H Jones
The staff are friendly and approachable, I felt valued as a customer.
Thank you... Read more
4th Feb 2025 (7 days ago)
M Davis
Not very good at all I regret to say. A catalogue of failures that repeated over and over despite repeated apologies and assurances.
The final straw being an arranged viewing for 21st Dec that never ever existed.
This is just the latest in a series of failures on John Francis' part to fulfil their contractual obligations to effectively promote and sell the property.
Including but not limited to:-
1. Delays in putting the property on the market and erecting sign board (they'd ran out of signs!!!).
2. Not answering the phone or responding to messages left.
3. Not responding to e mails in a timely manner.
4. Not passing on details of offers made (a verbal offer not followed up in writing).
5. Not forwarding feedback after viewings.
6. Cancelling viewings due to staff availability issues (totally unacceptable).
7. Removing one of the joint vendors from the contacts list (nobody could account for who, why or when this happened).... Read more
Seller
23rd Dec 2024 (7 weeks ago)
D Roberts
The team at Ammanford were superb at every point, and we completed the purchase within 6 weeks
They understood our needs and timescales and kept us updated throughout.
If you are looking for a company that will call you, keep you updated and really care, then I recommend them completely.
Keep up the great work.... Read more
Buyer
18th Oct 2024 (17 weeks ago)
P Allchin
The staff are friendly and Louisa has been most helpful.... Read more
15th Oct 2024 (17 weeks ago)
R Davies
We used John Francis Ammanford to sell our house and definitely made the right decision to use them! Kayley practically sold my house back to me after coming over for the valuation, she was so enthusiastic and positive! The photographer they use made the house look amazing in the photos and the 3D walk through was great! Once the house went up for sale Louisa was really quick with communication and we had a viewing booked pretty much immediately. Louisa was also enthusiastic and friendly. Our house sold straight away for the full asking price that they had originally valued so they were spot on with that. Overall I can’t fault anyone at John Francis Ammanford, they were always at the end of phone to answer any questions and kept us well informed, would 100% recommend and use again!... Read more
Seller
7th Oct 2024 (18 weeks ago)
A Newman
Encourages Gazzumping. :(... Read more
15th Sep 2024 (21 weeks ago)
E Bruce
We went to view a house and the estate agent Rachel was very informative, very pleasant and helpful. Nothing was to much trouble for her. We also came back for a second visit and Rachel sorted out a few issues we had with the house. Rachel is an asset to John Francis Estate Agents, you need to hold on to this lady.... Read more
10th Apr 2024 (10 mo. ago)
They sold my property very quickly and efficiently and always provided timely feedback .... Read more
Seller
27th Dec 2023 (1 year ago)
M Oliphant
The best estate agents! Kayley, Liz & Kyle have been so helpful, are approachable & professional. I would not hesitate in recommending them or using them again.... Read more
28th Nov 2023 (1 year ago)
A Greening
We live in Pontardawe and have dealt with the Pontardawe, Ammanford, Carmarthen and Narbeth branches. I have to say that every member of staff we have come into contact with are so professional and friendly. They really know their stuff and their customer service is second to none. I would highly recommend both buying and selling with John Francis.... Read more
Seller
27th Oct 2023 (1 year ago)
H Crome
We’ve been viewing houses for a while now and Liz from John Francis made us feel welcome and comfortable while we were shown around. We were pleasantly surprised by the thoughtful ‘after care’. Thanks Liz... Read more
21st Oct 2023 (1 year ago)
A Dymond
All staff are lovely and helpful! Had meetings with their mortgage advisor Craig and he was so helpful! Nothing was too much for him as we were fairly new to the process. Couldn’t have picked a better place to start our house journey.... Read more
19th Oct 2023 (1 year ago)
P anderson
After my mother passed we had Kayley from John Francis Estate agents to carry out a present day and retrospective valuation of the property prior to putting it on the market. We found her to be extremely pleasant and empathetic to our situation whilst being very professional and knowledgeable.
Kayley gave us good advice in respect to the property which we will take on board prior to her putting the house on the market .... Read more
Seller
27th Jul 2023 (1 year ago)
S James
Fantastic.... Read more
27th Jun 2023 (1 year ago)
R Hobbins
Lauren was very helpful when she first came to valuate our property and her enthusiasm was infectious. We were in two minds at first as to whether to sell but she gave us the confidence to carry on believing we would have no trouble selling.
She was absolutely right, we had viewings and offers in immediately when our property went live. She said she was there to help with the viewings if we required it and followed up and reported back to us with feedback.
We couldn’t have asked for a more helpful member of staff. Our sale went through without a hitch and was completed within 6 weeks.... Read more
Seller
10th Sep 2022 (2 years ago)
L Mitchell
A truly fantastic service. Sold within 2 days of going live on Rightmove etc. Good local knowledge, perfect price point and kept informed of all progress.
Very, very impressive ????... Read more
14th Jun 2022 (2 years ago)
D Brennan
Very helpful and professional service.... Read more
28th Jan 2022 (3 years ago)
J Plant
We cannot recommend John Francis in Ammanford enough. Dana, Helen and the team have helped us through what only can be described as a long and difficult purchase. Without Dana we probably would have given up, but with Danas communication and support we kept going and got there in the end.
Thank you so much Dana for everything. Thank you to you all.
Highly recommend
Jane and Jozef... Read more
Buyer
26th Sep 2021 (3 years ago)
M C
They are dreadful. Arrogant, self opinionated and incompetent. I wish we could let a Vendor know that these people lost them a Sale.... Read more
7th May 2021 (3 years ago)
R Garrett
We’ve been looking at properties with multiple agents for a number of months now and were impressed by their professionalism and customer service. It was a no brainer to use them to sell my house too! The in house mortgage advisor is fab too.... Read more
Seller
23rd Feb 2021 (3 years ago)
C Games
The sale of our property was made alot less stressful, and Helen kept us updated every step of the way.... Read more
Seller
11th Feb 2021 (4 years ago)
P Roach
A highly professional, yet also personal, service provided from start to finish. Would highly recommend them.... Read more
8th Feb 2021 (4 years ago)
C Bodily
Fantastic agents we looked at our forever home with John Francis. We had a buyer pull out and consequently our home was put back on the market. Unfortunately ( or more fortunately for us) that buyer had to pull out as their buyer pulled out. I was at home in Kent when Dana called me to advise me that our house was available again. Luckily we had a tentative offer on our property and then is confirmed over the weekend. I contacted Dana to confirm that our offer was confirmed. We all the hassle we had with Brexit then subsequently covid. Dana and all of the team at Ammanford were in contact even though they were working from home. I would recommend them for anyone looking to sell or buy in the area.... Read more
Seller
8th Feb 2021 (4 years ago)
J Stevens-Hunt
I cannot recommend John Francis Ammanford highly enough. From start to finish they were totally professional, incredibly helpful, very understanding and the most responsive estate agent I’ve ever encountered. I was on a very tight deadline for my purchase and the team made it happen. Without them there is no way we’d have completed on time. Dana, Helen and all the team were simply brilliant from the first viewing to picking the keys up. If you need a thoughtful, pro-active, motivated and understanding estate agent, look no further.... Read more
Buyer
4th Feb 2021 (4 years ago)
P Monkcom
Thank you to all at John Francis Ammanford who guided us through a complicated sale, lockdown 1, lockdown 2! Everyone was helpful and patient, responding to our every phone call and ensuring everything went as smoothly as possible.... Read more
Seller
21st Nov 2020 (4 years ago)
L rideout
Excellent and friendly service from an experienced team who kept me informed at every step of my purchase.
Thank you team Ammanford... Read more
Buyer
3rd Oct 2020 (4 years ago)
J Williams
Sale and purchase using John Francis Ammanford branch. Excellent service and advice throughout the process from Dana, Helen and Milly. We had a really difficult sale and they went over and above to help us get a successful conclusion. Highly recommended.... Read more
Seller
6th Sep 2020 (4 years ago)
M Williams
John Francis in the Ammanford branch offer an exceptional service. They always keep me informed when new properties come on the market. They offer a full service which I have not been offered anywhere else. I do have a property to sell but having a valuation & mortgage advice the same time gave me confidence & trust in the company. Thanks to all, just waiting for the right property to come up. I will definitely use John Francis to sell without a doubt.... Read more
Seller
29th Oct 2019 (5 years ago)
M N
I would highly recommend John Francis Ammanford who recently sold a property at auction for us. The staff are great, knowledgeable and friendly. They guided us all the way; from putting us in touch with a company for house clearance to instructing a solicitor. They kept us informed at every opportunity.
A very big thank you to you all... Read more
Seller
29th Oct 2019 (5 years ago)
K Phillips
Well what can one say about this Company Professional from start to finish. Without Dana I would have given up a long time ago what was a very 3 month stressful time for all people involved in the chain Dana picked me up on a daily basis. in a word FANTASTIC ! I'm hoping not to move in the near future but if I was too I would definitely use John Francis Ammanford again, Well done to all x... Read more
Seller
10th Oct 2019 (5 years ago)
S Morgan
What fantastic support we have had through such a stressful time? If it wasn't for Dana, chasing up solicitors and taking the stress of the chain of buyers we would all be way behind with our move. They have done more than I would have expected estate agents to do on our Sale and purchase. So grateful.... Read more
Seller
13th Sep 2019 (5 years ago)
K Neal
Very professional, such nice friendly staff... Read more
13th Sep 2019 (5 years ago)
K griffiths
Very helpful, friendly and professional, I’d definitely use John Francis Ammanford again and highly recommend them ????... Read more
11th Sep 2019 (5 years ago)
S Stuckey
They were fantastic. They got everyone to communicate and get the Completion agreed. So helpful and lovely staff.... Read more
22nd Jul 2019 (5 years ago)
G Yex
Two months of messing us around, no communication unless we phoned in to chase them, and then they sold to someone else before telling us that they had no intention of working with us from the start.
Unprofessional & uncommunicative, avoid wherever possible.... Read more
17th Jul 2019 (5 years ago)
D Cowlin
Sold 2 houses now with the Ammanford branch and they are brilliant. They are a great team that are nice and friendly but at all times highly professional.... Read more
Seller
6th Feb 2018 (7 years ago)
H Lewis
All the Team at Ammanford Branch of John Francis were exceptional in their professional and caring attitude. They were there whenever we needed to ask or discuss any aspect of the sale. John Francis Team were absolutely right about a realistic selling price, and we sold very quickly. Having the right people doing the right job took all the stress out of selling. Well done team and thank you all so much ????. C & H... Read more
Seller
5th Feb 2018 (7 years ago)
E saywell
Exceptional service from the whole team at Ammanford helped with all aspects on my journey to sell my house WELL DONE Helen and Team... Read more
Seller
3rd Feb 2018 (7 years ago)
B Mcandrew
I am really very pleased with all the staff at ammanford branch they are very professional in all aspects of their job and all go the extra mile to secure a sale on my property I have also purchased a home throo their regular property auctions and they all made it as hassle free as possible thank you all very much appreciated... Read more
Seller
2nd Feb 2018 (7 years ago)
S Branch
Thanks to everyone in Ammanford Branch supporting and keeping us updated during our sale and the purchase of our new home. Especially liaising with solicitors and purchasers. Would definitely recommend all at the Ammanford Branch for buying and selling.... Read more
Seller
2nd Feb 2018 (7 years ago)