I have found Keys to be a professional and efficient agent - highly recommended. Always responded to calls and kept me informed.... Read more
Landlord
28th May 2024 (7 mo. ago)
R Knight
Thank you to Kelli and Mandy for looking after our property, i've used Keys for several years and the team are always proactive and on hand to address issues if and when they arise. Thank you... Read more
Landlord
26th Jan 2022 (2 years ago)
K Jones
Kelli and Mandy helped me find a tenant for my property. The service received was fantastic - they did all the work i.e. viewings, references, credit checks, eventually finding me a model tenant. Thanks for all your hard work girls. I would recommend this company 100%.... Read more
Landlord
20th May 2021 (3 years ago)
M Shepherd
Lovely building (corrected previous rating to error)... Read more
5th Feb 2021 (3 years ago)
W Heart
Rented from them in Ogmore Vale. Great people and company.... Read more
Tenant
1st Oct 2020 (4 years ago)
S Li
Very unprofessional real estate company. The staff is slow, 100% don't use this company. you must lost money. So rubbish.............. Read more
30th Sep 2020 (4 years ago)
L hurley
I have had outstanding service from Keys letting agents. It is a scary process to let out a property, however Kelli and the team have been very professional, gone above and beyond and found the right tenants for my property when I purchased it in 2017 who are still in the property which is a good sign of good tenants and a great agent.
Over the last 3 years I have not had to worry about yearly safety checks such as gas and electric, smoke alarms and fire safety equipment, they have taken care of all of this for me.
A thorough assessment and itinerary was carried out prior to letting and regular visits are carried out to ensure my property is being looked after and I have not had to worry about missed payment on rent. I can not thank them enough and I can sleep at night knowing I do not have to worry about my properties.... Read more
Landlord
7th Sep 2020 (4 years ago)
K Lapton
Unfortunately I had to give a one star!... Read more
10th Jun 2020 (4 years ago)
D Okeefe
Lovely helpful professional people.... Read more
29th Nov 2019 (5 years ago)
S Clarke
Very helpful to help you in any way all of them ,go that extra mile an treat you with respect:) so be respectfully back to them an you won't be disappointed, helped me through a difficult time in my life when looking for a place to rent,... Read more
Tenant
16th Apr 2019 (5 years ago)
J E
Absolutely faultless service from Keys management, They have always been hands on with sorting repairs and thier communication with me is always second to none! They were there to help me when other estate agents didn't give me a second look. It's a shame I can only give 5 stars, Because I would give 10!... Read more
16th Jul 2018 (6 years ago)
L Griffiths
Amazing service and very friendly... Read more
17th Jun 2018 (6 years ago)
M Howatson
Been with keys for many years now. Very helpful staff fast to get professional people out if there are any problems with the property... Read more
5th Feb 2018 (6 years ago)
J Davies
I’m a landlord and keys let my property out the clients. Fab service and always contacted prior to any work or issues with the property. Can’t fault them!... Read more
5th Feb 2018 (6 years ago)
C 7
Iv been a tenant with keys for numerous years, everything is done professionally and they cant do anything else but help, the team is very friendly and always deal with my queries in a professional manner. I'm very shocked to read some of these reviews and allegations. maybe a case of some sour eggs or bad tenants... Read more
5th Feb 2018 (6 years ago)
E cross
I lived in a keys property management house. We were left with a broken boiler for 3 years. Of which I have proof from British gas! I had a leak in the bathroom which no one was interested until it came through to the living room ceiling and the player fell down leaving a gaping hole in my ceiling and it was left like that for 2 years!! DO NOT GO WITH THESE PEOPLE!!! All they want is your money!!! I am now being threatened with the police!! I was treated with such disrespect and arrogance. I was spoken down to and patronised! Not even worth one star.... Read more
2nd Feb 2018 (6 years ago)
A Neagu
Unprofessional agency !!I can't give less than a star .... Read more
19th Sep 2017 (7 years ago)
M C
Very unhappy the way we've been treated over the last week. Promised numerous phone calls/emails about a property, felt that we wasn't kept in the loop when the company was communicating with the landlord with enquiries. The advert for the property mentioned no details about issues with pets, so we (my partner and I) wanted to progress and push through as quickly as possible due to giving our current landlord a month notice without having to wait an additional month on top.
We both agreed on a date where we would view a property. When we turned up, we waited half an hour, no sign of anyone. This was organised after 5pm so there was no-one to contact as the office was closed. Very frustrating. Especially that my partner had to leave work earlier than usual and just the pure distance we had to travel. After my partners strongly worded (yet tasteful) Facebook message (around 6pm) we were suddenly contacted out of the blue saying "they'd text and left a voicemail" to let us know they didn't receive the keys and that the viewing has been cancelled.
The most frustrating aspect was that we had to keep chasing the company for responses over the course of two days. I'm pretty sure we called them at least 5/6 times and spoke to someone where we were advised "I'm just waiting to hear back from the landlord", "I'll ring you back in 20mins", "I'll email you over some documents", "I've spoke to one of the joint landlords and they need to speak to the other about the pet". I understand that we're not the only customers but to be updated on what was going on should have been standard.
Keys have an outstanding customer friendly policy when it comes to agency fees. But it felt that they couldn't keep up with the promises they'd given, which eventually led to a breakdown in communication and made us completely withdraw our interest from the property.... Read more
11th Jul 2017 (7 years ago)
V davies
Best Letting agency in Ammanford !!! Highly recommend been a landlord with Keys property management for a good few years and had no problems. they manage all my properties.... Read more
Landlord
10th Mar 2016 (8 years ago)
A .
DO NOT WASTE YOUR TIME AND MONEY.
Terrible, not even worth one star. Dealing with these jokers was the furthest away from professionalism I have ever experienced. It was a stressful and costly short partnership. They are rude, don't answer the phone or return messages, don't do what they say and charge for work they haven't actually done or done to a very poor standard. I wouldn't even use if I was on my knees and had no other choice.
Advice from experience of dealing with them - go elsewhere. ... Read more
14th Jan 2015 (9 years ago)
D Morris
Congratulations on the move to bigger premises at 6 Wind Street. Sad to see you all go after faultless front-of-house and management services for over a decade.... Read more