Sam and his team are excellent at their jobs. Our house was valued accurately and sold within a week a few weeks before Christmas. They are efficient, helpful and not pushy.... Read more
Seller
7th Dec 2024 (6 weeks ago)
T Kimber
We purchased a property through Hancock estate agents and the service we received was nothing but outstanding. Sam looked after us and throughout the whole process he kept us updated, he was very efficient and communicated great with all the solicitors and us. And he got us in for Christmas. We would highly recommend Hancock Estate agents without a doubt. Thank you Sam.... Read more
Buyer
26th Dec 2022 (2 years ago)
M Prew
I definitely rate Hancocks! I was going through a difficult time and they made the whole process that much easier for me.
I can't thank them enough ??... Read more
15th Aug 2022 (2 years ago)
R AOA
The worst and most incompetent agents I have ever encountered. How dare you refuse to deal with your landlord, the ones who pay for all your fancy cars in your carpark, based purley on your own prejudice and self-empowered right of entitlement. How dare you mess with people's lives in this way purley so you can take your commission and run!... Read more
10th Jul 2022 (2 years ago)
O Brown
Worst letting agency ever!!... Read more
Landlord
13th Nov 2021 (3 years ago)
K King
Many thanks to Sam Brant for hard work & professional service throughout our move.... Read more
11th Oct 2021 (3 years ago)
P Irwin-Brown
Samuel Brant is one of the most professional, passionate agents I have worked with. He is diligent and he cares about his vendors and buyers. What a lovely person to deal with. Thank you.... Read more
23rd Sep 2021 (3 years ago)
N Monks
Very professional service, From all the staff.
A special mention must go to Sam, who, saw the sale through from valuation to completion, answering all our questions & liaised brilliantly with our buyer. Highly recommend ????????... Read more
Seller
18th Aug 2021 (3 years ago)
I bitz
I rented a property with Hancocks, Melton Mowbray, for almost 10 years. In all that time they treated me with respect and responded quickly to any concerns or repairs needed in the property.
The staff, in particular Emma, Jake and Chris, were very friendly, approachable and understanding.
I would highly recommend using Hancocks as a letting agent. I have little experience of their sales service, but would expect it to be on par. All in all a friendly professional team.... Read more
Tenant
23rd Jul 2021 (3 years ago)
I have dealt with Hancock's for quite a few years now throughout the expansion of not only my rental portfolio, but for mortgage advice and arrangement too.
I have always found them extremely helpful , professional, fair and very prompt towards both myself as a landlord and the tenant.
The service that this family run business provides offers not only value for money but peace of mind too and I would not hesitate in giving the highest recommendation.... Read more
Landlord
29th Apr 2021 (3 years ago)
W Cares
I have dealt with Hancock's for many years and always found them to be approachable, professional and very helpful.... Read more
22nd Apr 2021 (3 years ago)
D Bray
Sam valued the house on March 8th, photos taken and brochure put on line March 11th, offer made March 13th, sale completed on April 12th. Super record time. Sam was enthusiastic, efficient and professional. Very pleased with the service and thoroughly recommend.... Read more
Seller
21st Apr 2021 (3 years ago)
D Hargreaves
Rented 2 houses out with them for a few years.
Good experiences
- rent forwarded to us on time
- decent at communicating and do get things sorted for the tenant
Bad experiences
- left it until the the day before the new tenant was moving in before telling we need the house to be cleaned. Then charged us over 500 quid to clean it with a professional cleaner (itemised bill given after the work is done). Hancocks must make a buck or two in the process because they like to push this service. The threat is that you will lose the tenant if you dont pay the last minute premium. This happened twice. Not ideal but I guess a lot of letting agents make money this way, but landlords should be aware of this tactic.
- finally found us a tenant for one house, signed the tenant into a 6 month min contract but signed us into a 12 month minimum contract (terrible idea as it causes conflict of interest, only seems obvious after they sting you with it). As it transpired the tenant only stayed 6 months and hancocks invoiced us £800 on the grounds that it was 'not their fault' the tenant moved out early. They were VERY insistent that we were legally obliged to pay them even though they would not be doing any work for it. Having dug into it in more detail, the contract did not say this at all and we didn't pay. I want to highlight the fact that hancocks will try this type of tactic on and they will be quite bold about it. I have no doubt that they will be amending their contract in their favour so I strongly advise any future landlords to read and re-read the contract and be aware that money comes first with hancocks.... Read more
Landlord
20th Apr 2021 (3 years ago)
S Sapsford
The Hancocks team, led by Sam, were brilliant in managing our house sale/purchase during the pandemic. Due to our buyers particular mortgage requirements the process was long and complicated. Throughout Sam was professional, courteous and, most importantly, especially supportive during a very stressful time. We would certainly recommend Hancocks as a top class estate agent.... Read more
Seller
11th Apr 2021 (3 years ago)
E Hollingshead
Great service, friendly, efficient and professional. Just what is needed. I can certainly recommend Anthony Hancock for Landlord services.... Read more
Landlord
2nd Jun 2020 (4 years ago)
N LeCoyte
Hancocks have been my letting agents for around 9 years. I have always found their service to be efficient and professional. As a landlord I would definitely recommend them.... Read more
Landlord
27th May 2020 (4 years ago)
T Edwards
Excellent service. Warm and friendly staff.
Thank you to Chris and Sam for all their reassurance and continual communication throughout. Highly recommended.... Read more
24th Feb 2020 (4 years ago)
A ozga
Excellent service, first time I was dealing with Hancock, Daniel was so helpful, definitely highly recommended, the best agency in town, thank you... Read more
6th Jan 2020 (5 years ago)
G Snaps
Unpleasant and dishonest, would not recommend.... Read more
3rd Dec 2019 (5 years ago)
E Beckett
We found our perfect first home thanks to these amazing people. Me and my partner struggled with other agents as they ignored us, didn't listen, and just generally made things difficult. While Hancock were prompt, replied quickly, friendly and just so helpful. I cannot thank them enough. Can't recommend them enough! You want things doing, go to Hancock!!... Read more
Buyer
30th Nov 2019 (5 years ago)
M Dabrowski
Rude... Read more
12th Oct 2019 (5 years ago)
3 Gippo
Great staff, thank to Tom and Chris for sorting out our sell process and our mortgage.... Read more
Seller
18th Jun 2019 (5 years ago)
O Satchwell
I wouldn't normally write a review like this but this is very much deserved. I was somewhat sceptical at renting again after a horrendous experience with Belvoir Lettings which had left me feeling like all Lettings Agents were the same. Throughout the tenancy, Hancock staff were always polite, eager to help and solved most problems pretty quickly. They always kept me updated and let me know what was going on. When it came to handing the property back at the end of the tenancy, I dealt with Dan who completely chaanged my previous opinion. He was helpful, informative and fair. They really are a Lettings Agent who are there as much for the Tenant as they are the Landlord. If i was ever renting again, I'd definitely go back to these.... Read more
Tenant
12th Jun 2019 (5 years ago)
Terrible agent for renting with. Only interested in the landlord as they pay them. Tenant doesnt matter. DO NOT rent through them.... Read more
Tenant
9th Mar 2019 (5 years ago)
R bird
Help us with move into a rental property,very professional people and easy to deal with, always on hand for any answers. Best of luck in there future.... Read more
Tenant
7th Mar 2019 (5 years ago)
S preeti
Very helpful and great team. God bless them for helping us buy our first dream home.... Read more
Buyer
7th Oct 2018 (6 years ago)
B Fisher
Everyone at Hancock’s we’re extremely professional throughout and all of our dealings with them were dealt with in a way that left us feeling that there would Be someone dealing with our requests immediately , great communication from all of the staff, emails and calls were always replied to which left us feeling very confident that any issues would be resolved, definitely recommend them !!!!... Read more
16th Aug 2018 (6 years ago)
M Trevarthen
Having chosen Anthony Hancock as our letting agency, I've been really pleased with the high levels of service, from Emma and the entire team. Responsive, professional, friendly and expert: recommended.... Read more
Landlord
15th May 2018 (6 years ago)
S Caldwell
Tom was very helpful and kept us informed at all stages of the sale.... Read more
Seller
15th Jul 2017 (7 years ago)
N Zena
Refreshing to find a lettings agency with such lovely staff. Made the process of viewing and applying for our new rental home really easy. Emma and Sue were always very helpful and available to answer any questions we had. Would recommend to anyone looking for a lettings agency who conduct their service with honestly, professionalism and friendliness. Thanks!... Read more
Tenant
12th Apr 2017 (7 years ago)
D Britton
Excellent family run business. Lovely personal touch and very professional.
I recommend these guys to anyone selling or renting property.... Read more
15th Mar 2017 (7 years ago)
J Mccarthy
I had dealings with hancocks a few weeks
Back they are the worst in melton
They tell lies and ripped me off and the manor
They deal with people is rubbish theta all stink of smoke my girlfriend home was worth more... Read more
22nd Feb 2017 (7 years ago)
T Lee
I have known Chris and his team for 10 years. They have masses of experience in property letting and Chris is a first class mortgage adviser. I have no hesitation in recommending Hancock's to landlords and people looking for an experienced property agent.... Read more
18th Nov 2016 (8 years ago)
T Gray
The team at Hancocks have looked after my rental property for a number of years. Throughout this time they have provided me with an excellent Property Management service, that has given me a good deal of comfort knowing that there supportive and professional approach, is focussed on getting things right for me as a Landlord. I live offshore, but this has never been a problem for the Hancocks team as they have ensured good and appropriate levels of communication. I have no hesitation in recommending Hancocks as Property Managers... Read more
Landlord
10th Oct 2016 (8 years ago)
S Bonas
What a really helpful team; friendly and efficient. Thoroughly recommend this company.... Read more
5th Oct 2016 (8 years ago)
C Mcdonald
closed early on Saturday, have been ringing since 17:20....... Read more
16th Jul 2016 (8 years ago)
G Ciotti
We had a lovely experience viewing properties through this company. They were straight-forward, friendly, and personable.... Read more
22nd Jan 2014 (10 years ago)