A Hydes
Been trying to contact this agency in order to view a flat. Phone is never answered, email remains unanswered. No wonder the flat I'm wanting to view has been available since the beginning of the year... Read more
23rd Oct 2021 (3 years ago)
J Reynolds
Vinnie is a great agent! Would highly recommend him to anyone looking to rent a property out! Such a lovely chap!... Read more
Landlord
24th Sep 2021 (3 years ago)
S cleaning
Brilliant agency to work for! Always keeping the customers and clients first!... Read more
24th Sep 2021 (3 years ago)
K Sutton
This company is a joke I have been trying to contact them for 2 weeks no one answers the phone you call round the door is locked and a note on the door with a mobile number that is in readable. Complete amateurs couldn't run a bath????????????????????????????????????... Read more
20th Sep 2021 (3 years ago)
I mamodissac
Waste of time
Fake advertising... Read more
2nd Sep 2021 (3 years ago)
A Drazyk
Very no good... Read more
1st Jun 2021 (3 years ago)
S K
So far Vinnie has been great, always pleseant to talk to and plenty of advice as a new landlord.... Read more
Landlord
10th May 2021 (3 years ago)
S Galdo
I have had some difficulty communicating with Stepping Stone in the past. However Vinnie has been helpful in clearing up an apparently complicated processes and after some chasing, I have managed to get my deposit back in full.
Vinnie comes across as kind, patient and polite.... Read more
Tenant
10th May 2021 (3 years ago)
A Tizani
Vinnie in 3 days accomplished what my current agent failed to do for 3 months! I highly recommend stepping stones to everyone as much it was recommended to me.
Now thanks to vinnie, my property is tenanted and I can focus on sorting the mess of utilities left for me by Entwistle Green
He never has a day off, always on hand to help.... Read more
Landlord
23rd Apr 2021 (3 years ago)
J koja
I've been dealing with Vinnie from start to finish when moving home. He's got a wonderful attitude and really enjoys what he does. Best of luck to him... Read more
23rd Apr 2021 (3 years ago)
T Akhoon
Failed to deal with unpaid bills by tenants in both properties... Read more
Landlord
31st Mar 2021 (3 years ago)
D Colley
Very good service helped me from day one and they will help you get to where you want to be... Read more
25th Feb 2021 (3 years ago)
P Olendrzy?ska
Despite many attempts to contact the office, we were still ignored. Despite the allegedly available homes for rent, there is no response on their part. They won't call you back. They often have a closed office. They ignore customers. Employee and owner. I do not recommend it, a waste of time... Read more
Tenant
13th Nov 2020 (4 years ago)
M Meghu
I got a good service from the agency to get a nice property for rent which fulfiled my needs. Thanks to Vinnie for helping me with this.... Read more
Tenant
23rd Oct 2020 (4 years ago)
A Gonzalvez
Vinnie offered a fantastic service. He listened to my wants and found me a property that fitted my budget and criteria. Not only this but he had a lovely smile too. Service with a smile ????... Read more
14th Oct 2020 (4 years ago)
C doherty
Had a viewing scheduled at 12pm on the 2nd of July. Norbert didn't show after fifteen minutes, so I called the company only to be told that he is out of the town and wouldn't be back until 2pm. They also tried to say that they had attempted to contact me before hand to let me know about this, which they never did. They then hung up on me when I called them out for their unprofessional business practices. Needless to say they will not be getting any money from me.... Read more
2nd Jul 2020 (4 years ago)
G Oakey
How can you try to rent out a business that's not legally rentable .jokers... Read more
Landlord
5th Feb 2020 (4 years ago)
L Underwood
Dont want houseing benefits tenants or dogs in there property I work part time and they treated me like scum I remember years ago they was great but now there a problem landlord who discriminates against people also they hanged the phone up... Read more
31st Jul 2019 (5 years ago)
Shaker
Worst property management service I’ve ever come across, they don’t respect the landlords or the tenants living in the properties they “manage” and if you ring the local council about them they’ll tell you that they are fully aware of their misgivings. Eastern European man Nobert who runs it gets in tenants who need a bit of guidance about uk housing processes and it’s laws and takes advantage of them by overcharging on rent and not sorting problems out the property when reported but charges the Landlord when the tenants sorts it themselves. I had to deal with the problems directly with the tenants, as they didn’t trust them. Don’t be just aware of them, do not use them!... Read more
Landlord
5th May 2019 (5 years ago)
G Benson
The worst experience ever. He never gives back the deposit, finding a reason why. If something comes up, he just simply not available, doesn't pick up the phone. He just cares about the money, anything else. Everyone who knows him, have bad experience with the whole agency. Would never recommend them.... Read more
21st Mar 2019 (5 years ago)
N Larsen
Never got the deposit back. Whenever a problem showed up Norbert wasn’t picking up the phone. He was there only when I had to pay. Don’t go to that agency. Won’t reccomend to anyone.... Read more
Tenant
12th Feb 2019 (5 years ago)
Syco_Taylor
Had a great experience with steppingstones over the past 10 years.
Always staying in touch and willing to go the extra yard with my shop and flat on newhall Lane.... Read more
Landlord
10th Feb 2019 (5 years ago)
D giotta
Excellent service, helpfull team HIGHLY RECOMMEND// a big THANKYOU... Read more
18th Dec 2018 (6 years ago)
L harvey
Very efficient, fantastic service. Would recommend to anyone that wants to sell their property.... Read more
Seller
3rd Dec 2018 (6 years ago)
N Kausar
Simply worst experience with the agent. Took monthly rent fee, but we I had to deal with tenants problems are self ..Simply not organised not got our rent on time.... Read more
Landlord
3rd Sep 2018 (6 years ago)
J Shah
Very bad service be careful find proper estate agent never give you deposit back not look after the customer so please be careful... Read more
Tenant
3rd Sep 2018 (6 years ago)
M Zi
(Translated by Google) Real estate agency with Hungarian roots not a large number of people who serve it here But they do it right I am happy although I would not give a maximum rating if it wasn't for the fact that they are quite cheap and does not unnecessarily give it
(Original)
Agencja nieruchomo?ci z korzeniami w?gierskimi niezbyt du?a ilo?? osób które tutaj to obs?uguj? Ale robi? to w porz?dku Ja jestem zadowolony chocia? nie da?bym maksymalnej oceny gdyby nie fakt ?e s? do?? tani i nie nastr?cza j? niepotrzebnie... Read more
19th Mar 2018 (6 years ago)
P Anthony
Had a problem that needed immediate attention, Norbert (the owner) dealt with it superbly, outstanding service, very professional... Thanks Norbert... Read more
8th Jan 2018 (7 years ago)
J Sumner
Stepping Stones have managed our property well for 5 years. Efficient (if occasionally hard to get hold of) and very competitively priced. They just sold it for us again very efficiently and for our asking price.
I'd definitely recommend them.... Read more
Seller
8th Sep 2017 (7 years ago)
I Sargeant
Professional, helpful, very good experience... Read more
15th Jun 2017 (7 years ago)
D hooper
The manager is some sort of Bias regard at points offensive and has in my opinion broken disabled equality law several times in several circumstances .I mean When you know the let on a derelict flat in Sandown court is a 450 let but after being told original price when u turn up it's 550, then three arranged viewings more all canceled when manager finds out.bad agentse and all around offensive as a disabled citizen.but I'm pretty sure after getting ripped through courts a few times they might have a basic concept of u.k housing law .especially the disabled equality act .bad show people .proper horror show in fact... Read more
Tenant
4th Mar 2017 (7 years ago)
S Birkett
Won't even answer the phone... Read more
27th Feb 2017 (7 years ago)
D moon
Simply the worst agent I have ever experienced. Sold a let on a retail premises. As I entered the property for the first time I was met by representative from the electric company to disconnect the property. All the previous utility bills remained unpaid some in the landladies name and debt collectors started chasing me. The agent had not ensured that the previous tenants had payed their utility bills. The agent refused to give me a copy of my lease and when I surrendered the property back to the agent last October due to interrupted utilities and unpaid bills he returned none of my deposit. This is the best bit ...... As the agent had not confirmed to the local council that I had left the shop I had a knock on the door by an enforcement agent wanting hundreds of pounds in unpaid rates. My water bill was also reverted back into my name ounce I had paid my final bill.
You can draw your own conclusions from this episode but if you find yourself in this situation watch your back!!!!!!!!!!!... Read more
Landlord
23rd Sep 2016 (8 years ago)