Our house took 1 year and 2 months to complete and we were kept in the dark throughout by Douglas Allen - they were awful at getting back to us and when we did finally get in touch, we were constantly lied to or they made excuses. At one point we weren't even aware that the chain had broken and was being rebuilt!
Mark is the most unprofessional and inept character I've ever had the misfortune of dealing with - Charlotte was just one of his puppets who I felt sorry for as she constantly had to cover for him. Jonjo was actually good at his job and he should be running the show there, not Mark! The 'sales progressor' acted more as a barrier to communication rather than an accelerator. I would never leave a property transaction in their hands - you'll get burnt!
No doubt they'll respond to this blaming solicitors or the builders at the top of the chain - who i'm sure share some of the blame - but this doesn't excuse them from the unprofessional manner by which they conduct their business.
Absolutely fantastic service from start to finish. Special thanks to Paul for all his hard work! Would highly recommend and wouldn't use any other agent in the area. Sold our house to the first viewers!
Really good service from the team in the Epping office. Friendly, efficient and easily contactable, everyone seems to be up to date with any movements in our sale process which means we have not been too reliant on one person - would recommend!
Great service - polite, friendly, professional. Took care of any queries/issues with care and speed. Never caused us a headache once.
We've been renting a flat in Epping for a year, the agent was Montagues on Epping High Street. The team are very approachable and dedicated to helping you with any issue raised, resolving most with a short time frame. If I was a landlord, I would definitely use there lettings management service.
Unfortunately, some agents believe that it is suffice to list your property on Rightmove and arrange viewings to warrant their fee. I can say that this isn't the case for Mullucks Wells. They managed, with meticulous detail, the entire sales process with an incredibly assiduous approach. Particular praise has to go to Tina, the sales negotiator, Dempsey and Anita. If you want to give your sale the highest likelihood of going through then I couldn't recommend Mullucks Wells enough.