Our house took 1 year and 2 months to complete and we were kept in the dark throughout by Douglas Allen - they were awful at getting back to us and when we did finally get in touch, we were constantly lied to or they made excuses. At one point we weren't even aware that the chain had broken and was being rebuilt!
Mark is the most unprofessional and inept character I've ever had the misfortune of dealing with - Charlotte was just one of his puppets who I felt sorry for as she constantly had to cover for him. Jonjo was actually good at his job and he should be running the show there, not Mark! The 'sales progressor' acted more as a barrier to communication rather than an accelerator. I would never leave a property transaction in their hands - you'll get burnt!
No doubt they'll respond to this blaming solicitors or the builders at the top of the chain - who i'm sure share some of the blame - but this doesn't excuse them from the unprofessional manner by which they conduct their business.
I have visited both Epping and Loughton branches and found all of the staff to be very helpful, understanding, friendly, and organised which just made working with Stevenette & Company a far more enjoyable experience than I would have expected. A very professional group of people that are passionate about property! 5 stars!
Polite bunch, but i found the staff to be a bit old fashioned
Absolutely fantastic service from start to finish. Special thanks to Paul for all his hard work! Would highly recommend and wouldn't use any other agent in the area. Sold our house to the first viewers!
Really good service from the team in the Epping office. Friendly, efficient and easily contactable, everyone seems to be up to date with any movements in our sale process which means we have not been too reliant on one person - would recommend!
Great service - polite, friendly, professional. Took care of any queries/issues with care and speed. Never caused us a headache once.
Poor service and customer relations.
Can safety say I would never use this company again or recommend this company to anyone. They let us move into a property on a Friday evening with no shower. Said they would put us up in a hotel. Then when I called they had all left for the evening and weekend. Then I turned on what looked like a 20 year old fridge and found it was not working. Then in just 6 months we had our boiler, washing machine, pumping, toilet break. This is just the start of it. I understand things break and need fixing but it was the way Montagues made me feel like I was always a problem and never willing to help. We had so many problems with this property and promises after promises with this agency. Also promised there would be double glazing fitted within 6 months. 3 years down the road there is still single glazing which needs wiping every day because of the condensation and mould. They always made you feel like everything was a problem. The flat never felt like a home. Even now after moving out 16 months ago, I still have very strong feelings about the flat and Montagues. The director needs to attend a customer relations course to start the ball rolling. Then hopefully the staff will all fall into place. It really was 2 years from hell. Very sad. Thankfully I have found a letting agent that believe in looking after their clients and a house that feels like a home.
Fantastic traditional estate agents, attentive and supportive, wouldn’t go anywhere else. Thank you to all of you, a very stressful time made easier with you guys!
Great service. We felt their approach to letting was fair - none of that hard sell / rushing you / pitting you against other people. The process of referencing and contracts was super easy and seamless.
The team manage our property and are always available to answer any queries promptly.
We would recommend to others and hope to use Butler & Stag Theydon Bois in the future.