M Academy
**Review for Mux Estate Agents**
I am extremely dissatisfied with Mux Estate Agents following my move into a new property on September 27. From the outset, I encountered numerous undisclosed issues that have severely disrupted my family's daily life.
The cooking facilities have not worked since day one, making it impossible for me to prepare meals for my two children, one of whom has autism. This has forced us to rely on takeaways, which is neither healthy nor sustainable. The emotional toll this has taken on my family is significant, as we are deprived of the comfort of home-cooked meals.
In addition, I’ve faced ongoing problems with damaged blinds and fixtures that were not mentioned prior to my tenancy. Despite my repeated reports to Lauren and Amber at Mux, my concerns have been met with indifference and misinformation. I have been told that contractors would be sent to address these issues, yet no one has shown up.
To make matters worse, I have encountered severe internet connectivity problems. I’ve taken multiple days off work to deal with these issues, only to discover that every neighbor is facing the same lack of internet access—a critical deficiency that was never disclosed to me. I have incurred substantial financial losses while paying full rent for a property that lacks basic functioning facilities.
Malik informed me that if contractors were needed, I would have to shoulder those costs, which is unacceptable. The heating and other functional issues are affecting every household on this estate, yet I am left without support or compensation from Mux Estate Agents.
This ongoing situation has left me feeling victimized and unsupported. As a tenant, I have rights under UK law, including the right to live in a property that is in a reasonable state of repair. Mux Estate Agents has failed to uphold these standards, and I feel compelled to share my experience.
I urge potential tenants to think twice before dealing with Mocks Estate Agents. Until these issues are resolved, I will continue to document my experiences and share updates publicly.... Read more
Tenant
15th Oct 2024 (14 weeks ago)
A atkin
Loraine and her team have been absolutely brilliant. For months I've been searching for the right property for myself and my partner and Loraine has managed to fulfil exactly what we were looking for and in such great time. She’s so helpful and understanding and made this experience enjoyable. Thanks so much for your assistance I would highly recommend speaking to Loraine for any one out there looking for there dream home. Thanks... Read more
Buyer
8th Jul 2024 (6 mo. ago)
M Adedeji
Hello, Well the start was a little bit worried but at end we are all Happy to see a Roof on our Head as a Family. Special thanks GARETH PERROTT is kind to still always check on us to the End. Good service from Mullucks Estate Agency.... Read more
Tenant
22nd Feb 2024 (11 mo. ago)
G Necula
We had an incredible experience as tenants in a property let by Mullucks. All of them are friendly and they always help you in the best way they can. They look after the property and their tenants as well; they keep you always updated and solve promptly every single issue. Our primary contact was Zoe Porter and she was brilliant, professional and efficient.... Read more
Tenant
10th Jan 2024 (1 year ago)
J Valentine
Fantastic customer service ,professional , personable and extremely communicative. Would recommend Mullucks without a shadow of doubt.
Thank you team Mullucks... Read more
25th Apr 2023 (1 year ago)
Very friendly staff, but sadly only one viewing in 6 weeks.
I am not sure how much effort was put into selling our house, although I realise this is a difficult time for selling properties...... Read more
Seller
3rd Dec 2022 (2 years ago)
M Marino
Absolutely brilliant. The staff are all really friendly and go out of their way to help. They look after the properties but I never felt that they were intruding or over the top. Just generally an absolutely lovely experience with this agency which is a bit of a first as far as estate agents go. They use a system called fixflo which is brilliant and stops problems slipping through the net. Really great! My primary contact was Vanessa Brown and she was brilliant. Very responsive, lovely, professional and efficient. Great experience (I was the tenant in a property let by Mullucks).... Read more
Tenant
18th May 2022 (2 years ago)
B You
very pleased with the service I received just as customer service should be. Everything went smoothly and efficiently from start to finish and I was kept updated the whole way. Thank you for making my move as smooth as possible.... Read more
4th Apr 2022 (2 years ago)
P Viner
We cannot begin to thank, and recommend, Ben Danies, our agent at Mullucks highly enough. Our house sale, and move, due to factors beyond our control proved to be extremely complicated. Throughout the process we relied heavily on Ben, who kept us continually updated with all developments. Thanks to his expert knowledge and experience our move happened, literally at the eleventh hour. Once again, thank you Ben, and all the staff who helped.... Read more
Seller
24th Feb 2022 (2 years ago)
R Bolt
Ben at Mullucks(Epping) was a great communicator and has kept us updated at every stage. Taking the stress out of the process was a massive bonus for us. Would highly recommend.... Read more
22nd Feb 2022 (2 years ago)
N Tsvetelina
I had the best of the best! Most amazing, helpful people I ever met! ?? Thank you!
You have made everything so easy.... Read more
13th Feb 2022 (2 years ago)
I found Ben and his team very professional polite and supplied me with a very good level of service. Could not fault their service and totally delivered their remit. Would definitely recommend their services.... Read more
Seller
9th Feb 2022 (2 years ago)
We can not recommend Ben Danies, who was our agent highly enough. Due to factors beyond our control our move proved to be complicated, and we had to rely heavily on Ben to successfully enable our move to go ahead. Using his expert knowledge Ben dealt with all the issues that arose quickly and efficiently and continually updated us regarding developments with our sale. We really can not thank and recommend Ben highly enough.... Read more
Seller
4th Nov 2021 (3 years ago)
D Lee
I used Mullocks as my lettings agency and received very efficient and effective service especially from my lettings agent Geena Manzi. I would highly recommend both Mullocks and Geena.... Read more
Landlord
9th Aug 2021 (3 years ago)
R Olaniyan
Thank you so much to Mullucks agency & our agent Loraine Pateman for helping us with the renting process of our house. Loraine was extremely helpful & responsive, and the entire process was carried out with the utmost professionalism and care.
We highly recommend their services.... Read more
Tenant
12th Jul 2021 (3 years ago)
S Bosley
I can not recommend this agency and Ben Danies our agent highly enough.
The care, service, help and support we received through out the entire buying and selling process from Ben was exceptional.
Our move was complicated due to many factors (such as moving 200 miles away) so we relied on Ben very heavily through out the process. Ben combined his expert knowledge with his calm and supportive manor to deal with all issues quickly and efficiently and always updated us and kept us informed of developments with our sale and also the chain.
He was honest (unheard of I know, but true) and I genuinely believe with out him our move would not have happened in the times lines required if at all.
I really can not recommend Ben highly enough. He is the perfect Estate Agent and he could not have done more for us. Move with out his help at your peril, he's leading the way on how Estate Agents should be.
Thanks Ben, you deserve every success in your career.... Read more
Seller
3rd Jul 2021 (3 years ago)
R richards
I had the pleasure in dealing with Ben during my purchase . I wanted to take the time to personally thank him for everything he has done ! From the minute we offered on the house to my exchanging. He has been honest , reliable , trustworthy and above all he’s listens and communicated with us . I was very impressed with his professionalism and I can not recommend Ben and Mullocks enough . Thank you x... Read more
Buyer
9th Jun 2021 (3 years ago)
A Mcclurg
Martin and the team were excellent constant updates always available really
Was such a massive help can’t recommend mullucks highly enough we were extremely impressed... Read more
24th Apr 2021 (3 years ago)
L Williams
Mullucks have been a great management agent for us dealing with the ups and downs that come with renting out a property in a quick and efficient manner... Read more
Landlord
7th Apr 2021 (3 years ago)
J Margetts
We first met Martin when viewing a property, which we later purchased. Having had much to do with estate agents in the past, he seemed professional and genuine and a cut above the norm. Throughout the process he was engaged and aware of all parties and helped make the transaction smooth. As the buyers, we knew he was looking after the interests of the sellers, but his approach meant this was never adversarial or difficult. We used an online agent to sell our home, but given our experience with Martin, we would have to consider Mullucks in the future... Read more
Buyer
25th Mar 2021 (3 years ago)
G Luther
I want to say a big thank you to all at Mullucks Epping. Martin was very patient with us when making the decision to move and, when we did go on the market, he found us a buyer on the first day of viewings. When the chain was moving slowly, Martin worked hard to get it moving and we couldn't have asked for a better service. They were all very professional and personable throughout. I have recommended Mullucks Epping to family and friends and will continue to do so. Thank you!... Read more
Seller
24th Mar 2021 (3 years ago)
L Baldwin
We first met Martin of Epping Mullucks a few years ago, he was very professional and gave an honest valuation of our house (other local agents had not which meant we lost a sale). Fast forward to winter 2020 we called upon Martin to sell our house, within 2 days our house was on the market and viewings booked. Since securing a deal on our property Martin has gone above and beyond to help wherever he can - he is very reliable and always maintains a great sense of humour!... Read more
Seller
23rd Mar 2021 (3 years ago)
S brady
Extremely impressed with the overall service level. We had quite a complicated chain and Ben in particular was very responsive to all our enquiries and kept us up to date throughout. Would highly recommend for anyone looking to buy or sell a property... Read more
12th Feb 2021 (3 years ago)
L Tomlin
An extremely professional service received from Mullucks throughout our sale. Ben Daines was excellent for us and ensured we sold our house for not only for the right price but to the right buyers which does make a huge difference during a time where you don’t want time wasters coming in your house without any intention of buying.
Unlike some other Agents I found the communication was excellent throughout the process and they became involved when needed to ensure the process was a smooth as possible by chasing conveyancers and the other parties.... Read more
Seller
15th Dec 2020 (4 years ago)
E Dansey
I will always be grateful for the help and kindness shown to me by Martin, Ben and team at Mullucks throughout my sale and purchase. At any point that I had a query or a worry, (and there were many!), Martin would go that extra mile to assist, to calm and re-assure, and generally to resolve. I would not hesitate to recommend these Agents to anyone wanting a professional service with great customer care.... Read more
Seller
9th Dec 2020 (4 years ago)
P Holland
Excellent service with great communication very professional and supportive.... Read more
19th Nov 2020 (4 years ago)
M Jonas
I have been extremely pleased with the quality of help given by Mullucks in selling my flat. Any questions, and I was phoned by Martin Young to discuss, or we would text - which I found very helpful because it was a much quicker response/outcome than usually achieved via emailing. He made the process very straightforward.
I can't comment on the value of the service, because it is only the first time I have sold a property, but it seemed fine.... Read more
Seller
18th Nov 2020 (4 years ago)
P Webster
Ben and team have honestly restored our faith in Estate agents. They have acted with integrity throughout the process. Thank you and definitely recommend Mullocks.... Read more
8th Nov 2020 (4 years ago)
D Luck
We could not have chosen a better estate agent, we would highly recommend them.
We used Mullucks to sell our home, which they did on the first day of it being for sale! And also to buy our new home which we love!
They were great with communication, very very helpful throughout, and great value.
Ben Daines who worked on the sale of our house and purchase of new our one was amazing! He is the best agent we have ever used! Amazing at his job, he could not have been more helpful, and generally just a very nice person, he made the whole process so a good one. We feel very lucky we choose Ben & Mullocks.... Read more
Seller
3rd Nov 2020 (4 years ago)
J Rudd
Would never use this Estate Agent... Read more
30th Sep 2020 (4 years ago)
M Markham
Outstanding service provided by this local agent. They helped me throughout the process of what was initially a stressful time in finding a suitable home for me to rent. I wouldn't have found the home I am now in without Geena's help who I found to be not only very professional but also very helpful, friendly and personable from my first viewing, continuing through the entire process up to my moving in date. I cannot praise Geena enough...she went above and beyond in making sure everything went as smoothly and as swiftly as possible for me. Highly recommended!... Read more
Tenant
16th Jan 2020 (5 years ago)
L mamo
Outstanding local agent. They helped us every step of the way in our purchase. We wouldn’t have got our ideal home without Martins help. They went above and beyond to ensure as smooth a transaction possible in what was a very complex transaction. I can not recommend the company and staff enough.... Read more
Buyer
10th Oct 2019 (5 years ago)
B Penn
My wife and I spent a lot of time deciding which agent to use when selling our house. We chose Mullucks over a number of others because we felt that we could trust them to deal with everything in a professional manner. We were delighted with the service received from Martin and his team at Epping and always felt that they were working for us exclusively. Always polite and knowledgeable, especially during the very delicate exchange, and completion stage of the sale. We would not hesitate to recommend them.... Read more
Seller
10th Oct 2019 (5 years ago)
S Withers
Very thorough, knowledgable and professional service.
Have dealt with the team at Mullucks for many years on various property transactions. They always give excellent honest advice and ensure that transactions run as smoothly as possible from beginning to completion. Highly recommended for both buying, selling and all rental needs.... Read more
8th Oct 2019 (5 years ago)
S Banks
my husband and I went to see a one bedroom flat, after an hour of waiting we managed to have it. then the agency decides us the documents we have to bring and we leave a deposit, if the procedure was not successful we would have given the deposit back. unfortunately we lost the deposit they did not give us the deposit back. now let's go legal. I strongly advise against going to this agency as divers.... Read more
Tenant
22nd Sep 2019 (5 years ago)
G Skyline
I give 1 star because the service was very poured and zero professional take my money and they don’t give me back. Please stay far way from this estate agency... Read more
20th Sep 2019 (5 years ago)
G Jones
Unfortunately, some agents believe that it is suffice to list your property on Rightmove and arrange viewings to warrant their fee. I can say that this isn't the case for Mullucks Wells. They managed, with meticulous detail, the entire sales process with an incredibly assiduous approach. Particular praise has to go to Tina, the sales negotiator, Dempsey and Anita. If you want to give your sale the highest likelihood of going through then I couldn't recommend Mullucks Wells enough.... Read more
Seller
21st Feb 2017 (7 years ago)