believe me. Highly recommended for their honest approach and professionalism. Thank you again, team.
Seller
21st Feb 2022 (3 years ago)
T atkinson
Thanks to Copeland's for selling our property..we are now in our Dream home..can honestly say it was one of the worst 6 months of our lives.. nightmare buyer's who wanted everything for Nothing !!!! The Team at Copeland's had to put up with a lot of grief... very disheartening for us as well as them... thankfully everything ended Well and I would like to thank Catherine Ollerton personally for keeping us updated all the way through it.. You Deserve a Medal ???? x
Seller
4th Feb 2022 (3 years ago)
P Steinberg
We recently bought a property through Copelands estate agents, and I can honestly say this is one of the most genuine agents we have ever come across! The level of professionalism and responsiveness was second to none, and it was quite clear that the team at Copelands are committed to offering a fabulous service all round. Thank you Jacqui and Catherine for progressing the sale with barely a hitch.
Buyer
19th Jan 2022 (3 years ago)
S Wilson
Just want to start by saying a huge sincere thank you to everyone at Copelands. The experience from start to finish has been superb. The manner in which concerns and issues are dealt with is both efficient and highly professional. We will always recommend Copelands to friends. A really happy conclusion for us all. We are forever grateful for your efforts. Thanks.
11th Oct 2021 (3 years ago)
R Wheeler
We appointed Copeland to help sell our house after having such a great experience when purchasing the same property 6 years earlier. They were simply superb. Jacqui, Catherine and the team were unbelievably helpful, going above and beyond to help us sell our house within 7 days. They really care about their customers, offer an incredible customer service and are totally professional. I would not hesitate to recommend Copeland to anyone wanting help with the sale of their property.
Seller
9th Oct 2021 (3 years ago)
M McCoy
I sold my property from overseas. Jacquie and the team went above and beyond in helping me get the house ready and sourcing trades for me.. absolutely sensational and professional crew to work with.
Thanks again ????????
Seller
10th Sep 2021 (3 years ago)
P fox
Apathetic would be to overstate the complete disdain to helping customers. They have absolutely no interest in recommending properties or promoting there listings. I would normally avoid leaving a negative review but my experience has been so poor I hope this serves to protect people from this business.
7th Sep 2021 (3 years ago)
J Humeniuk
Disappointed from start to finish.
We moved into our rented property as at the viewing it looked great – new carpets, new doors, everything. A matter of days into our tenancy we realised we couldn’t close the doors as they weren’t attached to the hinges, the doors had been hacked to fit the frame instead of properly fitted and the windows weren’t sealed which meant drafts were coming into the property even with the windows closed.
The window issue we had is the main reason for this bad review. Copelands handled it completely wrong. When we first viewed the property we noticed the windows and front door needed work. Copelands then said they will talk to the landlord and said he will come to look at it. 2 years later and nothing had been done about it. Despite us politely asking again and again.
We reported that there was a draft in our bedroom even with curtains shut and we demonstrated this when we had an inspection. Copelands sent a contractor round and the contractor said the window needs replacing and that is the only way it will stop the draft. Copelands told the landlord who flat out refused to replace the windows so Copelands advised we wedge our curtains up to where the gap was in the window to stop the draft (in minus degree weather)! When we handed our notice in, miraculously new windows and a new door was fitted to attract a new tenant as quickly as possible. It is clear that none of our rent went on the maintenance of the property it was just to line everyone else’s pockets.
Copelands aren’t very pleasant to deal with. The inspections every 3 months are invasive and the letters are phrased quite aggressively. Basically if you aren’t available to be present at the inspection they will let themselves in – no mention of re-arranging if their date and time is inconvenient for you.
The lady who did one of the inspections spent most of her time speaking negatively about the previous tenant which I thought was unprofessional. Also (during -1 degree weather) she had a go at me for having an individual towel on the radiator (not sure how else I would dry it in such cold weather?) and also had a go for me having candles on the windowsill saying it would cause damage to the ceiling when they burn. I had to point out that the candles were decorational and hadn’t been burned and never would be as they were sentimental. I felt like I had to justify every tiny thing and very quickly and suddenly it didn’t feel like a home anymore and we just wanted out.
When we handed our notice in we expressed our disappointment that the landlord had gotten away with not fixing our windows and we felt like we should have compensation in rent as what exactly did our rent go towards when we lived there and had this issue? Copelands responded with a 'not much we can do' response which was disappointing. Copelands let the landlord get away with everything and we took all the damage. From these reviews it seems that they are great for selling with (as there’s more in it for them than renting) but if you rent then you don’t really stand a chance of a nice living arrangement and will come out worse off at the end. They take the landlords side without a doubt.
Would avoid if possible – have advised my family and friends of this too.
We have since bought a house through Movuno which was a completely different experience. Professional and friendly from the start.
Tenant
27th Jul 2021 (3 years ago)
S Hodgy
Our experience with Copelands Estate Agents, from start to finish has been superb, with a very positive conclusion. Compared to other estate agents we met, our initial meeting with Jacqui, she was extremely professional, demonstrated a keen knowledge of the housing market at both local and at a national level. Jacqui presented how they could market our property, the best strategy to employ via the all-important brochure description & internet photographs, with a very competitive fee structure. Jacqui has a genuine passion for photography, taking time to compose a particular room or a garden view, even waiting for the weather to improve, “I kid you not”, in short you were in safe hands. Result; house sold within 48 hours of the property going ‘live’.
All this action is backed up by a dedicated, very hard working support team, Catherine and Jess all working together with Jacqui, keeping all relevant parties informed on issues that may arise to keep the process as smooth as possible, especially in this current hot property market. Will definitely use again & highly recommend. Thank you Jacqui and the Copelands Team.
Seller
1st Jul 2021 (4 years ago)
R Hildred
Brilliant service, everyone was so helpful and so so friendly! Sold my flat after about 10 days of being on the market. Extremely well organised and always happy to help or give advice. Very good value. Great advert on Rightmove. Would definitely recommend.
Seller
28th Jun 2021 (4 years ago)
M Coates
Absolutely superb service from Jacqui and all the team at Copelands.
22nd Jun 2021 (4 years ago)
L Russell
Great company friendly straight forward talking, good customer service ????
29th Apr 2021 (4 years ago)
P Wrigley
Very helpful good service
4th Mar 2021 (4 years ago)
G Talbot
I rented with Copelands for 3 years. The staff are very friendly and helpful, sorting out any issues you may have as soon as possible.
Although inspections every 3 months seemed excessive at first I have to admit that it helped keep on top of the oven.
I would have no hesitation with renting through Copelands again. If it was not due to me requiring a larger property I would still be renting through them.
Tenant
22nd Feb 2021 (4 years ago)
P Wrigley
Jacqui and the girls are very professional, kept me up to date without having to chase. Sold my house in just 1 week , they certainly go the extra mile. Would definitely recommend ?????
Seller
10th Feb 2021 (4 years ago)
Anonymous Homeseller
Jacqui and the girls were brilliant sold my house in 1 week, received regular progress reports without having to chase, would definitely recommend as they are willing to go the extra mile
Seller
9th Feb 2021 (4 years ago)
Anonymous Home Buyer
Excellent service, Jacqui and the girls were extremely helpful, keeping us up to date with regular updates. Our house sold in a week and got a brilliant price for it. They definitely went the extra mile. Would definitely recommend.
Buyer
4th Feb 2021 (4 years ago)
J jcjzhkzf
During a very difficult time in my family life. Jacqui and her team were super supportive. The feedback during our parents house sale was amazing and they helped massively in getting all parties together, for a smooth sale. Great value for money and extremely professional.
Seller
3rd Feb 2021 (4 years ago)
C Sarens
I've rented properties through many different letting agencies before, but honestly, Copelands are the best I've ever used.
Throughout my tenancy with them, they've always been friendly and welcoming and helped me with whatever query I had.
Furthermore, they've never tried to rip me off as some agencies do.
Cannot recommend enough. 6 Star rating if I could.
Tenant
1st Feb 2021 (4 years ago)
R leyland
Great people to deal with , was on their books for over 12 months ( not their fault ) .
Sale completed ,service levels of Catherine and Jaquie quite brilliant.
Would advise using them if you need to sell or let your property.
Seller
17th Jan 2021 (4 years ago)
Anonymous Homeseller
I was extremely pleased with Copelands service very quick sale which was a bonus They did all viewing for me and fed back each time. Lovely friendky staff in the office, couldnt have done more. Thank you Jacqui and team you were brill. Highly reccomended!
Seller
8th Jan 2021 (4 years ago)
M Taylor
Been renting our property for 10 years with Copelands.Just recently decided to sell, they sold our property with within a few weeks. The service has been second to none from start to finish with really nice friendly and very helpful people. If anyone is thinking of renting or selling you should speak with Copelands first. Highly recommended.
Mark and Rachel Taylor.
Seller
7th Jan 2021 (4 years ago)
R Hatton
Brilliant service, cannot praise Jacqui and Catherine enough. Professional, friendly service, nothing was too much trouble.
I was update frequently, by both phone and email.
Have and will continue to recommend their services. I have bought and sold properties with Copelands and cannot fault the service they provide.
Seller
7th Jan 2021 (4 years ago)
F Solutions
Excellent service from enquiry to Completion
7th Jan 2021 (4 years ago)
P Bridge
Professional, Friendly knowledgeable team, 5* service from the first contact through to our sale completing. Viewings professionally undertaken, feedback always delivered in a timely manner, excellent local knowledge. Highly recommended
Seller
6th Jan 2021 (4 years ago)
A carson
Fantastic service, from the photos to the promises, always kept updated every step of the way, tried another Estate Agent before Copelands and they are no match to what Jacqui and her team provided. Exceptional customer service, completely professional in all aspects, and nothing was ever too much trouble. Jacqui and her team took away all the stresses relating to House selling, Thank you for all that you did for me, I have recommended you so many times since.
Seller
15th Dec 2020 (4 years ago)
Anonymous Homeseller
I would recommend Copelands in Westhoughton when selling your property. All staff were very friendly and extremely helpful, nothing was too much trouble, excellent service all round.
Seller
15th Dec 2020 (4 years ago)
A Parkinson
Really happy with our dealing with the lettings team at Copelands. Always friendly and professional and quick to try and resolve any issues that arose.
Landlord
19th Nov 2020 (4 years ago)
J ROWLES
A review from happy vendors below:-
Good morning Jacqui,
Just a quick email to say a massive thank you for your help with selling our flat. We still can’t actually believe how quick it sold after putting it on the market!
From the very beginning you explained everything to us and kept us updated throughout the process.
Thanks again - we really appreciate everything you have done!
Kind regards
Katy and James
Seller
27th Oct 2020 (4 years ago)
R 2:6
I cannot thank you enough. I am aware that I have been a nightmare client, however you were very understanding of my situation, helpful and indeed professional throughout. Jaqui and Catherine; you are a pair of angels. I have mithered the life out of you, so I should apologise. Lol. Suffice to say I THANK YOU. I wish you both the very best and continued success. You may be pained to hear, that should I need an estate agent again, I shall call on you. So, keep some paracetemol handy just in case. Lol. God bless you both.
23rd Oct 2020 (4 years ago)
G Yau
Service at Copelands Estate Agents was excellent. The staff were very informative with my home searching including Catherine Ollerton. Very pleased with her service at Copelands Estate Agents.
When Bolton Lockdown, I want to review house to buy,and I been to fews property agents only saying put your information on customer reviews link then someone will call you straight away, but nobody call me .My feeling upset and disappointed until I found a property on rightmove put my contact number after 5 minutes have a welcome greeting voice coming to my ears, make me feeling great.Then she was so fast to organised to me reviews a property in afternoon, I can't believe it.That was fast and great service. She is my lucky star.After reviews house ,she was contact me to get feedback of house reviews .Also her job very professional and gave me a lot of choices. Didn't push or rush me at all.
After a week I was busy and covid19 cases increase so I didn't reviews house,she still kindness and reminding got a properly ready review. But I said will call her later and will send her email let her know when I am available.
I met her once at property outside ,she was friendly and welcoming even wearing her face mask ,and social distance following Government guidelines. I feeling safe to reviews property. I will keep it touch with Catherine. Thank you very much again xxx
10th Oct 2020 (4 years ago)
K Evason
Great service love my new house
Buyer
10th Sep 2020 (4 years ago)
I Crompton
Copelands let and managed my property for 10 years whilst I work overseas. They are very professional and I would like to thank Lisa, Jessica, Loraine, Catherine, and Jacqui for all their hardwork. I recently decided to sell this property and they again managed the sale brilliantly for me. I highly recommend them!
Landlord
9th Sep 2020 (4 years ago)
K Finney
Lots on offer
17th Aug 2020 (4 years ago)
D Meadows
All I can say is absolutely outstanding service can’t do enough for you, always keep in touch with updates through your sale, I actually used Copelands about 18 months ago to sell my house and said I will always use them again after all the support they give me and now there helping me again with the sale of my parents house and from putting the property on the market to selling and exchanging contracts it only took about 8 weeks, they really did take all the stress out of it for my parents especially considering they haven’t moved for 50 years and they told me things (More than once) was a little different then.
Just wanted to say a massive thanks to Jacqui and the team for an outstanding and friendly service.
Seller
13th Aug 2020 (4 years ago)
H Boardman
On selling our property, from first contact to completion Coplands offered help and assistance, plus sound advice. Sorting out the sales and viewings. We were always kept in the loop, genuinely friendly service, delivered efficiently and at a very fair competitive price.
Seller
24th Jul 2020 (4 years ago)
R Purcell
Rented with Copelands for just over 2 years, they was very helpful and fast if there ever was a issue. Was very please with over all experience and dealing with Copelands.
Tenant
2nd Jul 2020 (5 years ago)
J Bullock
Could not fault Copelands and the service they provide from start to finish. As a first time buyer i was very nervous and confused about everything but Jacqui was at the end of the phone any time of the day to provide me with updates and any answers to questions I had. Copelands made the buying of my new home a very easy process and I will be certianly be using this estate agent in the future.
Thankyou again
Buyer
9th Jun 2020 (5 years ago)
F Machado
I highly recommend using Copelands estate agents. I had a great experience in rent a property with them and Lisa did a great job making the process quick and easy.
Tenant
4th Jun 2020 (5 years ago)
C Taylor
The staff at Copelands were professional and friendly. They helped us negotiate the sale from a distance and it all went through very smoothly with a minimum amount of stress. Great service.
Seller
30th May 2020 (5 years ago)
K watson
After struggling to sell with another agent we got Jacqui and her team in,with the fantastic photos we sold in 2 weeks.They are with you every step of the way,nothing is too much trouble and i would highly recommend.
Seller
29th May 2020 (5 years ago)
M Price
I personally won't use anyone else. I have used them for letting and selling and buying over the last 20 years and found them to be extremely professional, trustworthy and always keep you up to date with relevant information. Cannot praise them enough..
29th May 2020 (5 years ago)
L Jackson
For such a small company, you'd think they'd focus more on their customer service.
My girlfriend was going to rent a studio apartment, she was told different dates on numerous occasions. She made it very clear that by the Friday she would be homeless if she didn't have the flat by then. Throughout the process the staff she spoke to were ignorrant and spoke to her like something off the bottom of their shoe. She was told she would by in early this week and if not definitely by Friday. Initially told that everything was done and the cleaning was also done so just the deposit needed paying, only to be told 2 days later that the cleaning needs doing. Another 2 days went by with no contact so she chased again and they said a tap needs doing and then the cleaning needed redoing so it wouldn't be Friday. Their attitude on the phone was appauling. In the end she asked for the deposit back because it seemed that that's all they wanted, the money. When she asked for it back she was then told "I don't know what your issue is you're getting your money back aren't you". Their customer service is horrendous and I was going to set up a mortgage, the only good thing that has come out of this is that I know who I won't be using to buy a house.
Tenant
12th Mar 2020 (5 years ago)
D Knowles
Copelands sold my home. Extremely helpful and always there to advise. Process was new to me and they guided me all the way through. So thank you
Seller
24th Jan 2020 (5 years ago)
E Waugh
First time buyer and experienced multiple delays due to the sellers inconsistencies. Copelands were brilliant but personally Catherine was amazing and so helpful in chasing down each and every person involved in the sale over the three month period and offering support and suggestions at every turn. She made what is a legal process very human and personal and was available even providing updates on weekends. Really can't sing her praises enough. Thankyou so much!
Buyer
5th Dec 2019 (5 years ago)
M Eyres
Copelands seem to view the security deposit for a letting as an additional source of revenue to be milked for all it's worth.
Very poor experience , lots of very dubious charges added at the end of the tenancy , in line with alot of the other negative reviews.
The staff are generally surly, arrogant and clearly very well versed in extracting charges which just happen to add up to the deposit or thereabouts.
This was my son's tenancy and only when I got involved did they back down to some extent so they seem to think that younger people can be bullied into accepting these inflated charges without too much resistance.
In summary I would say the best advice when leaving a tenancy with Copelands is to do absolutely nothing, no clean, no rubbish removal etc because they are very creative and will try and keep the whole deposit anyway.
Ask for written quotes for EVERYTHING then you always have the option of pursuing a case for fraud by false representation if that is appropriate.
Avoid at all costs.
Tenant
21st Oct 2019 (5 years ago)
M Hodgson
I recently purchased a home in Westhoughton which was marketed by Copelands. From my first call to them to make a viewing, to receiving the keys on completion, they were a pleasure to deal with both over the phone and in person when viewing.
I was kept up to date throughout the process - often with more speed than my solicitors - and any queries were answered quickly.
Buyer
27th Aug 2019 (5 years ago)
C Conway
We had rented a property from Copelands for the last 7 years. This morning I handed in my keys as we have moved to our own property. It was a very emotional moment as we have made so many memories in that house. Both my sons first home being one of them. There's been ups and downs while being at the property that's life, but I really can't fault anything about the service we received it was always quick and the contractors that they use were great and always clean and tidy. They always kept us informed I never felt out of the loop. The staff were always understanding. One particular problem we had the staff team and the landlord did everything they possibly could to sort it. I hope whoever moves into our old home is as happy as we were in there. Thank you so much to all the team at Copelands and our landlord. I will miss you all, you have become more like friends to me now. I will still pop in for a chat when I'm passing. Thank you all.
Tenant
1st Jul 2019 (6 years ago)
H Berry
Did agree to remove this review, only for them to ignore me as soon as it was. - AVOID.
not the sort of person to write a review/ complain but I work for a letting agents myself so these issues hit quite close to home and made me realise why Letting Agents get such a bad name for themselves.
We rented a property for around a year with copelands. There are inspections every 3 months without fail. During this period of time, we re-arranged one inspection due to family circumstances. We got a voicemail saying we've cancelled an inspection but haven't said why. Not only was i well within my right to re-arrange an inspection, i found it extraordinary that they needed my reasons why - treated almost like a child giving an excuse. Every 3 months is too much and disrupted the enjoyment of our home. We looked after the landlords home. One of the inspection points was 'oven cleaner left in the oven' Oven cleaner that needs to be left in for 24 hours I might add. So if anyone thinks 3 months isn't too frequent, fair enough. But it is when you receive comments as small as this after inspections making you dread them coming in another 3 months time.
We couldn't wait to leave. They are very picky with how they think tenants should look after their property, but not very picky with the sort of work their contractors carry out.
The workmen fitted a gate poorly, so we had to repair this ourselves.
We reported the tree, especially to the front of the property, to be dangerous. The roots were growing all the way down to the property. It broke our lawnmower and they were completely overgrown to the point no sunlight came to the property. Too high to meet regulations. We were told on a couple of occasions, this would be investigated and never did. This tree broke our lawnmower, so we were paying an independent gardener. They wanted to deduct £85 off our deposit for the garden to be mowed (our gardener charged £20)
We had an infestation of lady birds (100's every time we tried to open a window) but were worried to report it due to comments/reviews we had seen previously on here which was someone saying they received not a very nice response from an infestation.
There were repairs outstanding from move in. But again, we don't like to complain. So we left it as we wanted to be amicable with our letting agents. We don't like moaning and their contractors were so unreliable that I couldn't even be bothered with trying to arrange for anyone to come out. Wish I hadn't been so forgiving as it seems any money they can find a way of deducting, they will try their best and aren't so forgiving for reasonable wear and tear.
Workmen turned up at our property with no granted permission and when I called I was told they were carrying out work the re rear of the property which included scaffolding being up.
Loraine advised us that they were 'picky' after our first inspection. We just didn't know just how picky.
We were expecting the odd thing to be deducted, as due to personal circumstances we had to move out in a real rush. We expected maybe a small fee for the garden, we agreed that there were a couple of small items that we left/missed. We would be reasonable and agree to the deduction.
I work in a Letting Agent and can confirm that maximum deduction that would have been made from our agent in this situation would have been around £80. (and we don't charge a check out fee - as it's their job to do a check out reports for the landlord and a must, so don't see why a tenant should pay for this)
They also advised things were left in the back garden (which were present when I moved in) - but I am being charged for the removal of these. Most important factor in all this is that our neighbour was lovely, and we saw him moving out, when asked why his response was 'I've had enough of Copeland's'
Tenant
26th Jun 2019 (6 years ago)
D Dally
The team at Copelands have managed my house for rental for several years. I live abroad and return to England infrequently. The attention to detail with inspection visits, necessary maintenance and a recent refit is very impressive. Lisa and her colleagues are always quick to answer any questions I may have and keep me updated on the situation.
At present I am looking for new tenants and am very happy with the way the property has been marketed. I particularly liked the photos and google links which show the location and neighbourhood. I have no hesitation in recommending Copelands to other landlords looking for an excellent management company.
Landlord
6th Jun 2019 (6 years ago)
L hardman
Great Company.
I approached this Estate Agency for advice on my rental properties. I had the pleasure of speaking to Lisa from the Letting Service team, despite the fact that they were not managing my properties Lisa was more than willing to give me clear, jargon free, up to date advice on the regulations and legislation. Lisa also kindly shared with me the many common pit falls for Landlords !!
My experience led me to recommending Copelands to a number of friends who now use Copelands Letting Service and as a result of their feedback and my experience with the team I have now made the decision to use the letting service.
Great service - well done Copelands - keep up the good work !!
Lynda (Bolton)
Landlord
6th Jun 2019 (6 years ago)
R Walsh
Thank you to all Copelands staff for the tremendous service they provided in selling our house, extremely professional and very friendly. Special mentions to Jacqui and Catherine who went above and beyond in helping ensure the sale went through smoothly with the flawless service they provided. The property was successfully sold within 3 weeks of being listed on the market which made for an easy and quick sale. We would highly recommend them when it comes to selling your property, if you're thinking of selling a property, get in touch with the guys, you won't be disappointed.
Thanks again.
Rick & Michelle
Seller
17th May 2019 (6 years ago)
M F
We used Copelands to sell our house after using a different estate agent initially. The advice Jacqui gave about the house and the whole team's assistance during the whole process was great. They were a pleasure to deal with and although we liked our original agents, Copelands suited us better and we wish we had used them from the start.
Seller
10th May 2019 (6 years ago)
D earnshaw
Great service with my purchase. My contact was Catherine who was excellent keeping me informed throughout the process.
Buyer
16th Feb 2019 (6 years ago)
Anonymous Homeseller
Copelands did a magnificent job selling our property. Jacqui & all the girls were very friendly, helpful & professional. They kept me informed at each stage of advertising, viewings & the sale. I will most definitely recommend Copelands to sell your property. Fabulous service from the whole team. Thankyou so much.
Seller
14th Jan 2019 (6 years ago)
S Naylor
Copelands recently sold a property for me and I cannot praise them enough for the first class service that they provided, from the helpful advice they gave at the valuation and throughout the process, until completion of the sale, they were fantastic and it is a refreshing change these days to be able to say that about a company, so thank you very much Copelands.
Seller
12th Nov 2018 (6 years ago)
E Sore
I would defiantly recommend copelands to any of my friends what a pleasant and helpful company to deal with in the sale of our house . Jacqui was on the ball from start to finish with the communication and it was a breeze thanks again to all of you x Karl & Nat townsfield rd
Seller
11th Nov 2018 (6 years ago)
A Brierley
I have used Copelands for both the rental of my property and then the sale of it in Westhoughton. Cannot recommend this company enough, Catherine and the girls professional and helpful throughout, great service, thank you
Seller
5th Nov 2018 (6 years ago)
D Unsworth
We would just like to say a big thank you to Jacqui and her team at Copelands for the sale of our property. A special thanks to Catherine for her professionalism at all times, chasing up solicitors when needed and keeping us informed of progress at all times. An excellent service was provided at all times and would highly recommend !
Seller
18th Oct 2018 (6 years ago)
B Oakley
This is the second time using Copelands Estate Agents and again they have provided a flawless service from start to finish. The team are super helpful, extremely professional and very friendly. The level of dedication and service we received was above and beyond. They made our house sale easy and I would definitely recommend them to all.
Thanks for all your care and time guys.
Stephanie Oakley.
Seller
12th Oct 2018 (6 years ago)
L cooney
Really helpful over the phone, happy with the service
20th Aug 2018 (6 years ago)
A Galbraith
Top class service over the last 5 years as a landlord. Copelands staff and management always go above and beyond and most importantly, I feel I can trust them to look after my interests. I have also been impressed by how they manage the balance between looking after the interests of the tenant and that of the landlord. Professional, fair and sympathetic.
Landlord
19th Aug 2018 (6 years ago)
A Ferguson
Very unprofessional disgusting how they have treated my daughter
17th Aug 2018 (6 years ago)
D Beardwell
Superb local residential Estate Agents in Westhoughton - Sold our house really quickly and smoothly with great communications throughout - would highly recommend.
Seller
16th Aug 2018 (6 years ago)
A Suter
Communication was easy and fast. I was a buyer and the initial call on a Saturday morning after I drove past the house, they answered and managed to get me a viewing within half hour. I would happily use when I move house again.
Buyer
4th Jul 2018 (7 years ago)
C Lynch
Well how refreshing to deal with Copelands an Estate agent who definitely goes the extra mile to make our sale happen. Catherine was on the phone virtually daily chasing the buyer , the buyers solicitors, our solicitors , even the buyers mortgage advisors! Chivvying everyone along. I was kept informed at all times of where the sale was At! Never list confidence that the sale was going flat! Well done Catherine I think the boss should give you a pay rise definitely.
5 star agents.
Seller
1st Jul 2018 (7 years ago)
M Delamere
I have dealt with Copelands for over 10 years now. I guess it's time to write a review of their services.
Initially, i rented a property from Copelands. It was my first time renting and so was unaware of any procedures that needed to be in place during the tenancy. After reading some of the reviews here i can only assume other people are the same. I never had any issues with the 3 month visits and Copelands staff NEVER entered my property without my permission to do so (i work full time too... lots of us do but don't see an issue with allowing access). My deposit was returned in full as i kept the property i rented to the standard it was let. This is exactly what the deposit is for - if you don't look after the property your letting then you will lose some/all of the deposit (it's in the contract). Bear in mind that the 3 month checks aren't only to make sure your not abusing the property, they are a vital opportunity for the agents to check if any repairs are required by the landlord.
After renting for a number of years i bought my own property and moved out on the agreed date.
I have since bought another property which i looked to rent out. Guess who was my first point of call. Copelands manage everything to do with that property for me. Having no worries is a very nice place to be for a first time landlord. I looked into the service of the tennant find only but decided full management was the way to go.
I'd recommend Copelands for either their Landlord or Tennant services due to my experience of both. (Their Home buying i can't comment on but the reviews on that side seem to be largely positive)
Other posters wish there was a zero star option. In my opinion, it's a shame there isn't a ten star option.
So all round 5 stars without hesitation.
Landlord
25th Jun 2018 (7 years ago)
M miskell
I would highly recommend this estate agent to anyone who is looking to rent property in Bolton! The services of Copelands were recommended by a friend who also rented property through them. I've leaved for a while in a beautifully maintained bungalow, and nothing ever was a trouble when I called the agency for assistance and advise regarding maintenance and professional help. Very happy with the service, many thanks to all the staff and management!
Tenant
20th May 2018 (7 years ago)
D Turner
Always the best customer service seen both as a landlord and a tenant.
19th May 2018 (7 years ago)
A things
Copelands have just taken over from my previous estates agents to let my property. I can’t rate them highly enough. Took time to look round the property closely and point out to me all the little bits and pieces that I didn’t even think about that needed tweaking to keep my property not only looking good, but in good condition.
It was advertised on a Thursday and let by Saturday.
Always professional and quick to help with any queries. I have chosen full management and it’s great, I don’t have to even think about the house, Copelands take care of everything, all the certificates and any questions from the tenants.
Many thanks to Lisa and the rest of the team.
Landlord
19th May 2018 (7 years ago)
C Clynes
Currently having a nightmare with this letting agent.
After reading the reviews it seems they may be a good agent to sell/rent your own property through but not so good for actual tenants.
My tenancy started in November 2017 and I reported problems within the first 3 weeks of moving in.
Major damp issues, obvious leaks etc ... they came to the property in December and had the audacity to blame me for the problems because I had a towel on a radiator.....
It’s now into May and it’s only the roof that been repaired!
I reported some kind of insect infestation in the bathroom (woodlice I think) Lorraine’s response today was ‘well they’re not hard for you to sweep up’ with her rude condescending attitude... after everything I lost it and spoke to her with the same level of respect.
The staff that attend (especially Lorraine) are so so rude. They have no respect or professionalism with they’re tenants.
Jessica seems the only reasonable and responsive person there so far.
I cannot wait to move out now!! I will be taking this matter further if they hint about deductions from my deposit once more.
Mark.
Tenant
17th May 2018 (7 years ago)
Z Jones
My fiancé and myself were keen to move as soon as possible once the offer had been accepted due to having a baby on the way; Copelands made sure this process was completely as quickly as it possibly could have been. They were very involved with the solicitors and very good at chasing things and keeping us in the loop! Thank you:)
Buyer
1st May 2018 (7 years ago)
A Holden
The property i've just rented out was only on Rightmove for a day, spoke to Jess and she was great throughout the process keeping me regularly updated and answering any questions i had! She's really efficient and is one of the more helpful letting agents i've dealt with :)
Landlord
26th Apr 2018 (7 years ago)
Stacey
I called and spoke to a lady called Jess regarding booking a viewing for a rental property and when asked if I had adverse credit history, I explained I had 1 satisfied ccj on my report. She quickly explained that if I didn’t have proof it was satisfied (a credit report stating ‘satisfied’ is not enough) then I wouldn’t pass referencing, therefore couldn’t book a viewing and quickly ended the call.
As a manager of a well known lettings and property management company, I found this astounding. I wasn’t even given the opportunity to explain that my ccj was for £160, that my earnings exceed 60 times the rental amount, that I could pay rent in advance, that I had a guarantor, that I had a partner with a perfect credit history, or that I had a reference from my current landlord stating that in 7 years I have never once been late with, or missed a rental payment.
It was as though I was a lepar and she couldn’t wait to get me off the phone quick enough. Poor service.
Tenant
9th Feb 2018 (7 years ago)
S Smith
Excellent Estate Agents
2nd Feb 2018 (7 years ago)
J Greenhalgh
My property has been let for over 6 years and living a distance from the rental I needed to be assured of a full efficient service. I am extremely pleased with Copelands.
If any maintenance job needs doing they have a range of builders, plumbers, electricians who quickly puts things right at a reasonable price. An important aspect of letting is the legal side of the arrangement. Again I am pleased that this aspect is in the capable hands of the staff at Copelands.
The staff at Copelands are simply wonderful, they are truly a friendly bunch of people who sincerely want to help - whatever the concern is.
Landlord
20th Dec 2017 (7 years ago)
C cranswick
Not a good experience at all, start to finish everything felt awkward and we were made to feel like there was something they didn't like about us and as if they didn't want us to make an application, communication wasn't great either with us so we took our business elsewhere
15th Sep 2017 (7 years ago)
I Maron
Excellent landlord and never any problem too small. Recommended ????????
Landlord
11th Jul 2017 (8 years ago)
Horwich
Recommended Copelands to two friends who both sold their properties really quickly with no hassle.
Jacqui and her team went beyond their call of duty to make sure everything went smoothly with the sale.
A family run business with a passion for great customer service.
31st Mar 2017 (8 years ago)
P Gavin
Copelands have been amazing throughout both my sale and purchase. They made the whole process feel much less stressful than it could have been. They kept in regular contact and chased things up for me. No question was to much hassle and they went above and beyond what I would ever expect from an agent. I highly recommend them to anyone and the friendly professional service they provided was 1st class.
Seller
29th Dec 2016 (8 years ago)
R Strings
Very reasonable fees for renters and no problems checking out and we received our deposit back within 7 days of returning our keys.
Tenant
7th Dec 2016 (8 years ago)
D Moran
I had a fantastic experience with Copelands and the property went through without any problems. Staff are fabulous and very helpful, well recommended ????
8th Nov 2016 (8 years ago)
P Fawcett
As the buyer of a property being sold via Copelands i found them easy to deal with and very professional. Cant recommend them enough.
Buyer
3rd Oct 2016 (8 years ago)
F Sharrock
Thank you to everyone at Copelands for helping to sell the family home after the death of our mother. The thoughtful and professional service we received from all your staff was very much appreciated. No task was too difficult, from arranging a gardener to ensure the lawns and flower beds were tidy, to collecting and forwarding post, and all this on top of arranging viewings of, and showing /guiding people around, the house itself. Anna was a very attentive and pro-active member of the team and her positive comments and clear advice helped to take a lot of the stress out of the sale itself.
We cannot speak highly enough of our experience and would recommend this estate agent to anyone wishing to sell their property.
Seller
19th Aug 2016 (8 years ago)
C Hesketh
Not the best experience in terms of renting, Inspections every 3 months which I suppose is piece of mind for landlords but makes tenants feel like it's not their home and kind of a privacy invasion and some of the staff seem pleasant however some seem to have chips on their shoulders and when it comes to moving out expect nothing less than a regimental sergeant majors inspection and a lot of expense before they liaise with dps for deposit return, carpets have to be steamed as do the oven and what you would consider acceptable wear and tear they don't and also I don't know if this was a one off case but they entered the property without permission towards the end of our tenancy to fit a window handle which we had purchased one also and intended to fit ourselves before handover they also fitted a c01 sensor in the bathroom before we actually ended tenancy. We also had trouble with the landlord who said he would allow an extra dog we already had one dog and had paid the required deposit but for the extra dog he later changed his mind about allowing the dog after previously agreeing to a Copelands staff member and after some negotiations he asked for larger deposit after we already moved the dog in and bonded with it I believe this was dealt with in house but it showed a bit of incompetence and lack of communication from the team that ultimately cost us, this in turn lead us to lose faith and seek elsewhere to live after 2 years occupancy. I like to note we paid rent always and paid for all deemed damages. Like stated ok but not the best experience of renting.
Tenant
19th Aug 2016 (8 years ago)
T Mcmanus
Our sincere thanks to Anna and Jacqui for helping us through the difficult job of selling our parents home in Daisy Hill. From the initial conversation to completion day, we had complete confidence in your professional and positive approach. Thanks for making the whole selling process as painless as it was. We would definitely recommend you to others looking to market their property in the area.
Seller
24th May 2016 (9 years ago)
K mccarthy
I have rented my house our through Lisa at Copelands for over 10 years. Everyone in the team is professional, helpful and really understand the market that they operate in. Through that time I have had a number of experiences with tenants that they have guided me through and helped me manage. They are fair and work with you to solve issues, assisting the tenants where they need it too; when you are renting a property out you can never predict all the eventualities, we once had a situation where the oven door shattered which effected the tenants and myself which they handled expertly. Lisa is always available, goes out of her way to make my life easy and I would not rent a house through anyone other than them. I have now decided to sell my home and they are managing the sale for me - and making it a stress free process once again! Thank you for all of your support over the years.
Seller
25th Apr 2016 (9 years ago)
C Moores
I have rated it 1 star but wouldn't rate it at all if I could!
would just like to say how horrible, unorganised and disrespect Copeland's estate agents are!
Me, my partner and my baby rented a property for 6 months, we couldn't wait for the 6 months to be over! While we were renting they Came to do an inspection every 3 months, on the letter they had sent us said that they know you work and would let themselves into our home which is completely illegal! I sent Copeland's an email with the information off citizens advice website saying it is illegal to enter properties without the tenants concent. After they had received the email I had sent to them, they still said 'we just can' let themselves into our home!
When we moved out of the property they said the oven wasn't clean which it was disgusting when we moved in apparently it was professionally cleaned, the grill tray in the oven was really dirty when we moved in they told us it needed to be cleaner, which I had never used!! it was old anyway.
Copeland's have a girl who works there called Jessica Rich, she was the one that always contacted me when we were renting, the way she spoke to me was disgusting and very rude!
I WOULD NEVER RECOMMEND COPELAND'S TO ANYONE!
I COULD WRITE LOADS MORE BUT I DON'T WANT TO WASTE ANYMORE TIME!
Tenant
10th Apr 2016 (9 years ago)
D Slater
As landlords of 8 properties, we have been using Copelands’ letting service for over 7 years now. The professional team and their advice have helped us reap and maintain favourable yields for each property. Lisa and her team have proved to be a valuable asset to us, advising us on all aspects of tenant and property issues. We look forward to the next seven years (and more!) of a great relationship!
More recently, we have used the estate agent service for selling properties that we have developed and purchase of a property for letting. Jacqui has provided us with professional support throughout these processes, with her negotiating skills and experience proving to be invaluable to us.
Landlord
5th Apr 2016 (9 years ago)
A Castle
As landlords we have used Copelands many times to find tenants for us, and each time they have done great job. I would recommend Copelands to other landlords without hesitation.
Landlord
9th Mar 2016 (9 years ago)
T Lockley
I have used Copelands on a number of occasions to find a tenant. This company is very professional and has always provided a very high standard of service. All the staff are very helpful and extremely polite. I would not hesitate in recommending Copelands in the future.
Landlord
9th Mar 2016 (9 years ago)
A Rouse
Fantastic service! We was so scared of buying our first property but Jackie & her team helped us every step of the way.
Buyer
15th Feb 2016 (9 years ago)
S Dhar
excellent estate agents, helped me and kept in constant contact throughout the buying process
100% would recommend to anyone looking to buy/sell or rent in the local area
a pleasure to deal with
Buyer
21st Sep 2015 (9 years ago)
C Houghton
The worst company i have ever dealt with!!! We rented a house for 2 and half years from this company and had to paint the house from head to toe due to the scuff marks and filling wholes where previous pictures had been nailed to the wall which might i add were filled with orange paint on cream walls. To add this into the picture every window area was full off green mould (despite cleaners who apparently cleaned it) and left an awful stench in the house. We had to replace the letter box as there was none on it and the fire place as it had been stood on and chipped. Not only that we also had to pay a garden to come and cut the over grown grass (knee length) and get rid off moss and rotten leaves that had piled up in the garden. The fences were damaged and broken and general maintenance of the house (Despite having the cleaning company which they use and check the house with come back TWICE) was a disgrace. However we just wanted to move in and get settled!. Through out the lease this company checked our home as standard procedure but on time and dates in which wasnt agreed. Not helpful when you work ful time and cant get anyone to meet them however the house/gardens was signed off to be clean and tidy and up to there standards every trip they had made. When my partner and I decided to leave to buy our own house we informed the company of this and gave them an estimated date of leave. In the process the company did agree to let us leave 19 days early however we were charged advertising fee of £60 along with check out fees (which they don't tell you about until leaving) in which they send you a letter through the post to tell you of this. Not only are they wishing to charge us these ridiculous fees but also after re painting the house AGAIN for the next tenants they have now agreed to move the tenant in on Monday which was never discussed between ourselves and also finding minor faults like weeds in between tiles of the garden and charging us for this and grass in which isn't long in the slightest. Can i add the grass had been cut just a week before so you can imagine the length it had grown in a week- Not much!!! With regards to a friendly and helpful service after signing the documents to the house the staff attitudes soon changed. I have never dealt with so many rude, UN helpful staff in my years. Lisa in particular! What an absolute disgraceful company i have had to deal with. I have never felt so stressed in my entire life which i do not appreciate as i am 7 months pregnant and they continue to hassle us. As a professional company would ring on a number and leave a message this company decide to call us none stop on private numbers leaving no message to call them back- Sums them up i suppose! For anyone looking to rent PLEASE AVOID THIS COMPANY AT ALL COST as they rent their houses cheap however you will soon get stung at the end of it. Unlucky for us we were well aware of there antics as we were told by both our neighbours at the time but unfortunately it was too late. There is plenty more to this story however i am that worked up at their lack of co operation and the fact they are robbing us of our own money after leaving the house in a far better condition than we found it!!!!!!!!!! AVOID AVOID AVOID!!!!
Tenant
24th Apr 2015 (10 years ago)
J Jolliffe
BEWARE THIS IS A SCAM COMPANY, They will keep your bond no matter what you do and will not let you out of the contact regardless of your circumstances. They are also in and out of your house when you are not there every few weeks sometimes not giving you notice. They even ask you to pay for advertising for another tenant when you are leaving. It would not let me give no stars which it deserves. BAD COMPANY DO NOT RENT OFF THESE PEOPLE.
Tenant
23rd Feb 2015 (10 years ago)
O Parkinson
Just Spoke to Catherine on the phone and she was delightful I recommend this estate agents excellent service and a friendly manner
5th Feb 2015 (10 years ago)
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