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- Bentons Your Property Experts - Melton Mowbray
Bentons Your Property Experts - Melton Mowbray
Opens tomorrow at 9:00am
47 Nottingham StreetMelton MowbrayLeicestershire, LE13 1NN
Bentons Your Property Experts Melton Mowbray are an estate agent in Melton Mowbray. They mainly list properties in LE7, LE14 and LE12. Over the last 6 months, they've listed 150 properties, with 122 currently on the market. Most of the properties listed have 4 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday 10:00am - 2:00pm
View all details
Bentons Your Property Experts - Melton Mowbray Reviews (153)
Have you used this agent?
69%
6%
2%
5%
18%
All (153)
Seller (30)
Buyer (11)
Landlord (14)
Tenant (30)
General (68)
K Tanna
Bentons were really supportive when it came to communicating with the seller. I worked with Maria to keep her informed of the progress of the purchase.
Buyer
29th Oct 2024 (16 weeks ago)
J Nightingale
We used Bentons as the letting agents of our home for over ten years; they have always provided a great service - from the initial advice regarding the letting process to help with ending the tenancy and assistance in getting the house ready for our return. Particular mention should go to Robyn, Jody, Heidi and Alfie who have answered our questions promptly and clearly.
Landlord
6th Oct 2024 (19 weeks ago)
S Haynes
Thank you for helping us out the our rental property over the last year, special mention to Catherine who has always gone above and beyond and helped organise all aspects of an end of tenancy.
Great team of people.
Landlord
2nd Oct 2024 (20 weeks ago)
O Green
Everyone at Bentons Melton Mowbray was a pleasure to deal with. Its nice to work with a company who feel like the really care. Robyn the lettings agent was fantastic!
Landlord
1st Oct 2024 (20 weeks ago)
M Parker
We worked with the Agricultural Team - James Sealy & Lucy Morgan - to tender agricultural land. They were always responsive, proactive and gave us lots of information and insight. We were really impressed. A local agent that gets the job done.
24th Sep 2024 (21 weeks ago)
B LINGARD
Catherine and her team was very helpful and gave me a brilliant service , would definitely recommend Benton’s
23rd Sep 2024 (21 weeks ago)
L Neath
Robyn on the lettings team was absolutely amazing! She has been so helpful throughout the process and got everything secured for us quickly. After a poor experience with another letting agent, we were even more impressed by how professional and knowledgeable Robyn is.
Landlord
23rd Sep 2024 (21 weeks ago)
C Jackson
This is the third time we have bought/sold through Bentons. Every time they have navigated us through the rough seas of buying/selling property/land with relative ease. Thank you for the entire team’s hard work.
Seller
23rd Sep 2024 (21 weeks ago)
P McManus
I've rented for 20 years. The service I've received at Bentons has been better than any other letting agent I've used over the last two decades.
Tenant
8th Sep 2024 (23 weeks ago)
7 DG
Incredible company to work with, amazing staff, very professional
5th Sep 2024 (24 weeks ago)
R Reeson
Good professional estate agents to do business with, very approachable and friendly especially Catherine A in rentals.
Landlord
4th Sep 2024 (24 weeks ago)
J mcconnell
Outstanding company, can't recommend highly enough
4th Sep 2024 (24 weeks ago)
O Durning
the BEST estate agents!!
4th Sep 2024 (24 weeks ago)
K Bishop
Excellent service all round from Bentons Melton Mowbray. Right from the start their service was first class. All issues and queries were dealt with quickly and efficiently. Natalie was helpful throughout and special mention to Mandy who completely understood me and was instrumental in the last couple of days before exchange. Wouldn’t hesitate to recommend them to anyone looking to sell their property.
Seller
3rd Sep 2024 (24 weeks ago)
D Hartwell
This is the first time I have rented, and like anyone, was a bit unsure what i actually needed to do. Robyn was amazing really, very happy to break it down to basics for me. Nothing was an issue, including trying to get into the property again after viewing to get some measurements.
Robyn was great. nothing more to say! and was very much appreciated.
Alfie was also amazing. being there to get me in the house on very short notice, and on the first day when the boiler decided not to let me have any hot water. sorted it out and had a plumber there within an hour. Very impressed!
Tenant
9th Aug 2024 (6 mo. ago)
Anonymous Homeseller
Not a very good experience -the first guy left an be no communication for a long time
Seller
7th Aug 2024 (6 mo. ago)
J Hunt
Really helpful and efficient every step of the way
25th Jul 2024 (6 mo. ago)
D Levey
Robyn at Bentons really pushed hard to get everything organised against a very tight timescale.
She always updated us by when she had promised and kept us fully updated throughout the process.
22nd Jul 2024 (6 mo. ago)
D Potter
All staff have been amazing, so helpful and friendly! Would recommend to anyone. Never felt that my questions were silly or too much hassle, responses are always fast and very informative.
Robyn especially helped with my whole rent process and was super efficient getting me moved in!
Tenant
17th Jul 2024 (7 mo. ago)
L Mellors
Recently brought a house and had a very good experience with Benton’s.
Staff were lovely, helpful and sorted any queries out promptly.
Highly recommend!
Buyer
30th Jun 2024 (7 mo. ago)
R Heathcote
The whole team at Benton's were the perfect blend of friendly and professional. Nothing was ever too much trouble, and communication was excellent. All of their work was accurate and efficient throughout.
4th Jun 2024 (8 mo. ago)
J pick
Shocking service, enquired to view a property and potentially buy but missed the phone call. Voicemail said to call them back. I did within 30 mins, no answer numerous times. No call the next day so I called only to be told they have agreed a sale and they were trying to immediately end the phone call. Very poor customer service. Will avoid now whilst looking for my new home
29th May 2024 (8 mo. ago)
S Formella
I approached Bentons (and other agents) in April 24 with a view to letting my property. I chose Bentons because they were well represented in my area, and understood the differences in marketing city/town properties and country properties. The friendly lettings team are specialised, extremely knowledgable and very well qualified. I feel like we are in good hands and I have chosen the best agency.
Landlord
13th May 2024 (9 mo. ago)
N Gilbert
The experience was very much eased by Benton’s, without them we are not sure the sale would have completed when it did, they went above and beyond to help, always contactable and very responsive, with a personable nature.
Seller
3rd May 2024 (9 mo. ago)
A Khan
We sold our property in a very timely manner.
This was due Bentons Marketing Skills and their guidance on the selling price. This brought a lot of potential buyers to view the property. Throughout the selling process the staff at Bentons were professional and friendly, in particular Melissa and James who provided sound advice in achieving our selling price.
Seller
25th Apr 2024 (9 mo. ago)
M Lane
Such fantastic service from start to finish. Excellent communication and everything dealt with promptly, even when a small issue was identified it was dealt with immediately. Very impressed. Here’s to our smooth move and look forward to dealing with you for several years to come. Thank you to Robyn, Catherine and all involved.
19th Apr 2024 (9 mo. ago)
S Riley
We bought our first home through Benton’s and we couldn’t fault them. Everything ran smoothly and the staff really couldn’t do enough for us, Maria, Natalie and Mandy in particular. Very professional yet friendly and nothing felt like it was too much trouble. Thank you so much! ????
Buyer
15th Apr 2024 (10 mo. ago)
K Stevenson
My first time selling a property, Bentons were helpful and professional throughout the stressful process, from start to finish. Respond to emails quickly and make you feel comfortable to chat to.
With it being my first time having to sell a property, i wasn't sure what to expect in the initial valuation processes etc. I had 4 different estate agents visit my property in the same day, and Richard was by far the best one to attend. He was professional and friendly, but did not act as 'salesperson' as the others in the slightest. He seemed genuinely interested in my property and getting me the best sale price as he believed it deserved. Maria, Heidi & Natalie were all so helpful and quick to respond if i needed them, nothing was too much trouble. If i needed to do it again - i would choose Bentons! Thank you all
Katie Stevenson (seller)
Seller
15th Apr 2024 (10 mo. ago)
B Kitchen
Super fast, friendly and efficient service and took all the stress out of my move. I was able to move into my property within one week of viewing, amazing!
Tenant
26th Mar 2024 (10 mo. ago)
A Huntley
Big thank you to Nick and Layla for making the whole process painless. 10/10.
25th Mar 2024 (10 mo. ago)
D Green
Natalie was great and made the whole journey go smoothly. Thank you Benton’s. Darren Rogers
21st Mar 2024 (10 mo. ago)
Khalid
First impressions, hugely impressed with Layla and her professionalism. Accommodating, communicative and incredibly helpful.
1st Mar 2024 (11 mo. ago)
A Sharp
Staff were very helpful, dealt with queries speedily and efficiently,
19th Feb 2024 (11 mo. ago)
K Beeken
Very efficient, organised and professional. Highly recommend!
22nd Jan 2024 (1 year ago)
Anonymous Homeseller
Poor communication, didn’t sell the property
Seller
12th Jan 2024 (1 year ago)
P Osmond
5 star service happy new year all
4th Jan 2024 (1 year ago)
R Blake
From the start to the finish, Richard and his team were very professional and honest with their help on our sale and their advice was always on hand when needed. Thank you all.
Special thanks to:
Thanks you Richard, it was a pleasure to have you excellent knowledge at hand throughout the sale.
11 Dec 2023
Robert Blake (seller)
Seller
12th Dec 2023 (1 year ago)
B Lewis
We had a really great experience starting our first tenancy after leaving home. Robyn took the time to call and explain each step along the way which was particularly helpful.
The application process was all online and relatively fast.
Tenant
11th Dec 2023 (1 year ago)
E Stone
I cannot fault the service, it has been exemplary and the staff are friendly and supportive. The repairs service is a quick and easy online system that results in speedy responses and I genuinely felt fully supported
Tenant
6th Dec 2023 (1 year ago)
B Hunter
As first time renters, found Bentons made things very easy to understand, helped tremdously with everything!
Tenant
4th Dec 2023 (1 year ago)
J Tickell
We had an excellent experience selling our property with Bentons from start to finish, the care they took in preparing and presenting the property to buyers was exceptional, and they then supported us throughout the process, always with the right advice at the right time. We wouldn't hesitate to recommend them.
Seller
5th Sep 2023 (1 year ago)
A LTD
All staff very helpful and pleasant to deal with
18th Aug 2023 (1 year ago)
G Hose
ALL of Bentons 5* reveiws are fake
10th Aug 2023 (1 year ago)
L Esterhuyse
Great experience. The Bentons team are professional, friendly and were very helpful in handling our rental process.
Tenant
7th Aug 2023 (1 year ago)
J Parker
Went into bentons looking for a rental property very helpful staff with information well done
26th Jul 2023 (1 year ago)
A White
From the beginning of the process Robyn was extremely helpful and understood our needs fully. She was outstanding!!
30th May 2023 (1 year ago)
J Gallagher
Yet another bad experience of dealing with Benton’s! Our first was a while ago when we turned up to view a property only to be declined at the gates as it had already sold! Second time they failed to tell the vendors we were coming and now again we’ve lost out on a purchase because they forgot to get back to us re our offer! We will never view a house through Benton’s again and certainly won’t be using or recommending.
Awful communication and incompetent staff!
Buyer
19th May 2023 (1 year ago)
Anonymous Homeseller
Good initially, but didn't push house. Just kept trying to get me to reduce price at times not suited to current market. Property on market 8 months, only 3 viewings. Changed agent.
Seller
17th May 2023 (1 year ago)
L Cartwright
Very efficient staff.
16th May 2023 (1 year ago)
D Cook
A very professional, efficient, and organised service from all at Bentons in Melton Mowbray.
4th May 2023 (1 year ago)
J Caunt
Professional house sale experience.
Seller
28th Apr 2023 (1 year ago)
T Ster
James Sealey never once returned my calls, utter ignorance and would not recommend this company to anyone. The property is still advertised for sale and I have called on 4 separate occasions leaving all my contact details. AVOID this lot
Seller
20th Apr 2023 (1 year ago)
F underwood
brillaiant valuation and service
13th Apr 2023 (1 year ago)
Emily
Benton's have been fantastic at helping me to sell my home, particularly Richard and Maria. I needed to sell quickly and they were brilliant. I was kept informed at every little step of the house selling process.
Seller
11th Apr 2023 (1 year ago)
Hugh
Not always updated
5th Apr 2023 (1 year ago)
N bass
As this was our first time moving out , Benton’s made the transition feel smooth and easy . They were very clear about what to expect and approached it in a calm and professional manner .
Tenant
27th Mar 2023 (1 year ago)
T Wright
FIRST CLASS. MOST HELPFUL. MANY THANKS. James Sealey & staf
3rd Mar 2023 (1 year ago)
A Bottrill
Toni is always very responsive to queries raised and any property related matters from both myself as the landlord or the tenants in the property. This gives a real peace of mind for all parties.
Landlord
27th Feb 2023 (1 year ago)
T Tarun
Made purchasing our new home stress free. Thank you Bentons
Buyer
26th Feb 2023 (1 year ago)
M Christian
Bentons have looked after our rental property for a very long time.They are always friendly and they know your property and your tenants when you deal with them which makes you feel valued.We have used both sales and lettings and they were both brilliant.
Landlord
24th Feb 2023 (1 year ago)
G Jackson
I have had some pretty poor experiences with other providers and decided to move to the Bentons lettings team, having had a great experience buying our house through the company.
I can not fault the customer experience I have had with them and it is a "breath of fresh air" knowing I can totally trust the team to manage my rental property. I have had a variety of issues from various tenants to a significant flood but nothing has been too much trouble for the team.
They are totally professional, prompt to respond and know their legislation and take care to look after not only the landlord but the tenants equally.
I honestly can not recommend the lettings team more highly.
Landlord
24th Feb 2023 (1 year ago)
C goodson
Fantastic, efficient service. Honest and transparent
15th Feb 2023 (2 years ago)
H Turbayne
We dealt with Robyn and Toni during our application and they were simply amazing! They made it really easy and did everything they could to make sure we were in the property we wanted within the same month! I will definitely be using them in the future and would recommend Bentons to anyone looking to rent! Especially if you’re lucky enough to deal with Toni and Robyn!
Tenant
7th Feb 2023 (2 years ago)
J Pugh
A very helpful and professional staff helped to ease a lot of the stress, very satisfied.
7th Feb 2023 (2 years ago)
C Shilham
The team at Bentons have been amazing with handling and processing our new home rental.
It was easy to arrange a viewing, the viewing time was suitable and also unhurried to appreciate the property
Catherine made a great impression of what to expect in terms of service on this first meeting. Her personable yet professional approach has really stood out.
Robin has been amazing in supporting our application and always made it feel as though they were there to help us get into our new home with limited stress.
The whole process has been so simple and quick, under 4 weeks from viewing to getting the keys. Thanks to everyone not mentioned by name also!
Tenant
7th Feb 2023 (2 years ago)
K Newcombe
Professional, friendly staff and great service to me as a tenant.
Tenant
15th Nov 2022 (2 years ago)
C Sansome
All staff i dealt with was warm and welcoming. Most issues got resolved pretty quickly and conveniently (considering it was covid times too). The best letting agent i have been with and would and have recommended to people.
Landlord
15th Nov 2022 (2 years ago)
G Kinton
This was my first flat after a difficult time and bentons helped me do it stress free . The estate agent toni did everything to make it personal and if I had any issues. They were dealt with quick . Thank you ????
Tenant
30th Sep 2022 (2 years ago)
D man
Good service for viewings and placing offers ....
19th Sep 2022 (2 years ago)
A Payne
Very friendly and professional..
18th Sep 2022 (2 years ago)
M Walsh
Great service from Benton’s yet again, in the sale of a family members property, who were extremely professional, courteous and helpful at every stage , from viewings through to completion.
Richard Harrison’s expertise, oversight and leadership of the marketing and sale was insightful, valuable and very much appreciated. It is why he has personally become my estate agent of choice through several sales, over a few decades! I feel he & Bentons staff put the word 'professional' back into the estate agency profession.
I think most people assume it's the actual sale that is the part where estate agents provide value, but in fact that is only the beginning. The sage 'hand holding', steering, navigating and professional, consistent dialogue with all the steps and parties in the conveyancing process, including the regular liaison with the solicitors involved, through to actual keys being handed over on the day of completion, is the more hidden, yet undoubtedly equally valuable and indispensable, component of Benton's service.
It is where Benton's staff, with their professional, but human and considered interpersonal skills and wisdom, add so much value, and reduce the inevitable stresses involved with such an important life event as selling and buying homes.
Particular thanks to Richard, Lizzie & Mandy who handled every element of our sale. You are appreciated .
Seller
10th Sep 2022 (2 years ago)
P Kwendesa
This company's staff hold themselves to the best standards.
The entire Benton's team is amazing and very engaging.
By far the best!
9th Sep 2022 (2 years ago)
G fell
Very professional and polote
19th Aug 2022 (2 years ago)
G Green
Really good estate agents. I have never rented before an I was in my new home within a week!
Tenant
11th Aug 2022 (2 years ago)
D Mahase
Very difficult to contact
4th Aug 2022 (2 years ago)
R Legg
We have now used Bentons twice to sell our home. We can't fault them. From start to finish they are very attentive to our needs always keeping us updated and answering the numerous questions we throw at them!! All the staff are extremely helpful and polite. Richard Harrison (valuer and director) has always been at the end of the phone for help and guidance.
2nd Aug 2022 (2 years ago)
Muna
Sorry but not a place I can recommend. Staff polite but frustrating. Simply don't listen. Got so fed up with being asked the same question I gave up.
14th Jul 2022 (2 years ago)
A Galliers-Pratt
Fantastic estate agents with extremely helpful and friendly staff. Extremely efficient and knowledgeable. They made moving very easy and kept me updated every step of the way.
17th Jun 2022 (2 years ago)
N Name
Professional manner . Returns calls and very helpful to arrange viewings. Will not hesitate in dealing in future.
27th May 2022 (2 years ago)
C Hart
We have just recently immigrated to England and were so worried that finding a rental would be a stressful experience however Catherine and Eva really made the process easy and simple. Eva communicated with us daily on the progress and truly went over and above to assist us. Thank you Bentons, we are truly appreciative of your kindest and assistance.
Tenant
14th May 2022 (2 years ago)
L Osborne
Great experience with Bentons, very thorough but speedy with all processes. Very happy to be settling in to our new home already and knowing that they are only a phone call or email away if we need anything!
Robyn was great during the process of our house move. She is very easy to talk to and always open for any questions that we had or help that we needed throughout the application and referencing processes.
Toni has been a fab property manager for us during our first house move, she is so easy to talk to, always ensuring that we can contact her if ever we need anything! When we have, she has responded quickly and been so helpful.
Couldn’t be happier!
Tenant
26th Apr 2022 (2 years ago)
N Lakin
Bentons were fantastic. The advice that they gave me was very good and reacted well to changing market market conditions during my sale. I would have no hestation in reccomending them to family or freinds.
A big thanks to Bentons!
Seller
13th Apr 2022 (2 years ago)
J Fram
Catherine from the Bentons office in Melton Mowbray has always responded immediately to my queries and has sorted out any problems within a really short period of time. Thank you!
25th Mar 2022 (2 years ago)
E Caine
It was a pleasure to meet Toni, she was both professional and friendly.
Obviously very good at her job as she pointed out all the repairs and possible replacements the house needs, I was very impressed and felt reassured that she would organise everything that needed to be done.
Overall a very good experience and would definitely recommend Bentons Agency to any potential buyer/letter or persons looking to rent.
18th Mar 2022 (2 years ago)
L Gliwa
Catherine has done a brilliant job in managing our property. She gives timely and succinct expert advice so that we can make a decision on managing the property quickly and with very little effort.
In the last exit inspection report, she checked the property thoroughly, taking clear photographs throughout and, in the summary, she pointed out the main areas which needed attending to by ourselves in terms of maintenance. She automatically obtained quotes that we could consider, so we knew what the cost would be to bring the property up to scratch without wasting any time in remarketing the property, as this could potentially affect our income.
We would not hesitate to recommend Catherine and all the staff at Bentons!
Landlord
10th Mar 2022 (2 years ago)
P Tyrak
Meeting with Toni was pure pleasure. Everything was explained, she was very friendly and helpful. Visit was very proffesional. Outstanding tenat treatment!
Tenant
5th Mar 2022 (2 years ago)
C moore
Very pleased with the service I received. Nothing was to big or small.
Would definitely recommend.
2nd Mar 2022 (2 years ago)
E Preston
I’ve just completed a sale with Benton’s.
They did an excellent job in both marketing to achieve the best price, as well as attracting a network of already known and likely buyers.
Once we had agreed a sale, their existing relationship with the buyer also meant the process moved quickly and seamlessly to completion. Many thanks to Richard and the team!
Seller
17th Feb 2022 (3 years ago)
C Gilbert
Tried to get a viewing to a rental property for 2 weeks, then when we got it it had gone. Not as professional as they used to be.
10th Feb 2022 (3 years ago)
R Wheeler
We have recently completed on our house purchase, a property listed by Bentons. It was a longer drawn out process than any of us would have liked, but all members of the Bentons office were professional and attentive throughout. They were one of the few positive constants in the process. Outstanding service...
Buyer
7th Jan 2022 (3 years ago)
S Brooks
Excellent service from the whole team at Bentons. I was kept informed at every stage of the process and highly recommend them. Many thanks.
7th Jan 2022 (3 years ago)
R Long
Only one word...... bad
11th Nov 2021 (3 years ago)
R Bone
Very disappointing, no call backs and kept waiting once final and best offers were made with no call to explain the delay, so much delay we almost lost another house of interest, not wishing to have 2 offers on properties on the table. Apparently little to no concern for prospective buyers, which caused unnecessary anxiety to all concerned.
Buyer
2nd Nov 2021 (3 years ago)
D Butchart
Very good service, and trusted agency
7th Oct 2021 (3 years ago)
I Jogi
I have been using this agency for the last 5 years as a local Landlord and they have never let me down, excellent reliable and personal service.
Landlord
4th Oct 2021 (3 years ago)
S Haynes
Richard and Bentons have been absolutely terrific, above and beyond.
29th Sep 2021 (3 years ago)
S LE
Me and my partner were looking to rent, after handing in our paperwork we hadn’t heard back for quite some time, so I went into the shop to be told they’d lost our paperwork. Brilliant, with so much personal information on. I filled in my paperwork again, handed it in. And again, never heard back. I went back into the shop and they said they’d be in touch, never were. I went back for a third time and stressed we were really eager to get the ball rolling, again I was told they would email me with details of the houses I was after viewing. I never heard anything. By this point I thought better of renting with a company like this, and went to someone else who couldn’t have been any more helpful. I never heard anything from Benton’s again.
Tenant
14th Sep 2021 (3 years ago)
R Sawford
Shame there isn’t a zero star or minus totally unprofessional useless company rental agents our rude lie when to you when enquiring about properties saying they our being decorated when they haven’t given false information even when face to face not returning calls rude very inefficient, wanted to request a viewing day after property went on Rightmove was told being decorated when clearly it hasn’t !! Visited branch in Melton Mowbray to find rent agreed in window when enquired was told was still available although viewings have been arranged already !! When I said I wanted to view still was told will have to wait they will ring me Monday no ohone call again emailed Bentons was told no answer yet also rental agent on course !! Then bungalow was readvertised at lower price then put back up next day that’s false advertising enquired about this was told mistake in system not believed rude unprofessional staff !!
Tenant
10th Sep 2021 (3 years ago)
Anonymous Tenant
Shame there isn’t a zero star or minus totally unprofessional useless company rental agents our rude lie when to you when enquiring about properties saying they our being decorated when they haven’t given false information even when face to face not returning calls rude very inefficient, wanted to request a viewing day after property went on Rightmove was told being decorated when clearly it hasn’t !! Visited branch in Melton Mowbray to find rent agreed in window when enquired was told was still available although viewings have been arranged already !! When I said I wanted to view still was told will have to wait they will ring me Monday no ohone call again emailed Bentons was told no answer yet also rental agent on course !! Then bungalow was readvertised at lower price then put back up next day that’s false advertising enquired about this was told mistake in system not believed rude unprofessional staff !!
Tenant
10th Sep 2021 (3 years ago)
P Vincent
Very Professional, great communication throughout the whole process
6th Aug 2021 (3 years ago)
J Garton
For various reasons, the sale of our property proved to be lengthy and difficult. Many times during the process we felt thankful that we had selected Bentons to handle the sale because they acted throughout with great skill and professionalism. Dealing with them on a day to day basis was a pleasure as their staff without exception acted with just the right blend of friendliness and professionalism. We would unreservedly recommend them, not one of the "cheap" agents, but in our experience worth every last penny.
Seller
31st Jul 2021 (3 years ago)
C Ridgewell
From start to finish and all the bits in the middle, and there were a lot of bits in the middle!! Through all the stress and the elation on selling, then a tad more stress. All dealt with efficiently and professionally every step of the way and at the same time with a personal touch.
Seller
29th Jul 2021 (3 years ago)
S Glover
Nice houses
24th Jul 2021 (3 years ago)
bigrick316
My wife has been with Bentons for the past 10 years and I have dealt with them for 4. We have never had any issues or problems with them whatsoever and Catherine, the young lady in charge of looking after our property has always been very kind, courteous and helpful. Any minor issues we have experienced ie ware and tear with the house, we always know that we can contact Catherine and the issues are sorted very quickly and professionally. Couldn’t recommend the company or Catherine highly enough, and anyone looking at buying or renting a property would be very wise to choose bentons.
Landlord
9th Jul 2021 (3 years ago)
D Thorpe7
Great communication with estate agents and always able to accommodate viewings.
17th Jun 2021 (3 years ago)
M Shipman
Very helpful.
13th Jun 2021 (3 years ago)
K Beretta
Highly recommend Melissa Hopson for her professionalism and calm manner in our recent house sale.
Seller
30th Apr 2021 (3 years ago)
S Stirk
Extremely disappointed with the level of service provided by Bentons. The team seemed arrogant and unresponsive throughout the entire process. They did no viewings and in most cases people who did get to view our property advised that it took them many attempts to arrange. To think we paid them thousands of pounds to essentially put the property on Rightmove and do not much else. I would go as far to say they are the worst business I have ever dealt with and do very little in the way of adding value. I would avoid and use someone like Hortons instead.
Seller
18th Apr 2021 (3 years ago)
Anonymous Homeseller
They started off great, the service was friendly and they really took the time to explain the market and the reason behind the valuation they were giving of my property.
However, over a 4 month period we only had 12 viewings, no offers and had to reduce the property twice. The initial valuation on the property has now damaged its market appeal leaving some potential buyers to ask why it’s been on the market for a while. The feedback we got from viewers wasn’t great and never in detail and we often had to chase for it.
They are very poor at communicating amongst themselves too, with one agent often not knowing what the other has said or even what we (the vendors) have sent over.
Seller
6th Apr 2021 (3 years ago)
G upenieks
Good
28th Jan 2021 (4 years ago)
Jemma
I echo the review below and would also now avoid properties advertised by Bentons.
They do not return your calls and ignore your emails. Given that you are trying to buy a house, one of the biggest purchases you could make, you'd expect that they'd provide some level of customer service, apparently not. We have since retracted an offer due to our experience as we cannot imagine what the rest of the process would be like as a buyer.
I would absolutely not recommend Bentons to anyone and discourage anyone considering instructing them.
Buyer
9th Oct 2020 (4 years ago)
A Nelms
We were recently looking for a house and a few we considered were through Bentons and we had the poorest experience with them.. to the point where we avoided houses if they were advertised with them!! The customer service compared to other estate agents was pure rubbish.. phone manner, and in person when viewing a property, they weren’t interested or friendly. Didn’t even turn up to one of our viewings! They always appeared to have someone lined up for the property. They also appear to enjoy putting houses up at a lower price to gather loads of interest and then sending everyone into a massive bidding war. I would never even consider using them if we came to selling our home in the future. Definitely use one of the other estate agents who are so much nicer.
6th Oct 2020 (4 years ago)
M Mazurek
By far the worst estate agents I've ever experienced in my entire life.
My dad has a problem with a mole in our garden, so we told Bentons about it. They didn't want to deal with the problem and we had to argue it with them.
Finally they sent a mole man out to us, he put the traps out and he suppose to be back to check few days ago but he didn't show up, so my dad emailed Bentons and asked them if they could chase him up for us.
Then Eva ACCIDENTALLY send my dad an Email which is suppose to be to Catherine, and the email said the following " Hi Catherine, Can you please deal with him. He is really annoying me now. Thank you, Eva"
Now this is outrageous, we pay for this service a lot of bloody money and that's how we get treated.
Since we moved into this bungalow we had only problems of Bentons they refuse to cooperate or help us, we been here a couple of months and they send an inspector to us to check the state of property, which is fine but we rang Bentons and asked them why are they inspecting the property after like 2 moths of us being here, so the young chap that spoke to us said " Oh it's our property we can inspect and come any time we want" then we found out the only reason they do this is because we reported few small issues that needed to be sorted out in the house.
Absolutely disgusting service, extremely rude people, and they don't care about tenants, they just want your money and shut up.
Tenant
17th Sep 2020 (4 years ago)
G Lawman
Still not arranged viewing
22nd Aug 2020 (4 years ago)
Anonymous Homeseller
Not impressed, we didn’t feel they supported us with the sale of our house, their 1st valuation was way to high, a standard 3 bed semi, £280’000???? We told them to put it on lower because we felt they were wrong. Their communication was practically non existant, we had to go to them, to see how things we’re going they only rang us a couple of times, usually when there was a problem. I get the impression they only like to sell big country houses and plots of land, obviously where the real money is!!! We didn’t get 1 viewing in the whole time it was on the market. In the end we took it off the market, and are now in the process of instructing another agent.
Seller
19th Aug 2020 (4 years ago)
G Cornell
Staff are really helpful. They got me 6 viewings within a 2 weeks of marketing my house
Seller
15th Aug 2020 (4 years ago)
A Fiford
I have had no response to my online request for property information
14th Aug 2020 (4 years ago)
O Baker
Amazing the pizza are fantastic
10th Aug 2020 (4 years ago)
V Coxson
We are now in our 2nd rental through Bentons. Very helpful, professional and throughout the checks, kept us updated, making it very straightforward. Great service.
Tenant
30th May 2020 (4 years ago)
D spring
Not been bentons...!!
15th Mar 2020 (4 years ago)
L Mccarthy
These guys are open Saturday and sunday. Fantastic.
1st Mar 2020 (4 years ago)
N S
Excellent service from start to finish. Thanks for the assistance, all.
10th Jan 2020 (5 years ago)
S Armson
Fantastic friendly service, we would highly recommend . Mandy communicated with us throughout the purhase of our new home and gave assistance with our solicitors for a faster completion date, Thank you.
Buyer
1st Dec 2019 (5 years ago)
R Taylor
I was a tenant for three years and when I first took over the tenancy, they had removed all the fuses from the property and none of the lights worked, they hadn't cleaned the property and I had no carbon monoxide or smoke detectors, essentially all they'd done was cut the grass. After having to pay an extra week to stay in my previous home they sorted out my smoke and carbon monoxide detectors, the rest I sorted out, being 6 and a half months pregnant. I never got a copy of the revised inventory despite requests, I also never got any confirmation that my deposit had been put into the Deposit Scheme, until recently when I'd moved out and am now disputing their claims to over 50% of my deposit due to their failings in providing me with the correct documentation, failure to keep their admin to date and their contractors spilling tea and coffee on my carpet and despite using professional equipment to clean the carpet they are claiming money to pay for professionally cleaning it, without bothering to actually do so. Then charge me additional money for wear and tear to the carpet when they're not even doing anything with said carpet!
Tenant
30th Nov 2019 (5 years ago)
D Featherstone
Bentons, both Residential and Lettings have served my family and I amazingly well for many years. Every member of staff, without exception, is efficient, friendly and go out of their way to help. I recently sold a property and couldn’t have wished for a better service. They found me a property to let soon after and the support I have received, and am still receiving, is second to none. I won’t name names, there are too many to mention, but you are all very much appreciated. Thank you very much.
Seller
1st Nov 2019 (5 years ago)
T Jennings
Love
28th Oct 2019 (5 years ago)
K Wilson
I used the website, it was easy to navigate and provided me with the information I was seeking.
28th Jul 2019 (5 years ago)
S Andalo
5* knowledgeable team
13th Feb 2019 (6 years ago)
G Garner
Only looked there was a lot of houses up for sale...
20th Dec 2018 (6 years ago)
T Baddock
Spot on
30th Nov 2018 (6 years ago)
G parkes
Just wanted to thank the team at Bentons for the successful sale of our house (particularly Mandy). Inevitably these transactions never go smoothly but the Bentons team always did their utmost to keep communication between all parties and never stopped focusing on the end result. Thank-you - I've no hesitation in recommending Bentons and i would certainly use them again!
Geoff & Caroline
Seller
22nd Jun 2018 (6 years ago)
D Burgin
As a landlord I rate Bentons as the worst letting agency I have ever dealt with.I am still sorting out a total mess they left me with 6 months ago.Employ this firm at your peril > I have found them worse than useless.
Landlord
2nd May 2018 (6 years ago)
S Watts
Fantastic service selling our slightly unusual property. Thank you so much James, Antony and the rest of the team for all your hard work
Seller
18th Apr 2018 (6 years ago)
T Smith
Great estate agents, very knowledgable . James Warne knows his stuff.
21st Mar 2018 (6 years ago)
C Eley-Gaunt
Richard is very knowledgable and gives good advice about selling properties. I have seen a lot of bad reviews from tenants but they are not the client. I am the client and have had excellent service.
Seller
24th Jan 2018 (7 years ago)
V Townsend
By far the worst Estate Agents in the UK! If you are wanting to rent properties please bare in mind that Bentons have openly admitted to having more loyalty to the landlord then the tenants, basically they see people who rent as 2nd class citizens and I even have the recording of the phone call to prove it which I have also sent over to Alastair Benton the Managing Director following a lengthy letter. If you are unfortunate enough to encounter Denise Hood who shocking is the assistant Lettings Manager at Bentons Melton Mowbury I would strongly advise the people who work really hard to pay to live in a RENTED property DO NOT USE BENTONS - Melton Premier, Newton Fallowell, UPP and Shouler & Son are fair and always consider tenants to be equal to society and treat you with respect and great customer service! If Bentons loyalty is with the landlords can you even imagen how difficult it would be to get any problems fixed with the property! The staff at Bentons have obviously had backwards training on lettings or it could just be Denise looking down at people who rent properties instead of owning one for themselves.
Tenant
19th Jan 2018 (7 years ago)
G Press
Absolutely terrible experience. We were renting hoise for 3 years. Over that time none of the reprted problems was resolved without issues. It takes 2-3 weeks for first answer and if you won't chase it you will have to live with it. When heating gone in winter, 3 wweks after it was reported I was told that I'm only chasing it cause I don't have to pay for repair. Even now when we move out I need to chase confirmation that I return keys. It is a shame that people who claim to be serious professionals are so rude and lie to customers. Hope I won't have to deal with them again.
Tenant
3rd Jan 2018 (7 years ago)
I Raines
Absolutely first class. Needed a rental property at short notice that would allow for our dog. Eva, Denise and the team made the difficult happen very quickly. Professional but with a personal touch. Our experience has been such a relief after other letting agents who don't seem to care who you are and what you want. Talk to them, they will do their best.
Tenant
30th Oct 2017 (7 years ago)
A burton
Excellent service. Quick responses and speedy process throughout. Many thanks
5th Oct 2017 (7 years ago)
L Whitworth
Shame I cannot give a zero rating. Their total lack of professionalism and disregard for rental tenants is appalling. I would never recommend anyone renting through this agent. I would be very willing to have a constructive conversation with someone from Bentons if there is anyone who has an ounce of integrity within the organisation.
Tenant
30th Sep 2017 (7 years ago)
Konrad
no issues
26th Aug 2017 (7 years ago)
I Greig
We have bought two properties through Mandy at Bentons and wouldn't go anywhere else. Mandy and the team were very supportive when we were unsure of our plans, went that extra mile to ensure we got our dream property and kept us fully informed throughout every stage up to completion. Excellent service.
Buyer
10th Aug 2017 (7 years ago)
D Hawker
We chose Bentons to sell our family home in the west Leicestershire countryside. Compared to other agents I've dealt with, they gave a good level of service. They understood the nature of the property, our goals and our timescale. They returned my phone calls and emails, got us a good number of viewers and offers, and did all the viewings themselves except a few times when viewers asked to come at short notice. Their office appeared well run, with different staff roles reasonably clear and communication reasonably reliable. They responded to our feedback, never put undue pressure on us, and were always polite and courteous. We rarely felt lost or forgotten, and ultimately they found us good buyers who stuck with what became a very protracted conveyancing process.
I would highly recommend the experience of selling through Bentons. The only reason I would not give them five stars is that I'm unsure whether their sale strategy achieved the maximum value. Because of the rural location and future development potential, we were advised to sell with an uplift clause to limit development. Our solicitor's guidance states that the details of uplift clauses need to be negotiated between surveyors and solicitors. As our surveyors, Bentons barely got involved in discussing the details of the uplift until a very late stage, possibly contributing to delayed completion, and undermining our confidence that they understood uplift. Also they advised us to start with a high asking price, which we dropped by 22% to achieve a sale. I was involved in selling a property in a similar value range the year before. Starting that time with a low asking price, we sold it much more quickly and at a higher price than we achieved this time. So I would not hesitate to recommend Bentons for the operation of their sales service. But I am unsure whether they made the right calls in advising how to get the best value from an unusual property.
Seller
4th May 2017 (7 years ago)
R L
Disappointing experience. We hurriedly put through an application due to being told by Bentons of the interest in the property. This was on the condition that the landlord would consider the poor quality of the oven considering the size and quality of the rest of the property. We were pleased to be accepted following our application but it then turned out that the oven issue was never addressed by Bentons with the landlord and our application fee had been taken. This wasn't a deal breaker however.
We weren't kept updated throughout the referencing process despite paying a substantial referencing fee and even today I have no idea if all the references were received!
As with most house moves there were unforeseen issues, the main one being that the existing tenants were not able to vacate by the property by the advertised date and needed to stay for longer. We were unable to hold on this long due to our existing tenancies, and not wanting to see the tenants without anywhere to live plus us needing somewhere to move into asap, we pulled out and found a property elsewhere.
We didn't get our substantial referencing fee back. Whilst it's appreciated that it was our decision to pull out, it was not us who held up the move-in date. Considering the poor referencing service anyway and the external issues beyond our control, a partial refund at least might have been some recognition of the inconvenience and below acceptable service received.
All in all, this was a disappointment. The staff are pleasant enough and would return calls but overall I wouldn't proactively look to use Bentons again.
Tenant
22nd Mar 2017 (7 years ago)
H Adventures
I have nothing but praise for the service that I received from Bentons. They kept me informed of progress and always returned my calls promptly if the particular person I was trying to contact was unavailable.
Another member of my family also used Bentons after poor service from other local estate agents and also found their staff to be highly professional and helpful.
Would highly recommend.
14th Mar 2017 (7 years ago)
S Wilson
The people who do viewings I've never had an issue with (they get them their money!) However, the people in the office (with the exception of 1 or 2) are extremely rude.
11th Jan 2017 (8 years ago)
T BEESLEY
Very bad experiece due to total lack of communication ,their administration is almost non existent.Took our house off the market having verified buyers mortgage , which didn't exist !! Lost 2 prime months until i insisted it was put back on. Basically a shambles - don't go there !
Seller
3rd Dec 2016 (8 years ago)
A Garcia
I rented a house. I had only one neighbour with the windows looking at my private back garden. Every time the grass in the back garden was overgrown, Bentons sent an email saying that someone had complained about the poor maintenance of the garden. When I asked who was complaining about the garden I never got an answer.
After 1.5 years living there and several anonymous complains, I explained Bentons that (1) I had discovered that my neighbour worked at Bentons (I could see their pictures and names from the webpage) and (2) it was not correct that I would receive complains every time the grass in my back garden (not visible from the street) was overgrown. 1 day after, I received a letter asking to leave the property in two months. The house was rented 2 weeks after I left.
I should have maintained the garden more often, Bentons should not have spied and bullied me with anonymous complains, causing me a considerable amount of stress.
I would not rent from them again and I would not recommend them. It was a bad experience.
(Actualisation: More than 25 days to get the deposit back!!)
Tenant
25th Sep 2016 (8 years ago)
R Stevens
Very poor service, they pick and choose clients please be aware especially if renting. Would not recomend very rude..
Tenant
12th Sep 2016 (8 years ago)
S Moss
Couldn't recommend them highly enough. First class.
24th May 2016 (8 years ago)
X Li
We had terrible experiences with Bentons. We got the impression that they are rude and they pick and choose buyers. In order to buy a property from Bentons, having the funds is not enough, there are other mysterious criteria that we are yet to find out.
We rang them after first viewing to say we want to make an offer, please speak to the vendor about a few changes we wish to discuss with them. Then.....nothing.... no reply. Are the vendors still considering it a month later? Now we just have to assume that the vendors do not wish to sell to us....
Now I avoid properties advertised by Bentons.
Buyer
15th Jul 2015 (9 years ago)
A Ah
I went to view a couple of their properties. Arranging this was easy enough and everything appeared fine until I actually liked one of the properties and asked the agent to please forward me the tenancy agreement to look over before solidifying things. The estate agent not only refused to let us look at the contract through any means but did this in a rather unprofessional and rude manner, suggesting that we were attempting to steal it and being unreasonable somehow. Please note that we even offered to look at it in her office under supervision.
Potential Tenants: DO NOT rent from anywhere which does not let you have a look at the tenancy agreement before paying some amount of money. In this case she was demanding that we first pay 70 pounds each for referencing checks before letting us see it supervised and in her office, to sign it. This is completely unacceptable and I am surprised such a policy is legal. I dread to think what is in the draft contract.
26th Apr 2014 (10 years ago)
D Edson
Right from first contact Bentons were professional and helpful. From Mandy arranging a viewing to James coming out to value my property (at short notice) I was very impressed. Not only am I happy at the way they dealt with me I feel confident that potential buyers would get an excellent service resulting in a quicker, smoother sale for me! The floor plan and photos were done on the spot and the photos were excellent, so important for internet sales. No pushiness or hyperbole. Strongly recommend.
Seller
17th Nov 2013 (11 years ago)
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