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Estate Agents in Birmingham
Stewart Oliver City Sales & Lettings - Birmingham

Stewart Oliver City Sales & Lettings - Birmingham

81 reviews

Opens tomorrow at 10:00am

6 The Minories, Birmingham, B4 6AG

Stewart Oliver City Sales & Lettings Birmingham are an estate agent in Birmingham. They mainly list properties in B19, B2 and B4. Over the last 6 months, they've listed 0 properties, with 1 currently on the market. They list properties for sale on OnTheMarket.

Opening hours

Monday 10:00am - 5:00pm
Tuesday 10:00am - 5:00pm
Wednesday 10:00am - 5:00pm
Thursday 10:00am - 5:00pm
Friday 10:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

Stewart Oliver City Sales & Lettings - Birmingham Reviews (81)

Have you used this agent?

All (81)

Seller (2)

Buyer (0)

Landlord (9)

Tenant (50)

General (20)

J Lane

Really bad experience, Do Not Use! Poor communication from agency, they have not answered messages regarding issues with flat, repeatedly gave short notice to visits and even no notice entries to flat using there own keys even after complaints to them about this with no resolution. Now currently in dispute regarding deposit over months to which we have received no money back and no communication and now taking legal action. Have been emailing Stewart Oliver regularly to which the response is just ‘will pass this on’. Inventory on arrival was extremely wrong, we made amendments which the agency did not acknowledge. I advise Stewart Oliver check their records to see this repeated poor service and take all review on board... Read more

Tenant

3rd Feb 2025 (12 weeks ago)

S Konduru

Nici and Matt will be very nice to you until you move in. They do not respond on time for fixing issues. Our bathroom door was broken for weeks without being fixed, washing machine also took weeks to be fixed, ripped couches and broken beds were not fixed. They are extremely rude. They cut deposit amounts claiming random damages. Be very careful with these agents and look at all the reviews by other tenants.... Read more

Tenant

2nd Jan 2025 (17 weeks ago)

J Eg

**ZERO STAAARRRR** ALERT..!!! Deposit Scam...!!! I have been given a list of deposit deduction. Total of more than 60% deposit. I have told them the list is having items that are already damaged in flat and it was mentioned during the check in and i have sent an email regarding that as well. During the deposit discussion, i forwarded them all the proof. They responded to me that they will submit the proposal to landlord. But the landlord is missing for more than 2 months. all the email response come up with landlord didn't respond. Finally I submitted a proposal through DPS, they didn't give the consent and i got the email from DPS that we need to deal it with court. I have told them, I'm ok with a fair deduction, just to take of the items from the list that are already damaged, which i have the proof. But they keep on dragging it to finish in court. Those who don't have time for court proceedings will finally accept the deduction amount. That's what I did after 2 and half months. Within hours, I got balance amount. Landlord came up. Email proof cannot be attached as it is not displaying, those who need the proof i can send them in person. Nici, Matt, hats off, u r doing a great job. Once some one will pop to fight against you and that will be the end of Stewart Oliver City Sales & Letting agents. All the best..!!... Read more

Tenant

17th Dec 2024 (19 weeks ago)

S Javaid

Scam!! I have been emailing Nici and Oliver since 2 months regarding my deposit release. I have every single evidence (Cleaned my flat by paying professional cleaners, changed the lights with newer ones and fixed even the things which were broken before my joining date at 99, The Hub). I reached out to DPS team and preparing to submit my complaint against them with all the negative feedbacks they have received regarding eating deposits. I keep all the records with dates in my folders in case they try to defend themselves. Keeping customers deposit is considered as Money laundering in the UK! Respond to our email!!!!!... Read more

Tenant

2nd Nov 2024 (26 weeks ago)

M Elhadi

Lady on the phone was so rude and disrespectful... Read more

14th Oct 2024 (6 mo. ago)

C Vohra

had a very disappointing experience with this agency. After not receiving a response to my email about a property, I called to follow up and apologized for being late to a previous appointment. Despite my apology, I was met with rudeness. The director, upon recognizing my name, referred to me as “that lady,” which was incredibly degrading. Being treated with such disrespect and having the behavior justified due to the director’s position was unacceptable. I’ve canceled my booking and will seek a more respectful agency. I hope this feedback helps client treatment in the future and help clients pick a better agency.... Read more

16th Sep 2024 (7 mo. ago)

A bhanja

Many thanks to Matt for sorting out a big problem for me with Birmingham City Council. Without hesitation (despite not having let a property for me in 8 years) he offered his time to go back through the archives for an old contract. When my property was let with Stewart Oliver the service was excellent and I would have no hesitation in recommending them... Read more

Landlord

8th Jul 2024 (9 mo. ago)

V gia

(Posting under another name for my own safety) Had the worst experience with these letting agents. Flat was given to us in a horrifying state, with old tenants furniture scattered around the place and dust, spiders and silverfish roaming the kitchen and the bathroom. Impolite staff and gave us late responses during our tenancy, while having the audacity to charge us for things that were not in the contract or mentioned beforehand.... Read more

Tenant

6th Nov 2023 (1 year ago)

R Chaturvedi

My experience with Stewart and Oliver has been truly exceptional, and I'm delighted to highlight the outstanding support I received from Mat and Nicola. Mat went above and beyond in addressing my queries, demonstrating a profound understanding of the letting process and a genuine commitment to client satisfaction. His professionalism and friendliness made navigating the complexities of renting a smooth and stress-free experience. Behind the scenes, Nicola played a pivotal role in handling all the backend tasks with remarkable efficiency. From seamlessly creating accounts in DPS to ensuring prompt and accurate refunds, Nicola's attention to detail and proactive approach were evident throughout. It's reassuring to know that the team at Stewart and Oliver not only excels in client-facing interactions but also in the crucial backend processes that contribute to a well-rounded service. I wholeheartedly recommend Stewart and Oliver to anyone seeking a letting agency that combines expertise with a personal touch. Mat and Nicola's dedication reflects positively on the agency as a whole. I will certainly be recommending Stewart and Oliver to friends, family, and colleagues, confident that they will receive the same high standard of service that I did. Thank you, Mat, Nicola, and the entire team at Stewart and Oliver!... Read more

Tenant

6th Oct 2023 (1 year ago)

I balbae

THEY ARE THE WORST AGENCY YOU CAN USE! MAKE A FORMAL COMPLAINT TO THE PROPERTY OMBUDSMAN! For everyone who had a bad experience with them, just leaving a review is not enough; request their complaint procedure and follow it until your complaint is resolved by them – though I highly doubt their willingness to do so. If they don’t help, then, you can make a complaint directly to The Property Ombudsman Service (TPOS). You can follow the complaint procedure even if your tenancy ended, but you want to complaint to the Property Ombudsman about how they haven’t had a proper check in inventory at the property (if you have pictures with disrepair). By complaining to the Property Ombudsman, not only may you receive financial compensation for the agency's wrongdoing, but more importantly, Stewart Oliver will be forced to pay compensation and increased fees to TPO to cover their investigation expenses, if they have received more than three complaints. We were compelled to terminate our tenancy early due to our unbearable experiences with this horrible agency, especially with Nici Oliver. We had everything from a dirty apartment that required days of cleaning on our part, disrepair that’s never been dealt with, unexplained increased electricity consumption, our deposit not being returned with the landlord claiming damage that was already in the property, and even having to sort these issues in court as DPS arbitration was refused. Not only that Stewart Oliver is the worst and most disgusting agency, but they also have no shame and no ethics in dealing with dodgy landlords. While I could write all the details of our disastrous tenancy, I am sure that Stewart Oliver’s response will be just an excuse, far removed from the truth. It is funny how, in response to reviews where tenants mention unclean flats (accompanied by photographic evidence) and withheld deposits, Stewart Oliver provides the same scripted reply. They claim that the cleaners missed that particular item (like someone would really complaint about only one item) and that TDS will deal with the deposit. For anyone planning to move in (Although it’s better if you never use this agency) please ensure that EVERYTHING agreed upon, and I mean every single detail, no matter how small, is documented in writing (via email) throughout the tenancy. Amend the check-in inventory as needed, capture photographic evidence, and promptly email all of it to Stewart Oliver as your evidence. WORST AGENCY EVER!... Read more

Tenant

11th Sep 2023 (1 year ago)

R Hart

Matt and Nici are very experienced letting agency, they are always helpful to the tenant. For landlord reference - they always build long term trust with landlords and always get the price right and so you will leave your house/flat in the safe pairs of hands with them!... Read more

Landlord

5th Sep 2023 (1 year ago)

A Cordner

I stayed in a Masshouse property managed by Stewart Oliver for one year from 2021-2022 and honestly they were the worst letting agents I have ever rented from. I would give zero stars if I could. DO NOT rent a property for Stewart Oliver. When I viewed the apartment it was filthy but I was told it would be cleaned, as one would expect, however, when I moved in the apartment was in a horrible state. The oven was filthy and grimy, the fridge freezer was full of ice, dirt, and rubbish, the walls were marked throughout the apartment (including disgusting chinchilla urine stains on the living room wall from the previous tenants), many of the light fittings were not functional or hanging loose (including the light directly above the shower!!), and the floor underneath furniture hadn't even been vacuumed. It clearly wasn't given a deep clean as I was told. Additionally, many other problems were present when I moved in. The handyman came over to fix some things a couple days in and we moved the bedframe in the bedroom and it collapsed, meaning a new bedframe had to be ordered in and I couldn't even sleep in the apartment I was paying for until it arrived. There was also a leak under the sink and a hole in the wall from where a shelf had been ripped out (which I was told at the viewing would be fixed). I spent the first week at that apartment giving it a deep clean and even freshly repainting the walls! To which they responded at the end of my tenancy by claiming the apartment wasn't clean and the walls were scuffed! Absolutely ridiculous! They wanted to keep money from my deposit over issues which were present the day I moved in! Fortunately, I filed a dispute with the DPS and won the entire deposit back. Absolutely take a million pictures if you stay with Stewart Oliver because you will need all the proof to fight them at the end of your tenancy.... Read more

Tenant

23rd Aug 2023 (1 year ago)

N Aiwuyo

This is 0 stars really and trully. It is a cheating organisation. They think they can get away with cheating you as they most have done it countless of times with no serious repercussions. Ignore all the replies they left on people bad reviews. They are liers. Everyone that has had experience with them know how criminal and unethical they are. All the 5 star reviews are conflict of interest, they need to be reported ASAP.... Read more

9th Aug 2023 (1 year ago)

H to

Worst Agency in the UK. Do not sign anything with them. They are liers and have no regards for humanity. Flat was handed to me in inhumane condition (too long of a list) They promissed to bring a cleaner, the cleaner never showed up. I WASHED and CLEANED the flat myself. 2 days after they come to do some works and leave the flat in inhumane conditions again as I was not in. They used and ruined my stuff. They do not care about anything other than scamming you and ruining your stuff. After the above paragraph, I have now completed my 1 year contract, on the last day they purposely steal your deposit and ask to pay more ontop for damages that were already in the property but they refused to fix and record ALL OF THEM even after complaints and countless of emails. They criminally strategically plan to take your full deposit and more. Then they won't fix the property accordingly. I even got ill from the mold they refused to address. Really the worst agency you could encounter (0 stars). It is a Criminally ran family organisation. Eventually justice will get them. Ignore the reply they add on my review, liers, big liers... Read more

Tenant

9th Aug 2023 (1 year ago)

N Strategist

We are so happy with the service and advice Stewart Oliver provide us. Our property is well looked after & they have always chosen quality tenants. Highly recommend!... Read more

Landlord

1st Jul 2023 (1 year ago)

M connelly

I was enquiring about a flat I am thinking of selling in Birmingham i to Mr Oliver who was extremely knowledgeable of that area!... Read more

Seller

22nd Jun 2023 (1 year ago)

H Sharma

I stayed at a property I got through Stewart Oliver for 3 years, was never late in paying the rent, and returned the property in a completely clean state, still had the worst experience with them. Worst Letting agents throughout the entire Birmingham, the do not return back the deposit amount no matter how much ever clean or repaired the house is when you return it back after the agreement ends by giving stupid and baseless reasons, also the lady, Nici Oliver is really really rude whenever you contact her during the stay at the property and also they take days to reply even if you're stuck in grave problem and need an urgent solution. Its been almost a year since I've left the property, but still haven't recieved my Deposit back. They don't even deserve 1 star.... Read more

Tenant

15th Jun 2023 (1 year ago)

B Oluokun

Absolutely horrible please save yourself DO NOT RENT A PROPERTY WITH THEM!!!!!!... Read more

Tenant

3rd Jan 2023 (2 years ago)

S R?dulescu

Don't take any service from them. I release the apartment 2 months ago and they didn't give us the deposit... Read more

Tenant

2nd Nov 2022 (2 years ago)

V kolawole

Very awful letting agency. Complains don’t get attended too immediately and you don’t get your deposit back until after 3months of moving out. Also, deductions made are damages you reported and no one fixed. I won’t recommend. For an apartment that doesn’t get refurbished, it feels like they are stealing from you with your deposit. I couldn’t even renew my tenancy because I couldn’t fathom living there again. The apartment was very stale and filthy... Read more

Tenant

13th Oct 2022 (2 years ago)

Rebecca

I’m used to dealing with some AWFUL agencies. I’ve just moved into my new property and there were a few maintenance issues. The agency sent a man out THE SAME DAY to fix everything. They’ve been contactable within a minimum of an hour and have been very helpful. Best agency I’ve ever been with... Read more

Tenant

8th Sep 2022 (2 years ago)

Aphrodi

Absolutely Careless. 0 support during Covid, No payment arrangements, if you re a couple hours late they email you asking for the payment. They charge you for everything they can... the stove didnt work, someone came to show us how it functioned. After the gentleman came the agency asked us for 60 pounds WHEN THE MAN SPENT 5 MINUTES IN THE HOUSE. Problem with our meter, we were being charged ridiculous amounts of energy. We asked for help and of course... nothing, "contact the building department" noone ever answered... When asking questions the first answer they give you is "thats fine, but if you would like this its gonna cost X" For example we were trying to arrange new tenants for the house since we were not using it, the answer to our requests was always. "we can remarket the house, this is the fee X" When we never asked for that. Resuming, if you want to ne treated like a human, do not but seriously do not rent a house with "Stewart Oliver" * Just for the record, you did not offer to secure a tenant, you offered the possibility of finding a tenant. If you did not find one we would still be liable for payment. Please write the full truth, not just part of it... Read more

Tenant

24th Aug 2022 (2 years ago)

D B

EXTREMELY DISRESPECTFUL! THE MOST UNPROFESIONAL ESTATE AGENTS IF YOU WANT TO AVOID STRESS DO NOT DEAL WITH NICI OR MATT FROM STEWART OLIVER IF YOUR OF “COLOUR” AS THEY LIKE TO SAY.... Read more

8th Apr 2022 (3 years ago)

J Edgington

Do not under any circumstances consider renting through this agency. They are far too happy to deal with dodgy landlords and even happier to bully tenants down... Read more

Tenant

5th Mar 2022 (3 years ago)

A Kind

ANYONE CONSIDERING RENTING WITH STEWART OLIVER, PLEASE READ THIS REVIEW DETAILING MY TRAUMATIC EXPERIENCE WITH NICI OLIVER, WHO CO-RUNS THIS LETTING AGENCY. I have written this review under an anonymous account as I do not feel comfortable revealing my identity. To Stewart Oliver – please respect this. I recently moved out of the flat in the morning, but shortly after (when I arrived at work), remembered that I had left all of my important documents at the flat, containing my birth certificate, degree certificate, tax refund statements etc. (I cannot explain why this happened, I had to take a few hours off work and initially left those documents on the side in the case that I would need proof of ID etc when checking out to the inventory team. Everything happened very fast, and I was in a rush to get back to work). I called Stewart Oliver to help me deal with this issue, and Nici picked up the phone. After I explained the issue to Nici, Nici raised her voice at me saying that ‘this is unacceptable’. She continued to shout at me, saying things like ‘if your documents are so important why did you leave them at the flat?’ Given how stressful the situation already was, I started crying. Nici raised her voice even further. I politely asked her to ‘please stop shouting at me’, but Nici then responded in a very sarcastic manner replying ‘I’m not shouting at you’. Nici continued to say ‘you wouldn’t leave your ‘important’ documents at a hotel would you? So why would you leave them there’. Nici refused to help me with this issue. I was crying quite heavily, and continued to plead, I pressed that this was an honest mistake and that I would collect the keys to retrieve such documents, to then bring back the keys. Nici flat out denied this, saying ‘no, I am not going to give you the keys and I am certainly not going to the flat myself. If the cleaners find your documents and throw them away, then that is your fault, you should have remembered to collect the documents before you checked out’. She was very cruel and taunting in her tone and asserted that she will not do anything to help me. She guaranteed that the cleaners would potentially throw away my documents, but again, pressed that it was my fault. Nici was very angry in her tone, which continued to worsen my anxiety, especially given that I was at work. Straight after the call I had an anxiety attack - one of the longest anxiety attacks I have ever had. Nici refused to help me out of emotion and anger, and did not give any logical or professional reason for refusing to solve my issue. Instead, she verbally attacked me and almost seemed as if she wanted me to lose my documents out of spite. I managed to retrieve my documents without the help of Nici. I called the building manager after (I was crying very heavily), who was very understanding and promptly managed to inform the cleaners. I waited outside my building flat during my lunch break, and managed to gain access from the cleaners when they arrived, and then retrieved my documents. I genuinely believe that this is the nature of Nici, as she has been very rude and abrupt when ‘dealing’ with my past enquiries whilst as a tenant. This final experience has pushed me to write this review in the hopes that a) anyone else with a similar experience does not feel alone, and b) prospective tenants reconsider renting with Stewart Oliver. I do not want anyone to have an experience anywhere near mine, especially as this still mentally affects me to this day. Moving out is stressful in itself, especially when you have work and are moving to a different county. No one deserves to be berated by anyone, whether that be a letting agent or family member, for an honest mistake. And, no one deserves to be shouted at and taunted whilst crying when they are in a desperate situation. Please do not rent with Stewart Oliver. Nici is a very cruel woman who lacks professionalism, basic human skills (let alone customer service skills), and will make you regret ever renting with this shameful letting agency.... Read more

Tenant

13th Oct 2021 (3 years ago)

C Ruiz

This is great if you want to get literally robbed. One star is way too much for that gang of thieves. I really wish all the worst happens to that deceiving and criminal organization.... Read more

23rd Sep 2021 (3 years ago)

S Johnson

Words can not even begin to describe how terrible this letting agency is. AVOID IT AT ALL COSTS. I have not had the displeasure of having to deal with the most ignorant woman on the planet, Nici Oliver along with her equally as ignorant business partner, Matt Stewart, but have seen how little they care about the properties that her landlords own. Both her and Matt are rude, uncaring, and will do the bare minimum to help. AVOID, AVOID, AVOID.... Read more

Landlord

22nd Sep 2021 (3 years ago)

A Clark-Michalek

Viewed properties with this company but I wouldn’t recommend since they seem to just be group viewings in an attempt to ramp up the pressure and competition. Generally made for a very unpleasant experience but the other aspects of the company I interacted with had no faults.... Read more

19th Aug 2021 (3 years ago)

D Bolon

Not happy with the communication. Nicky is very ignorant, terrible attitude and customer service! Would definitely chose another letting agency! Don’t waste your time!... Read more

Landlord

29th Jul 2021 (3 years ago)

M Small

If you use Stewart Oliver, don’t expect to get your deposit back. Excuses after excuses to not give you back what they owe. Also, Nicky is very rude and has a bad attitude. Wouldn’t recommend to anyone.... Read more

Tenant

29th Jul 2021 (3 years ago)

M Wassall

Terrible attitude from Nicky, not open for discussion. Can’t wait until end of tenancy! This women’s a nightmare! Company is a reflection of the staff it employees.... Read more

Tenant

29th Jul 2021 (3 years ago)

V Swan

I made a recent inquiry about the property I was interested in viewing, but unfortunately, the response from Nici was brief and reluctant. It made me feel they don't want to find tenants for the rental properties. I have made a simple inquiry, in the advertised ad, there was no mention of the average energy consumption of the property or a rough estimate on the bills. This would be valuable information for a piece of mind and for comparison to other properties alike. Not to mention the response was abrupt, as Nici didn't want to interact with me to arrange the viewing, or at least come across as a pleasant Estate Agent who enjoys their profession. In this day and economy, it is important what the costumer and consumer wants and needs, and their queries should be full filled without making them feel as if they have no say or value. And regarding the rating makes me wonder when Agency will start to take notes and adjust poor performance as a whole. And this is the reason I have decided not to pursue further searches of properties through them.... Read more

21st Jul 2021 (3 years ago)

S (???)

(Translated by Google) When I write in Chinese, I hope that the Chinese in Birmingham will no longer be bullied by this roommate. This roommate is notoriously notorious. When we went to see the room, we only allowed us 15 minutes to finish the reading. Many things were too rushed. Look, let's leave without even turning on the light. If you are an international student, you are required to pay one year's rent and two months' deposit before you can move in. After you pay the money, although there will be a week of maintenance feedback for check-in, if you request for repair after the feedback period, you will not be ignored, and you may also say that you broke it privately. The feedback period is three times for repairs. Someone reported that the light bulb would not light up after being installed, but later found out that the circuit system was broken, and Fang Zhong would say that you had broken it. During the rental period, I found that the bed could not turn over when I almost fell asleep. The bed frame almost broke and felt that the bed was about to collapse at any time. It took a long time for the housekeeper to find someone to drive two nails (not a new one). It was impossible during the visit. I tried to lie down on the bed. I almost felt like I was lying on the spring when I slept. It took two months to change to a poor quality and cheap mattress. If you didn’t find a cleaning company to report when you checked out, you would be unlucky. The carpet before you moved in would be said to be dirty and you should pay a huge amount of compensation. For any unreasonable items, almost 2/3 of the deposit will be deducted. Many Chinese students have returned to the country when they refunded their deposits and cannot appeal at all. Although the money exists in a third party as long as the other party does not agree, the money will not be returned. The housekeeper knows the taste and takes advantage of the disadvantaged part of international students. Pay 14 months a month, and get back the deposit is minimal. If you want to rent a house with them, please think twice. It is not recommended at all. They can survive because the landlord likes their poor service to the tenants! Oh, yes, if you say something they don’t like to listen to, they don’t want to discuss and communicate with you, they will suddenly speak English very quickly and can’t understand it, and they want to push you back and make you think that your English is too poor. I can't help you~ Supplement: Fang Zhong's reply evoked my memory, and the incident about the water leak in the washing machine was even more shocking. When we rented, we didn’t know why they put a wooden board under the drum washing machine, so when the washing machine was dehydrated, the water pipe was loose due to long-term shaking. It happened to be Christmas at that time, and we went abroad for vacation. When we came back, we notified the wooden floor as soon as possible The damaging agent said that we delayed the notification. Is it hello? I thought it was enough to replace the damaged part of the wooden floor. The house agent asked to replace the entire leased wooden floor. The price of £900 is the manufacturer’s price. Why do we lie in black and white? What's more, I can find a lot of rooms for the evaluation. Afterwards, I also touched my nose and replaced the entire wooden floor as agreed. Do I need to limit the repair cost? I paid the money too! The carpenter who came to repair opened the original old floor. It is a pseudo-wood paper floor (the cheapest version). The paper floor will rot as soon as it touches water, showing us that the wood under the washing machine is the culprit. As we have seen before, everyone thinks that the photos are unreasonable, saying that it is not necessarily a plan to change the wooden floor of the whole room! You said that there is no guarantor for international students. I think it is reasonable to charge a five-week deposit, but is it reasonable for you to charge 14 months at a time? I have more evidence to show that you discriminate against Chinese and love Chinese money. You put it on the DPS third-party platform and shamelessly set the deposit refunder as a house agent. If it weren’t for me to spend the money and ask the lawyer to send the deposit letter, Fang Zhong won't return the money to me at all, the magical height is one foot high, so leasing is not recommended at all! (Original) ?????????????????????????????????????????????????15?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????????????????????????????????????????????????????????????????????????Check Out?????????????report??????????????????????????????????????????2/3????????????????????????????????????????????????????????????????????????????12???14???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??? ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????900????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????14??????? ????????????????????????DPS??????????????????????????????????????????????????????????????????... Read more

25th Feb 2021 (4 years ago)

D Chiodak

My partner and I rented a one bed for 2 years with Stewart Oliver. We absolutely loved our flat from the moment it was viewed and the process of moving in and sorting out the paperwork was very quick and effortless. We found Matt and Nici friendly and very responsive to any queries or questions we had (though we didn't have many!) and we couldn't have had a better flat in Birmingham! Upon leaving our flat, our deposit was returned without any problems! I would highly recommend Stewart Oliver for anyone looking for a reliable and friendly estate agent.... Read more

Tenant

8th Oct 2020 (4 years ago)

A Sharples

Rented a 2BR unfurnished property through Stewart Oliver for 1yr in Birmingham. Every dealing we had with Matt & Nici was spot on, no issues there. If something needed fixing, it got fixed. Sometimes things were slow to be fixed but that's because they had to go through the landlord to get permission - once that was sorted they got their contractor out to sort the problem. All issues around the deposit were sorted amicably and quickly and we got the majority of it back bar the cost of replacing a couple of light bulbs which we hadn't noticed had blown late on. We had read all of the reviews beforehand and they can be off putting. Don't be. Most of the reviews online seem to be either fake, or people who have active disputes with Stewart Oliver through the DPS. It would be interesting to see how many of these people actually win their disputes. Probably not many. If you make sure you check your inventory on move in, send it to the agent within 7 days, and don't hesitate to query anything that looks different on the inventory to what you see, then you won't have a problem. If you understand that 95% of the time the issue you have is related to your landlord, and an estate agent can't change a landlord's mind, then you won't have a problem. I would recommend this estate agent to people I know.... Read more

Tenant

23rd Sep 2020 (4 years ago)

T Pham

DO NOT RENT FROM THESE PEOPLE! Even 1 star is too high of a rating to give them, and if I could give 0, I would. Upon arrival in the apartment, one bulb wasn't working, paint was chipped in the bedroom, grease and dirt marks in kitchen and on practically every wall, and damaged furniture. Even though I reported all these issues, they later came to charge me for them. A blind was missing for my entire year tenancy. While I contacted the agency for months on end about it, all I had in response was "it's still on order". Having a blind for the window on order for over a year? The worst excuse for a lazy and cheap landlord I have ever heard. High prices for below decent living arrangements. When the tenancy came to an end, the landlord demanded 70% of the deposit for damages I know for a fact were not caused. I was reasonable and said I would accept those deductions from the deposit IF pictures were provided to prove I had caused them. The response? I can "see those pictures in court". Are you having a laugh? What landlord does not provide evidence of damage and forces tenants to pay? A CHEAP and GREEDY one. I took them to court, but these people have their ways and the verdict was I surrender my deposit (which they have now held for over 2 years!) and pay up an additional sum of over £1900! The people working their seem nice and act like they have your best interests at heart, but it's all an act. I cannot stress enough that you will waste your time and money with these people! DO NOT RENT THE PROPERTIES. Note: to Nici or Stewart, or whoever from Stewart Oliver Lettings who will be reading this and coming up with a poor excuse for a response, don't even bother. Will just be wasting my time reading it.... Read more

Tenant

21st Sep 2020 (4 years ago)

inspiritt

I deleted my old review under the false pretences that the agency was going to urge the landlord to fix the problem however it is not the case as they like to defend the way the landlord cuts corners. They are nice until you sign the contract and pay the deposit and rent. However as soon as that's done they don't care about whether their tenants as happy or not. When they say furnish apartments take it with a grain of salt as the quality of the furniture is poor and when you ask them to tell the landlord to replace or remove the item the answer it no. DO NOT RENT FORM THESES GUY PLEASE BELIEVE ME WHEN I TELL YOU THAT. I've re written this review to warn people as I don't want you to make the same mistake as me. Honestly, if you rent from these guy you are making a mistake. You are even unfortunate to have heard of them. If you do decide to rent from them for some reason. Take a good look at everything as though you are looking with a magnifying glass and do not sign or send them anything until any problems are fixed. Don't veiw any of there properties while they are being lived in because you are unable to see the bigger picture and any problems you find that you want dealing with their answer is that fixing the problem wasn't agreed upon when view. This company just doesn't care no matter how much they try and make out that they do. This is a valuable lesson learnt for me as this company has showed me how not to treat people and have taught me to be extra careful. I will be warning people to stare well away from this letting agency and their property. I bet most of their contract only last the year with people looking forward to seeing the end of it. This is my warning to you to stay away from them!!!! Take it form someone who is living in an apartment managed by them. UPDATE: 3 months in and repairs still haven't been done. UPDATE: END OF TENANCY. This is one of the worst company to rent with especially if you are renting mayfair House. The meters are locked away. Therefore, when you leave you cannot switch or close you're accounts using the meter reading. You are lied to. I have requested meter readings a month leading up to the end of tenancy. And was told we would get it on check out. We did not. And was constantly lied to. AVOID THIS COMPANY AT ALL COSTS!!!!... Read more

Tenant

2nd Sep 2020 (4 years ago)

J .J

DO NOT RENT!!!!! Nici and Mathew are the most unprofessional and unqualified agents in Birmingham. They make up fake charges and try to harass you for them during your tenancy. When that doesn't work they inflate your deposit charges and try to make you pay for things that do not exist. For example they tried to deduct from our deposit to repaint the flat even though they accepted that there were marks on the wall at the beginning of the tenancy. The way they claim that most bad reviews are bogus, why would so many people lie about two people? what do they stand to gain from the bad reviews?... Read more

Tenant

20th Aug 2020 (4 years ago)

D Werb

From first viewing they were helpful and always available when required. Thank you very much and would highly recommend... Read more

26th May 2020 (4 years ago)

S nakhjavan

We wish we had read their reviews before renting. The WORST experience!!!!... Read more

Tenant

25th Mar 2020 (5 years ago)

S Im

I'm so happy that my contract with them finished. I wish I had seen their reviews before renting from them. Even 1 star is so much for them. DO NOT RENT FROM THEM. First of all, the apartment which they believe is fully furnished (or well-furnished as they usually write in websites), is a complete lie. Our flat was partially furnished by old, dirty, damaged and very poor quality furnitures. If you call them for any issue in this regard, this will be the answer: "try not to fix it yourself", and they will not fix it either. This is their rule, you have to live in a bad condition. Second, they deduct most of your deposit for nothing, for issues that exist at first, and they are not going to negotiate at all. Here is they answer: " As you do not agree to the deductions please arbitrate via the TDS". It's funny that they even wanted to deduct for issues that you mentioned at first!!! I think it is because many international students do not dispute via TDS, so they keep the deposit!!! So if you rent a flat from them TAKE A PICTURE OF EVERY SINGLE TINY TINY PROBLEM. Then you will have an evidence at the end of contract, when using the TDS dispute service. This TDS will be helpful as it was for us. Third, they never answer you properly, Nici is a rude person that whenever you call their office to ask a question she start shouting and fighting. Matthew, just pick up the phone and doesn't matter what you say his answer is, NO. So, you can't expect any help or guide from them. Be aware that you have to expect that landlord has the right to open the door and come in because "he is the landlord!!!". And if you speak about it with agency, they would definitely say that the problem is with your ears that you didn't hear the knocking. Finally, I should say that last year year that I lived in that flat was the worst experience in my life. DO NOT RENT FROM THEM.... Read more

Tenant

8th Mar 2020 (5 years ago)

D Stoyanov

My friends rented there and are extremely disappointed. Stay away!... Read more

29th Jan 2020 (5 years ago)

F Auto

Excellent all round. The guys at Stewart Oliver were knowledgable and professional.Overall great service. Recommended!!... Read more

5th Dec 2019 (5 years ago)

Rey

.Really bad company and they do not maintain their apartments I am an existing tenant and revealing my name will give this bogus and fraud agency a chance to deduct my deposit through false excuses. EVERYONE do not deal with this agency as it is only good for taking benefit from international students that are new to tenancy system in the UK . There are no ethics nor professionalism hence the agency is based on claims without objectivity. If you want to experience a rude person then deal with Niki and if you want to deal with fake smile deal with Matt They are kind when an individual is in a process of signing up for the apartment and straight after that they start playing tricks with the tenant. May God do justice with them and karma will get hold of them.... Read more

Tenant

9th Aug 2019 (5 years ago)

M saeed

BE AWARE NOT TO DEAL WITH THIS COMPANY!!! they give you old dusty apartments with old furniture that if you replace with your own money they will charge you. Its like they are forcing you to live in a low quality place. Their own focus is finding ways to milk money from you and its actually sad because most of their tenants are international students and they are afraid to stand up to this scam of a company. Also forget your deposit because they will blame you for the poor quality of the flat even if you lived in it for 1 day. BE VERY CAREFUL!! .... Read more

Tenant

8th Aug 2019 (5 years ago)

S Holden

When we moved into the property, we were told it had been professionally cleaned but learned this was not the case. The curtain rails had so much tobacco/grease on them they appeared brass until they were scrubbed, the fireplace was yellow until scrubbed, and there was paint on the windows, heaters and floors. The property had been repainted with a single layer of white paint that came off exposing the magnolia underneath at the lightest touch. The windows and blinds were filthy and moldy. The oven had decaying food in the bottom and strong acid had to be used to make it even half usable. When we moved out, the property was left clean to a much higher standard. We painted one wall, but this was repainted at the end of the tenancy and returned to the original white. Despite the property being cleaner when we left than when we moved in, Stewart Oliver tried to take the vast majority of the deposit and claimed it needed a total repaint. This was a lie. They were expressly asked what required repainting, but were only able to tell us 'it has not been professionally repainted', without being able to point to any defect. We had to go through the deposit protection scheme to recover the deposit, who slashed the deductions they were trying to make. There had been no maintenance undertaken on the property in the years prior to us moving in, and their primary goal isn't maintaining the properties, but passing all reasonable landlord costs to the tenants when they can. I would not use this agent under any circumstances. They will do anything they can in an attempt to keep your deposit. You have been warned.... Read more

Tenant

12th Jun 2019 (5 years ago)

A K

I’ve dealt with several state agents but Stewart Oliver was one of the best. Very friendly, helpful and respectful. Simply take care of the property and you’ll get your deposit.... Read more

Landlord

29th Apr 2019 (6 years ago)

W He

Not even for 1 star.... Read more

27th Feb 2019 (6 years ago)

Y able

(Translated by Google) The agency used fake bills to defraud customers' deposits. This is my third comment. The previous scam agent said it was unfair to them. Would you please be fair to customers? From mocking my English proficiency at the very beginning to using fake bills to defraud my deposit, are you fair? Is it fair for me to spend a few days writing a report of more than 2,300 words? My deposit of 1,500 pounds was finally refunded by TDS of 1,120 pounds. Is it fair to customers that you can get reasonable expenses through arbitration just like fake bills? Maybe this is the reason why you put the deposit on TDS? You can get reasonable expenses even if you provide false information. I am really not interested in leaving a message in English. A company like you is really embarrassing this country. Junk intermediary! Liar intermediary! (Original) ????????????????????????????????????????????????????????????????????????????????????????????????2300??????????????1500??????TDS??1120??????????????????????????????????????????????TDS????????????????????????????????????????????????????????????????????... Read more

19th Dec 2018 (6 years ago)

H yang

I am Hongbin and I have written a review early. Guess why I am deciding to add an other one? This retarded agent is using two pastiche invoices to occupy my deposit. Two invoices are made by 'Invoice2go' and even did not cover the watermark. In addition, the invoices are made by the company called 'Kleen pads'. However, the company cannot be found at the Companies House. From their claims, £1,500 deposit would only return £45 while there is no any item is damaged. Nevertheless, the case is still in dispute at the TDS. Good luck on me and on current tenants. I deeply hope you can get what you guys deserve to get. It can also be considered as a warning to any other tenant want to have a business with this agent.... Read more

Tenant

13th Nov 2018 (6 years ago)

M Chu

??????????????????????????? Their service is good. There might be some misunderstandings towards them. There are not many staffs within this company. Try to be patient, sometimes they are too busy to provide the best service to each customer.... Read more

7th Nov 2018 (6 years ago)

N Rane

Not even they deserve one star. Never by new apartment from them. They will steal all your deposit by giving stupid reasons. They don't even understand that after staying for an year little bit damages will happen. Never buy any property from them they will make you cry for a deposit and at the end they will steal it by giving stupid reasons.... Read more

2nd Nov 2018 (6 years ago)

J he

It is very awful renting experience. I have rent the the apartment from this agent for one year. But when i want to get back my deposit. I have sent the standard email asking for it. Nobody reply me for two months. Then i have called them. Their attitude is very ghastly. They discriminate the foreign. They always laugh at my English as a terrible attitude. When i just speak a little bit loudly. Then they said i was shouting? It is ridiculous. I always normally phone with everyone. Airline and bank companies. I dont want to talk more with a company who is racial discrimination. Just waiting for my lawyer's letter. ???????????????????????????????????????????????????????????????????????????????????????????????????????????? Dont say it is false. It is real. Tenant name Mengshi Chu. This company is totally liars... Read more

Tenant

30th Oct 2018 (6 years ago)

Z Ciechanowski

Had a lovely experience working with Stewart Oliver . Deposit was returned with a bit of a delay, not due to their fault rather the new tenant's. Polite through you the letting process. Was charged for a few things when moving out that were not foreseeable, but they were small costing a few pounds. Would recommend... Read more

Tenant

23rd Oct 2018 (6 years ago)

L PEris

Scammers... will attempt to deduct every penny of your deposit for wrong things that were there before renting the apartment.... Read more

Tenant

16th Oct 2018 (6 years ago)

Z 666

I have been waiting for my deposit for 2 months and nobody reply my email, when I was live in that property, the furniture condition are poor and the hallway light is not working from the first day I moved in. They just not fix them and said its my problem. The fridge stop working and they want me to fix that rubbish. and now, WHERE IS MY DEPOSIT??????... Read more

Tenant

15th Oct 2018 (6 years ago)

Y Zhang

This is the worse letting company in the world, they are rude beyond belief. Just do not involve in with couple, they are the professional of daylight robbery!... Read more

Landlord

12th Sep 2018 (6 years ago)

H Yang

(Translated by Google) Seeing the Chinese message below, I decided to leave a message again in Chinese. First of all, if you expect a good service attitude and patient intermediary, don't find this rental house. My English is really not good enough, but the IELTS oral is 7 (listening 6.5) before I go to university. Three years of university plus one year of postgraduate students will be ridiculed for poor English. It is ridiculous. After renting a house for so long, this agency is the most unqualified I have ever seen. If they don't understand anything, they will say you "poor English", so that they don't understand (or you don't understand). In the end, there were a lot of lies. Nici said in the email that she had talked with the landlord, and in the email that Matt sent me, he said that he had talked with the landlord. This acting skill is almost 0 points. If there were possible to give negative stars, I would give minus 2 or 3. As a student has rented flat for past 6 years from more than 7 house agencies, I have never seen a house agency like this. Nici (The owner I guess ) did not care about what I was try to say and simply complained my English capability. When I was saying my friend would stay in the flat until the contract is ended (10/09/2018). She immediately responded'IMPOSSIBLE' and later on she changed her mind and said'You are not good at English'. When she was shouting, she ignored her attitudes.When I was getting angry and was shouting as well, she started to judge my behaviours. I believe communication is mutual process . While people are being nice with me, I am always being nice with them. Before I handed up my phone, she had told me my friend was allowed to stay at the flat. About 10 minutes later, she sent me an email saying my friend was not allowed to stay because of the landlord. So there is a question for people who read this review'do you believe she contacts with the landlord ?' (Original) ????????????????????????????????????????????????????????????????????????????????7???6.5??????????????????????????????????????????????????????????????“???”??????????????????????????Nici??????????????matt?????????????????????0?? If there were possible to give negative stars, I would give minus 2 or 3. As a student has rented flat for past 6 years from more than 7 house agencies, I have never seen a house agency like this. Nici (The owner I guess) did not care about what I was try to say and simply complained my English capability. When I was saying my friend would stay in the flat until the contract is ended (10/09/2018). She immediately responded 'IMPOSSIBLE' and later on she changed her mind and said 'You are not good at English'. When she was shouting, she ignored her attitudes.When I was getting angry and was shouting as well, she started to judge my behaviours. I believe communication is mutual process. While people are being nice with me, I am always being nice with them. Before I handed up my phone, she had told me my friend was allowed to stay at the flat. About 10 minutes later, she sent me an email saying my friend was not allowed to stay because of the landlord. So there is a question for people who read this review 'do you believe she contacts with the landlord ?'... Read more

24th Aug 2018 (6 years ago)

O Enough

Other than having to wait for a bit for the deposit, we didn't really have any problems with this agent. We were allowed to move in very swiftly and didn't really have any problems with the place for the duration of our stay (1 year). E-mail replies on different queries was slow at times, but nothing major. All-in-all a good experience. (never mind the user name by the way, I don't use Google/gmail so I just made something up)... Read more

Tenant

28th May 2018 (6 years ago)

R Kanjani

Even 1 star is too complimentary of a rating for Stewart Oliver. I will keep this very brief. - Their staff is unwitting, fruitless and ignorant - They rarely responded to my phone calls, let alone my emails in relation to issues I had with the flat itself i.e hoover, bed etc. - I gave the flat back in perfect condition but they still took a fair deal of my deposit. - But my biggest issue with their service is their total and utter lack of responsibility. After the end of my tenancy which was (16th of September 2017) they carelessly did not inform their new tenants that they need to pay their own electricity bill. - Still having me listed under the billing information I had been charged £233 from the end of my tenancy until the 16th of January 2018. - The idiocy of this organisation is quite astounding to say the least.... Read more

Tenant

30th Jan 2018 (7 years ago)

J Kung

(Translated by Google) This housing agent delayed the refund of the tenant's rental deposit for the reason of not receiving the rent-return inventory report, which exceeded the 14-day period for the legal refund of the deposit. Rent! International students and Chinese people are advised not to rent houses with this room! (Original) ?????????????????????????????????????????14????????????????????????????1??????????????????????????... Read more

25th Oct 2017 (7 years ago)

A Jain

Extremely dishonest agency run by 2 people only at their own whims. No professional processes, no rules and no integrity. There is only one rule that lick the shoes of landlords and tenants are commodity. They will not maintain anything in apartment, will ask you to pay for every small thing which they should be providing (even a strainer), and will forfeit all your deposit no matter what. I wasted half of the year wasting time arguing with them for very petty issues. Which other professional agencies will solve immediately without even bother asking second time. I dealt with 3 other agencies in last 5 years all of them were great, but these guys are horrible. These guys have lot of stamina, time and patience to argue with tenants rather than investing time in business. This is their earning model. Give cheap deals and then Steal the deposits of Tenant to lick landlords. Very short term strategy because they are getting exposed.Just don't even go closer to them if you really want unstressful and quite dwelling. NO NO NO... big NO... Read more

Tenant

18th Oct 2017 (7 years ago)

M Baciu

Unfortunately, most of the reviews here are true. Really poor management... and I'm sure they have a great record of scams. I got scammed by them too and since this happened, I spoke with 4 different people(university mates) that had been with Stewart Oliver in the past and had similar stories i.e. poor inventory check on check-in and an extremely thorough on check-out. The apartments are really old and not reconditioned, thus they can fully deduct your deposit for damage that you never done - or simply just excessive tear and wear that hadn't been noted in the intial inventory check. So make sure you do a lot of images(literally every scratch) at the beginning and note everything on the check-in inventory check. DO NOT SIGN IT WITHOUT DOING THIS! If you're given an uncleaned and not reconditioned apartment, you'll most likely be liable to pay for all of that at the end of the tenancy. Attached you have a picture of Nicki Oliver - a true professional.... Read more

Tenant

25th Aug 2017 (7 years ago)

P Cheas

Beware! Always take pictures of everything and take nothing lightly! So everything is nice in the beginning. You go to the agency office, they are polite, they assure you that everything is going to be fine, the paperwork looks legit and you are somewhat relaxed. Then at the middle of the tenancy they send you a document with all of the costs that "would" be taken out of your deposit if you do damage to the property. Funnily enough they make you sign it so as to legitimize the final blow. They will take most of your deposit depending on how easy you were at the beginning when you agreed the inventory check list. They will try to fix as little as possible so they can use it against you, that is to put the blame on you and take it from your deposit. Believe what you want but I am not the only one that this has happened to.... Read more

Tenant

23rd Aug 2017 (7 years ago)

N Jain

This agency is a complete HOAX. They are not at all professional in their dealings. They speak to you very politely in the beginning of the deal and promise everything but once you are in, they ll show you their true colours. We were given a property with pharaoh ants, broken fridge, freezer, hob and completely uncleaned. After lot of pestering, they did not get everything fixed. They do not even get maintenance work done while they charge the maintenance fee form the landlord. They are just a money making agency. They harass the tenants relentlessly. LANDLORDS please be AWARE!!! They do not maintain your properties. They just make money by some sweet words. We have complained about their service to THE PROPERTY OMBUDSMAN but they are still not bothered. I would request to all Landlords to be vary of this FRAUDSTER AGENCY!!! They have no complaints procedure in place. All the employees are completely unprofessional and unethical. Best is that all the google reviews say the same thing about them and they have said that these people were not the tenant. Like imagine the heights of lie. How can 24 people review and all be bad. Please stay away from this agency, they will use all possible methods to scare you all the time and enter the apartment by using management keys. Response to the reply I know that they will post another incorrect information here.. Please do not trust this Agency. They are deceptive and unethical. Google is an open forum to put in our views for other to see your reviews and our suggestions. CAN WE DO THAT? Your agency excels in lies. The answer given by the agency in response is a complete lie again. We have never said NO to get the stained carpet fixed. Instead we asked you to replace it after 6 weeks due to our unavailability. (this is just 1 example of your lies) (please share any evidences of us saying NO) You have threatened us to enter the property using your maintenance keys while we are away and remove our stuff in our absence. (24 hr notice doesn't mean that you can do whatever you feel like in the property including removing our stuff) While our complaint is being dealt i am not expecting you to answer me here. I want to tell everyone out there not to deal with a HOAX like yours!! Also can you explain how have we not adhered to our tenancy agreement? Well i dun have to say much. Previous comments can show what you are. I know you have lot of time to lie..... Read more

Landlord

23rd Aug 2017 (7 years ago)

P Sunt

Horrible experience... Moved into a flat that was full of problems - should have checked better before deciding to move. Very few of these problems were actually solved by the end of the tenancy. Nicki - person in charge with the custom service - was awful - really mean person that always annoyed the hell out of me. You should really replace that person, she does a VERY bad job. Attached there is a picture of Nicki Oliver, a true professional. This would have been fine... I have dealt with bad customer service before; but I figured out that they do not do repairs because they try to rip you off at the end of the tenancy. I was literally deducted almost all of my deposit and I had taken great care of the apartment. I got in touch with other two tenants that had the same story and the charges are pretty similar... I can't believe they had been getting away with this so far...... Read more

Tenant

23rd Aug 2017 (7 years ago)

M Baciu

Really bad... all they are doing is scamming people. Expand this to see proof. They do a very poor check-in inventory and then do a rigorous check-out inventory to try and scam you. Here's proof: CAN'T ADD IN FILES - Google does not allow that. Please check the image for links Take a look at the check-in inventory check and check-out inventory check. They intentionally leave the condition column blank at the start of the tenancy(check-in inventory) - the handwriting is mine. I have spoken with another 3 tenants that had encountered the same issue. Already reported to press, they are going to write a story about it... Read more

Tenant

18th Aug 2017 (7 years ago)

Y Lyu

This agent is the worst one I have ever encountered. They basically did nothing after you rent the property and paid the deposit and monthly rent. Whenever you sent an Email to them, their response will be "It's your responsibility". However they will efficiently charge you a lot for late payments. The worst thing is that you will basically get nothing left of your deposit at the end of the contract. They will add things like full cleaning fee, redecoration fee, damaging fee to your check out report. But you cannot necessarily notice any damages when you move in. After all, this agent is sooooo bad. Trust me, do not use this agent!! Update: They will make lots of deduction from your deposit with no sense. For example, they charged you for damages that are not your fault. This is because they don't have a check-in report. Thus when they show you the check-out report mentioning any damages, there would be no evidence for comparison. In a word, the agent will trap you as much as they can do to earn money. DO NOT TRUST THIS AGENT AT ALL!!!... Read more

Tenant

18th Jul 2017 (7 years ago)

A Bamisedun

DO NOT EVEN THINK ABOUT RENTING FROM THIS LETTING AGENT! Ive lived in Birmingham for 5 years and this is the 3rd letting agent ive used and they are terrible if i do say so myself. All they care about is money. Im a current tenant on a 2nd year contract with them first of all they increased my rent from £700 monthly to £850 monthly. (Which i agreed to cause i couldnt be bothered to move out) Then if your rent is literally a day late you get charged for it. Literally my rent was a day late and i have to pay £65 for it. Another time my rent was late for about a week because i was away from the UK for the summer and my banker got a number in their sort code wrong. So to my knowledge my rent was paid till they emailed me otherwise and the were fully aware i was away from the UK for the summer which is why rent was late to start off with. Regardless of me paying my new £850 rent on time they are still badgering about late payments fees (not late rent, late charges on rent that has already been paid guys lol) from months ago, They even threatened to evict me if i dont pay the late payment charges. Absolutely terrible people.They do not care about building a long last relationship with their clients which would result in positive word of mouth for their business. They are rude especially Nici Oliver, she talks to clients in such a disrespectful manner like she is doing you a favour or something. My tenancy contract is not over yet but im so positive that they will try and take as much of my deposit as they say that take only £60 for checking out if they apartment is left in the same condition it was met in.. LIES lol. I bet they are gonna come here and try and defend themselves, what else are they gonna do? DO NOT RENT FROM THEM. Anyone can feel free to email me and i will share email screenshots with you from this agency if they come here and try and counter anything ive said. Terrible!!! I recommend Centrick property, places or Greystones if you are looking for a place in Birmingham. One thing ive learnt from my 2 marketing degrees; you should pay more attention to the bad online reviews than the good ones... Read more

Tenant

1st Nov 2016 (8 years ago)

A Cojocaru

I would definitely recommend Steward Oliver agency! Apart from their professionalism and great communication, they were always available for my requests and questions. With an unbelievable professionalism, they always helped me and they provided the best services I could ever asked for!... Read more

13th Sep 2016 (8 years ago)

C Ajam

As a tenant it has been only a pleasure dealing with both Nici and Matt during our tenancy in the Rotunda over the past year. Any problems reported were resolved timeously and to our satisfaction. They always went the extra length to try and assist us. I have no issues recommending this agency to future tenants.... Read more

Tenant

4th Aug 2016 (8 years ago)

F Spotter

As a tenant it was a pleasure dealing with both Nici and Matthew from Stewart Oliver throughout my tenancy at the Hive. On the odd occasion where I had to report an issue with the apartment, it was dealt with promptly and satisfactorily. I received my deposit in full (less the checkout fee) within a week of having vacating the property. Those complaining about getting a fraction of their deposit back most likely didn't look after the apartment and didn't pay their bills, hardly the managing agents fault. I have no hesitation in recommending Stewart Oliver to any prospective tenants.... Read more

Tenant

6th Jul 2016 (8 years ago)

J Nguyen

you should have picked up your phone in the office at least once. None of this would have happened. For the future tenant, be careful when it comes to the bills. And you sure won't get your full deposit back. I guess it is what it always is with signing a rental contract with agency. Check everything carefully, every little detail because anything you forgot might come and haunt you for the next 2-3 years possibly affecting our credit ratings.... Read more

20th Oct 2015 (9 years ago)

C Barnicoat

I have been using the services of Stewart Oliver Ltd as letting agents for my investment property for the past 6 years. The service from them has always been excellent. Throughout the 6 years, they have never failed to provide me with viable tenants, and have managed both property and tenants with expert professionalism. I have recently had occasion to enlist their help in selling an investment property within the City centre of Birmingham, and was delighted by the speed and efficiency they displayed by securing a sale, at the right price, within a week. Stewart Oliver are undoubtedly experts in their field, and know their market thoroughly, as they have demonstrated on several occasions when I have sought their advice. I have no hesitation in recommending Stewart Oliver to Landlords, large or small, and property investors seeking peace of mind and the smooth-running of their property portfolio. Sally Brown (Mrs)... Read more

Seller

20th Jul 2015 (9 years ago)

G Schalper

I am a young guy from abroad and I have lived in at least 3 different countries, in which I have always rented via agencies and this was by far the worst experience I have ever had with a letting agency, they spend more time trying to justify their mistakes rather than finding out solutions for them,I wouldn't recommend this agency to anyone, especially not to young people. All they tell you are lies when you have to get your deposit back, so I strongly suggest that you take a lot of pictures of the property before moving into it.... Read more

Tenant

12th Nov 2014 (10 years ago)

A Dungarwalla

Okay through the tenancy period, solved problems efficiently and effectively, but beware when it comes to getting your 'full' deposit back.... Read more

Tenant

26th Feb 2014 (11 years ago)

M Júnior

There are many qualities and skills that go into being an excellent real state agency - Integrity, Community, Expertise, In-depth market knowledge, effective negotiation and a high-quality professional network, all of which are hallmarks of how Stewart Oliver work. Matt and Nicky always have a positive attitude, and they always try to think outside the box...... Read more

29th Nov 2013 (11 years ago)

J purcell

Stewart oliver have managed my masshouse property for a number of years, they provide an excellent full management service at a very reasonable cost and get me the highest possible rent with no voids, this is very important to me as I'm overseas and do not need the headache of my uk property management. stewart oliver run a very professional & honest business and wouldn't use anyone else....... Read more

Landlord

6th Oct 2013 (11 years ago)

S Omidvari

They are very nice to you before you sign the contract but when u need to get your deposit back they drag their feet. dont keep you updated and providing unreal bills and after chasing them up for 8 months they gave 1/10 of my deposit back. they are horrible people but they fool their customers with their fake smile. that Niki who works there is the worse one. never ever try them . I know so many other neighbors who didnt get their full deposit. they just make up a hot water bill and they never let u get in touch with the hot water supplier. their r such a rip off! I would have taken them to the court if I could!... Read more

Tenant

17th Jun 2013 (11 years ago)

H Vu

This company is a complete joke. I don't like moving since I've got loads of stuff hence I was with them for a property for nearly 2 years. And I have to say their service was either close to non-existent, or very, really bad! They didn't even know that my contract, which has been signed by my flatmate, had already ended and only found out when I asked them about it! Reported a broken dish washer for the second time and heard nothing back so for a whole year, we were living without it. Could've said a lot more worse things about them but I probably just conclude with that. They're very inexperienced, there's no consistency in their policy and what they say, are very rude, always rushing asking for payment, they don't even let you talk on the phone and they swear on your face! That much probably says what sort of company they are. Stay away from them!... Read more

Tenant

20th Aug 2012 (12 years ago)

S Boonsathorn

This estate agent is completely dishonest and will attempt every single way to rip you off. Most frustrated thing was lying on returning the deposit. I've been waiting for them to return my deposit for months and all they reply back is they are waiting for x,y,z, such a lie. I will take legal action with them though it will cost me more than the deposit. My advice: Don't use this estate agent or you will get into lots of headaches with them. especially international students, DON'T USE THIS AGENT... Read more

Tenant

27th Jul 2012 (12 years ago)

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