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© GetAgent Limited 2025
- Douglas Allen - Epping
Douglas Allen - Epping
Closes at 6:30pm
179 High Street, CM16 4BL
Douglas Allen Epping are an estate agent in Epping. They mainly list properties in CM16, CM17 and EN9. Over the last 6 months, they've listed 30 properties, with 21 currently on the market. Most of the properties listed have 4 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 8:30am - 6:30pm
- Tuesday 8:30am - 6:30pm
- Wednesday 8:30am - 6:30pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Douglas Allen - Epping Reviews (111)
Have you used this agent?
94%
1%
1%
0%
5%
All (111)
Seller (40)
Buyer (21)
Landlord (0)
Tenant (0)
General (50)
S 5
I recently had to sell my parents house and had 4 agents come out to value the property. Theo stood out from the rest with his professionalism and expertise of everything in the local area and we have viewings booked in prior to going to market! The process so far has been seamless and satisfying to say the least ????
Seller
22nd May 2025 (20 days ago)
L Tan
Had a great experience but mainly due to Adam. He understood what we were looking for and was genuine in trying to find our dream home.
8th Oct 2024 (8 mo. ago)
R bari
Ian was very professional and very informative in offering me the sound advice I so desperately required. He put my mind to ease on various subject matter to do with the sale of the property.
Seller
2nd Oct 2024 (8 mo. ago)
M Lerone
Adam at the Epping Branch has been very helpful with my property search. He took me to see a few properties that suited my criteria and also got me advice for my mortgage. Even though I am no longer looking in the Epping area it is good to see a professional agent on the high street. I wish you all the best Adam and hope we can do business together in the future!
26th Sep 2024 (8 mo. ago)
C M
I had the pleasure of meeting Anthony in the Epping office. He gave me some advice around buying and selling and also gave me an update on the market currently in the area. Unfortunately my property is not covered by the company but if it was I would definitely use them! Highly recommend and thank you again for your time Anthony! Hopefully you can help me find my next home
26th Sep 2024 (8 mo. ago)
E Hopkins
Will at Douglas Allen in Epping has been absolutely brilliant and super communicative with helping us to find a house. His time and care is so appreciated.
16th Sep 2024 (8 mo. ago)
L Connelly
Anthony came to value our home and was really knowledgeable. He helped us understand the process and what we would need to do to get the ball rolling. Thank you to Anthony for coming out and taking his time even though we will not be moving until next year. Highly recommend Anthony at Douglas Allen
5th Sep 2024 (9 mo. ago)
O Jones
Douglas Allen were amazing with helping us sell our house. We were on the market for a little while with someone else when we reached out to them; Liam, Jack, Denise and the team really made the process seamless from correct valuations, using the online portal for updates and buyers positions etc (really nice touch). Just a really great team and Jack was especially good and keeping us up to date and in the loop of what was going on every step of the way.!
Thank you again guys, great work!
Seller
3rd Sep 2024 (9 mo. ago)
A Ketteridge
Many thanks to the team at Douglas Allen in Epping who helped us sell our Mum’s flat, giving us regular marketing updates whilst the flat was on the market and then keeping us right as the sale went through. Particular thanks to Ian and Tanye - 5 star service.
Seller
19th Aug 2024 (9 mo. ago)
D Reeks
Joanne Clark is friendly, bubbly and I believe she will do her best to sell my property. Would also like to mention how helpful all the staff at Douglas Allen have been. With special thanks to Adam Gordon, Tania Keene & Claire Phillips. Felt I was in safe hands from start to finish.
Seller
8th Aug 2024 (10 mo. ago)
Sorina
Great , professional agency and very nice agent Ian White (does its job well).
2nd Aug 2024 (10 mo. ago)
L Ioannou
Spoke with Ian regarding the sale of my house. He was professional and personable, made the whole process perfectly transparent and kept on top of everything. We eventually pulled the plug in the move and Ian was very understanding. When we are ready to sell, we will be going back to him.
Seller
29th Jul 2024 (10 mo. ago)
R Ramires
All staff will at Douglas Allen group at epping were great!
First spoke to Ian who was so kind, friendly and very helpful. He arranged a meeting with mortgage broker Roy who explained the process very well step by step. Then the viewing was very warm and welcoming. I'd also like to mention Adam who made the viewing very special and made me like the property even more. I may have forgotten some names but I promise you that I have had the nest experience. I eould recommend Douglas Allen group to anyone who needs to buy a house. I'm so grateful for the excellent and very professional service I have received!
Buyer
17th Jul 2024 (10 mo. ago)
L Rose
Adam is an exceptionally polite and friendly person, and I would definitely sell with Douglas Allen, but Adam follows up on everything and gives quick feedback on viewings, and is courteous and helpful always ????
15th Jul 2024 (10 mo. ago)
C Haughty
Douglas Allen were very accommodating in arranging an appraisal of my property at short notice and Ian White, who provided the valuation, was both professional and personable.
12th Jul 2024 (10 mo. ago)
A Walker
Thank you Ian and his team, very helpful and kind and thank you again selling our property, highly recommended Douglas Allan estate agent if you want to sell your property
Seller
9th Jul 2024 (11 mo. ago)
A Gregory
Thank you very much to Adam at Douglas Allen for securing a purchase of a flat for me. He has been professional and very efficient, thank you:
Buyer
27th Jun 2024 (11 mo. ago)
X Dauti
The stuff they've been very professional walls dealing with the property they responded correctly in very professional way it has been very easy to deal with them
26th Jun 2024 (11 mo. ago)
M Harris
What an amazing service!!! Adam and Luke were professional at all times and their communication was excellent. I feel confident to be buying a property through Douglas Allen and would highly recommend them. Thank you for all your help.
Buyer
26th Jun 2024 (11 mo. ago)
S Whitington
After my father passed away his house needed to be sold due to owing equity release, the team were very helpful from the beginning very open and informative about everything. Ian White was helpful with all the paperwork, dealing with the solicitors, explaining everything and keeping me informed at all times ( given that paperwork is not my strongest point and never had to deal with solicitors before was a life saver).
The team made the whole process a lot easier and managed to sell the house in two weeks and above asking price. I would recommend them to anyone in the area and would definitely use them again.
Seller
26th Jun 2024 (11 mo. ago)
R vincent
Adam, Luke and Ian have been fantastic during our search for our new home. They went above and beyond to assist with our every need
26th Jun 2024 (11 mo. ago)
P Palfreman
Douglas Allen have tried so very hard in an uncertain market to help Linda and I find a buyer, Ian White has been exceptional
Seller
26th Jun 2024 (11 mo. ago)
L Bowers
Very Professional service from Douglas Alan and especially Adam Gordon, very friendly and kept me informed with progress of our offer.
26th Jun 2024 (11 mo. ago)
A Ashley-Jones
Exemplary service from Ian in Epping. Nothing was too much trouble to discuss with me, and such good and sensible advice. The after care service continuing and makes me feel very supported and confident that ultimately my house sale and purchase will be in the best hands.
Seller
4th Jun 2024 (1 year ago)
L Abbey
All communication has been so quick and responsive. We had a viewing with Ian and he was so knowledgeable about both the property and the market in general. I would definitely recommend both Ian and Douglas Allen to anyone looking to buy in the Epping area!
31st May 2024 (1 year ago)
Y Unlusoyer
The staff at Douglas Allen have been absolutely amazing (especially Ian, Luke and Dan). They helped me through the entire process and because of them I have been able to purchase my dream home! They have been brilliant every step of the way. Could not have asked for a better estate agents. I will be recommending them to all my family and friends. Thank you for making the experience so streamlined and for going above and beyond to help!
I would given them more than 5 stars if I could!
Buyer
15th May 2024 (1 year ago)
B Simpson-Vernon
Great service. We have been in our house for 4 years and were looking to get a valuation, although probably not looking to sell for a few years - Ian was fantastic, extremely personable and spent a lot of time with us to answer my questions
30th Apr 2024 (1 year ago)
B Kid
I personally have to thank Luke for his professional attitude, he is a pleasure to have deal with my needs and would definitely like to have him work for me in the future.
19th Apr 2024 (1 year ago)
A Pike
We were entrusted with the help of Luke . He was very professional, knowledgable and did an all round great job . Highly recommend
19th Apr 2024 (1 year ago)
O Leger
Had a great experience with Luke really helpful. Glad I popped in Had a great knowledge of the local area
19th Apr 2024 (1 year ago)
M Lillingston
Shout out to Adam. Many thanks for helping solve a problem last week. Great piece of Customer Service
20th Mar 2024 (1 year ago)
K kaur
Just want to say a big thank you to Adam, Ian and Luke for helping me every step of the way in purchasing my first property! Can’t fault them, they all are very professional and reliable!
Buyer
12th Mar 2024 (1 year ago)
A Tkc
Amazing experience the guys been really helpfull, especially luke and Adam & Tom.
Will recommend to everyone.
Thank you guys.
4th Mar 2024 (1 year ago)
U Alici
dealt with Luke and Adam and had a great experience!
4th Mar 2024 (1 year ago)
A Apcar
Adam and Luke are very professional and reliable agents. They took the time to understand our needs and have kept us informed of suitable properties to view.
They are friendly, in a professional manner, and have been flexible, helpful and patient with the many viewings they arranged for us.
It’s always a pleasure to speak to them
8th Feb 2024 (1 year ago)
I Worwood
Adam has been fantastic in my dealings with him, so friendly and supportive, I would not hesitate to recommend him
6th Feb 2024 (1 year ago)
C Rutland
We added another estate agent to help sell our house (we had been with one for quite some time, with a few viewings).
Well....the three amigos were brilliant!
Who are they? Luke, Ian and Adam, who all three went over and above to let me know what was going on every step of the way.
My house? Well, that got sold in LESS than two weeks, when it had been on the market for over a year!
Cannot recommend Douglas Allen Epping Estate Agents enough.
Thank you so much to everyone there, I am one happy lady :)
Seller
3rd Feb 2024 (1 year ago)
K bingham
Brilliant Company. I had dealings with Adam who was very well informed and knew exactly what he was showing me . He had all the answers and I left very impressed. Well done and thank you . Incidentally I bought the property ????????
Buyer
2nd Feb 2024 (1 year ago)
C frost
From the point of finding a property online and calling the branch, viewings and negotiations were handled swiftly by Luke and Adam. Requests for repeat viewings were readily facilitated and further information about the property was forthcoming on request. Overall, I'm happy with my experience so far.
1st Feb 2024 (1 year ago)
H Graciet
My partner and I are not generally into writing reviews but we got such amazing service and help from Adam and Luke at Douglas Allen Epping that it is worth singling this out. We are so grateful to both Adam and Luke for helping us secure an offer on a particular property we were very keen on; it was a complicated deal but they kept the communication flowing and they got out of their way and kept persevering until the offer was accepted. They were both very efficient in addition to being reassuring along the way, which really helped. If both are a reflection of how good the teams are at Douglas Allen, then it is without hesitation that I can recommend the entire business. Herve Graciet
Buyer
1st Feb 2024 (1 year ago)
K M
My experience so far has been positive, I am selling my property in Loughton, and I am really impressed with Joanne Clark's communication. She keeps me in the loop and is very responsive, and kind. Need more Joanne's out there!
Seller
31st Jan 2024 (1 year ago)
M Wotherspoon
Very impressed with the Epping team, all agents we have dealt with have been professional, courteous, helpful and experienced. Particular thanks to Ian Wright who has been our main contact. His experience, ease of contact and clear advice has been invaluable.
30th Jan 2024 (1 year ago)
W Starling
Thank you to all the Douglas and Allen team for your help purchasing our new property, special thank you to luke for coming over and finding the fault on our fuse board the day after moving in we really appreciate your help.
Regards Wayne
Buyer
26th Jan 2024 (1 year ago)
J Finch
Superb job done!
Ian, Tanya, Luke and other team colleagues at Douglas Allen Epping were brilliant in helping us sell our flat, which was completed last week. We have used Douglas Allen for buying/selling of property for the past ten or more years and the reason why is because of the outstanding professional, knowledgeable and friendly service they have provided and continue to do, which is great! Ian and Tanya kept us informed all the way during the process of selling the flat. They had our trust and confidence in them every step of the way. Always kind and friendly, reassuring us things would work out, having a great sense of humour, being patient with our queries and extremely helpful. Cannot thank Ian, Tanya and team enough for seeing us through to the end of the process. Would also like to thank Liam and Jack for the initial set up, but it was Ian and Tanya who got us through to the wonderful end result of completion and they have our utmost gratitude, thanks and confidence in them, and would not hesitate for a second to use them again if need be and to highly recommend them/Douglas Allen Epping. MASSIVE THANKS Ian, Tanya and team! Warmest regards, Stephan & Jackie M.
Seller
18th Oct 2023 (1 year ago)
V Edwards
Thanks to Ian and Tanya at the Epping branch, the sale of the house went very smoothly. We were kept up-to-date regularly and nothing was too much trouble.
Seller
19th Aug 2023 (1 year ago)
C Green
Talia and Ian worked professionally and very hard on behalf of their vendors, but also as a purchaser I was kept well up-to-date. They rightly challenged us to view properties that we would have otherwise discounted and they went above and beyond expectations to secure a position that all parties were happy about on our purchase. Thereafter it was a very smooth transaction, supported by the team.
Buyer
8th Jul 2023 (1 year ago)
D Maintenance
Ian and his team at the Epping branch were exceptional in helping us complete on our property. The service provided from start to finish was fantastic and having been in the property business for many years Ian and his team made our transaction stress free, quick and easy. Couldn’t recommend enough - look forward to working with you all again very soon.
Dean and John Fosh
27th Jun 2023 (1 year ago)
Asu
One of the greatest customer service that I have ever received! I am looking for properties in Essex and thankfully my path has crossed with Epping Branch. I can't be any more grateful with the excellent support that Ian White and Owen Masarella have given to me. They are truly experts on their topics and they simply want the best of their customers. Definitely it should be your go to agency!
2nd May 2023 (2 years ago)
V Krasovskyy
Ian White - it was pure pleasure to speak to and view properties with Ian, very professional and personable, would highly recommend 5 star service! Thank you Ian.
4th Apr 2023 (2 years ago)
A Plume
The team were great including Talia, Jack and Ian.
It took a long time to sell and we had to reduce the price by quite a bit but DOUGLAS ALLEN found a buyer in what was a very tough time indeed.
Seller
22nd Mar 2023 (2 years ago)
J Mack
Douglas Allen, I would not recommend this company.
14th Mar 2023 (2 years ago)
R Joseph
During a difficult time of selling a late Aunt's property in Epping, we found the whole team extremely knowledgable and professional and they delivered exactly what they said they would deliver from the sale. Well done to Jack in particular who was our point of contact from the beginning to the end.
Seller
23rd Feb 2023 (2 years ago)
J Maskell
Really pleased with their service - Ian W is extremely helpful and has gone out of his way to try and find me the right property in the right location. He always picks up the phone to take calls unlike other agents.
23rd Feb 2023 (2 years ago)
A Rose
They are all amazing, nothing is 2 much for them! Bought our flat from them and will be selling it with them!
Seller
22nd Feb 2023 (2 years ago)
A Sheeley
So up until now I had a pretty poor opinion of Estate Agents. Past experiences that had left a bad taste in my mouth.
So what a pleasure and surprise to find that the agents at Douglas Allen were not at all what I expected!
Ian made me feel comfortable right from the start. Listening to my requirements and doing his upmost to find it for me. He was always punctual, friendly and professional.
Making the arduous chore of finding a new home just that bit less painful.
Talia also has made my experience so much brighter. Helpful, happy and super organised.
I couldn’t recommend this office highly enough and I certainly wouldn’t use anyone else!
21st Feb 2023 (2 years ago)
J clark
we sold our property through Douglas Allen,Jack was a very nice helpful man,would highly recommend him
Seller
28th Oct 2022 (2 years ago)
M Dowding
Brought our beautiful home through the team at Douglas Allen Epping . We had lots of challenges in our chain and Jack Was an absolute star every problem he fixed and gave us reassurance along the 7months of our unique chains duration .
Would highly recommend these guys for their in-depth knowledge of the local market .
Thanks to you all Jack ,Liam and Talia x
Buyer
20th Oct 2022 (2 years ago)
L Wilkinson
Thank you very much Talia for showing us around many different properties. It is sometimes difficult to visualise a home from the photos alone and you have been so helpful in arranging many viewings. Thank you for your friendly approach and patience and for offering us guidance. All the best, Laura and Jason
12th Oct 2022 (2 years ago)
A D.
Douglas Allen were amazing with helping us to buy a house. All team were great and helpful specially Jack done amazing job to help us whit the process! Will definitely recommend this agency!
Buyer
23rd Sep 2022 (2 years ago)
S spicer
I felt compelled to post a review following our experience using Douglas Allen, and more specifically working with Jack Spittlehouse at your Epping branch. Jack has really gone above and beyond throughout our sale and purchase. His service, attention to detail and communication have all been exceptional throughout. He has dealt with an extremely difficult transaction and handled the whole thing amazingly reliving us from the pressures of moving.
Everyone was have spoken to has been helpful, professional and prompt in replies.
It is not everyday you can comment on how outstanding service is, especially when moving house. We are due to complete in a couple of weeks and look forward to sharing our experiences of the service Jack has provided to friends, neighbours and relatives.
Seller
21st Sep 2022 (2 years ago)
A Stretch
Lisa and Jack were both very helpful right from the start when we needed to market the property. They were easy to contact, and kept me informed along the way. The process was as smooth as it could have been.
Seller
17th Aug 2022 (2 years ago)
Anonymous Homeseller
Liam and the team are all outstanding, professional,knowledgeable and friendly.
I put my trust in them when my house wasn’t shifting with another agent even after reducing the price , on day one the house sold at the asking price !!
They have been sensitive to a very difficult situation and have all done their upmost to help and make sure everything is in hand .
I would 100% recommend these guys .
Seller
15th Aug 2022 (2 years ago)
L Agasee
Buying a property (post Covid) has been one of the most stressful things I have gone through over the past 18 months. I have dealt with over 30 estate agents in many different areas of West Essex and I can honestly say that Jack Spittlehouse at Douglas Allen in Epping deserves the highest praise. He has been totally supportive, positive, knowledgeable about the area and the market and an absolute pleasure to deal with.
Buyer
2nd Aug 2022 (2 years ago)
B Connor
The team in the Epping branch have been fantastic with my sale and purchase. Jack, in particular, has gone above and beyond to ensure that we have been looked after from start to finish. Liam and Lisa have also been great. I would definitely recommend them all.
6th Jul 2022 (2 years ago)
Anonymous Homeseller
Emma-LD has been amazingly helpful in pushing the sale of our property No38 she has been very friendly and a helpful service in assistance with our paperwork and offering good basic guidance to us , Emma has been very approachable at all times through this difficult time as my sister has a medical condition needed to be taken into account at all times. Emma is a credit to Douglas-Alan associates, Thank you, Regards Phil… No 38 …
Seller
1st Jun 2022 (3 years ago)
D B
Having asked for valuations from most of Epping’s estate agents on our property, Douglas Allen were by far the most professional and on the ball from the get-go. They were excellent at explaining how they would market the property and all the tools they would use. Communication was genuinely great throughout the whole sales process, you can really just sit back and let these guys get on with the job knowing they are doing their best to sell your property. Special thanks to Lisa and Jack who were a pleasure to work with right through to exchange and completion. Highly recommend.
Seller
4th Mar 2022 (3 years ago)
P Calver
I cant say enough about how impressed my wife and I have been with the team at Douglas Allen. We met Lisa first and she blew us away with the service and care that they offer that we knew straight away they were the estate agents for us. Lisa promised that they would deliver and she more than delivered on it. Jack was then incredible in the process of selling our house, and was always available and updating us on how things were going. We could not be happier and would recommend everyone to to get in touch and find out for yourself. Thanks to everyone at Douglas Allen!
Seller
8th Feb 2022 (3 years ago)
S C
Just Bought a Property through Douglas Allen at Epping Branch and without doubt the worst Experience of my life!!
Liam Bryne is the Branch Manager and he tried many times to stop me buying it, I had to go through Butler and Stag to buy the Property ( How mad is that!!) Do Not use him, Even the Seller of the Property was upset by the Service and Customer Care, . I am referring it to the Ombudsman and just to be clear I have never written a Google Review in my life but I don't want anyone else to be treated the way I was or the way the sellers of the Property were. You have been warned !!
Buyer
2nd Feb 2022 (3 years ago)
R Staines
Couldn't have asked for more!!
Jack not only found our buyer in super quick time, he also played a key role in getting us to the point of exchanging. Unfortunately there were a few complications within the chain but Jack and Denise went over and above to ensure we got there.
We procured a number of quotes before settling with Douglas Allen and are very pleased we did, my wife and I couldn't recommend them highly enough. You may be able to find a cheaper agent but I very much doubt they could match the level of service Jack and Denise extended to us.
Very impressed
Seller
28th Dec 2021 (3 years ago)
S (Sam)
Jack was really helpful and experienced. We were in a rush to purchase before stamp duty ended and he was able to help speed along the process in a very professional way. Would 100% use Jack again when buying our next home.
Buyer
8th Nov 2021 (3 years ago)
L Thompson
I recently purchased a house with Douglas Allen and Jack Spittlehouse was absolutely fantastic. He did all the meaningful things properly, like chasing things up and keeping us updated, making the process as smooth as possible. He kept on top of things without being chased which made things as stress free as possible.
Buyer
12th Oct 2021 (3 years ago)
E Jolly
From the moment I first met Lisa she took time and effort to explain what would be required. She has supported us at each step, answered our many queries and ensured we are up to date with everything that is happening. An excellent service to date - thank you!
12th Oct 2021 (3 years ago)
R G
This is a review directed towards Jack, in the Epping office, Jack was always professional. helpful and would go the extra mile to help, he is a real asset to Douglas Allen, Thank You
7th Oct 2021 (3 years ago)
J mace
This review is directed & dedicated solely to Jack, a young agent who works for Douglas Allen Epping.
I have been blow away by Jacks Professionalism & great customer care.
Jack has been so patient with showing me & my partner around a lovely property in Theydon Bois.
I would employ him tomorrow.
A real credit to the industry
Thank you Jack
30th Sep 2021 (3 years ago)
P cockram
Would like to thank Epping Branch with special thanks to Jack without his calm and responsive
Support I am not sure we would have completed our sale . Again thank you very much for helping us through a very trying experience.
Seller
24th Sep 2021 (3 years ago)
R TA
Very pleased with sale of our house. A huge thank you to Liam who was very confident in selling our property, he delivered as promised.
We would also like to acknowledge Jack who facilitated the the sale and who continues to be commitwd to ensuring that the Selling process is running smoothly. Huge thanks to Douglas Allen Epping team who have delivered.
Seller
14th Sep 2021 (3 years ago)
M Allaway
Jack and Lisa at Douglas Allen Epping have been most helpful in the sale of our house.They have been quick to respond to any queries and have carefully guided us through the process.I would very much recommend their services.
Seller
2nd Sep 2021 (3 years ago)
N Ribeiro
Great customer service. Initially, we had doubts engaging Douglas Allen due to a negative past experience. But we were so pleasantly surprised when we met and got to know Jack when undertaking our property search.
Jack is very professional, he took the time to listen to the needs of the family and therefore was able to identify the right properties. Jack is knowledgeable about the properties and areas we looked at, which was very helpful to us as some of the areas we visited were new to us.
Did his job with grace and humility - never pushy and nothing was too much of a problem - we tested his patience a few times! Jack was so good at knowing what we would like, it made things so easy and meant we did not have wasted journeys (handy when with children and elderly relative in tow) - we really didn’t want to deal with anyone else.
We would recommend Jack to anyone undertaking a property search that wants their agent to understand their needs, is flexible, honest, realistic and patient.
27th Aug 2021 (3 years ago)
N Ayres
Douglas Allen were instructed to sell our property promptly to ensure we could move into a new home. Lisa Allen at the Epping branch, was extremely efficient, to the point were prospective buyers where viewing the property the day we agreed terms. The ability to act quickly and decisively meant we received offers and secured our new home within days. As a team Jack and Liam also provided invaluable support and have assisted in selling in line with our strategy.
Seller
27th Aug 2021 (3 years ago)
G Cook
Although the home I found was not in their catchment area. You couldn't ask for a better group of people. I have dealt with a lot this year and I can honestly say they were incredible, very professional, quick to respond, always asking what more can we do. Absolutely brilliant branch
18th Aug 2021 (3 years ago)
J Bonfield
Lisa Allen is amazing. We've yet to find our dream home but know that Lisa works tirelessly to try and achieve this for us! She goes above and beyond and is a true credit to Douglas Allen (Epping) and the real estate profession. Thank you Lisa for your continued efforts and patience!!!
21st Jul 2021 (3 years ago)
J Hanshaw
Absolutely outstanding service from Jack, who went above and beyond in helping us find and buy our property. Nothing was ever too much for him, and he kept us informed during the whole process, pleased to have met him.
Buyer
21st Jul 2021 (3 years ago)
R Seddon
Jack Spittlehouse at Douglas Allen (Epping) has been so helpful in dealing with the sale of my property and onward house search. He has been so proactive in getting house views set up, and was always on-hand to offer advice when it came to considering my options. I genuinely feel like he had my best interests in mind when lining up potential properties, and showed genuine understanding when I faced setbacks in making progress, which I think makes him stand out from the crowd. He's always so responsive when I call or email with queries, and this is also true of others I come into contact with at Douglas Allen - Lisa in particular. I feel I have been kept fully informed at every stage of the sale of my house and I have full trust in Jack to see it through to completion. I wouldn't hesitate to recommend Jack and all at Douglas Allen to anyone looking to move house.
Seller
26th May 2021 (4 years ago)
A Niemczyk
I've been absolutely delighted with the handling of the purchase of a property managed by Douglas Allen Epping.
Great service from start to finish. Jack was amazing!! Nothing has been too much trouble for him and he is always answered all my queries and sorted out my problems quickly and efficiently. I wouldn't have done it without him.
I would definitely recommend Douglas Allen to family and friends without hesitation. Thank you so much for your help and support.
Anna and Sylwia
Buyer
23rd May 2021 (4 years ago)
R Chaudhury
Great, friendly service from the team at Epping. Found us a buyer very quickly where other agents hadn’t. Really pleased to have achieved as close to asking price as we thought we could. Would definitely recommend and would use again. Thanks!
Seller
14th May 2021 (4 years ago)
J ford
Great service during the sale of my property from the guys at Douglas Allen. Special thanks to Jack and Lisa! Would recommend.
Seller
13th Apr 2021 (4 years ago)
B Covington
Very good
7th Apr 2021 (4 years ago)
M Whipp
We have had a great experience with Jack and the team at Douglas Allen, Epping. From the start Jack was really engaging and his understanding of the market was second to none. He went above and beyond to ensure that he was giving us the best service possible. I am sure he has a lot of listings but the service felt very personal and nothing was too much trouble. Jack and Lisa in particular have been a pleasure to deal with and I couldn't recommend them highly enough. We have a number of people we know that have now sold their properties through him and I wouldn't hesitate to recommend him and the team to anyone looking for an honest, hard working partnership to enable them to sell their property.
Seller
23rd Mar 2021 (4 years ago)
M Bedford
Very professional service by the Epping branch, Liam, Lisa and Jack were all extremely knowledgeable and seemed to work tirelessly. Communication was brilliant and there was always somebody available to give advice and their opinions were always honest. I’d recommend to others or use again in the future.
Thanks
2nd Mar 2021 (4 years ago)
O Yüzügüzel
Had a great experience with Douglas Allen during our process in purchasing our first home. Lisa, Jack, Liam and Janine were all extremely helpful and communicative. No nonsense and all very friendly and supportive! Highly recommend their services.
Buyer
2nd Feb 2021 (4 years ago)
K Barlow
Although DA didn’t sell our house in the end, their service was fantastic. Manager Liam was enthusiastic, reassuring and happy to be contacted at any time if we had a query. Jack & Lisa who were dealing with the sale both showed genuine interest in selling the property and made sure they knew about the house so they were able to pass this on to potential purchasers. Their virtual tour and photos are amazing and all done with minimum fuss. I would definitely recommend using this agent.
Seller
22nd Jan 2021 (4 years ago)
J Wall
We dealt with Jack at DA, Epping for the purchase of our new home. From the very first meeting at the viewing, Jack has been absolutely first class. He was honest, polite and diligent. Jack navigated the various typical ‘bumps’ that come along with purchasing a house in an exemplary fashion. He is knowledgeable of the local market and a very decent bloke. He is a credit to Douglas Allen and I wouldn’t hesitate to use Jack and DA in the future.
Buyer
19th Jan 2021 (4 years ago)
Y Hallinan
If you are looking in the Epping/Theydon Bois area Lisa Allen at Douglas Allen, Epping is the person to go to. Once Lisa had my property criteria she did her utmost to find it
Lisa is professional yet personable.
I would highly recommend her.
15th Jan 2021 (4 years ago)
B Fox-Fuller
I was keen to find a property in Epping during 2020, which was proving very challenging!
I rang up all the estate agents in Epping, to get my name down and it was clear to me that Jack Spittlehouse at Douglas Allen, was by far the best with his excellent communication and service throughout.
If you want someone who will be on a constant lookout for properties that will meet your criteria, even before they've gone up on Rightmove and who will respond to your emails and calls immediately, then Jack is your man!
I can't recommend him enough, and he deserves a pay rise in my opinion as he goes above and beyond to help you.
Thank you! :)
14th Dec 2020 (4 years ago)
Anonymous Homeseller
I had an estate agent who overvalued my home, bringing in the wrong viewers. It wasn't selling. They then stoped actively promoting my house and just waited for someone to call. This went on for months. I then swapped to Douglas Allen and had a completely different experience. They got more viewings on the first weekend that the old agency and that was before it even went online. These guys work HARD. They communicate and care. They got my house sold in a matter of weeks. i couldn't recommend them enough.
Seller
13th Nov 2020 (4 years ago)
G Schwan
These guys work hard! They don't just wait for the website calls to come in. They kept in constant contact with me and are were an unusual mix of being extremely professional and empathetic. I would recommend this team to anyone. Thank you for selling my home so fast.
Seller
13th Nov 2020 (4 years ago)
F R
If you are looking for a property In epping or surrounding areas I would highly recommend talking to a lady called Lisa Allen, I spoke to her one Saturday in the epping branch and from that day on she contacted me whenever a new property came on the market, when you are looking for a new property this is extremely helpful.
This was the only estate agent in epping that did this.
She was extremely professional and polite.
26th Aug 2020 (4 years ago)
J Smith
I’ve been enormously impressed by the courtesy and professionalism of the staff, particularly Sean and Zara. The general email sent recently from Head Office demonstrated genuine integrity
5th May 2020 (5 years ago)
T Gaynor
Zara was really helpful from the moment we called to the moment we exchanged! She is a brilliant member of staff and always very polite and helpful. Everyone at Douglas Allen were doing their best to see our mortgage through as quickly and efficient as possible. Would recommend!
Buyer
15th Jan 2020 (5 years ago)
C Baker
Shaun and his team at Douglas Allen Epping have dealt with both our sale and purchase, and there is no other estate agent I would choose. They have provided us with an extremely high level of service and Shaun has been professional, enthusiastic and friendly throughout and has been a pleasure to deal with. If like us, you are looking to move to your dream house then Douglas Allen Epping have the experience and ability make your house dream a reality.
Seller
2nd Oct 2019 (5 years ago)
B Burtoñ
Very helpful and efficient, would recommend
2nd Oct 2019 (5 years ago)
O Smith
Visited Douglas Allen as we are potentially Looking to purchase in the area. Sat down with a young gentleman called Shaun who was extremely helpful and took the time to go through local areas and property prices with us. If we choose Epping to become our new home we will definitely be calling Shaun for help.
3rd Sep 2019 (5 years ago)
G Cordes
It's easy to knock Estate Agents because we tend to blame them when things go wrong, even though it's not their fault. Shaun and his team have provided us with exemplary service and commitment - not just to securing a buyer (when others could not even achieve this basic requirement!) but to holding our hand through difficulties when they inevitably arose. If you are serious about selling your property, Shaun and his team are in our view best placed to ensure this happens successfully. Thanks to him and his staff for looking after us throughout the process.
Seller
23rd Jul 2019 (5 years ago)
D Cooney
World Cup Brexit etc all made for an extremely challenging environment to sell, but thanks to Shaun and his team at Epping, we finally sold our house. Many many thanks for all your efforts!
Seller
1st Jul 2019 (5 years ago)
M Bull
Great service and very helpful!
30th Apr 2019 (6 years ago)
JohnnyMack14
I found them very helpful during our house purchase. Conor and Janine offered diligent support throughout the process
Buyer
11th Apr 2019 (6 years ago)
M Berndes
Poor... no feedback after viewings. Started keen and drifted off.
1st Dec 2017 (7 years ago)
L Robinson
Very responsive and professional
20th Oct 2017 (7 years ago)
P Simon
A truly awful Estate Agent stay well clear. They do not seem understand anything about communication or customer relations. You have been warned.
18th Sep 2015 (9 years ago)
A Prasad
Our house took 1 year and 2 months to complete and we were kept in the dark throughout by Douglas Allen - they were awful at getting back to us and when we did finally get in touch, we were constantly lied to or they made excuses. At one point we weren't even aware that the chain had broken and was being rebuilt!
Mark is the most unprofessional and inept character I've ever had the misfortune of dealing with - Charlotte was just one of his puppets who I felt sorry for as she constantly had to cover for him. Jonjo was actually good at his job and he should be running the show there, not Mark! The 'sales progressor' acted more as a barrier to communication rather than an accelerator. I would never leave a property transaction in their hands - you'll get burnt!
No doubt they'll respond to this blaming solicitors or the builders at the top of the chain - who i'm sure share some of the blame - but this doesn't excuse them from the unprofessional manner by which they conduct their business.
Avoid!
Seller
4th Aug 2015 (9 years ago)
W Hunter
Not the best of experiences here, although to be fair it was on a difficult property. The intervention of JohnJo added some professionalism to a branch which seemed to lack and in communication skills and the ability to meet the buyers interests over their own. Thankfully we did not have to deal with the manager mark who, to paint a picture, is the kind of guy I would expect to meet on the front of a used car sales lot.
27th Feb 2014 (11 years ago)
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