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- Stewart Oliver Ltd - Birmingham
Stewart Oliver Ltd - Birmingham
Opens Monday at 10:00am
6 The Minories,Birmingham, B4 6AF
Stewart Oliver Ltd Birmingham are an estate agent in Birmingham. They mainly list properties in B2, B4 and B5. Over the last 6 months, they've listed 0 properties, with 1 currently on the market. They list properties for sale on Rightmove.
Opening hours
- Monday 10:00am - 5:00pm
- Tuesday 10:00am - 5:00pm
- Wednesday 10:00am - 5:00pm
- Thursday 10:00am - 5:00pm
- Friday 10:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Stewart Oliver Ltd - Birmingham Reviews (55)
Have you used this agent?
22%
5%
2%
9%
62%
All (55)
Seller (0)
Buyer (1)
Landlord (4)
Tenant (39)
General (11)
Anonymous Tenant
My experience with Stewart and Oliver has been truly exceptional, and I'm delighted to highlight the outstanding support I received from Mat and Nicola. Mat went above and beyond in addressing my queries, demonstrating a profound understanding of the letting process and a genuine commitment to client satisfaction. His professionalism and friendliness made navigating the complexities of renting a smooth and stress-free experience.
Behind the scenes, Nicola played a pivotal role in handling all the backend tasks with remarkable efficiency. From seamlessly creating accounts in DPS to ensuring prompt and accurate refunds, Nicola's attention to detail and proactive approach were evident throughout. It's reassuring to know that the team at Stewart and Oliver not only excels in client-facing interactions but also in the crucial backend processes that contribute to a well-rounded service.
I wholeheartedly recommend Stewart and Oliver to anyone seeking a letting agency that combines expertise with a personal touch. Mat and Nicola's dedication reflects positively on the agency as a whole. I will certainly be recommending Stewart and Oliver to friends, family, and colleagues, confident that they will receive the same high standard of service that I did. Thank you, Mat, Nicola, and the entire team at Stewart and Oliver!
Tenant
6th Oct 2023 (1 year ago)
A Kind
ANYONE CONSIDERING RENTING WITH STEWART OLIVER, PLEASE READ THIS REVIEW DETAILING MY TRAUMATIC EXPERIENCE WITH NICI OLIVER, WHO CO-RUNS THIS LETTING AGENCY. I have written this review under an anonymous account as I do not feel comfortable revealing my identity. To Stewart Oliver – please respect this.
I recently moved out of the flat in the morning, but shortly after (when I arrived at work), remembered that I had left all of my important documents at the flat, containing my birth certificate, degree certificate, tax refund statements etc. (I cannot explain why this happened, I had to take a few hours off work and initially left those documents on the side in the case that I would need proof of ID etc when checking out to the inventory team. Everything happened very fast, and I was in a rush to get back to work).
I called Stewart Oliver to help me deal with this issue, and Nici picked up the phone. After I explained the issue to Nici, Nici raised her voice at me saying that ‘this is unacceptable’. She continued to shout at me, saying things like ‘if your documents are so important why did you leave them at the flat?’ Given how stressful the situation already was, I started crying. Nici raised her voice even further. I politely asked her to ‘please stop shouting at me’, but Nici then responded in a very sarcastic manner replying ‘I’m not shouting at you’. Nici continued to say ‘you wouldn’t leave your ‘important’ documents at a hotel would you? So why would you leave them there’.
Nici refused to help me with this issue. I was crying quite heavily, and continued to plead, I pressed that this was an honest mistake and that I would collect the keys to retrieve such documents, to then bring back the keys. Nici flat out denied this, saying ‘no, I am not going to give you the keys and I am certainly not going to the flat myself. If the cleaners find your documents and throw them away, then that is your fault, you should have remembered to collect the documents before you checked out’. She was very cruel and taunting in her tone and asserted that she will not do anything to help me. She guaranteed that the cleaners would potentially throw away my documents, but again, pressed that it was my fault. Nici was very angry in her tone, which continued to worsen my anxiety, especially given that I was at work. Straight after the call I had an anxiety attack - one of the longest anxiety attacks I have ever had.
Nici refused to help me out of emotion and anger, and did not give any logical or professional reason for refusing to solve my issue. Instead, she verbally attacked me and almost seemed as if she wanted me to lose my documents out of spite.
I managed to retrieve my documents without the help of Nici. I called the building manager after (I was crying very heavily), who was very understanding and promptly managed to inform the cleaners. I waited outside my building flat during my lunch break, and managed to gain access from the cleaners when they arrived, and then retrieved my documents.
I genuinely believe that this is the nature of Nici, as she has been very rude and abrupt when ‘dealing’ with my past enquiries whilst as a tenant. This final experience has pushed me to write this review in the hopes that a) anyone else with a similar experience does not feel alone, and b) prospective tenants reconsider renting with Stewart Oliver.
I do not want anyone to have an experience anywhere near mine, especially as this still mentally affects me to this day. Moving out is stressful in itself, especially when you have work and are moving to a different county. No one deserves to be berated by anyone, whether that be a letting agent or family member, for an honest mistake. And, no one deserves to be shouted at and taunted whilst crying when they are in a desperate situation.
Please do not rent with Stewart Oliver. Nici is a very cruel woman who lacks professionalism, basic human skills (let alone customer service skills), and will make you regret ever renting with this shameful letting agency.
Tenant
13th Oct 2021 (3 years ago)
C Ruiz
This is great if you want to get literally robbed. One star is way too much for that gang of thieves. I really wish all the worst happens to that deceiving and criminal organization.
23rd Sep 2021 (3 years ago)
S Johnson
Words can not even begin to describe how terrible this letting agency is. AVOID IT AT ALL COSTS. I have not had the displeasure of having to deal with the most ignorant woman on the planet, Nici Oliver along with her equally as ignorant business partner, Matt Stewart, but have seen how little they care about the properties that her landlords own. Both her and Matt are rude, uncaring, and will do the bare minimum to help. AVOID, AVOID, AVOID.
Landlord
22nd Sep 2021 (3 years ago)
A Clark-Michalek
Viewed properties with this company but I wouldn’t recommend since they seem to just be group viewings in an attempt to ramp up the pressure and competition. Generally made for a very unpleasant experience but the other aspects of the company I interacted with had no faults.
19th Aug 2021 (3 years ago)
D Bolon
Not happy with the communication. Nicky is very ignorant, terrible attitude and customer service! Would definitely chose another letting agency! Don’t waste your time!
29th Jul 2021 (3 years ago)
M Small
If you use Stewart Oliver, don’t expect to get your deposit back. Excuses after excuses to not give you back what they owe. Also, Nicky is very rude and has a bad attitude. Wouldn’t recommend to anyone.
Tenant
29th Jul 2021 (3 years ago)
M Wassall
Terrible attitude from Nicky, not open for discussion. Can’t wait until end of tenancy! This women’s a nightmare! Company is a reflection of the staff it employees.
Tenant
29th Jul 2021 (3 years ago)
V Swan
I made a recent inquiry about the property I was interested in viewing, but unfortunately, the response from Nici was brief and reluctant. It made me feel they don't want to find tenants for the rental properties. I have made a simple inquiry, in the advertised ad, there was no mention of the average energy consumption of the property or a rough estimate on the bills. This would be valuable information for a piece of mind and for comparison to other properties alike. Not to mention the response was abrupt, as Nici didn't want to interact with me to arrange the viewing, or at least come across as a pleasant Estate Agent who enjoys their profession. In this day and economy, it is important what the costumer and consumer wants and needs, and their queries should be full filled without making them feel as if they have no say or value. And regarding the rating makes me wonder when Agency will start to take notes and adjust poor performance as a whole. And this is the reason I have decided not to pursue further searches of properties through them.
21st Jul 2021 (3 years ago)
D Chiodak
My partner and I rented a one bed for 2 years with Stewart Oliver. We absolutely loved our flat from the moment it was viewed and the process of moving in and sorting out the paperwork was very quick and effortless.
We found Matt and Nici friendly and very responsive to any queries or questions we had (though we didn't have many!) and we couldn't have had a better flat in Birmingham!
Upon leaving our flat, our deposit was returned without any problems!
I would highly recommend Stewart Oliver for anyone looking for a reliable and friendly estate agent.
Tenant
8th Oct 2020 (4 years ago)
A Sharples
Rented a 2BR unfurnished property through Stewart Oliver for 1yr in Birmingham. Every dealing we had with Matt & Nici was spot on, no issues there. If something needed fixing, it got fixed. Sometimes things were slow to be fixed but that's because they had to go through the landlord to get permission - once that was sorted they got their contractor out to sort the problem.
All issues around the deposit were sorted amicably and quickly and we got the majority of it back bar the cost of replacing a couple of light bulbs which we hadn't noticed had blown late on.
We had read all of the reviews beforehand and they can be off putting. Don't be. Most of the reviews online seem to be either fake, or people who have active disputes with Stewart Oliver through the DPS. It would be interesting to see how many of these people actually win their disputes. Probably not many.
If you make sure you check your inventory on move in, send it to the agent within 7 days, and don't hesitate to query anything that looks different on the inventory to what you see, then you won't have a problem. If you understand that 95% of the time the issue you have is related to your landlord, and an estate agent can't change a landlord's mind, then you won't have a problem.
I would recommend this estate agent to people I know.
Tenant
23rd Sep 2020 (4 years ago)
T Pham
DO NOT RENT FROM THESE PEOPLE!
Even 1 star is too high of a rating to give them, and if I could give 0, I would.
Upon arrival in the apartment, one bulb wasn't working, paint was chipped in the bedroom, grease and dirt marks in kitchen and on practically every wall, and damaged furniture. Even though I reported all these issues, they later came to charge me for them. A blind was missing for my entire year tenancy. While I contacted the agency for months on end about it, all I had in response was "it's still on order". Having a blind for the window on order for over a year? The worst excuse for a lazy and cheap landlord I have ever heard. High prices for below decent living arrangements.
When the tenancy came to an end, the landlord demanded 70% of the deposit for damages I know for a fact were not caused. I was reasonable and said I would accept those deductions from the deposit IF pictures were provided to prove I had caused them. The response? I can "see those pictures in court". Are you having a laugh? What landlord does not provide evidence of damage and forces tenants to pay? A CHEAP and GREEDY one. I took them to court, but these people have their ways and the verdict was I surrender my deposit (which they have now held for over 2 years!) and pay up an additional sum of over £1900!
The people working their seem nice and act like they have your best interests at heart, but it's all an act. I cannot stress enough that you will waste your time and money with these people! DO NOT RENT THE PROPERTIES.
Note: to Nici or Stewart, or whoever from Stewart Oliver Lettings who will be reading this and coming up with a poor excuse for a response, don't even bother. Will just be wasting my time reading it.
Tenant
21st Sep 2020 (4 years ago)
Anonymous Tenant
Having not long completed a 12 month tenancy with Stewart Oliver I would say overall that the experience was very unpleasant indeed.
They did not inform me of a number of issues with the flat before moving in. Notably, the non-functional intercom, which the landlord REFUSED to fix and the extremely leaky front window, which allowed rainwater in whenever it poured from the heavens. This was later 'fixed' even though water still came in despite it being 'sealed'.
I have also witnessed, during viewings, the representative deliberately misleading the prospective tenants by not informing them the landlord wont fix the intercom when they ask about it. They instead say either 'the landlord knows about it' or 'apparently it is broken'. This is very unprofessional and downright terrible behaviour.
After being told I would recieve my meter readings at the end of the tenancy, from the checkout company. I was informed by said company representative that we would not get the readings from them and would have to wait for the report.
I must say i am still waiting, now for nearly a week.
Tenant
7th Sep 2020 (4 years ago)
J .J
DO NOT RENT!!!!!
Nici and Mathew are the most unprofessional and unqualified agents in Birmingham. They make up fake charges and try to harass you for them during your tenancy. When that doesn't work they inflate your deposit charges and try to make you pay for things that do not exist. For example they tried to deduct from our deposit to repaint the flat even though they accepted that there were marks on the wall at the beginning of the tenancy. The way they claim that most bad reviews are bogus, why would so many people lie about two people? what do they stand to gain from the bad reviews?
Tenant
20th Aug 2020 (4 years ago)
D Werb
From first viewing they were helpful and always available when required. Thank you very much and would highly recommend
26th May 2020 (4 years ago)
S Im
I'm so happy that my contract with them finished. I wish I had seen their reviews before renting from them. Even 1 star is so much for them. DO NOT RENT FROM THEM.
First of all, the apartment which they believe is fully furnished (or well-furnished as they usually write in websites), is a complete lie. Our flat was partially furnished by old, dirty, damaged and very poor quality furnitures. If you call them for any issue in this regard, this will be the answer: "try not to fix it yourself", and they will not fix it either. This is their rule, you have to live in a bad condition.
Second, they deduct most of your deposit for nothing, for issues that exist at first, and they are not going to negotiate at all. Here is they answer: " As you do not agree to the deductions please arbitrate via the TDS".
It's funny that they even wanted to deduct for issues that you mentioned at first!!! I think it is because many international students do not dispute via TDS, so they keep the deposit!!!
So if you rent a flat from them TAKE A PICTURE OF EVERY SINGLE TINY TINY PROBLEM. Then you will have an evidence at the end of contract, when using the TDS dispute service. This TDS will be helpful as it was for us.
Third, they never answer you properly, Nici is a rude person that whenever you call their office to ask a question she start shouting and fighting. Matthew, just pick up the phone and doesn't matter what you say his answer is, NO. So, you can't expect any help or guide from them.
Be aware that you have to expect that landlord has the right to open the door and come in because "he is the landlord!!!". And if you speak about it with agency, they would definitely say that the problem is with your ears that you didn't hear the knocking.
Finally, I should say that last year year that I lived in that flat was the worst experience in my life. DO NOT RENT FROM THEM.
Tenant
8th Mar 2020 (4 years ago)
D Stoyanov
My friends rented there and are extremely disappointed. Stay away!
Tenant
29th Jan 2020 (4 years ago)
inspiritt
I deleted my old review under the false pretences that the agency was going to urge the landlord to fix the problem however it is not the case as they like to defend the way the landlord cuts corners. They are nice until you sign the contract and pay the deposit and rent. However as soon as that's done they don't care about whether their tenants as happy or not.
When they say furnish apartments take it with a grain of salt as the quality of the furniture is poor and when you ask them to tell the landlord to replace or remove the item the answer it no. DO NOT RENT FORM THESES GUY PLEASE BELIEVE ME WHEN I TELL YOU THAT. I've re written this review to warn people as I don't want you to make the same mistake as me.
Honestly, if you rent from these guy you are making a mistake. You are even unfortunate to have heard of them. If you do decide to rent from them for some reason. Take a good look at everything as though you are looking with a magnifying glass and do not sign or send them anything until any problems are fixed. Don't veiw any of there properties while they are being lived in because you are unable to see the bigger picture and any problems you find that you want dealing with their answer is that fixing the problem wasn't agreed upon when view. This company just doesn't care no matter how much they try and make out that they do.
This is a valuable lesson learnt for me as this company has showed me how not to treat people and have taught me to be extra careful. I will be warning people to stare well away from this letting agency and their property. I bet most of their contract only last the year with people looking forward to seeing the end of it.
This is my warning to you to stay away from them!!!! Take it form someone who is living in an apartment managed by them.
UPDATE: 3 months in and repairs still haven't been done.
Tenant
5th Dec 2019 (5 years ago)
F Auto
Excellent all round.
The guys at Stewart Oliver were knowledgable and professional.Overall great service.
Recommended!!
5th Dec 2019 (5 years ago)
R Nikolov
STAY AWAY FROM THIS AGENCY!!!
My friends rented an apt. from them and now they are refusing to give them their deposit back. They are charging £150 for cleaning even though the apartment was thoroughly cleaned and mopped, and there are other absurd charges. Also they are not returning even the amount of the deposit which is not being disputed. They are scammers and extremely unprofessional and make money from screwing over international students. If you are an international student run away from these guys, you will be robbed by them!!! Take your money somewhere else.
Tenant
6th Oct 2019 (5 years ago)
inspiritt
I deleted my old review under the false pretences that the agency was going to urge the landlord to fix the problem however it is not the case as they like to defend the way the landlord cuts corners. They are nice until you sign the contract and pay the deposit and rent. However as soon as that's done they don't care about whether their tenants as happy or not.
When they say furnish apartments take it with a grain of salt as the quality of the furniture is poor and when you ask them to tell the landlord to replace or remove the item the answer it no. DO NOT RENT FORM THESES GUY PLEASE BELIEVE ME WHEN I TELL YOU THAT. I've re written this review to warn people as I don't want you to make the same mistake as me.
Honestly, if you rent from these guy you are making a mistake. You are even unfortunate to have heard of them. If you do decide to rent from them for some reason. Take a good look at everything as though you are looking with a magnifying glass and do not sign or send them anything until any problems are fixed. Don't veiw any of there properties while they are being lived in because you are unable to see the bigger picture and any problems you find that you want dealing with their answer is that fixing the problem wasn't agreed upon when view. This company just doesn't care no matter how much they try and make out that they do.
This is a valuable lesson learnt for me as this company has showed me how not to treat people and have taught me to be extra careful. I will be warning people to stare well away from this letting agency and their property. I bet most of their contract only last the year with people looking forward to seeing the end of it.
This is my warning to you to stay away from them!!!! Take it form someone who is living in an apartment managed by them.
Tenant
22nd Sep 2019 (5 years ago)
Rey
.Really bad company and they do not maintain their apartments
I am an existing tenant and revealing my name will give this bogus and fraud agency a chance to deduct my deposit through false excuses. EVERYONE do not deal with this agency as it is only good for taking benefit
from international students that are new to tenancy system in the UK . There are no ethics nor professionalism hence the agency is based on claims without objectivity.
If you want to experience a rude person then deal with Niki and if you want to deal with fake smile deal with Matt
They are kind when an individual is in a process of signing up for the apartment and straight after that they start playing tricks with the tenant.
May God do justice with them and karma will get hold of them.
Tenant
9th Aug 2019 (5 years ago)
M saeed
BE AWARE NOT TO DEAL WITH THIS COMPANY!!! they give you old dusty
apartments with old furniture that if you replace with your own money they will charge you. Its like they are forcing you to live in a low quality place. Their own focus is finding ways to milk money from you and its actually sad because most of their tenants are international students and they are afraid to stand up to this scam of a company. Also forget your deposit because they will blame you for the poor quality of the flat even if you lived in it for 1 day. BE VERY CAREFUL!! .
Tenant
8th Aug 2019 (5 years ago)
S Holden
When we moved into the property, we were told it had been professionally cleaned but learned this was not the case. The curtain rails had so much tobacco/grease on them they appeared brass until they were scrubbed, the fireplace was yellow until scrubbed, and there was paint on the windows, heaters and floors. The property had been repainted with a single layer of white paint that came off exposing the magnolia underneath at the lightest touch. The windows and blinds were filthy and moldy. The oven had decaying food in the bottom and strong acid had to be used to make it even half usable.
When we moved out, the property was left clean to a much higher standard. We painted one wall, but this was repainted at the end of the tenancy and returned to the original white.
Despite the property being cleaner when we left than when we moved in, Stewart Oliver tried to take the vast majority of the deposit and claimed it needed a total repaint. This was a lie. They were expressly asked what required repainting, but were only able to tell us 'it has not been professionally repainted', without being able to point to any defect.
We had to go through the deposit protection scheme to recover the deposit, who slashed the deductions they were trying to make.
There had been no maintenance undertaken on the property in the years prior to us moving in, and their primary goal isn't maintaining the properties, but passing all reasonable landlord costs to the tenants when they can.
I would not use this agent under any circumstances. They will do anything they can in an attempt to keep your deposit. You have been warned.
Tenant
12th Jun 2019 (5 years ago)
Anonymous Tenant
I am tenant with stewart and oliver, they have to be the most incompetent people that Ive dealt with. Stewart and Oliver lack regard for human life and safety, talk less of comfort or a fully functional home.
Since I've moved in there have been a lot of problems(pictures included) which they have given flimsy excuses to. the first problem is the cracked hob which was cracked when I moved in( which is a fire hazard), they've said they would only fix it if three of the burners are spoilt. My bathroom fixtures were poor, any one with eyes( apart Mathew Stewart) can see the problem, and the poor installation of my bathroom seat made it fall off. The seat does not fit the bowl and slides to the side. Stewarts reply was there is movement in every toilet seat. Stewart and Oliver do not handle any repairs, they tell you to fix things by yourself even the problems that were there when you moved in like the dirty terrace. But they have also told us if we fix any thing we will be charged. There is a lot of conflicting information.
If you want good and efficient agents you should not let with Stewart and oliver. You will probably live in a less than functional home.
Tenant
10th Jun 2019 (5 years ago)
A kh
I’ve dealt with several state agents but Stewart Oliver was one of the best.
Very friendly, helpful and respectful.
Simply take care of the property and you’ll get your deposit.
Tenant
29th Apr 2019 (5 years ago)
H yang
I am Hongbin and I have written a review early. Guess why I am deciding to add an other one?
This retarded agent is using two pastiche invoices to occupy my deposit. Two invoices are made by 'Invoice2go' and even did not cover the watermark. In addition, the invoices are made by the company called 'Kleen pads'. However, the company cannot be found at the Companies House. From their claims, £1,500 deposit would only return £45 while there is no any item is damaged. Nevertheless, the case is still in dispute at the TDS. Good luck on me and on current tenants. I deeply hope you can get what you guys deserve to get. It can also be considered as a warning to any other tenant want to have a business with this agent.
Tenant
13th Nov 2018 (6 years ago)
M Chu
???????????????????????????
Their service is good. There might be some misunderstandings towards them. There are not many staffs within this company. Try to be patient, sometimes they are too busy to provide the best service to each customer.
7th Nov 2018 (6 years ago)
N Rane
Not even they deserve one star. Never by new apartment from them. They will steal all your deposit by giving stupid reasons. They don't even understand that after staying for an year little bit damages will happen. Never buy any property from them they will make you cry for a deposit and at the end they will steal it by giving stupid reasons.
Buyer
2nd Nov 2018 (6 years ago)
J he
It is very awful renting experience. I have rent the the apartment from this agent for one year. But when i want to get back my deposit. I have sent the standard email asking for it. Nobody reply me for two months. Then i have called them. Their attitude is very ghastly. They discriminate the foreign. They always laugh at my English as a terrible attitude. When i just speak a little bit loudly. Then they said i was shouting? It is ridiculous. I always normally phone with everyone. Airline and bank companies. I dont want to talk more with a company who is racial discrimination. Just waiting for my lawyer's letter.
????????????????????????????????????????????????????????????????????????????????????????????????????????????
Dont say it is false. It is real. Tenant
name Mengshi Chu. This company is totally liars
Tenant
30th Oct 2018 (6 years ago)
Z Ciechanowski
Had a lovely experience working with Stewart Oliver . Deposit was returned with a bit of a delay, not due to their fault rather the new tenant's. Polite through you the letting process. Was charged for a few things when moving out that were not foreseeable, but they were small costing a few pounds. Would recommend
Landlord
23rd Oct 2018 (6 years ago)
Z Yang
I have been waiting for my deposit for 2 months and nobody reply my email, when I was live in that property, the furniture condition are poor and the hallway light is not working from the first day I moved in. They just not fix them and said its my problem. The fridge stop working and they want me to fix that rubbish. and now, WHERE IS MY DEPOSIT??????
Tenant
15th Oct 2018 (6 years ago)
O Enough
Other than having to wait for a bit for the deposit, we didn't really have any problems with this agent. We were allowed to move in very swiftly and didn't really have any problems with the place for the duration of our stay (1 year). E-mail replies on different queries was slow at times, but nothing major. All-in-all a good experience.
(never mind the user name by the way, I don't use Google/gmail so I just made something up)
Tenant
28th May 2018 (6 years ago)
R Kanjani
Even 1 star is too complimentary of a rating for Stewart Oliver. I will keep this very brief.
- Their staff is unwitting, fruitless and ignorant
- They rarely responded to my phone calls, let alone my emails in relation to issues I had with the flat itself i.e hoover, bed etc.
- I gave the flat back in perfect condition but they still took a fair deal of my deposit.
- But my biggest issue with their service is their total and utter lack of responsibility. After the end of my tenancy which was (16th of September 2017) they carelessly did not inform their new tenants that they need to pay their own electricity bill.
- Still having me listed under the billing information I had been charged £233 from the end of my tenancy until the 16th of January 2018.
- The idiocy of this organisation is quite astounding to say the least.
Tenant
30th Jan 2018 (6 years ago)
A Jain
Extremely dishonest agency run by 2 people only at their own whims. No professional processes, no rules and no integrity. There is only one rule that lick the shoes of landlords and tenants are commodity. They will not maintain anything in apartment, will ask you to pay for every small thing which they should be providing (even a strainer), and will forfeit all your deposit no matter what. I wasted half of the year wasting time arguing with them for very petty issues. Which other professional agencies will solve immediately without even bother asking second time. I dealt with 3 other agencies in last 5 years all of them were great, but these guys are horrible. These guys have lot of stamina, time and patience to argue with tenants rather than investing time in business. This is their earning model. Give cheap deals and then Steal the deposits of Tenant to lick landlords. Very short term strategy because they are getting exposed.Just don't even go closer to them if you really want unstressful and quite dwelling. NO NO NO... big NO
Tenant
18th Oct 2017 (7 years ago)
B Curtis
Beware with this agency, they seem to have a habit of taking peoples deposits to cover faults in the flat which weren't documented when moving in. I believe it is done deliberately in order to take peoples money. The inventory report was done extremely poorly, and shouldn't have even been handed to us like this.
They contract out to family/friends for cleaning and maintenance. On this basis I did lose trust as it's hard to tell whether I will be charged correctly, for example their advised £10 for each lightbulb is not acceptable. I had this reduced but it wouldn't have been had I not spent time complaining. I had days of stress and plenty of time wasted arguing with them which would have not been necessary with another agent as they would have done a proper checkin/out report which would have highlighted everything.
The tenancy was okay in general until moving out. However, they are not honest - so I would advise using a reputable agent. If you rent with them, add on another few hundred pounds onto their fees and then decide if you're happy to proceed. I tried my hardest to be friendly and work with them, but they don't compromise until they get as much of your money as possible.
It's quite shocking how many people have the same issue. I will amend this review and/or rating as the dispute continues as I strongly believe in giving small business' a chance.
Tenant
25th Aug 2017 (7 years ago)
T Parol
Unfortunately, most of the reviews here are true. Really poor management... and I'm sure they have a great record of scams.
I got scammed by them too and since this happened, I spoke with 4 different people(university mates) that had been with Stewart Oliver in the past and had similar stories i.e. poor inventory check on check-in and an extremely thorough on check-out. The apartments are really old and not reconditioned, thus they can fully deduct your deposit for damage that you never done - or simply just excessive tear and wear that hadn't been noted in the intial inventory check.
So make sure you do a lot of images(literally every scratch) at the beginning and note everything on the check-in inventory check. DO NOT SIGN IT WITHOUT DOING THIS!
If you're given an uncleaned and not reconditioned apartment, you'll most likely be liable to pay for all of that at the end of the tenancy.
Attached you have a picture of Nicki Oliver - a true professional.
Tenant
25th Aug 2017 (7 years ago)
P Cheas
Beware! Always take pictures of everything and take nothing lightly! So everything is nice in the beginning. You go to the agency office, they are polite, they assure you that everything is going to be fine, the paperwork looks legit and you are somewhat relaxed. Then at the middle of the tenancy they send you a document with all of the costs that "would" be taken out of your deposit if you do damage to the property. Funnily enough they make you sign it so as to legitimize the final blow. They will take most of your deposit depending on how easy you were at the beginning when you agreed the inventory check list. They will try to fix as little as possible so they can use it against you, that is to put the blame on you and take it from your deposit. Believe what you want but I am not the only one that this has happened to.
Tenant
23rd Aug 2017 (7 years ago)
P Sunt
Horrible experience... Moved into a flat that was full of problems - should have checked better before deciding to move. Very few of these problems were actually solved by the end of the tenancy. Nicki - person in charge with the custom service - was awful - really mean person that always annoyed the hell out of me. You should really replace that person, she does a VERY bad job. Attached there is a picture of Nicki Oliver, a true professional.
This would have been fine... I have dealt with bad customer service before; but I figured out that they do not do repairs because they try to rip you off at the end of the tenancy. I was literally deducted almost all of my deposit and I had taken great care of the apartment. I got in touch with other two tenants that had the same story and the charges are pretty similar...
I can't believe they had been getting away with this so far...
Tenant
23rd Aug 2017 (7 years ago)
M Baciu
Really bad... all they are doing is scamming people. Expand this to see proof. They do a very poor check-in inventory and then do a rigorous check-out inventory to try and scam you. Here's proof:
CAN'T ADD IN FILES - Google does not allow that. Please check the image for links
Take a look at the check-in inventory check and check-out inventory check. They intentionally leave the condition column blank at the start of the tenancy(check-in inventory) - the handwriting is mine.
I have spoken with another 3 tenants that had encountered the same issue. Already reported to press, they are going to write a story about it
Tenant
18th Aug 2017 (7 years ago)
Y Lyu
This agent is the worst one I have ever encountered. They basically did nothing after you rent the property and paid the deposit and monthly rent. Whenever you sent an Email to them, their response will be "It's your responsibility". However they will efficiently charge you a lot for late payments. The worst thing is that you will basically get nothing left of your deposit at the end of the contract. They will add things like full cleaning fee, redecoration fee, damaging fee to your check out report. But you cannot necessarily notice any damages when you move in. After all, this agent is sooooo bad. Trust me, do not use this agent!!
Update: They will make lots of deduction from your deposit with no sense. For example, they charged you for damages that are not your fault. This is because they don't have a check-in report. Thus when they show you the check-out report mentioning any damages, there would be no evidence for comparison. In a word, the agent will trap you as much as they can do to earn money. DO NOT TRUST THIS AGENT AT ALL!!!
Tenant
18th Jul 2017 (7 years ago)
M evangelou
Probably the worst agency you will EVER find. Don't trust their fake smile and don't expect your deposit back. Unprofessional, they have no support for clients. RUDE AND UNPLEASANT STAFF!
Tenant
30th Mar 2017 (7 years ago)
M Ciavarro
Awful agents, do not use. They lie about everything, service is dreadful!
If I could give zero stars I would.
Sales and lettings team (who show you around properties) are nice and professional.
Once contract signed, they are absolute cowboys.
We were told that we would have a full clean in the property we were moving into as it was very dirty. On move-in day we were given the keys (including a broken key fob) and found the place to be almost uninhabitable. For studio at £550 rent a month, the very least we would expect is a clean property. The cupboards in the kitchen were thick with a sweet sticky substance which had covered everything. The bathroom had rusty razors left over. There was so much filth on one window you couldn't see out of it. There was a duvet on the main bed with a huge brown stain on it. It had not been cleaned as promised, nor had a blind and wardrobe been installed.
Calling the office was pointless. The attitude was "what do you want me to do about it". Several email complaints, never got responses to the complaints or an apology.
Couldn't wait to move out. They charged us 1 extra night 20 pounds as full day for the day we gave the key back at 3pm.
Ridiculous
Ridiculous
Ridiculous
Ridiculous
Tenant
12th Dec 2016 (8 years ago)
Y Lyu
This agent is the worst one I have ever encountered. They basically did nothing after you rent the property and paid the deposit and monthly rent. Whenever you sent an Email to them, their response will be "It's your responsibility". However they will efficiently charge you a lot for late payments. The worst thing is that you will basically get nothing left of your deposit at the end of the contract. They will add things like full cleaning fee, redecoration fee, damaging fee to your check out report. But you cannot necessarily notice any damages when you move in. After all, this agent is sooooo bad. Trust me, do not use this agent!!
Tenant
12th Dec 2016 (8 years ago)
V Scarano
This is the worst agency I have ever dealt with. They are quick to take your money, but do not fulfil their duties. They have left us in a terrible situation and months later, we have still not received the full refund.
15th Nov 2016 (8 years ago)
M Ciavarro
Awful agents, do not use. They lie about everything, service is dreadful!
1st Nov 2016 (8 years ago)
A B
DO NOT EVEN THINK ABOUT RENTING FROM THIS LETTING AGENT!
Ive lived in Birmingham for 5 years and this is the 3rd letting agent ive used and they are terrible if i do say so myself. All they care about is money. Im a current tenant on a 2nd year contract with them first of all they increased my rent from £700 monthly to £850 monthly. (Which i agreed to cause i couldnt be bothered to move out)
Then if your rent is literally a day late you get charged for it. Literally my rent was a day late and i have to pay £65 for it. Another time my rent was late for about a week because i was away from the UK for the summer and my banker got a number in their sort code wrong. So to my knowledge my rent was paid till they emailed me otherwise and the were fully aware i was away from the UK for the summer which is why rent was late to start off with.
Regardless of me paying my new £850 rent on time they are still badgering about late payments fees (not late rent, late charges on rent that has already been paid guys lol) from months ago, They even threatened to evict me if i dont pay the late payment charges. Absolutely terrible people.They do not care about building a long last relationship with their clients which would result in positive word of mouth for their business. They are rude especially Nici Oliver, she talks to clients in such a disrespectful manner like she is doing you a favour or something. My tenancy contract is not over yet but im so positive that they will try and take as much of my deposit as they say that take only £60 for checking out if they apartment is left in the same condition it was met in.. LIES lol. I bet they are gonna come here and try and defend themselves, what else are they gonna do? DO NOT RENT FROM THEM. Anyone can feel free to email me and i will share email screenshots with you from this agency if they come here and try and counter anything ive said. Terrible!!! I recommend Centrick property, places or Greystones if you are looking for a place in Birmingham. One thing ive learnt from my 2 marketing degrees; you should pay more attention to the bad online reviews than the good ones
Tenant
1st Nov 2016 (8 years ago)
A Cojocaru
I would definitely recommend Steward Oliver agency! Apart from their professionalism and great communication, they were always available for my requests and questions. With an unbelievable professionalism, they always helped me and they provided the best services I could ever asked for!
13th Sep 2016 (8 years ago)
C Ajam
As a tenant it has been only a pleasure dealing with both Nici and Matt during our tenancy in the Rotunda over the past year. Any problems reported were resolved timeously and to our satisfaction. They always went the extra length to try and assist us. I have no issues recommending this agency to future tenants.
Tenant
4th Aug 2016 (8 years ago)
C 7
As a tenant it was a pleasure dealing with both Nici and Matthew from Stewart Oliver throughout my tenancy at the Hive. On the odd occasion where I had to report an issue with the apartment, it was dealt with promptly and satisfactorily. I received my deposit in full (less the checkout fee) within a week of having vacating the property. Those complaining about getting a fraction of their deposit back most likely didn't look after the apartment and didn't pay their bills, hardly the managing agents fault.
I have no hesitation in recommending Stewart Oliver to any prospective tenants.
Tenant
6th Jul 2016 (8 years ago)
M Ciavarro
2 years with them never had problems
26th May 2016 (8 years ago)
J Nguyen
you should have picked up your phone in the office at least once. None of this would have happened. For the future tenant, be careful when it comes to the bills. And you sure won't get your full deposit back. I guess it is what it always is with signing a rental contract with agency. Check everything carefully, every little detail because anything you forgot might come and haunt you for the next 2-3 years possibly affecting our credit ratings.
Tenant
20th Oct 2015 (9 years ago)
C Barnicoat
I have been using the services of Stewart Oliver Ltd as letting agents for my investment property for the past 6 years. The service from them has always been excellent.
Throughout the 6 years, they have never failed to provide me with viable tenants, and have managed both property and tenants with expert professionalism.
I have recently had occasion to enlist their help in selling an investment property within the City centre of Birmingham, and was delighted by the speed and efficiency they displayed by securing a sale, at the right price, within a week. Stewart Oliver are undoubtedly experts in their field, and know their market thoroughly, as they have demonstrated on several occasions when I have sought their advice.
I have no hesitation in recommending Stewart Oliver to Landlords, large or small, and property investors seeking peace of mind and the smooth-running of their property portfolio.
Sally Brown (Mrs)
Landlord
20th Jul 2015 (9 years ago)
J purcell
Stewart oliver have managed my masshouse property for a number of years, they provide an excellent full management service at a very reasonable cost and get me the highest possible rent with no voids, this is very important to me as I'm overseas and do not need the headache of my uk property management.
stewart oliver run a very professional & honest business and wouldn't use anyone else....
Landlord
6th Oct 2013 (11 years ago)
S Omidvari
They are very nice to you before you sign the contract but when u need to get your deposit back they drag their feet. dont keep you updated and providing unreal bills and after chasing them up for 8 months they gave 1/10 of my deposit back. they are horrible people but they fool their customers with their fake smile. that Niki who works there is the worse one. never ever try them . I know so many other neighbors who didnt get their full deposit. they just make up a hot water bill and they never let u get in touch with the hot water supplier. their r such a rip off! I would have taken them to the court if I could!
Tenant
17th Jun 2013 (11 years ago)
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