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Estate Agents in Edmonton
Smart Move - Edmonton Green

Smart Move - Edmonton Green

4.2

64 reviews

Opens Monday at 9:00am

16b The Concourse, Edmonton Green, N9 0TY

Smart Move Edmonton Green are an estate agent in Edmonton. They mainly list properties in N9, EN4 and E18. Over the last 6 months, they've listed 6 properties, with 20 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on OnTheMarket.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 6:00pm
Sunday Closed

View all details

Smart Move - Edmonton Green Reviews (64)

Have you used this agent?

N Zambuto

I wanted to bring to all Landlords attention, that Smart Move Estate Agent has got a criminal records. Smart Move Estate Argent unfair withheld all of the deposit money and refused to co-operate with me and my solicitor. They failed to return all the calls made by my solicitor and myself and ignored all our letters. Tenant was evicted out of my property and it was in a state of some considerable damaged upon the tenancy coming to an end and I had to spend in excess of £2,000 in remedying the problems. I have taking Smart Move Estate Agent to small claim court and I have won the whole of the deposit money. Also I have provided ample notice of my desire to dispose of Smart Move Estate Agent services and yet despite this they have continued to charge me, in my view without justification. I have issued the tenant with a section 21 notice, giving them at least two months notice to leave, but the tenant ignored the notices. I have also gave Smart Move Estate Agent two months notice that I did not required their service any more and I will manage my tenant until they will be evicted out, Smart Move Estate Agent have ignored all my letters and continued to make charge. I have clearly put them on notice that I no longer want the company to represent me concerning the collection of the rent etc as to my property. I find them reluctance to accept this disappointing and clearly in breach of the recent remarks of the Court of Appeal in the Foxtons Case. I was seeking a refund from them as to commission paid and subsequent to notice terminating they retainer. I have also took Smart Move Estate Agent to small claim court and unfortunately I have lost the court hearing, because I did not had the evidence showing that the tenant paid Smart Move Estate Agent rent money. Tenant told me that they have paid the rent money to the Smart Move Estate Agent, but tenant refused to provide me the evidence and this is way Smart Move Estate Agent has got the criminal record. Smart owning showed the judge 12 months transactions and lied to the judge and said that they have accept the terminating from me, they never showed the other transactions. Also Smart Move Estate Agent carried out repairs without letting me know first, and charged me when the item was one year guarantee, Smart Move Estate Agent sent me two invoices, the first one they sent to me was a washing machine invoice and then they changed they mind when I said the washing machine had a one year guarantee and then they said it was a fridge freeze, I also said to them that was also one year guarantee. They refused to give me the receipt; it showed that they have not repaired anything. At the court hearing they had a made up receipt, which was too late. I have also taken them to small claim court and I have won. That why I want to tell you my story to all the Landlord out there to beware of Smart Move Estate Agent Residential Sales & Lettings 16b The Concourse, Edmonton Green, London, N9 0TY. I find them rude and when they wrote a letter to my solicitor the letters were all mis-spelled, and they wanted to charge me ever letter they wrote to my solicitor.... Read more

15th Jul 2024 (12 days ago)

L Haybe

Disgusting and very unprofessional made wait for ages to even view a property whilst pregnant absolutely wouldn’t recommend this place to anyone... Read more

6th Apr 2024 (16 weeks ago)

P Halil

I just want to say thank you so much to Nuri for helping with the sale of our property and for always updating us every step of the way. We really appreciate all your hard work. Thanks again. Best wishes Pam and Yusuf.... Read more

13th Jul 2023 (1 year ago)

A A

Provided an excellent service and great communication throughout. Highly recommend ????... Read more

12th Jul 2023 (1 year ago)

M B

Great team, very informative, and professional, and quite swift when maintenance is needed, many thanks (Maz Lion road)... Read more

20th May 2022 (2 years ago)

P Roche

Smart Move were absolutely excellent throughout our entire purchasing experience. The agent we dealt with was Nuri Mustafa, he is very professional, helpful and patient, making sure we were updated every step along the way. We felt he went above and beyond to ensure that the entire process ran as smoothly as possible and are very grateful for all his assistance. We believe Nuri is a big credit to Smart Move and would highly recommend him and his team.... Read more

20th May 2022 (2 years ago)

M Mazhowu

Further to the review I made on the 6th of May 2022 of Smart Move bad practices, I received a phone call from the manager on the 10th of May 2022 threating me with legal action, as he previously did in February 2022. As my previous review was quite long I didn’t not get the opportunity to state other issues that i experienced with Smart Move. Firstly, Smart Move did not carry out a single inspection at the property for six months until the issue had been escalated in a police case as the tenant was continuously destroying the property which Smart Move did nothing about. Therefore, their claim of providing an inspection report is unfounded as they never carried out an inspection neither was an inspection report received from them. Also, Smart move deducted their yearly commission of £1500 within the first three months even though the contract signed stipulated this was to be done on a monthly basis, over a 12month period. Even though Smart move took an inventory check at the beginning of the agreed tenancy agreement , I have videos and pics of all the stuff that was left over in the property by their tenant after she vacated and which I had to dispose off at my own cost. Please note, even though Smart Move threatened me with legal action, I will not be removing my previous review as it's an honest review of the experience my mum and I endured throughout dealing with Smart Move. Moreover , I believe the purpose of a customer review platform , is to allow consumers to have a voice and also to help companies understand their customers satisfaction as the review can honestly highlight what customers truly want.If anything , my reviews should motivate Smart Move to improve their customer service by quickly and efficiently resolving the issues that my mum faced so that they create a positive experience for their future clients and always focus on prioritizing their needs. I'm extremely glad it's my mum's last day having to deal with SMART MOVE in EDMONTON GREEN. Unfortunately, I have to give them a 1 star rather than the ZERO STAR they deserve for poor customer service. Sometime in mid September 2021 , after witnessing the challenges my mum was facing with her tenant and SMART MOVE , I made what I believe was an honest review only to be threatened to remove the post failing which the Manager from the latter threatened to withhold my mum's rental income . Their manager in my opinion is a habitual liar and it's unfortunate this negative trait seems to have spread throughout his whole team there. Some of the things he failed or neglected to do : securing a deposit from the tenant , communicating the contractual obligations to the tenant & making sure she understood fully , carrying out regular check -ups and inspection of the property. Consequently, my mun not only had a bad experience with the tenant but her property was left in a terrible state and because no deposit was secured from the tenant , we had to cover the cost for the paint job and to remove a lot of items that the tenant left when she moved out.All this could have been avoided had the Manager done his job diligently. Overally , the Customer service received by my mum was below par and nothing close to what my mum was promised when she initially engaged SMART MOVE. I could go on and on but for today I will end here. I believe there is room for them to do better and improve their service delivery in future. For anyone who might need further information regarding our experience with SMART MOVE, feel free to contact me .... Read more

10th May 2022 (2 years ago)

S rahman

Nuri Mustafa is absolutely brilliant person who is always there to co operate you. Very pleased with their service... Read more

27th Mar 2022 (2 years ago)

J Topiwala

Nuri and his team have helped me acquire various properties. They have always been professional, patient and 'non aggressive with the purchase. They also manage my properties, which takes the hassle away from me. It has been a pleasure dealing with them team at Smart move.... Read more

16th Feb 2022 (2 years ago)

A Chrysostomou

Very professional and always provided a good service... Read more

16th Feb 2022 (2 years ago)

A lewis

Very pleased with service. Would recommend.... Read more

6th Dec 2021 (2 years ago)

H Hara

Absolutely terrible service, they never ring back, missed months of rent. We ask for statements and they are incompetent to send what you ask for. We have chased repeatedly absolutely avoid. This company is not professional and beginning to wonder whats happened to my rent money. They have zero empathy with the landlord and never follow up what they say they are going to do. Definitely avoid. I note the comment of them saying we are not a client,. this is not correct they should definitely have a client under the surname of Hara its my mums house.... Read more

26th Jul 2021 (3 years ago)

A B

Big thank you to Smart Move for their help finding my first property. *****... Read more

18th Mar 2021 (3 years ago)

M Donaldson

I've dealt with Smart Move on numerous occasions buying most of my portfolio through them. Perfect every time, no messing about.... Read more

9th Mar 2021 (3 years ago)

A P

They saved me £15,000 on stamp duty by making sure my purchase completed as smooth as possible. Would recommend to all buyers... Read more

11th Feb 2021 (3 years ago)

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