D duddridge
Unfortunately the property we were buying fell through but the help and support that we had with Ben and Non was second to none and nothing was too much trouble and I can't recommend them highly enough, shame about the house but everything happens for a reason.... Read more
Buyer
9th Jun 2025 (7 mo. ago)
Kate

May update - still no rental payments received, (4 months owed) and also withholding bond from both myself and the tenant since Febuary. Kate is also one of the rudest people I have had to encounter throughout this ordeal, even her colleagues advised me to make a complaint about her to Luke which has also been ignored/no response since March. Currently going through a fraud investigation/insurance claim to resolve however they have advised that the cost of the claim will eliminate any money that is owed. The impact this has had on myself and my family has been horrendous and we are now left to pick up the pieces, all the while they are posting video's advertising they're new branches/awards and flash cars. The director even advertised a trip to the Sahara Dessert..you couldn't write it.
A lot of negative comments have been removed but I think I can speak for everyone when I say just avoid.
Since Peter Morgan have taken over this estate agents in Talbot Green, it has been awful. Much the same as the other reviews, I am owed 4 months rent. Also no response or acknowledgement from the action team who are supposed to be sorting out this absolute mess. I am ringing them more or less daily, with the usual 'I can't access the accounts, ill pass the message on or ill chase this up today'. The sales appear to be really good but as for rentals, I would advice anyone to avoid.
As a reply to your response, I do contact you directly every day!! And nothing gets sorted and my rent unfortunately has still not been paid.... Read more
Landlord
30th May 2025 (8 mo. ago)
K Silver
I recently sold a property through Peter Morgan Talbot Green office.
Ever since I approached Peter Morgan Talbot Green about listing my property I've experienced professional, upbeat and helpful service and advice.
All the staff were friendly and helpful but i particularly want to thank Non. She was beyond helpful. Whenever I called wanting to ask a question or chase an update on the sale, I was always relieved whenever i called and Non was in the office. She was brilliant at chasing things, keeping me up to date and called me back when she said she would.
The experience of selling and purchasing a property is very stressful and I know the role is very difficult and I only hope I didnt make things more difficult with my constant pestering. Non was always reassuring and friendly. I'm very greatful for all her help.... Read more
Seller
15th Apr 2025 (9 mo. ago)
A Davies
Wow. I've never had an estate agents like it where they are so on the ball. Ben was absolutely amazing at getting my property on the market within four days of me instructing him and it being sold in six days. Also, the office team non-and Daisy are on the ball. I've always used Cardiff estste agents but can highly recommend these guys. Ben was honestly absolutely phenomenal.... Read more
Seller
6th Mar 2025 (10 mo. ago)
C Goodwin
Currently house hunting, and have viewed many houses with different estates agents. Ben Todd who works for Peter Morgan has been a wonder and was able to answer any questions I had. Very refreshing to see.... Read more
6th Feb 2025 (11 mo. ago)
D boga
Went for a viewing on a property, was met with a smile from Ben. Very professional and informative. Knowledgeable about the property. Exactly what you'd want from an estate agent.... Read more
24th Jan 2025 (1 year ago)
A Washington
I have recently sold my house with Peter Morgan Talbot Green.
Everyone within the team has been brilliant. The consistent communication and guidance has been really appreciated. Ben Todd has gone above and beyond countless times. He is always contactable, helpful and has moved appointments around/stayed late on many occasions. His attention to detail and quick thinking really make him brilliant at his job. Estate agents don't often get enough credit for the work they do and factors they have to navigate when the sale of the house is in difficult circumstances, the patience and support Ben (and amazing Non) have shown has been really appreciated. I've recommended and will continue to recommend to anyone local looking to sell.... Read more
Seller
16th Jan 2025 (1 year ago)
D Liz
Since the Talbot green Nicholas Micheal branch was taken over by Peter Morgan group in February - nothing but problems!! Consistently late paying out rent, reply only when they feel like it, absolutely pathetic excuses for their errors. What did I do to inherit such cowboys! Stay away... Read more
Landlord
31st Jul 2024 (1 year ago)
M Wills
Stay far far away!!!
Quick enough taking money from you yet don’t want to give it back!!!!... Read more
17th May 2024 (1 year ago)
A T
Sale was complicated and long but Ben was great help and supported throughout. Thanks... Read more
Seller
27th Dec 2023 (2 years ago)
N Routledge
Ben helped me and my partner when purchasing our first house. He was very polite, helpful and any questions he was always there to help us. Couldn’t be happier with my experience with him and the company... Read more
Buyer
21st Nov 2023 (2 years ago)
E brooks
Dealt with Ben, fantastic customer service and speedy responses throughout my sale. Would highly recommend.... Read more
Seller
9th Nov 2023 (2 years ago)
S Brockway
Me and my partner has received so much support from Ben and he has helped us so much with our next step. We are really thankful!... Read more
10th Oct 2023 (2 years ago)
B Teasdale
Me and my partner went to a house viewing we met with Ben he was very welcoming and absolutely fantastic every step of the way with helping us with this next step. Made this much easier then we thought it would be. Thank you so much Ben we appreciate you!!... Read more
10th Oct 2023 (2 years ago)
A I
I used Nicholas Michael to purchase my property recently and all I can say is how much attention to detail Ben Todd payed to the whole process it wasn't as straightforward as it could have been but he was on the ball the whole time and made it as stress free as possible thank you for the service you provide!... Read more
Buyer
19th Sep 2023 (2 years ago)
M Davies
Excellent help from Ben to date, providing sound advice in helping me prepare for the house selling ordeal. Very proactive and personable, I am confident Ben will be the right man for the job.... Read more
Seller
2nd Sep 2023 (2 years ago)
C Quinn
Many thanks to Ben Todd for his help listing a property for sale.
Very polite, down to earth and understanding on a new and apprehensive situation.
I would definitely recommend Nicholas Michael estate agents on this basis.... Read more
Seller
1st Sep 2023 (2 years ago)
S Phillips
We can’t thank Ben Todd enough for pulling all the stops out for us making sure we secure a new home he is very dedicated to his job I will pull all stops out for you highly recommended... Read more
12th Jul 2023 (2 years ago)
J Edwards
We have just bought our first home through Nicholas Michael Estate Agents and couldn’t recommend them enough especially Ben Todd. He went above and beyond throughout the entire process, always keeping us updated and chasing third parties. We can’t thank Ben enough for making this process seamless.... Read more
Buyer
18th May 2023 (2 years ago)
J Turnbull
I’ve been absolutely blown away by the dedication and commitment of Ben.
It’s truly a breath of fresh air to feel an agent is “on your side”, but that’s what it has been. Keeping me completely in the loop at every stage, so I know exactly where I am right through to having an offer accepted, I feel safe and reassured that this nerve wracking time is being handled with professionalism and dedication to find good outcomes.
Thank you, Ben, for everything you’ve done.... Read more
15th May 2023 (2 years ago)
A Bailey
We have just sold our property through Nicholas Michael Estate agents and feel the need to share our experience with others. We can’t praise Ben enough for his help and consideration throughout the entire process. Communication was outstanding, he went out of his way to chase up other parties and ensured that we were kept updated on everything from start to finish.
Not many people give 200% to help others these days but Ben certainly did for us!
We would definitely recommend him and the company without hesitation.
Thank you Ben you’ve been amazing!!!... Read more
Seller
18th Jan 2023 (3 years ago)
M Whitworth
I am not even a client of this agency, or a resident of Wales, but must commend Ben for being the most proactive person in my 6 month chain. I see many other reviews saying the same. I wish our solicitors could have his attitude and diligence.... Read more
4th Nov 2022 (3 years ago)
A Hopkins
Thanks to Ben and the team, for helping with the move. Found Ben to be friendly and professional, and a pleasure to deal with.... Read more
3rd Nov 2022 (3 years ago)
R Ntriza
Aaron has helped me find a lot of jobs and kept me busy he always tried to help me with anything I needed.... Read more
17th Oct 2022 (3 years ago)
C X

At the start Nicholas Michael were brilliant, Very understanding and helpful however my partner and I have now seen their true colours. When viewing our flat we were told by the agent to not bother telling the landlord about my dog who would be coming on the weekends as it was only the weekends but it stated they didn’t want pets here (when we moved in I did ask the landlord as she was on site and after asking if my dog was clean and well trained etc she agreed it would be okay to have him on the weekends) we were told when we picked up the keys to take photos of any issues which we have done. The landlords details were in the tenancy agreement so i emailed her about birds going into the roof, I then got an email off Nicholas Michael saying they don’t know where I got her email and to never contact her again following with them saying there’s no trace of birds in the roof but no one has been to the flat I then replied stating the other issues in the property not being renovated properly to which I got a very argumentative reply of them saying they are rejecting my complaints and what I felt was threatening in regards to what the agent was saying in the email. I don’t recommend this agency at all.... Read more
Tenant
20th Jul 2022 (3 years ago)
LKH78
Many thanks to Ben for all his support with buying a property. Amazing communication. We were kept up to date constantly at every stage. Friendly, considerate and a pleasure to deal with. When it comes to buying or selling in the future we will go to Nicholas Michael and the team. For a great buying experience, ask for Ben Todd.... Read more
Buyer
25th May 2022 (3 years ago)
N Dodd
Brilliant agent, friendly, personable and on the ball. Thank you all so much for your help with our sale. Ben went over and above all the way along.... Read more
Seller
24th May 2022 (3 years ago)
R Morgan
Thankyou so much, great estate agents. Very helpful, sold our house very quickly and efficiently.
Ben was particularly good and went out of his way to help!... Read more
Seller
22nd May 2022 (3 years ago)
Leigh
Absolutely amazing, they're really helpful and reliable. Definitely would recommend, they were really patient with us while we made our decision. Non Thomas was really helpful as this was our first house, she managed to answer all of our questions and provide us with all information on the property.... Read more
Buyer
11th May 2022 (3 years ago)
C Chan
Very helpful in arranging my tenancy, always quick and patient when dealing with all my queries and ensured a successful move. Highly recommend... Read more
Tenant
9th May 2022 (3 years ago)
L Morgan
Following the apathetic service provided since purchasing through Nicolas Michael in January this year (still on-going) The only reason that this is a 5 star review is because of Ben Todd who got involved earlier this week. He has gone above and beyond to try and finalise our chain. He has contacted me with updates at least twice a day, where previously there was next to nothing. Ben has demonstrated what proper customer service should look like. He is dynamic and a valuable asset to the company and others would benefit from following his approach!... Read more
Buyer
6th May 2022 (3 years ago)
S Pope
After looking for months with no success, I was recently shown a property by Ben who within days managed to get it secured for us. Without him I think we’d still be having the same luck. Not to mention follow up calls, messages just to keep us in the loop & keep our minds at ease, couldn’t have gone any better.... Read more
3rd May 2022 (3 years ago)
P Thomas
So far so good, in the process of buying and can't fault the service so far. Really enjoyed the viewing hosted by Ben, very knowledgeable, helpful and friendly. Can't recommend enough. Hope the rest of the process is as good.... Read more
Buyer
21st Feb 2022 (3 years ago)
C Townsend
I was shown around a property by Ben Todd, who was extremely helpful, friendly and polite throughout (including subsequent calls and emails afterwards). Ben was informative and honest, highlighting any flaws with the property.
I would definitely recommend using Nicholas Michael.... Read more
21st Feb 2022 (3 years ago)
T Nani
We moved 8 weeks ago and they couldn't have been more helpful. Absolutely 5 star service. Reply same day to any problems and (we rent) and get in touch with the llandord to fix any issues immediately. Would not hesitate to recommend them.... Read more
Tenant
21st Sep 2021 (4 years ago)
A Wyatt
Absolutely amazing. Would definitely recommend this estate agent for the sake of your home. To purchase or to rent..... Read more
27th Jul 2021 (4 years ago)
N Rees
Very professional agents.... Read more
12th Oct 2020 (5 years ago)
A james
If I could rate less, I would. They ignored all of our messages and emails. There was never someone available when we called and never returned calls. We had serious issues with the property we rented through them and they never in two years got it fixed. Repairs being ignored because more damage which we had to pay for. We received multiple aggressive, threatening and goading messages from one agent after leaving the property accusing us of mess and damage that they had left at the property from the previous tenant when we moved in.
We also had issues with another agent turning up without letting us know and walking in without even knocking more than once.
The lost our house keys and made us pay for and get them replaced.... Read more
Tenant
15th Jul 2020 (5 years ago)
T Watkins
Great atmosphere good beer and landlord and staff are the best.... Read more
15th Dec 2019 (6 years ago)
C Williams
I recently sold my house with NMEA nothing negative to say at all, everything was good from start to finish, great staff always helpful and on hand if you need to speak to them, nothing was to much trouble... Read more
Seller
18th Nov 2019 (6 years ago)
C D
Nicholas Michael estate agents dealt with the sale of our house a few months ago. They advertised the house very well and kept us up to date along the way. Nothing was ever an issue for them and all of the staff were friendly and professional. We couldn't be happier with the service they've provided.... Read more
Seller
22nd Sep 2019 (6 years ago)
C Pugh
Very effecient... Read more
30th Aug 2019 (6 years ago)
C Jones
Very patronising, made to feel unwelcome and uncomfortable. You ask questions for clarity and made to feel uncomfortable and belittled. I wouldn't recommend them at all. I hope the contents of this review are duly noted.... Read more
13th Mar 2019 (6 years ago)
Mark
We used Nicholas Michael to sell two properties on behalf of a housing association, very niche market given their condition/location. I found the service received to be very professional and efficient, particularly Non who I dealt with on the phone a few times. Would happily recommend.... Read more
Seller
19th Feb 2019 (6 years ago)
J S
I wouldn't hesitate to recommend this agent to any other landlords. I have received excellent service from Nick when dealing with my property... Read more
Landlord
11th Dec 2018 (7 years ago)
T Roll
This is the worst estate agent i have ever had the misfortune of dealing with. Slow, unresponsive and didnt return phone calls. Should be 0 stars. Don't bother with these cowboys.... Read more
29th Jul 2018 (7 years ago)
S Jones
I booked Nicholas Michael for a valuation on a property. They didn't turn up on the day. No telephone call or correspondence from them apologising.... Read more
26th Jul 2018 (7 years ago)
T Crutcher
I have sold two properties with this company in the past and I have to say how professional and friendly they were. I was particularly impressed with the way they promoted my properties and how a member of staff explained in detail how they arrived at their current market values. I certainly use them again, very impressed.... Read more
Seller
11th Dec 2017 (8 years ago)
N Fisher
Should be zero stars really. Awful estate agent. Don't deserve to be in business at all...... Read more
27th May 2017 (8 years ago)
D Hudd
Rubbish... Read more
22nd Nov 2016 (9 years ago)