They overvalued the property and do it didn’t sell so I’ve cancelled my contract and found a new agent... Read more
Seller
22nd Jul 2024 (6 mo. ago)
P Jones
The team at MGY were absolutely brilliant in helping me purchase my first house. From the first initial viewing, right through to post completion, they were there every step of the way. They were always on hand to answer questions & queries about the house, even ones which didn’t fall directly into their remit. There were several hurdles faced throughout the process however without MGY (special thank you to Paige), we wouldn’t have got the purchase over the line. 10/10 all round, couldn’t recommend highly enough!!... Read more
Buyer
9th Jul 2024 (7 mo. ago)
B Szwandt
Meriel was fabulous at showing me around the property I purchased and continued to be of assistance throughout the sale. I had repeat visits to the property for measurements and she was always so helpful and happy to assist. ????... Read more
Buyer
24th Apr 2024 (9 mo. ago)
S Lewis
MGY - With you all the way - they take the stress out of moving! (Source : allAgents)... Read more
12th Mar 2024 (11 mo. ago)
L Parker

I wish I didn't have to give a 1 star review as the people who worked here were really nice and friendly to me, but I was a first time buyer so basically had no idea what I was doing, and trusted mgy to handle everything for me, only for everything to go wrong.
Not only did my flat take 8 months to go through (admittedly due to various issues) but now that I've moved in, there are so many issues with the flat, there's a leak in both toilets, the heating doesn't work, the oven doesn't work and it's all costing money I don't have and didn't think I would need to fix or replace.
I messaged mgy to raise this today and was basically told Its not their problem and i should have arranged my own survey. Which yeah fair enough makes sence, but if you knew that I needed to do that why wouldn't you tell me? It's not as if this went through quickly, at no point over the last 8 months has anyone told me to do that.
I would just naturally assume that mgy as the experts in this matter who knew I was a first time buyer would guide me through this and tell me if I needed to get a survey, but instead I've waited 8 months to move into my first home and get nothing but problems.
The flat is so cold without heating that I'm literally lying in bed at night shivering.
It's fine to say you weren't aware that there were any issues in the property, but I feel like you should make it part of your job to know, it's not fair on customers to just bury your heads in the sand, surely it wouldn't have been that hard for you as a company to check the heating and the appliances as you're there all the time for viewings and taking pictures ect.
I feel really let down by this whole situation and unfortunately would recommend any first time buyers to chose another company who hopefully will help you through the process.... Read more
Buyer
26th Feb 2024 (11 mo. ago)
Aray
Recently viewed a property to rent throught Mel. Mel was helpful and informative. Although the deal was not made due to landlord preference, Mel was professional to let me realize the progress.... Read more
Tenant
22nd Feb 2024 (11 mo. ago)
R Sherwani
Mel was very kind and I can’t fault her service. Unfortunately they seem to work with some really difficult landlords. Made me drive all the way from london to Cardiff to view a property which I had paid a deposit for. Despite seeing the property virtually I was told the landlord was keen to make me view it in person.
Everything was fine and I filled in all the paperwork just to be told a week later that the landlord pulled out for an unknown reason. They did however promptly refund the deposit. Just a shame I wasted so much time and effort for nothing.... Read more
Tenant
3rd Jan 2024 (1 year ago)
J Bradley
Particular mention to Paige who was the most informed and honest estate agent we had during our house hunting using various companies.
The rest of the team were always prompt, polite and professional whenever we needed to communicate
Thanks!... Read more
4th Dec 2023 (1 year ago)
Lydia
I’m so grateful that my first purchase was through MGY. Very professional and attentive team. Highly recommend!... Read more
Buyer
3rd Dec 2023 (1 year ago)
Efficient and reliable always kept me informed and gave feedback on every viewing... Read more
Seller
29th Sep 2023 (1 year ago)
S Francesco
Never again! Learn to speak to people and most of all listen to them. Cath, Steph and Meriel are really good but my latest contact with two members of management have changed my perception of your business.... Read more
7th Jun 2023 (1 year ago)
L Rose
Would highly recommend MGY. Steph listed my property and secured a sale within a week. Cant fault the service they provide. Very professional and kept up to date at every stage. Many thanks!!... Read more
Seller
23rd Feb 2022 (2 years ago)
T Robb
Pleasant, yet so sad for families. almost always require full time tenants. Disability? Stay-at-home parents? Just doesn't seem right to me if your partner make more then enough with homeowner guarantors.... Read more
11th Feb 2022 (3 years ago)
C morgan
The best letting agents I have ever been with. Very professional and Suzanne Mackenzie made the moving house process as stress free as possible. Highly recommend their services.... Read more
Tenant
10th Dec 2021 (3 years ago)
M Coates
We have just purchased what we hope is our forever home from MGY. We had nothing but a pleasant experience buying through MGY and do regret not selling with them too (but we live and we learn of course). Steph, Meriel and Nicky were always on the ball and they would respond very quickly to any queries. They really helped us in getting our offer accepted which we were very appreciative of. We were then allowed to go and re visit the property once our offer had been accepted which was exciting, and Steph again was lovely throughout both viewings. The buying process was extremely stressful but at all times felt MGY were competent and trustworthy. To top it all off we had 4 lovely MGY cupcakes when I picked up the keys which I thought was a nice touch and unexpected. 5*... Read more
Buyer
2nd Aug 2021 (3 years ago)
S Warren
Have just let our property through MGY and the process was made easy due to the professionalism and commitment of Suzanne and Nicola. Our property was let quickly and they sorted everything with the minimum of fuss and they were always on hand if we had any queries no matter how minor. I would highly recommend using MGY.... Read more
Landlord
4th May 2021 (3 years ago)
L Mertens
They couldn't have been more helpful or more friendly throughout the whole process. Great communication, always quick to respond to emails, and phone calls.
Especially when we were viewing properties we noticed a marked difference between MGY and others where we found some estate agents hard to contact, or they would repeatedly ring to try and show us other houses even after we'd asked them to stop.
MGY nailed it. Even to the point we collected keys, they surprised us with cupcakes upon collection. Totally unrivalled experience for purchasing a property in Cardiff.
Thank you so much.... Read more
Buyer
1st Apr 2021 (3 years ago)
N Price
Such a friendly team that makes selling your house easy. Always available to contact to answer any queries or questions. We recieved outstanding service and professional advice. I would highly reccomend MGY. This was our second move and we wish we used MGY the first time around. They are very honest and realistic with you and that makes good grounding from the start. Not once did i have a problem getting through to them. Thank you to Steph, Meriel and the Team at MGY (Heath)... Read more
Seller
21st Oct 2020 (4 years ago)
R Wardle
Steph and the team at MGY could not have done a better job of selling my house. The whole team were an absolute pleasure to deal with I was always kept in the loop. The team ensured that the sale was completed within the agreed time frame and I cannot recommend MGY enough ????????????????????????... Read more
Seller
30th Sep 2020 (4 years ago)
I Pettit
We had a really difficult move. Sitting right in the middle of a long chain Steph and Meriel were fantastic at keeping things moving where other estate agents and solicitors were failing to grasp the urgency of the situation.
They were always positive and ensured that communication lines were kept open with both the relevant agents and solicitors. It also seemed to me that they genuinely cared about their customer and making sure our much wanted move took place. I would highly recommend MGY Heath if you're thinking of selling your house!... Read more
2nd Mar 2020 (4 years ago)
E Williams
We sold our house with MGY and ended up buying a house through them as well. The service was brilliant from start to finish, any updates were fed back to us straight away which took a load off my mind - was fab to have one less thing to worry about and we were confident we were in safe hands from the offset! Massive thank you, especially to Steph and Meriel who were amazing throughout.... Read more
Seller
8th Apr 2019 (5 years ago)
A Leverett
My Wife and I recently completed our house sale with the Heath branch of MGY. The service we were provided by MGY was excellent and the process seamless from start to finish. Thank you to all involved!... Read more
Seller
3rd Feb 2019 (6 years ago)
Radyr1983
Just finalised the sale of my house through MGY. Very professional from the outset and kept me fully up to date with all aspects of the sale. Very happy and would definitely recommend.... Read more
Seller
12th Oct 2018 (6 years ago)
D Williams
We sold our house through MGY in August, they were very professional and managed to get a higher price for our house for us than we expected. They were always contactable and gave us feedback after each viewing. Would definitely recommend. Thanks! :)... Read more
Seller
2nd Oct 2018 (6 years ago)
A Warner
I sold my house with MGY and the service was 5 star, from start to finish it was faultless. Moving house can be very stressful and they were always there to make things run smoothly and seem less daunting. I would highly recommend them for house sales. Top Service!... Read more
Seller
18th Jun 2018 (6 years ago)