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Home
Estate Agents in Cardiff
FlatHomes Property Services - Cardiff

FlatHomes Property Services - Cardiff

4.2

55 reviews

Closes at 5:30pm

276a North Road, Cardiff, CF14 3BL

FlatHomes Property Services - Cardiff hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. FlatHomes Property Services - Cardiff does have 55 reviews, with an average score of 4.2/5 If you're looking to sell in Cardiff, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Coray Properties - Cardiff and The Letting Station - Cardiff. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 9:30am - 5:30pm
Friday 9:30am - 5:30pm
Saturday Closed
Sunday Closed

View all details

FlatHomes Property Services - Cardiff Reviews (55)

Have you used this agent?

All (55)

Seller (0)

Buyer (0)

Landlord (4)

Tenant (25)

General (26)

S Alwazir

Great communication, smooth process, and a friendly and helpful staff.... Read more

9th Nov 2024 (10 weeks ago)

E Martin

We have been dealing with Katie from Flat Homes and she has been nothing but amazing! From initial viewing to putting in our application, she has kept us updated all of the way and couldn’t recommend her more!... Read more

6th Nov 2024 (10 weeks ago)

S Godfrey

Had an excellent time dealing with Flathomes. Our agent Sam got onto our case and got exactly what we were after in no time with excellent communication. Everything was super clear and went incredibly smoothly. We had an unexpected issue with the key and Sam was there within 5 minutes to get it sorted. Would highly recommend and thanks again to the team!... Read more

5th Nov 2024 (10 weeks ago)

J Evans

Cannot talk about how amazing FlatHomes have been from application, to moving in and all support whilst a tenant. Special mentions to Sam and Jack. The team will go above and beyond to ensure you have no issues and can get on with your day to day life without worrying about home.... Read more

Tenant

17th Oct 2024 (13 weeks ago)

L Thomas

I had electrical maintenance work done today at my property by Callum and Ismail. They were really professional and very friendly. They worked really hard and I was really impressed at how efficiently the jobs were finished. They cleared up and hoovered afterwards and left the property spotless. They are an asset to Flat Homes, I cannot praise them highly enough.... Read more

Landlord

22nd May 2024 (7 mo. ago)

V Staražinskas

Jack and Sam have been wonderful. Trully great real estate agency. From all of the agencies I went through, Flathomes, trully care about their tenants. Rather than just looking for a flat to live in they made it a pleasant experience to move in, checking-up, communicating even advising me. They trully will go above and beyond for you! Thank you!!! ??... Read more

Tenant

16th May 2024 (8 mo. ago)

D Graham

An excellent property management company. I have let them manage my flats and houses for many years. Never any real issues, any minor problems dealt with straight away. Great at communicating and very fair to both landlord and tenants. All staff are very professional, Sam and Gareth went the extra mile recently over a property sale. Cannot fault the firm.... Read more

Landlord

29th Mar 2024 (9 mo. ago)

Daz

Outstanding service from Jack and the team! Very efficient and quick response! A few issues with the property but was sorted quickly and efficiently. Keep up the great work guys... Read more

Tenant

5th Feb 2024 (11 mo. ago)

P alexi

81 Ty - Mawr Road - AWFUL In line with other reviews - sadly Flat Homes lie openly in writing and in person with little care for their tenants well-being. This review relates to dilapidated property 81 Ty - Mawr Road - which flat homes are attempting to sell for £270,000 and failing miserably. Features rising damp, penetrative damp, and a leaking roof. They are now ripping of prospective buyers of this property. They aren't being honest. Environmental Health and a Chartered surveyor can see all the issues that Flat Homes claim are fine. The EPC Carried out by Gareth Rees Failed an Audit by Assessors Stroma after a complaint. Gareth Rees was forced to Re - Submit a worse yet more accurate correct version. A Surveyor has found in the Tennant's favour regarding various areas of disrepair , including penetrative and rising damp which Flat Homes diagnosed as 'condensation'. Fight your ground in court like we did and get justice. It's the only reason we got our deposit back. Buyers beware, please contact me for the full surveyors Report and environmental health report which show the poor condition of the property. The Claim is in place and will continue to fight against Flat Homes untill the truth is clearly known by all. Plenty of Audio, video and photographic evidence is available. Videos of the property are on you tube. I will post the surveyors Report as well for all to see. Audit failures and liars.... Read more

15th Dec 2023 (1 year ago)

P B

The whole team at flat homes have been great during my first few months of my tenancy. Communication is always quick, Jack has been especially helpful. Any maintenance issues have been resolved swiftly and Sam was wonderful responding to an out of hours call. I couldn’t recommend them more.... Read more

Tenant

16th Nov 2023 (1 year ago)

A Juliet

Good customer service... Read more

11th Nov 2023 (1 year ago)

D Jacob

Recently concluded my tenancy with them, I can only say one thing “ONE OF THE WORST AGENCY IN CARDIFF CITY “ My advice to those who choosing FlatHomes , please take as many photos if you find something wrong, because at the end they will simply take all your deposits and that’s the only investment they are putting back on that property. They were well behaved throughout the tenancy period and reassured us for everything but unfortunately at the last day I paid for everything.... Read more

Tenant

10th Nov 2023 (1 year ago)

S Smith

As a lifelong tenant to various landlords I can confirm with out a shadow of doubt that the interactions with this company have been a superior quality.... Read more

Tenant

9th Nov 2023 (1 year ago)

C neill

Myself and my partner have recently moved to Cardiff and have been on an extensive search to find our new home. Samantha has been nothing short of brilliant to us. Accommodating, professional and very friendly. Samantha has helped us to secure the property we have been searching for, allowing us to create a life and home for ourselves in Cardiff. A true lady and we look forward to working with her going forward.... Read more

3rd Nov 2023 (1 year ago)

N Moore

After looking for a property for over 4 weeks I was struggling to find the time to go to a viewing during work. I called FlatHomes and spoke to Jack who managed to set up a viewing straight away for me on the weekend. Jack and Gareth made the process really simple for me from start to finish, and they even helped me on Friday evening to secure the property. Jack explained everything really clearly and made the entire process quick and easy for me. They are also very polite and helpful. 10/10 all round!... Read more

27th Oct 2023 (1 year ago)

D Lampiasi

I recently concluded my tenancy with Flat Homes and I must say, it has been a good experience from start to finish. The staff at Flat Homes have been consistently helpful and responsive. Every interaction was handled professionally, making the entire process seamless. The property was in good condition upon move-in, with no issues to report. Although I had a few minor repairs needed during my tenancy, they were all resolved within a reasonable timeframe. I was always well-informed through both emails and letters whenever there was something that required my attention. The property I rented is well-located, and the rent is quite fair when compared to the market rates. In summary, I would recommend Flat Homes to anyone looking for a hassle-free and positive rental experience.... Read more

Tenant

4th Sep 2023 (1 year ago)

Anonymous Tenant

Flat Home property Services are very professional, not difficult to reach and always willing to resolve issues at all time. I can confidently recommend them to the world. Love you guys. Welldone.... Read more

Tenant

25th Aug 2023 (1 year ago)

C Elia

Excellent Service and professional staff! I am a bit of a key loser myself, but on both (one on a Sunday) occasions the member from the team to quick to respond and let me in my flat. Moreover, they are easy to reach ????... Read more

Tenant

7th Aug 2023 (1 year ago)

C Cadore

Efficient and professional. The overall process was done in reasonable time. And the property is clean and well presented.... Read more

6th Aug 2023 (1 year ago)

R Mal.

The team is very friendly and responsive. They sorted the issue in less than 24hrs!... Read more

5th Aug 2023 (1 year ago)

V Vicraman

"Stay as far away as possible from these unprofessional letting agents" I was moving into my first flat in the city and unfortunately chose a Flat Homes apartment. The agents handed over an absolutely filthy apartment to me. There were used socks, used tissues, food residue strewn across the floor (see pictures). The floor was very sticky and oven was atrocious. I had to call and follow up with them repeatedly on move-in day to get the apartment cleaned again. I had to remind numerous times for a cleaning staff to show up and supervise them myself as they tried to do the bare minimum. In order to make the apartment liveable I had to clean by myself throughout the week. The horrors on my move-in day didn't end there. During my handover process and in the tenancy agreement, I was assured that postpaid utility connections were in place. At 10 pm in the night, my power got disconnected. With no power and no idea what's wrong, I called their emergency phone numbers but no one picked up. It was a Friday night and bank holiday weekend, and with no response I had to fend for myself. I had to wake up my neighbours, and they were kind enough to inform me that it was a pre-paid meter (tenancy agreement says otherwise) and helped recharge the meter with an emergency balance. The agents were "kind" enough to call back after my multiple tries to their "emergency" number "after" the long weekend - 3 days after I was left without power, they called me and had the audacity to deny that they did anything wrong. I had to go to their office and show them written proof of documents to make them accept that they had indeed told me the electricity connection was postpaid billing. The process while leaving the apartment was thankfully much smoother. My deposit refund was processed pretty quickly. They charged very high remarketing fees citing clauses in the agreement, when they themselves failed to follow through so many. In spite of giving me a filthy apartment to move into, they had the cheek to charge me £90 cleaning fee, which I paid. By this time I had lost the will to fight and simply wanted to be done with them. Please stay away from these agents. I wouldn't recommend them to anyone and will strongly advise against engaging with them. Update - the team contacted me after my review telling that they will investigate the matter. But, other than doing some lip service of it was his mistake or her mistake, no tangible outcomes came out of their "investigation".... Read more

Tenant

2nd Aug 2023 (1 year ago)

hedgemonkey6

Samantha tried to convince me I owed thousands of unpaid fees that were not my responsibility. Unsure if she is criminal or just incompetent but if dealong with these guys email Gareth if you want a response from someone who knows what they are doing. It's a shame how one bad apple can ruin a good company... Read more

20th Jul 2023 (1 year ago)

F Smith

Massive thanks to Gareth and Lila who came to rescue me when I locked myself out! Really quick and great service!... Read more

29th Jun 2023 (1 year ago)

C Lovell

Jack was so very helpful! Amazing replies and always happy to help with any and all questions that I had. Thank you!... Read more

28th Jun 2023 (1 year ago)

J Healy

Excellent experience with Flathomes and in particular Jack. I was very tight for time with my tenancy ending and Jack managed to get me into a fabulous new flat in the city center within 2 weeks. He couldn't have been more helpful, would 10/10 recommend using Flathomes if interested in renting in Cardiff!... Read more

Tenant

31st May 2023 (1 year ago)

R Wijesinghe

Excellent Professional and Prompt Service. They have answered all our questioned and help through the whole process of renting our now apartment. The apartment was professionally cleaned and all documents were properly done. The process was seamless and extremely happy about their service. I would like to specially thank Amanda and Samantha for their friendly service. I would definitely recommend Flat homes to anyone looking to rent a new apartment.... Read more

Tenant

3rd Mar 2023 (1 year ago)

B Darby

We were with Flat Homes for a year and 8 months and they were superb. They dealt with any of our problems quickly when we asked. Obtaining and leaving the property were all very easy processes as well.... Read more

Tenant

1st Mar 2023 (1 year ago)

M Nash

They are not shared bathrooms but tiny shower rooms. Room 2 is currently vacant & is advertised as double glazed. It isn't. Rotten double doors & perspex windows at the top. The pipe outside the room door outside is cracked and leaks. There is also a very substandard repair done by the outside drain after the ground collapsed. If i could give no stars i would. Very badly managed. Property in a poor state of repair. Safety issues and urgent repairs ignored. Charge of £1 to use the cooker and washing machine. Overcrowding no problem. Electric cards are a money making rip off. Property is full of damp and mould including showers! Top floor shower room ceiling is covered in mould. Property not cleaned regularly. The property is dirty. Window cleaners do not exist. Kitchen fire door doesn't close properly. The outside wall is falling apart. There are mice in the property and have been for years. The bins are filthy and smell. The garden is a mess and as for the central heating you won't be seeing that on much!! Never ending heating issues because the landlady won't spend money. Come see for yourself at 17 Howard Gardens Adamsdown Cardiff. You also have 2 occupants living in Room 3 which is illegal!! You are ignorant to the law always. 1 person to a room only. If you aren't happy with my comments that's because you don't want the truth known!!... Read more

Tenant

9th Jan 2023 (2 years ago)

G Morris

Me and my fiancé were looking to have our first flat together, and while other estate agents let us down. Flat Homes did everything they could to secure us a flat, and any/all issues we addressed were sorted straight away. Their communication is excellent, and we are extremely happy with how well they have looked after us since moving in. Cannot fault their efforts and the company owner should be very proud of his team for the amazing service they have provided. Special mention to Celia, Samantha, Amanda, and Gareth. I’m sure there are others who are also doing amazing work, but these are the ones we have dealt with the most and I sincerely thank them all for making our first home together a wonderful experience ~... Read more

Tenant

6th Sep 2022 (2 years ago)

S Leigh-Firbank

Lovely letting agents, first ones I would come back to if I needed to get another place to rent. The staff are friendly and super helpful. 100% would recommend!... Read more

Landlord

5th Sep 2022 (2 years ago)

Anonymous Tenant

They do not care about tenant complaints or problems. Lack of maintenance and when resolved is a poor standard. They are not interested in the condition of your rented home. They only want the rent.... Read more

Tenant

25th Aug 2022 (2 years ago)

A B

My experience with them has been very good. Staff have been courteous and I have so far always received responses to queries and issues within hours while searching for a flat, while arranging my current place, and after move in. Check in was quick and very easy as they provided very thorough information pack and a welcome box.... Read more

Tenant

26th May 2022 (2 years ago)

I Berg

Check in was speedy and efficient, staff was very friendly and helpful and we even got a little welcome box of treats! All questions were answered before we even asked them and we left feeling reassured and buzzing with excitement, huzzah for moving day!... Read more

14th Apr 2022 (2 years ago)

A Kadam

Great experience dealing with FlatHomes properties. Detailed guidance and professional services.. Thank you!... Read more

26th Jan 2022 (2 years ago)

A Wright

FlatHomes Priperty Services I have used for 15 years and Gwilym and his team have provided a non stressful time for me as a landlord as problems do arise now and then and things get sorted straight away with the support team in place. For those who are looking for an agent to run there properties these are a must they are profetional and give fantastic value for money and adhere to all the latest rules and regulations that are required. Thanks guys for all what you have done over the years Alan Wright... Read more

Landlord

10th Dec 2021 (3 years ago)

M Rees

Use the team at flats and homes last week, found them to give good advice & very helpful Would definitely recommend to freinds and family.... Read more

27th Oct 2021 (3 years ago)

F Roberts

Highly recommend using Flat Homes - I've had a great experience so far with quick responses, detailed information and everything being completed quickly and efficiently. Ayesha and Sam have both been fantastic and extremely helpful.... Read more

10th Sep 2021 (3 years ago)

N k

Don’t even think it should be one star. Imagine renting a new place that is completely not of good quality at all and multiple issues arise which they acknowledge too and later become dishonest that they never acknowledged it stating the home as botched. Imagine constantly trying to follow communication up and your deposit being in their hands for more than a month. Had enough ? Not quite yet. Ok now imagine you want to leave and you pay them a huge fee for readvertising just for them to not do a full advertising job or get qualifying tenants and you find tenants to replace you yourself. Then you pay hundreds for a small issue that they state if it gets fixed a bigger more expensive issue will and can potential occur as a result of how the repair is done -just so to take a big chunk of your deposit. Now imagine being so tired of it all you just give them the rest of a huge deduction of your deposit and you’ve already lost a huge remarketing fee. Right- stop it please do not deal with this agency as a fellow reviewer stated these are cowboys and girls. AVOID AVOID AVOID AVOID and one last time AVOID we have warned you. You’re only going to hurt yourself if you get a property with them. This is not how you run a business and no consideration at any point for others.... Read more

Tenant

5th May 2021 (3 years ago)

Anonymous Tenant

Tenant

5th May 2021 (3 years ago)

D park

Very helpful friendly professional staff.... Read more

24th Nov 2020 (4 years ago)

J Vowles

Just completed a 10month tenancy via Flat Homes, most of which was through the Covid-19 pandemic! Have loved dealing with them, very professional, friendly and efficient. It made the whole ordeal less stressful and can't recommend them enough. Great team and a shout out to Sam who I dealt with most. If you need stress-free renting in Cardiff, Flat Homes needs to be on your list.... Read more

Tenant

8th Sep 2020 (4 years ago)

P Fleming

A professional and caring bunch... Read more

5th Sep 2020 (4 years ago)

S Scott

We recently moved to a new home managed by FlatHomes, and have been extremely impressed with their service so far. From our initial enquiries about the property to collecting the keys, everything was very well managed with excellent communication throughout. On moving in we noticed some very minor cleaning and maintenance issues, which were resolved within a week by friendly, professional contractors. We would highly recommend FlatHomes for anyone wanting a fuss-free rental property in Cardiff.... Read more

Tenant

20th Aug 2020 (4 years ago)

K namvar

Gareth from flat homes does our EPC’s. He is professional, friendly and always completes quickly and efficiently. Would highly recommend.... Read more

22nd Jun 2020 (4 years ago)

S Alkhaledi

My personal experience with this agency is absolutely wonderful. I can not stress how easy they are making the look out for me, I am reviewing before even deciding on a place, because of how well their service is being provided. Samantha was prompt to respond and Ayesha was an absolute delight showing me around the places I'm considering. Use this, I highly recommend it.... Read more

25th Sep 2019 (5 years ago)

H Porter

Helpful, friendly, organised and professional. Emails were replied to promptly and we were kept fully informed. Sam made the whole process easy.... Read more

10th Jun 2019 (5 years ago)

P Johnson

Really great team, great knowledge and advice.... Read more

12th Feb 2019 (5 years ago)

S Jones

There's no way I could recommend using this unprofessional letting agency. They often lie and make things up. I would recommend recording all conversations at viewings. At my viewing I was told that all furniture within the home could be removed but on paying my deposit this was denied which meant that I had to put 2 hideous sofas into storage at great cost over the term of the contract. Avoid these cowboys. Good luck... Read more

Tenant

15th Jan 2019 (6 years ago)

R Payne

If you're looking to rent or buy a home this is the place for you... Read more

7th Jan 2019 (6 years ago)

J Wilson

Flat homes were great in helping out with my move and in responding to emails since I have moved. Everything was clearly explained with contracts etc... Read more

28th Dec 2018 (6 years ago)

C Barnes

Flat Homes provided excellent service in helping us move house during what is probably the most difficult time of year to do so. Their admin fees were affordable and their swift and friendly service meant we managed to acquire a rental property with as little hassle as possible. I would definitely recommend Flat Homes for anyone looking for rental accommodation.... Read more

Tenant

22nd Dec 2018 (6 years ago)

J Williams

Lovely staff very helpful.... Read more

15th Dec 2018 (6 years ago)

K Dawes

Awful customer service. Hard to get on the phone. Lots of issues with maintenance. Would not recommend.... Read more

16th Apr 2018 (6 years ago)

R beardmore

Quick easy and simple. Found a flat, viewed it, filled in forms , paid , got keys. Exactly how it should be. Great staff. Great agency. Friendly helpful and I'm excited for my new venture. As for the above review... of course they want their money.. everyone has to make a living !! Rent gets paid they get paid. Sorted x... Read more

Tenant

7th Apr 2017 (7 years ago)

N Morgan

Worst letting agency I've ever used and I've used 2let2, after renting for 5 years with different agents, the experience I have had with flat homes is astonishing. They have zero customer service skills and just want your rent each month. The services they provide are terrible, I know this is a family run business that's probably because the only way a tenant could be treated this bad is if it's kept in the family. Good luck in the future your going to need it. Company will be lucky to see next year at this rate... Read more

Tenant

22nd Jul 2016 (8 years ago)

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