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  2. Flat and Homes Management
Flat and Homes Management Logo

Flat and Homes Management

Closes at 5:30pm
276A North Road, Gabalfa, Cardiff, CF14 3BL
Flat and Homes Management hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Flat and Homes Management does have 46 reviews, with an average score of 4.2/5 If you're looking to sell in Cardiff, you may want to choose an agent with more experience. Covering this area are other estate agents, such as The Letting Station - Cardiff and The Sales Station - Cardiff. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:30am - 5:30pm
  • Tuesday 9:30am - 5:30pm
  • Wednesday 9:30am - 5:30pm
  • Thursday 9:30am - 5:30pm
  • Friday 9:30am - 5:30pm
  • Saturday Closed
  • Sunday Closed
View all details

Flat and Homes Management Reviews (46)

Have you used this agent?
  1. 80% 5/5 Stars
  2. 0% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 20% 1/5 Stars

D Graham

5/5 Stars
An excellent property management company. I have let them manage my flats and houses for many years. Never any real issues, any minor problems dealt with straight away. Great at communicating and very fair to both landlord and tenants. All staff are very professional, Sam and Gareth went the extra mile recently over a property sale. Cannot fault the firm.... Read more
29th Mar 2024 (8 weeks ago)


5/5 Stars
Outstanding service from Jack and the team! Very efficient and quick response! A few issues with the property but was sorted quickly and efficiently. Keep up the great work guys... Read more
5th Feb 2024 (16 weeks ago)

P alexi

1/5 Stars
81 Ty - Mawr Road - AWFUL In line with other reviews - sadly Flat Homes lie openly in writing and in person with little care for their tenants well-being. This review relates to dilapidated property 81 Ty - Mawr Road - which flat homes are attempting to sell for £270,000 and failing miserably. Features rising damp, penetrative damp, and a leaking roof. They are now ripping of prospective buyers of this property. They aren't being honest. Environmental Health and a Chartered surveyor can see all the issues that Flat Homes claim are fine. The EPC Carried out by Gareth Rees Failed an Audit by Assessors Stroma after a complaint. Gareth Rees was forced to Re - Submit a worse yet more accurate correct version. A Surveyor has found in the Tennant's favour regarding various areas of disrepair , including penetrative and rising damp which Flat Homes diagnosed as 'condensation'. Fight your ground in court like we did and get justice. It's the only reason we got our deposit back. Buyers beware, please contact me for the full surveyors Report and environmental health report which show the poor condition of the property. The Claim is in place and will continue to fight against Flat Homes untill the truth is clearly known by all. Plenty of Audio, video and photographic evidence is available. Videos of the property are on you tube. I will post the surveyors Report as well for all to see. Audit failures and liars.... Read more
15th Dec 2023 (23 weeks ago)


5/5 Stars
The whole team at flat homes have been great during my first few months of my tenancy. Communication is always quick, Jack has been especially helpful. Any maintenance issues have been resolved swiftly and Sam was wonderful responding to an out of hours call. I couldn’t recommend them more.... Read more
16th Nov 2023 (6 mo. ago)

A Juliet

5/5 Stars
Good customer service... Read more
11th Nov 2023 (6 mo. ago)

D Jacob

1/5 Stars
Recently concluded my tenancy with them, I can only say one thing “ONE OF THE WORST AGENCY IN CARDIFF CITY “ My advice to those who choosing FlatHomes , please take as many photos if you find something wrong, because at the end they will simply take all your deposits and that’s the only investment they are putting back on that property. They were well behaved throughout the tenancy period and reassured us for everything but unfortunately at the last day I paid for everything.... Read more
10th Nov 2023 (6 mo. ago)

S Smith

5/5 Stars
As a lifelong tenant to various landlords I can confirm with out a shadow of doubt that the interactions with this company have been a superior quality.... Read more
9th Nov 2023 (6 mo. ago)

C neill

5/5 Stars
Myself and my partner have recently moved to Cardiff and have been on an extensive search to find our new home. Samantha has been nothing short of brilliant to us. Accommodating, professional and very friendly. Samantha has helped us to secure the property we have been searching for, allowing us to create a life and home for ourselves in Cardiff. A true lady and we look forward to working with her going forward.... Read more
3rd Nov 2023 (6 mo. ago)

N Moore

5/5 Stars
After looking for a property for over 4 weeks I was struggling to find the time to go to a viewing during work. I called FlatHomes and spoke to Jack who managed to set up a viewing straight away for me on the weekend. Jack and Gareth made the process really simple for me from start to finish, and they even helped me on Friday evening to secure the property. Jack explained everything really clearly and made the entire process quick and easy for me. They are also very polite and helpful. 10/10 all round!... Read more
27th Oct 2023 (6 mo. ago)

D Lampiasi

5/5 Stars
I recently concluded my tenancy with Flat Homes and I must say, it has been a good experience from start to finish. The staff at Flat Homes have been consistently helpful and responsive. Every interaction was handled professionally, making the entire process seamless. The property was in good condition upon move-in, with no issues to report. Although I had a few minor repairs needed during my tenancy, they were all resolved within a reasonable timeframe. I was always well-informed through both emails and letters whenever there was something that required my attention. The property I rented is well-located, and the rent is quite fair when compared to the market rates. In summary, I would recommend Flat Homes to anyone looking for a hassle-free and positive rental experience.... Read more
4th Sep 2023 (8 mo. ago)

C Elia

5/5 Stars
Excellent Service and professional staff! I am a bit of a key loser myself, but on both (one on a Sunday) occasions the member from the team to quick to respond and let me in my flat. Moreover, they are easy to reach ????... Read more
7th Aug 2023 (9 mo. ago)

C Cadore

5/5 Stars
Efficient and professional. The overall process was done in reasonable time. And the property is clean and well presented.... Read more
6th Aug 2023 (9 mo. ago)

R Mal.

5/5 Stars
The team is very friendly and responsive. They sorted the issue in less than 24hrs!... Read more
5th Aug 2023 (9 mo. ago)

V Vicraman

1/5 Stars
"Stay as far away as possible from these unprofessional letting agents" I was moving into my first flat in the city and unfortunately chose a Flat Homes apartment. The agents handed over an absolutely filthy apartment to me. There were used socks, used tissues, food residue strewn across the floor (see pictures). The floor was very sticky and oven was atrocious. I had to call and follow up with them repeatedly on move-in day to get the apartment cleaned again. I had to remind numerous times for a cleaning staff to show up and supervise them myself as they tried to do the bare minimum. In order to make the apartment liveable I had to clean by myself throughout the week. The horrors on my move-in day didn't end there. During my handover process and in the tenancy agreement, I was assured that postpaid utility connections were in place. At 10 pm in the night, my power got disconnected. With no power and no idea what's wrong, I called their emergency phone numbers but no one picked up. It was a Friday night and bank holiday weekend, and with no response I had to fend for myself. I had to wake up my neighbours, and they were kind enough to inform me that it was a pre-paid meter (tenancy agreement says otherwise) and helped recharge the meter with an emergency balance. The agents were "kind" enough to call back after my multiple tries to their "emergency" number "after" the long weekend - 3 days after I was left without power, they called me and had the audacity to deny that they did anything wrong. I had to go to their office and show them written proof of documents to make them accept that they had indeed told me the electricity connection was postpaid billing. The process while leaving the apartment was thankfully much smoother. My deposit refund was processed pretty quickly. They charged very high remarketing fees citing clauses in the agreement, when they themselves failed to follow through so many. In spite of giving me a filthy apartment to move into, they had the cheek to charge me £90 cleaning fee, which I paid. By this time I had lost the will to fight and simply wanted to be done with them. Please stay away from these agents. I wouldn't recommend them to anyone and will strongly advise against engaging with them. Update - the team contacted me after my review telling that they will investigate the matter. But, other than doing some lip service of it was his mistake or her mistake, no tangible outcomes came out of their "investigation".... Read more
2nd Aug 2023 (9 mo. ago)


1/5 Stars
Samantha tried to convince me I owed thousands of unpaid fees that were not my responsibility. Unsure if she is criminal or just incompetent but if dealong with these guys email Gareth if you want a response from someone who knows what they are doing. It's a shame how one bad apple can ruin a good company... Read more
20th Jul 2023 (10 mo. ago)

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