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Home
Estate Agents in Pontyclun
Move It Sales & Lettings - Pontyclun

Move It Sales & Lettings - Pontyclun

3.4

22 reviews

Opens tomorrow at 9:00am

16 Cowbridge Road, Pontyclun, CF72 9ED

Move It Sales & Lettings Pontyclun are an estate agent in Pontyclun. They mainly list properties in CF38, CF39 and CF42. Over the last 6 months, they've listed 4 properties, with 2 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on OnTheMarket.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:00am - 12:00pm
Sunday Closed

View all details

Move It Sales & Lettings - Pontyclun Reviews (22)

Have you used this agent?

All (22)

Seller (1)

Buyer (0)

Landlord (10)

Tenant (6)

General (5)

Anonymous Tenant

Tried several times to arrange a viewing with the company only to be ignored after the first email exchange, completely ignored me until the property I was after had gone off the market.... Read more

Tenant

23rd Jan 2024 (11 mo. ago)

Anonymous Tenant

failed to disclose a holding fee was non refundable, landlord pulled out of agreement and refused to return holding deposit... Read more

Tenant

22nd Sep 2022 (2 years ago)

C Tarran

Very unprofessional wasting working peoples time with viewings and holding fees.... Read more

29th Oct 2019 (5 years ago)

B driscoll

One of the best moves i'v made as a landlord was to ask Move It Properties to start to manage my property in Ferndale. They found a tenant quickly, even before i'd completed on the property and it was a case of picking up the keys and handing them over to Louise the same day, who needs a special mention as she has been absolutely surperb. Nothing has been too much trouble for her and she has made such a good impression that Move It now have their 3rd property for me some 8 months later and i've literally had no void periods. I was a little worried initially about their base location (Beddau Ponty) in relation to my properties Ferndale, New Tredegar, Aberdare, but having met Louise and exchanged many emails (answered quickly) and seeing how Louise deals with tenants and their meetings and with myself, I dont think, not being local has been a negative.. in fact. I dont think I could be any happier. I've been with a few more well known, larger, more local firms thinking it would be better for me and the tenant, but the service from those has been nothing like that given by Move It Properties which has been far superior. Kind regards Move It Team, Ben Driscoll.... Read more

Landlord

8th Jul 2019 (5 years ago)

G Watts

The team at MoveIt are efficient and friendly which is what I need as a landlord as I work away from home a lot and so need them to sort out issues as they arise. Things like Gas and Electric inspections and certificates are arranged efficiently and as a result I do not need to worry that they are not done. A good service by a great team.... Read more

Landlord

24th Oct 2018 (6 years ago)

M Crees

Have recently come across Move It Properties when looking for an investment property in the South Wales area. Cannot fault them and Louise has gone that extra mile with all your help and support. The professionalism of all is second to none. Looking forward to building a strong professional working relationship with you as the tenant move in. Many thanks to you all. Keep up the good work. Many thanks again Adrian... Read more

26th Jun 2018 (6 years ago)

L Nicholls

Carmen and the Move It team were very compassionate when our tenant was having difficulties. They gave us good advice and kept us up to date throughout. All is fine now, thanks to Move It's actions (it could've been a very different situation).... Read more

Landlord

24th Jun 2018 (6 years ago)

L Baul

I’ve been renting with move it for around year half. have had few problems around house. Contacted move it and they get someone out right away to fix the problem . very happy with the service excellent work will be staying for lot longer ????????????... Read more

Tenant

9th Jun 2018 (6 years ago)

T Price-Whitehead

We first engaged Tanya at Moveit Lettings & Sales in 2009 when we wanted to let out our 2 bedroom apartment. We have now been with the company over 9 years and are very happy with the customer service levels and support provided by the team. There have been a number of improvements to the service over the years - from postal to electronic invoicing, added value advice and support for tenants and landlords. Not living close by, we rely on the Moveit team to source local services and professionals for maintenance, and replacement of items which are required from time to time, for example, we recently needed to source and fit a new washer/dryer and update electrics to new standards. These tasks were completed within a few days by skilled electricians and maintenance staff, ensuring that the tenants were not disadvantaged and the old machine etc was disposed of appropriately. Monthly statements etc are e-mailed, on time and are accurate. Monthly rental payments are received in our bank, on time. Communication is prompt, in order to resolve any issues that may arise, for example with the building, tenants, management company etc – all as soon as possible. Regular checks are made to ensure that the property and contents are being looked after and maintained by tenants, to standard. Overall we are happy with the service provided and will continue to be clients, as long as we retain the property. Fortunately, Moveit can also deal with sales, should that service be required. Mr & Mrs Whitehead, Brecon... Read more

Landlord

29th May 2018 (6 years ago)

H Bason

Louise and Carmen are both polite professional and have managed my property to the best of their ability, I highly recommend Move it Properties Ltd to both Tenants and prospective landlords.... Read more

Landlord

15th May 2018 (6 years ago)

M Abraham

A;ways excellent service from the Moveit Team. Been with them for over 12 years and no complaints as a Landlord or from any of my tenants.... Read more

Landlord

8th May 2018 (6 years ago)

G Roberts

Having a job that keeps me away all week I need a reliable letting agent to manage my property and having used this company before I have the upmost confidence in their performance... Read more

Landlord

15th Apr 2018 (6 years ago)

C Dunk

Very pleased with the service that they provide . Very helpful to me as a new landlord and they have found tennants very quickly providing all appropriate paperwork and contracts in a timely manner.... Read more

Landlord

9th Apr 2018 (6 years ago)

P Gibbon

Disappointed to read this company having a dig at my wife... if you read her review she isn't saying anything bad about the company at all.. just advising anyone to keep receipts for future reference. A mistake that we made should I add. However I need not say anymore as I am sure that intelligent people will easily work out the type of person they are dealing with by the standard reply to each review from the owner!... Read more

2nd Apr 2018 (6 years ago)

J Gibbon

Just thank God I don't have to rent any longer and fortunate to have bought my own house. As above review suggest all landlords are out to make a quick buck these days. We did resolve our disagreement eventually with this company and I received my money back and an apology after agreeing to remove my review. Advice for future tennents keep all documentation as proof that you payed deposits or you may have a fight on your hands to get it back.... Read more

Tenant

31st Mar 2018 (6 years ago)

G Evans

Excellent professional service from Moveit Sales & lettings. I would not hesitate in recommending them to any landlord in managing a property.... Read more

Landlord

19th Mar 2018 (6 years ago)

S Nicholson

Just wanted to say how impressed I was with the service I received from these guys. I'm aware that I can be somewhat difficult to deal with at times as I don't work a normal 9-5 like most people. This wasn't a problem at all and they made it really easy for me. If anyone is looking for an agent to take care of their properties with minimal hassle then I can highly recommend Louise and the gang. Thanks Guys!... Read more

Landlord

1st Feb 2018 (6 years ago)

L Smith

Really helpful and friendly service I have received over the last few years with this company.would recommend to any one looking to rent or sell... Read more

12th Jan 2018 (7 years ago)

D Ashcroft

This review is aimed at prospective letters from Move It - like ourselves. Firstly, some background. My family and I have never let off Move It, because we never got that far. However our experience with trying to view properties has been unprofessional at best, and an absolute shambles at worst. In the process of trying to view a single property, in the space of a week we were cancelled on; moved; and then finally informed that a property was not available as the "landlord had not been able to find a new property" but that when they did we were "welcome to view it then". My complaint is particularly around the lack of organisation and communication. On the morning of one visit, we were informed by an agent that they could not make it due to illness early morning - and they had to cancel. By the time of the arranged viewing, my wife received a call asking where she was because the current tenant at the property was actually available to show her around. This is just one example of the miscommunications. As a tenant it is hard enough to find decent properties that live up to the hefty rental market as it is; but certain Letting Agencies do not help, and have a primary focus on making as much capital as possible for the landlord, without any consideration for the prospective tenant. Move It is a classic example of a Letting Agent that exists to make a quick buck, at the expense of tenants who are genuinely trying to find a decent home. I would recommend not letting with Move It, the other reviews on Google will elude to that - but even our experience of engaging with them was terrible. Imagine what it would be like if they were your "Managed Agent".... Read more

5th Jan 2018 (7 years ago)

C Benson

A terrible experience with these that almost left me and my two children homeless. It was only that we begged a different landlord to have his house that we weren't left out on the streets. Also a direct debt was supposed to be set up by the woman from the company, but 4 months into our tenancy, we discovered our landlord hadn't received a penny!! Be very careful... Read more

Tenant

23rd Jun 2017 (7 years ago)

M wills

What can I say, they found me a tenant for 6 months no problems and then when I came to sell they did exactly that without me being stung with extortionate commission, saved me over £1500 in fees so overall very pleased... Thank you m.wills... Read more

Seller

31st May 2017 (7 years ago)

L young

Moveit is a fantastic company so long as you don't have anything to do with them. Unfortunately our landlord moved letting agents and we were stuck with them. Perhaps fantastic is the wrong word, its simply amazing that a company with such ineptitude has continued to do business. Initially they appeared to be relatively benign. This was mainly due to the fact that there was no communication. Apart from simply taking too long to deal with issues, not returning phone calls and not checking messages we left. Unfortunately this appears to be quite typical of a lot of letting agencies.When it came to us handing in our notice, and the company actually being required to do something for their wages the cracks started to show. We were happily getting married the week we handed in our notice and the day after we were heading off on our honeymoon. Understandably they wanted to show people the property but for some reason lacked an important article they should have in their possession, a second set of keys. The landlord too didn't have these. An odd situation but I guess it happens. With the pending wedding, honeymoon and both me and my partner working long hours we agreed to let the agents pick the keys up and get a copy cut. We then started to receive aggressive phonecalls explaining we were in breach of our contract and they would charge us for a call out fee (£35) and a fee to copy the keys (£25). We tried to explain that this was unreasonable they were welcome to the keys but we simply didn't have the time. We were even told to give our keys to someone living in the same block of flats as us as they knew the person. I tried to explain I wasn't comfortable with this and they appeared to take this as a personal slight. the phonecalls and the text messages went on for 2 days, eventually my partner had to take unpaid leave to accommodate them. There was no level of apology for the inconvenience or even thanks for us going out of our way to help them do what they should have already done. They then wanted us to take photos of the property and send them to them so they could advertise the rental, again a job that wasn't ours to do. I complied and was told my pictures weren't good enough, again, no thanks! The next set of interactions was on our departure. We left and handed them the keys and were just glad to see the back of them. We had the odd call asking if the property has gas and where the meters were kept. Again I would of expected them to have this information. I asked about the bond and they said it would take six weeks and we would have it back. 6 weeks later I rang for more information and was told it was nothing to do with them that I should speak to the landlord. I asked for his details and low and behold, they didn't have them either. I eventually found them from an old communication and he told us to speak to the letting agent. This was already frustrating. My husband spoke with them asking for information and rather than try and find out what was going on, they hung up on us. That was the last we tried to communicate with them. Just so glad we didn't have to. Eventually we had our bond back and we were so glad to be rid of them. I just want other people to know the issues we faced as I doubt we are alone. As a letting company they didn't seem to have any information or details you would expect and they more importantly didn't have the desire to help us, the tennants or the landlord.... Read more

Tenant

22nd Feb 2017 (7 years ago)

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