S O'Mahony
I experienced significant issues with damp and mold during my tenancy, which persisted for around 4/5 months. While Sure Property worked with the building on the issue (a leak), the delay in fixing it impacted my quality of life and comfort. I repeatedly raised concerns about the problem, but the response often felt slow.
I decided to terminate my tenancy at the end of the agreement, and the repairs were made for the next tenant.... Read more
Tenant
29th Sep 2024 (19 weeks ago)
I Rhoden
I would definetely recommend Zena as a landlord at Sure Propeties Solutions. I rented one of her properties for my 2nd and 3rd year at university and had a positive experience. As a student, finding a reliable landlord is very hard, but Zena was professional, hands-on and quick to resolve issues!... Read more
Tenant
29th Aug 2024 (23 weeks ago)
K Preston
Had a very good experience with the agency. Have no complaints whatsoever.
Conor is extremely helpful and friendly! He 6was proactive and made the whole move in experience smooth and easy :)... Read more
Tenant
25th Aug 2024 (24 weeks ago)
Simon

Excellent lettings agency (the only service I've used them for...so far).
I'm repeating what other people have said in their reviews, but the team at Sure are so proactive. They help identify problems (and solutions!), and they are incredibly knowledgeable about their work. I was honestly surprised at how hands-on they were as well, even though I had contracted them for basic services only. This is not something you will find with other lettings agents.
I had to do a lot of work on the house before it could be let, and my only regret, as an absent landlord, is that I didn't get Sure on board earlier to help manage the works. I have no doubt it would have been significantly less stressful and expensive if they had been involved.
And in response to other comments about how quickly they manage to let properties...they found a tenant for mine before it even went to market. Which...is pretty damn good.
Special thanks to Zena, Josh and Eilidh for all their hard work and help.... Read more
Landlord
30th Jul 2024 (6 mo. ago)
A Altolagirre
Zena has been an incredible stage agent throughout my purchase. She consistently demonstrated a high level of professionalism and efficiency. Her quick responses and proactive communication made the process smooth and stress-free. Zena took the initiative to contact the seller and solicitors, and she arranged for professionals to address any issues promptly, leveraging her network effectively. Her advice was insightful and greatly appreciated. Overall, I was very pleased with her service and would highly recommend her to anyone in need of a reliable and dedicated agent.... Read more
Buyer
26th Jul 2024 (6 mo. ago)
T Reviews
Very rude and unhelpful staff... Read more
11th Apr 2024 (9 mo. ago)
T Self
Sure Property is a great agency. During our tenancy they were always very fast to respond and helpful with any issues we had.... Read more
Tenant
11th Mar 2024 (10 mo. ago)
G Shaw
The best estate agent in Brighton. I have never had or heard of such positive experiences with an estate agent than with Sure Properties across the board. Friendly, quick to respond, and understanding.... Read more
12th Feb 2024 (11 mo. ago)
P Hudson
Sure Property took over the management of my property after the previous agents had failed to let it for over two months and have been simply fantastic. They have a real 'can do' attitude and went in and sorted out a number of issues, always providing honest advice and straightforward solutions. They had it rented in a week. As an absent landlord living a long way away I feel I can rely on them totally and can't recommend them highly enough.... Read more
Landlord
7th Feb 2024 (1 year ago)
A Sims
Sure have handled the rental of my house for many years, smoothly and professionally, Zena is very helpful and fast to respond... Read more
Landlord
12th Nov 2023 (1 year ago)
ILEOLAA
I rather be homeless than live in any property managed by them. They pick calls on time, but whenever something needs repair, it takes forever to be done. And their customer services are rude.... Read more
Tenant
31st Aug 2023 (1 year ago)
M Taylor
A calm and easy process through recently renting a proprty, Selina & Molly have been very helpful through the whole experience.... Read more
Tenant
2nd Aug 2023 (1 year ago)
N Siripongpreeda
Went to view the flat today with Molly. She is very helpful and nice!... Read more
10th Jul 2023 (1 year ago)
D Leslie
Renting via Sure was a really good experience. I found the staff to all be very helpful and nice and always quick to respond to any queries or problems. I would use them again if I needed a place to rent. ????... Read more
Tenant
26th Jun 2023 (1 year ago)
MS
Absolutely the best lettings company that I’ve ever used by miles. Zena and her whole team are fantastic - helpful, responsive, knowledgeable, go the extra mile. Cannot recommend them enough!... Read more
15th Jun 2023 (1 year ago)
R Hughes
Renewing our tenancy for a second year with a major reason being these guys are so good! It is such a change to have agents that really care about their tenants and the upkeep of their properties. Maintenance issues are dealt with often the next day and all staff are friendly and approachable. Thanks for the excellent service.... Read more
Tenant
9th Apr 2023 (1 year ago)
N Pilawski
From having to deal with previous unprofessional agencies, Aden has done a fantastic job in helping us find a house. Extremely professional and friendly making the experience feel easy. Couldn’t recommend enough. Thank you again Aden!... Read more
6th Feb 2023 (2 years ago)
Z Chudley
Fantastic agent/management service. Kate and the team let us a stunning property upheld to perfect conditions. The admin service was efficient and professional. Maintenance responded fast and without hesitation. Highly recommend these guys.... Read more
Tenant
20th Oct 2022 (2 years ago)
L Natalie

Terrible, probably the worst.
I read through all the comment and most of them were about they are highly responsive and helpful, but to us, they were only responsive at every “money asking stages”: asking price period, and plus they were only friendly to landlords but definitely not students!
First, did not keep the promise. When we were enquiring the property, I have already suggested for a monthly contract after a 6-month contract. Then we both agreed for the monthly contract, and it was also clearly stated on all the formal documents, so we have happily rent this property under this monthly renewal conditions. However, when the 6-month contract were close to end, the agency has failed to keep their promise and told us we could NOT rent month by month, even required us to a 12-month contract. They clearly broke the promise even with the paperwork’s existence.
Secondly, highly unresponsive, and irresponsible to repairing issues. We found out the kitchen lights were not working at all since the move in day, so we notified the agency immediately and requested repair. However, it took almost a month to complete most of the repairment, but some were still left unrepaired even till we check out.
Thirdly, unreasonable charges, all they want is taking benefits on tenants. After checking out the inspection was carried out and they made a list of unreasonable claims. Fortunately, we have taken pictures and videos of the property on the move in day, so we were able to defence ourselves and rejected some of the unreasonable claim. *Whoever is reading this/ going to rent with this company, please remember to take pictures and videos when you move in.*
Even with the list of evidence, they still charged us unreasonably, such as light bulbs. We have received an invoice stating we should pay 35 pounds for two light bulbs, which we should not be responsible to them because they were left unrepaired since the start of the tenancy (as stated as the above)!
The fact is, one of the light bulbs were blown few days before checking out, and I believe this is normal wear and tear so tenants should not be charged for, and they should even be responsible for the repairment during the tenancy. They insisted the 35 pounds call out fee should be paid by us the tenants regardless how many light bulbs were replaced.
Simple questions, why are we responsible for the whole 35 pounds call out fee? If the call out charge of 35 pounds remains the same regardless how many light bulbs were replaced, why don’t the agent pay for us but instead charging us?
Lastly, terrible, and very unprofessional in handling customers relations and communication, totally disgusted.
After a read through to these comment and my experience, they don’t seem to be friendly to students and only want to take money from them. Money doesn’t grow on tree, students should not be taken advantages on, have already reminded my uni peers to avoid this company if they don’t want to lose money! Well, I am going to be threaten by the company like others!... Read more
Tenant
5th Oct 2022 (2 years ago)
V Andrea
Incredibly supportive agency, been veey pleased with their service and our property.... Read more
5th Oct 2022 (2 years ago)
K Bonham
I let out a property in Kemp Town and Sure property have been my go too agents for about 4 years and they are amazing! Nothing is too much trouble. I would recommend to anyone who is dealing with property related matters to deal with them. Thanks guys.....your biggest fan! K... Read more
Landlord
5th Oct 2022 (2 years ago)
T Fayzak
Absolutely terrible communication with getting our deposit back. We still haven't got it and the charges were unreasonable.... Read more
Tenant
1st Oct 2022 (2 years ago)
D West

This is my fourth year renting with Sure, and they’ve gone downhill. The first three years were in the same house, and we got lucky because the house was such good quality, little communication with Sure was needed. However, moving from there to this current house has been a disaster.
First, the communication regarding the bills increase was appalling, with little to no sympathy, including the phrase ‘However, as I’m sure you can understand, we didn’t put sanctions in against Russia, and this is something in which completely out of our control.’ Rather than being apologetic, Sure had the attitude of ‘Sorry, but it’s not our fault, and also we are actually being really kind here’, which is appalling customer service.
Secondly, the director of the company did the checkout report personally, by sending us some descriptions in the body of an email with a folder of pictures attached. For anyone involved in the rental market, the director of the agency personally carrying out the checkout report is a massive red flag (rather than an objective third party company). It also took over a month to send us a list of proposed deposit deductions, which included a £40 window clean (after we already spent £40 on the same window cleaning company Sure recommended) and charges to rectify items not in the checkout report. I have since responded to the email with some reasonable queries, and am yet to hear back. The whole process is really unprofessional.
Thirdly, we moved into our current house with a list of maintenance issues and cleaning issues present. We were pressured by the agent at check-in to amend the inventory, as the clerk had noted ‘grubby’ and ‘dusty’ on a number of items, and we were encouraged to amend it to remove those words (she would run her finger on items and say ‘oh it’s not that bad’). It was dirty because builders had been in to rectify a massive leak before we arrived. This left us without a shower for days, so I had to use the local gym. None of the other maintenance issues were followed up without us hassling them, and we are still without a working extractor fan in the bathroom, 5 weeks after we moved in. The contractor who recently came to look at the works needed informed us that he had already been here before the move and quoted for a new extractor fan, so presumably this has been an ongoing issue.
I should point out that some staff at Sure are great, and individually are trying to offer the best service they can. However, the business overall appears out of its depth, with corners cut and issues left unresolved, poor communication and little sympathy. My advice is to not rent from Sure. If you have a good quality house that doesn’t need much work, you’ll be fine, but if you live somewhere that requires you to report issues, good luck. I wish I had not stayed with them.... Read more
Tenant
13th Sep 2022 (2 years ago)
J Rodrigues
Was their tenant for a year. Took a very long time to return my deposit (still don't have it), emails and phone calls went unanswered. No concern from their part in returning the money whatsoever. Cannot recommend.... Read more
Tenant
4th Sep 2022 (2 years ago)
Z McKendree
Sure has been a great Letting Agents during our two years renting with them. They always sorted out issues quickly, and often fixed things to a higher standard than they were original. They also didn't put the rent up during our tenancy. We've experienced our fair share of terrible letting agencies/landlords over the last 10 years and Sure has been such a pleasant, relaxing experience in comparison.... Read more
Tenant
9th Aug 2022 (2 years ago)
J Lloyd
I purchased an investment property through Sure Property Solutions. Kate was a joy to deal with, very professional and always at the other end of the phone. I have since used Sure to sell a property and to let and manage others. Highly recommended!... Read more
31st Jul 2022 (2 years ago)
C Eggleton
Kate and the whole team have been fantastic throughout our tenancy. I can't recommend them enough. They are all very friendly and extremely professional and understanding. Our calls and emails were always answered promptly. We luckily only had a couple of maintenance queries, which were resolved quickly. You will be in very safe hands with Sure Property Solutions.... Read more
1st Jun 2022 (2 years ago)
C Liston-Heyes
Sure Property Solutions was amazingly helpful - they helped me moved in the middle of the pandemic, offering to bring supplies while I was in isolation and always returning my calls. A really good experience overall.... Read more
Tenant
30th Mar 2022 (2 years ago)
S Reis
Lovely and approachable team - big thank you to Paige who went the extra mile to help me find a property considering the current market - extremely personable and lovely, thank you so much !!... Read more
22nd Mar 2022 (2 years ago)
C Griffiths

Moving made easy.. how rare is that?
Having sold our house, we were looking to rent whilst we decided our next move.
Renting as a process feels unnecessarily complex, the competition for properties in Brighton and Hove is vast and the ability to home a four legged friend... nigh on impossible.
Sure Solutions Property were absolutely brilliant. I made a late call at almost 6pm thinking they would not answer, BUT the Deputy Branch Manager Tarryn answered my call with warmth and understanding and found us a property which she allowed us to view and turned around the reference checking process in record time.
We could not have asked for more from Sure Property Solutions. Professional, engaging and efficient in delivering the right outcomes for both as tenants (not used to the process) BUT for the owner of the property being careful to ensure the right fit.
We are looking forward to (hopefully) working with Sure Solutions again when we purchase, but for now... renting 'finally', felt good.... Read more
Tenant
18th Mar 2022 (2 years ago)
A Flores
super efficient with everything, especially Paige! Best letting agency I have experience with... Read more
Landlord
28th Jan 2022 (3 years ago)
H Mourton
Amazing experience! Thank you so much for all your hard work. Very happy with our result, Kate did a fabulous job of selling our house. 100% recommend!!... Read more
Seller
18th Nov 2021 (3 years ago)
R Womersley
Having purchased and sold properties using Sure, they have always gone above and beyond to ensure that everything went smoothly. Kate and the team are focussed and professional and act in the best interests of all parties. Thoroughly recommended.... Read more
Seller
18th Nov 2021 (3 years ago)
R T
I have nothing but positive things to say about Kate and Zena. Both have put in the extra required to make sure I got the best deal possible. Not only professional but also friendly.... Read more
27th Jun 2021 (3 years ago)
J Walton
Outstanding property company for sales snd mortgages!!
We have recently been in contact with sure property solutions for a recent purchase on a flat in Brighton/Hove. The communication has been excellent from Zena and Kate.
With all of the last minute dashes for the stamp duty reduction I know they have been inundated with sales and enquiries so I just want to thank them all in the team for getting us over the line with precise and hard work. They have made what could have been an incredibly difficult purchase very easy for us with their knowledge and contacts they have. If you are looking to purchase a place in their area I would strongly recommend you use sure property solutions they will deliver for you and are genuine nice people to deal with.
Thanks again
James & Kirsty ??... Read more
Buyer
23rd Jun 2021 (3 years ago)
A Young
Best experience with an estate agency I've ever had. Sure Property Solutions are extremely good at communicating, helpful and friendly.... Read more
19th Jun 2021 (3 years ago)
G K
What can we say! Words can't describe our very sincere thanks and gratitude to Kate and her team for seeing through the sale of our property so professionally, efficiently and most importantly, always providing that very important human touch to all exchanges. They made an otherwise very painful experience into a positive one. We have used 'big' estate agents in the past and the contrast between them and a small agency is vast in all respects.
We also rented out the property before selling it through the agency and yet again the management of the property was impeccable from start to end.
We can't thank you enough for all you have done for us.... Read more
Seller
18th Jun 2021 (3 years ago)
R Bennett
Terrible people to deal with, very unprofessional on the phone, turned up 10 minutes late to every viewing.... Read more
17th May 2021 (3 years ago)
Simon
Rented through Sure for 2 years. Anytime there was a maintenance issue, I'd get a quick answer on when to expect someone for a repair or a replacement.
All members of staff I interacted with were professional, courteous and helpful in all respects. No disputes with the landlord on the deposit either, so it's proceeding as quickly as the deposit scheme allows!... Read more
Tenant
8th May 2021 (3 years ago)
E Kelly
Kate has been absolutely fantastic for us! She found the perfect rental flat for us that met all of our requirements and we wouldn't be here without her. We kept missing out on other flats, yet Kate went out of her way to help us out, going above and beyond. She was friendly and professional with great communication. A true breath of fresh air. We've had such terrible experiences with other Brighton based agencies and she has just restored our faith. Kate is a true credit to Sure Property Solutions. Thank you so much.... Read more
Tenant
2nd May 2021 (3 years ago)
L Grant
In 2014 I bought a flat which was already managed by Sure so I gave them a chance. In the past seven years they have been superb letting agents, professional, knowledgeable and responsive. They recently supervised renovation of the flat after the tenants moved out and went several extra miles to get it in the best shape possible for reletting which they achieved in only a few days. I’m very happy with them and Zena Trow in particular.... Read more
Landlord
7th Apr 2021 (3 years ago)
D Williams
Sure Property have been our letting agent for over 7 years and they’ve always been brilliant; super responsive, efficient and friendly. We had a crazy neighbour that kept complaining about everything, but they were really reasonable about it and understood that the fault did not lie with us!
Would definitely recommend renting with them in Brighton.... Read more
Landlord
26th Mar 2021 (3 years ago)
K Swift

What to say? During a time of Covid-19, a time of shifting priorities and a world turned upside down to make us shift priorities, Zena and Kate were the voices of calm, pragmatism and a ‘we will’ attitude even against legal systems impacted by the pandemic. When scared of lockdowns, they had clear plans and measures in place to sell our Hove property regardless. They were person centred listening from day 1 to our thoughts and adapting as necessary or giving us ideas/solutions to ensure we got all we needed and throughout the process they were approachable, open, transparent and kept us fully informed until the end politely prompting solicitors, collating/gathering info along the way till we sold our flat for the price we hoped. Great service, great team who most importantly we trusted implicitly and who were equally as gracious to the new purchasers who we sincerely hope love what we created and live as happily as we did. We have now relocated to Scotland but we’d highly recommend Sure Property Solutions to anyone buying or selling ‘anywhere’ in Brighton and Hove. Their office is in Kemptown but their knowledge and expertise is citywide. Highly recommend.... Read more
Seller
25th Mar 2021 (3 years ago)
R Jones
Sure Property Solutions were very helpful and efficient dealing with renting our property. They responded promptly to any queries and helped with anything we needed. I wouldn't hesitate to recommend them.... Read more
Landlord
19th Mar 2021 (3 years ago)
B Beaumont
My experience with Sure Property solutions has been overwhelmingly positive. They have been very easy to deal with, very professional and prompt in communication. I would not hesitate to recommend.... Read more
10th Mar 2021 (3 years ago)
A Paris

Sure Property Solutions Ltd. placed an advert on RightToMove for a property for rent, I enquired about it the same morning they placed the advert.
I asked if they could send me a video of the property and they said they were fully booked to show the house that Saturday but could showed it to me next Wednesday. So even though I asked for a video, they dismissed me, Even though I let them know about my circumstances (is during lockdown and I am a vulnerable person, so I cannot leave my home), they then told me they will pass it on to their college and send me a video. I then asked if I could speak to their college (that is in change of the property), they told me that this person was on a meeting and I asked if I could speak later, and they said no.
I called the next day to see if I just got unlucky with the person on the phone the day prior. The new person on the phone also dismissed me, but said their collage will send me a video of the property on Saturday. As expected, no video.
On Monday afternoon, I called again, they told me that the person in charge of the property was on a call, and that they will contact me later. End of Monday and no call, no video, no email, nothing.
I feel like a stocker at this point, I won't be calling or reaching out to them again. Sure Property Solutions Ltd, were absolutely unprofessional and 100% unresponsive with me. This is the first time that I have to deal with a situation like this while trying to find a new home for my family and I.... Read more
Tenant
8th Mar 2021 (3 years ago)
A Trevatt
Brilliant experience using Sure Property and wouldn't hesitate to recommend them. Kate has been fantatsic with helping my property sale to go through quickly and hassle free, even whilst covid restrictions have been in place, and communication has been superb. I cannot thank Kate and the rest of Sure Property enough for all of their hard work. Danny Trevatt.... Read more
Seller
3rd Mar 2021 (3 years ago)
A thompson
So happy with Sure Property, such a friendly and professional service.
I was nervous with the difficulties of Covid but they smoothed the way brilliantly. Everything was organised so quickly. I will recommend to my friends and family and I will certainly be using them again.
You won't be disappointed, you're in safe hands. Thanks so much for all your help, it really is appreciated.... Read more
18th Feb 2021 (3 years ago)
M Watts
I have recently used Sure Property Solutions and was so impressed, they were so professional from start to finish. They kept us up to date with every detail with regular phone calls and very responsive emails. They acted fast and efficiently which I greatly value. I will definitely use them again, they really put me at ease during this difficult time of uncertainty.
Thanks so much to the whole team, we are so grateful to you.... Read more
18th Feb 2021 (3 years ago)
K hanes
Called to make an enquiry, they were so rude I just left it there. Plenty of fish in the sea.... Read more
12th Feb 2021 (3 years ago)
F Dibner
Rude and unprofessional. Acted as though I was stupid for asking questions about properties.... Read more
11th Feb 2021 (3 years ago)
L Bloch
They discriminated against my friends who're on benefits, cancelling their tenancy 4 days before they were supposed to move, leaving them homeless in a pandemic.... Read more
Tenant
11th Feb 2021 (3 years ago)
M Begley
Just appalling customer service. Avoid at all costs... Read more
11th Feb 2021 (3 years ago)
T Channel
absolutely dire experience with this agency... Read more
10th Feb 2021 (3 years ago)
R Smith
Treated some friends of mine very badly! Avoid!... Read more
9th Feb 2021 (3 years ago)
N Mills
Avoid at all costs. Steal deposits. Very bad.... Read more
7th Feb 2021 (4 years ago)
giulynatrix
Kate and everyone at Sure Property Solutions have been incredibly efficient and helpful with any concern or inquiries we’ve had whilst renting a property through them.
Not only were they accommodating when it came to our tenancy agreement, but they were the quickest agency we’ve ever experienced at replying and providing solutions to any issues we encountered in the flat.
Thanks everyone at Sure Property Solutions for helping make our first home together such an easy and pleasant experience. From start to finish we really couldn’t have asked for a better agency.... Read more
Tenant
7th Jan 2021 (4 years ago)
I have recently sold my property through Sure Properties - our sales contact was Kate Bennett- Kate was fabulous, her knowledge of the market & the area was exceptional. I have bought & sold many properties & I have always used Sure because they brilliantly professional - my recent sale went through quickly & smoothly all of which wouldn’t have been possible without Kate & Sure... Read more
Seller
11th Dec 2020 (4 years ago)
R Gryc
I have used Sure Property Solutions to manage my property for many years. I live overseas and since the beginning I felt like I was able to totally trust and relay on their professionalism while I was renting the property. Kate was particularly communicative and helpful in advising if I needed to make any small or more complex decision. It was never too much for her to write me a quick email letting me know the latest. She also was dealing with a sale of my property recently and was able to recommend the appropriate cause of action during the COVID time. I am so grateful to be able to deal with such helpful and professional Agent. Many thanks.
Regina G.... Read more
Seller
30th Sep 2020 (4 years ago)
N Busuttil
I rented a flat via Sure Property Solutions and it's been a surprisingly pleasant experience. Kate and the team were really helpful and responsive when I was going through the tenancy agreement process, it was smooth and painless. Since moving in I'm impressed at how efficient and friendly the service has been with James who looks after the maintenance. Overall very satisfied customer. Probably the best experience I've ever had with letting agents. If only they were all as nice and helpful as these guys.... Read more
Tenant
25th Sep 2020 (4 years ago)
T box
Kate and her team at Sure Property recently helped me to secure fantastic tenants for a rental property in Kemptown. I would highly recommend Kate - she is a true professional, responsive at all times and just a lovely person to deal with . She made the process easy from start to finish .I would have no hesitation in recommending Sure Properties to anyone who needs to rent property - the service was excellent .... Read more
Landlord
14th Sep 2020 (4 years ago)
H Kherty
I can honestly say that will never be contacting these guys again...... Read more
19th Aug 2020 (4 years ago)
K f
I was a student tenant for a year and all emails about maintenance were ignored or took literal months to be sorted, we were promised things we never received and when the landlord changed it took a good few months to even be told the new landlord details. Now trying to charge us unnecessarily and take a portion of deposit. Do not recommend especially to students!... Read more
Tenant
19th Aug 2020 (4 years ago)
Y Miranda
I rented a flat in Kemptown and they were very professional and on time with their treatment and reply. The maintenance services were fast, they helped us to sort issues regarding the toilet and fire alarm. In COVID times James helped me to get a confortable desk chair for my studies, it is highly appreciated.... Read more
Tenant
6th Jul 2020 (4 years ago)
E Toomey
I had a very complicated flat sale to deal with as executor of an estate. Sure Property not only went above and beyond to find me the right buyer at the right price, but they also gave me good advice, balanced the needs of the buyer and seller really well, and stuck with me through the process that took over two years. I would recommend Sure Property to anyone wanting a proper partner for any property sale. They deliver.... Read more
Seller
24th Jun 2020 (4 years ago)
A Manly
Kate at Sure is absolutely fantastic. I sold my property through her at the end of 2019. In a complex situation (splitting with my partner), Kate made things incredibly easy. She was human, while still professional. I felt like we were kept up to date as much as possible and she was brilliant at providing feedback after every viewing. The property was sold quite quickly too. Thanks Kate!... Read more
Seller
22nd May 2020 (4 years ago)
M Whittenham

If you are a student look to rent in Brighton, avoid this company at all costs. Throughout our year renting with them, this company have been totally incompetent in ensuring maintenance tasks are carried out in an acceptable amount of time. At the end of the year, they attempted to make large deductions from our deposits, which partly was for general wear & tear (which is not allowed), and also accused us of causing damage that we reported as already existing at the start of the tenancy. After rejecting their deposit deductions and raising them for independent appeal with the TDS, Sure Property submitted a false check-out report to the TDS, containing items that had been damaged or were unclean that didn't even exist in the house we rented - a report that we had also never previously seen and was created the day before they submitted it to the TDS (not at the time they actually completed the checkout, a month earlier).
Zena Trow, the MD of Sure Property, was somewhat rude to us about a few non-essential maintenance related items during the year that we had enquired about, had granted initially, but later rejected without reason. It was also her name that appeared to have created the fraudulent checkout report, submitted to the TDS at the end of tenancy.
Luckily, the TDS did see through all of the unjustified deposit deductions and gave us our money for these back, though we would not have received this if (like many students may not have) we did not insist on appealing with the TDS. If you are students, save yourself the time and effort, and just avoid this fraudulent company with its scummy management staff in the first place.... Read more
Tenant
3rd May 2020 (4 years ago)
N Robinson
Sure Solutions rented the property for us and we had no problems whatsoever, everything taken care of professionally. When we were selling the property they were perfection, no issue at all. The staff were brilliant and our personal thanks to Kate, she is an absolute professional and anyone would be so lucky to employ her.
Noel & Marayart Robinson... Read more
Seller
18th Feb 2020 (4 years ago)
K Johnston
Sure Property Solutions are a gem of a company. I let my property through them for 7 years and they then found a buyer for the sale of the property. Throughout this time they have been professional, proactive, responsive and a pleasure to do business with. Zena Trow is a great MD and Kate Bennett a superb Branch Manager. Couldn't recommend them more highly.... Read more
Seller
22nd Jan 2020 (5 years ago)
J cox
Sure Property Solutions have been fantastic. I work for a different estate agents in the same area. My experience renting through them bas been Brilliant. I only recommend two other estate agents to people I know. One is who I work for & the others is Sure Property Solutions. The team are great .Zero complaints over the term of my tenancy.... Read more
Tenant
22nd Jan 2020 (5 years ago)
L Wardle-Sharp
Brilliant company - we were supported by the exceptional Kate who was incredibly reliable, always available, patient, knowledgeable, supportive and kind. She genuinely made the process as painless as possible - we couldn't have asked for more.... Read more
18th Dec 2019 (5 years ago)
W Greeves
Properly 10/10. Our place didn’t shift for years until we used these guys. If you’re in Brighton and trying to shift a place stop messing around with fox and sons, see these guys and get your place sold.... Read more
Seller
26th Nov 2019 (5 years ago)
L Shone
They have been excellent as managing agents of my flat.
Prompt communication of any problems, and fuss-free solutions.
Kate has gone above and beyond usual expectations helping me with the paperwork for the sale of the flat. Basically, she did it all for me!
Very happy with them, would highly recommend.... Read more
Landlord
5th Nov 2019 (5 years ago)
E McDonnell
Kate at Sure recently helped us with the purchase of our new property.
She was on the ball everyday with consistent communication & helping out where possible to speed up the process as well as chasing our not so helpful solicitor. I would highly recommend! Thanks for everything Kate... Read more
Buyer
23rd Oct 2019 (5 years ago)
B Wilson
Adam was incredibly helpful and friendly when showing us around our prospective apartment. The whole team at Sure provided all the information we needed to finalise our tenacy agreement and were quick and reliable completing all paperwork. Couldn't recommend more!... Read more
16th Oct 2019 (5 years ago)
D Wickham
Sure Property have just sold my house. Kate provided an honest and amazing service and supported us through what turned out to be a complex situation.
Every other professional we dealt with commented on Kate and what an excellent Estate Agent she is.
Kate was always available for advice and support - no disappearing act here! Thank you Kate and Sure Property.... Read more
Seller
9th Oct 2019 (5 years ago)
E McEvoy
Sure Property Solutions were great for the entire time of our tenancy. As a group of students it's often difficult to find an agency who respond and deal with problems as quickly as Sure did. I would not hesitate to recommend Sure to anyone, especially students who are looking for an agency they can trust. Both Zena and Kelly were amazingly helpful throughout our tenancy and we will really miss both the house and their great service.... Read more
Tenant
28th Aug 2019 (5 years ago)
V J
We highly reccommend Sure Property Solution. The agency managed to sell our house quickly, and have then facilitated the sale process by staying in touch with the whole end to end chain. What makes them distinct from other agencies is their experience and quality of work you get from marketing of the house, management of viewings, to the sale process itself. We are thankful to Kate and Zena and all other staff who have helped for making our house sale a success! Vera... Read more
Seller
29th Jul 2019 (5 years ago)
P Lever
Kate and everyone at Sure were great. We have had poor experiences with other Brighton estate agents but gave Sure a go after a recommendation and I'm glad we did. We were kept up to date at all times, and unlike other agents, we were given no bul****t just the facts and great service... really happy and thanks for selling our property!... Read more
Seller
26th Jul 2019 (5 years ago)
I Doyle
Their name says it all - "Sure".
We had previously marketed our property with another agent, who promised a very high rental value..... but 3 months on, had not been able to find a tenant.
A good friend of mine recommended Sure, especially Kate. Kate told me straight away that rent was too high, suggested a revised rate (which sounded perfectly reasonable to me), and dealt with some big issues without even breaking stride.
She managed to secure a wonderful new tenant within 1 week of (extremely good) marketing.
I'm lucky that I found Kate and Sure, and I have no hesitation in recommending their services to anyone who wants to rent or let a property.... Read more
Landlord
16th Jul 2019 (5 years ago)
M Preston
Highly recommend them! Wonderful friendly service and always well communicated. Happily used them for years both for letting our property and its eventual sale too. Really could not have done more for us.... Read more
Seller
21st Jun 2019 (5 years ago)
J Verbena
The Sure Brighton team have kept us informed with every step of the process of letting out our house with them, Kate has been very thorough and conscientious from the beginning, offering the most detailed advice on the property and finding us tenants very quickly. Was important to me to let with an agent where the house and tenants would both be in safe hands, someone easy and friendly to deal with, and Sure have not disappointed. Thanks Kate & team!... Read more
Landlord
6th Jun 2019 (5 years ago)
G Roberts
Lovely caring staff. Gave great advice, looked after us from start to end. Would definitely recommend them!... Read more
1st Jun 2019 (5 years ago)
fotowriter
Just read eye surgeon’s and daughter’s experience with this rental agency. Disgraceful and inhuman.... Read more
26th May 2019 (5 years ago)
S Whitford
Faultless agency. Attentive, Kind and reasonable.... Read more
23rd May 2019 (5 years ago)
J Roskrow
Proactive, honest, reliable, fast, intelligent, hard working........ Read more
4th Apr 2019 (5 years ago)
P John
I rented through Sure Properties for 4 years and found their service to be professional and helpful throughout the tenancy. Wouldn't hesitate to rent through them again if needed.... Read more
Tenant
22nd Feb 2019 (5 years ago)
N Hall
Olivia has been helpful through out my move... Read more
4th Feb 2019 (6 years ago)
B Good
My housemate and I were renting through Sure for 2 years and experienced fantastic service. They would always respond to any day to day issues we had and communication was always a pleasure.
Our landlord ended up selling our property and amidst moving out and house viewings from potential buyers I fell very ill. Kate in particular was so helpful, understanding and treated both of us with kindness and respect during a difficult time. A truly rare gem, I highly recommend them.... Read more
Tenant
30th Jan 2019 (6 years ago)
J Field

Rented a property as a student with four other students. Slow and not very willing to help with any issues of the house, did not even get very involved/ask how we were after a carbon monoxide alarm went off.
Also when it got to the inventory at the end there were excessive cleaning charges despite a week solid of cleaning the house. To further this issue, they attempted to charge us for replacing the locks on the house because we only returned four keys. Upon informing them that we only received four keys they immediately stated that it was our fault and that their policy would not allow for that to happen. We then remembered that the keys required a signature on receipt and even after telling them this they stated that they had no record of this etc., still attempting to force us to pay for the lock change. In the end they said that half each would be fair, to which we flatly refused and only after they realised there was no way they were swindling more money from us did they cease attempting to.... Read more
Tenant
12th Dec 2018 (6 years ago)
N Edwards
Kate & the team have been amazing! So refreshing to feel valued as a client. Kate took on board all my requirements & ensured they were met.. Effortlessly.
Very positive, proactive approach & felt genuinely cares for. Above & beyond. Precise feed back, great communication. Happily recommend. Thanks again!... Read more
8th Nov 2018 (6 years ago)
A Green
Sure Property Solutions has been excellent throughout the sale of our property. It was not a straightforward sale but nothing was too much trouble, communication was brilliant (even though we don't live locally) and the team's knowledge of the market was spot on. A really big thank-you to the team, and to Kate Bennett in particular, for making the whole process as smooth and painless as possible. We would not hesitate to highly recommend the company.... Read more
Seller
1st Nov 2018 (6 years ago)
S Williams
We have just used Sure Properties for the first time to do a short term let of our property and their service has wonderful. Their levels of communication and awareness are fantastic, you can contact any member of the team and they all know the current status of your situation - a team that obviously communicate well internally and then deliver a very high level of communication to the customer is very refreshing. Overall cannot recommend highly enough.... Read more
Landlord
23rd Oct 2018 (6 years ago)
S Wilson
Horrible estate agents, scammed us out of so much money, don’t use them!... Read more
22nd Oct 2018 (6 years ago)
R Phull
Students- don’t use this letting agency, Sure Property are out to rip you off and take as much money from the deposit as they can. The houses may look nice but are all mould covered underneath, and they’ll try and make you pay for it.... Read more
Tenant
22nd Oct 2018 (6 years ago)
P Wickington
Hi, I have one person in particular to applaud and that is Kelly. She has made the whole process of renting our 2nd year house so slick - she is a very polite and efficient face for Sure Property. Thanks again Kelly.... Read more
Tenant
13th Oct 2018 (6 years ago)
H Osborne
Kate from Sure Property went above and beyond with the Marketing of our Brighton flats, and advised and 'hand held', working hard to secure a price for both flats we were pleased. Her knowledge of the market, her eye for presentation, good humour, patience and diplomacy recommend her to anybody.... Read more
Seller
4th Oct 2018 (6 years ago)
T Wood
Sure Property Solutions is an outstanding estate agency. Many estate agents have a poor reputation, but this does not apply in any way to this company. During the process of finding a property and making the decision to rent it, Sure were helpful, professional and efficient throughout. They were able to deal with enquiries very well, and the tasks that were their responsibility to complete were done so without delay and to a high standard. They have a strong emphasis on communication and teamwork, which adds confidence in their ability to deal with any situation effectively. I have been very impressed with their service, and would definitely recommend them.... Read more
Tenant
2nd Oct 2018 (6 years ago)
RosieAPPowell
Kate was incredibly helpful and professional as well as also being really personal. I would highly recommend Sure Property Solutions!... Read more
28th Sep 2018 (6 years ago)
P Heath
My partner and I have been utterly impressed with Zena and her company since contacting her about two houses we have to let. She has been massively thorough in helping us with a complex situation and her knowledge of the market, mortgages and general advice has been invaluable. We can’t thank Zena enough and have total confidence in her company to manage our property.... Read more
Landlord
28th Sep 2018 (6 years ago)
G Kimber
Sure Property solutions headed up by Zena Trow are excellent. The whole team are very professional and diligent.
They work very hard to ensure the tenant/ landlord relationship runs as smoothly as possible. They are very committed to providing a thorough and fair service.
We would heartedly recommend them.... Read more
Landlord
26th Sep 2018 (6 years ago)
B Bennett
Our first experience with Sure, and it has been a stand-out one. Kate was excellent from on-boarding us as clients through to working tirelessly to ensure we exchanged within an extremely tight deadline. I couldn't recommend the team at Sure any more!... Read more
24th Sep 2018 (6 years ago)
T Smith
I can’t recommend Sure Property Soltuions enough. Absolute class from start to finish. From everything towards finding the perfect property, arranging viewings, helping deal with the mundane paperwork and getting things set up - piece of cake with these guys. Kate was exceptional throughout a real credit to her profession and business. Amazing guys thank you!... Read more
20th Sep 2018 (6 years ago)
S Thomson

I’ve used Sure as a landlord for the last two years, and would highly recommend the company. They got me my first tenant literally within a day or two and he stayed for two years and left the property in pretty much as good, if not better state than before, even planting roses in the garden! Sure conducted regular checks and maintenance was really good, pointing out before the tenancy began any things which needed done and doing these at a reasonable rate, and during the tenancy (though these were very few). On looking for new tenants, very professional looking photos were taken, resulting in immediate strong interest from many people. I stayed one day and met many of the potential tenants, who were lovely (the company vets its clients first), and I felt that pretty much all of them would be good and take care of the flat, and some were a delight to meet! My flat definitely has improved since Sure have taken it on, and all the staff are friendly and very nice to deal with – would highly recommend.... Read more
Landlord
11th Sep 2018 (6 years ago)
N Armstrong
Don't rent with them or be prepared to get a big chuck of your caution taken away without a word to say to it. Thieves.
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Reply: it is a shame you don't reply as fast as in here when we contact you by phone or email, because we have already express our feeling about this prior to this review. Stop lying. It just shows even more how much you value tenants, especially leaving ones.... Read more
Tenant
25th Aug 2018 (6 years ago)
T howell
very bad experience with this company, steer clear if looking to appoint for student let’s. Our experience is that the company owner has vested interest in the property rented so very very hard to get fair treatment with deposit. Plus extortionate prices. Don’t fall into the same trap and really research alternatives before using this company. The company directors will no doubt be able to relate to this feedback.... Read more
Landlord
20th Aug 2018 (6 years ago)
H Norman-Bruce
I really cannot rate Kate and the team at Sure Property solutions high enough. As a first time buyer I struggled with other estate agents but Kate made it feel as positive as possible throughout whilst being realistic and open. She was always in communication and easy to get hold of but most of all she was supportive and delivered a really personalised service. The contacts she has recommended have all been great and I have continued to use their service since the completion.... Read more
Buyer
13th Aug 2018 (6 years ago)
T K
Recently purchased through Sure - were friendly, helpful and professional throughout.... Read more
Buyer
7th Aug 2018 (6 years ago)
L Greeves
Kate and Zena have been fantastic to work with for both the sale of my property and new purchase. They’ve been so supportive, proactive and communicative it what has been a bumpy process (due to third parties, not Sure). They’ve helped me overcome challenges from numerous paperwork errors on the mortgage company’s part, keeping everyone in the chain reassured despite delays. I went with an online estate agent in the past to save money and because I didn’t feel any of the estate agents I met at the time would work with me in a genuine partnership. Sure have totally changed my mind and I can’t recommend them enough. We get the keys to our new property this week and couldn’t have done it without them!... Read more
Seller
30th Jul 2018 (6 years ago)
S Vlogs
Fantastic experience. Worked with Sure to rent a property with a quick turnaround time. Not only were the team on top of absolutely everything throughout the entire process even on a Saturday, they were friendly, trustworthy, and I felt they had my best interest at heart. Have rented many properties in the past and this is one of the very best experiences so far. Could not recommend them enough.... Read more
Tenant
10th Jul 2018 (6 years ago)
Craig
Having just brought an apartment from Zena at sure property solutions I can not recommend her and her team enough. We live out of town and she not only managed all the financial side but also all the renovations and let it for us. Thank you!... Read more
Landlord
15th May 2018 (6 years ago)
M INGRAM
Sure Prioerty arranged our Buy To Let mortgage and were extremely prompt and professional. It was the easiest mortgage I’ve ever had arranged. Zena is always available on the phone to help with paperwork. Sure Property look after managae my property and are by far the best agent I have ever used if only other firms followed their business ethos ????... Read more
Landlord
23rd Apr 2018 (6 years ago)
J Bramley
Sure have been amazing from start to finish - special mention to Kate from the sales team who help guide us through some really difficult patches with our purchase. We couldn't have asked for a better service! Thanks all!!!... Read more
Buyer
3rd Apr 2018 (6 years ago)
R Davidson
Kate was thorough, professional, transparent and very friendly throughout our interactions with her. Would definitely recommend Sure to friends, family and anyone looking for a reliable estate agent that treats you like an actual person, not just a potential buyer. Thanks Kate!... Read more
2nd Apr 2018 (6 years ago)
S Sister
When we decided to rent out our home in Brighton for the first time the fantastic and friendly service we received from the team at Sure was invaluable... Read more
Landlord
26th Mar 2018 (6 years ago)
J Beard
I sold my house through Sure Property Solutions. I felt that Kate was by far the most professional agent that came around to value the property. Kate made me feel very comfortable and confident in using Sure. Throughout the selling process Kate and the whole team at Sure kept me informed and made the whole process very easy. They work very hard at what they do, but they really are amazing.... Read more
Seller
24th Jan 2018 (7 years ago)
M Wilcox
Had a great experience with everyone at Sure Property Solutions. Have rented through multiple agencies in Brighton and in other city’s around the UK and haven’t experienced a better letting agent. Staff always quick to respond to any questions / issues you might have. Highly recommended.... Read more
Tenant
9th Jan 2018 (7 years ago)
Amy
We bought our house through Sure and throughout the whole process Kate was amazing. She kept us regularly informed on the progress and was always willing to answer questions and give us any help or guidance needed.
I was 8 months pregnant when we were due to exchange and so there was an urgency to make sure it was done before Christmas so we could complete and move in the New Year. Kate pushed the solicitors throughout the chain and fought our corner to make sure it was all on track and was an absolute rock throughout our anxious panics!
We would completely recommend using Sure as we cannot fault any part of their service and they definitely went above and beyond.... Read more
Buyer
1st Jan 2018 (7 years ago)
H Bayliss
Zena has an amazing and dedicated team, who all work extremely hard and complement each other really well. They have been a great assistance to us over the last few years.
We used Sure Property Solutions as estate agents for the sale of our property and they were professional, proactive and reliable at every stage. They gave us constant updates and worked hard to ensure that the sale went through as quickly and smoothly as possible.
We have also used their services as rental agents for several years and we have always been very happy with their responsive, efficient and friendly service.
They provide an attention to detail, a personal approach and a level or service that we have not been even close to finding with any other agents.... Read more
Seller
29th Nov 2017 (7 years ago)
J Young
Sure have been an absolute dream to deal with at every stage of the process. Kate was very good and by far the most genuiene person to show me a property. Kelly has been amazing all the way through and always respond to emails on the same day which really is a breath of fresh air. It is nice to deal with an agency where you feel they have your best interests at heart rather than monetary gain. I would highly recommend them to anyone and I will be doing just that. Thanks for everything.... Read more
15th Nov 2017 (7 years ago)
J H
I recently moved management of my letting portfolio over to Zena & Kate at Sure (after many years with another agent) and I have been very impressed with their professional service. I’ve also had excellent feedback from my tenants which is also very important. Therefore I can highly recommended Sure Property Solutions.... Read more
Landlord
20th Oct 2017 (7 years ago)
A Lis
I had a lovely experience with Sure property solutions. They went above and beyond to help me get my property. Definitely recommend , great service and friendly staff.... Read more
10th Oct 2017 (7 years ago)
J Shave
Treat students with utter contempt. Excessive and opportunistic when it comes to take money from tenants at any possible juncture. Lost half of our deposit on checkout fees, work that wasn't completed on the property and left with a boiler that the visiting gas man described as not fit for purpose. Shame on Sure.... Read more
Tenant
6th Sep 2017 (7 years ago)
K stylianou
My son has just purchased a flat through Sure Property Solutions and having dealt with many estate agents during my life, Kate Bennett was truly different. She was professional, always replied to my emails on the same day and nothing was too much trouble. If my son decides to come back to London, then I would have no hesitation in letting the flat through Sure Property Solutions. A truly professional experience.... Read more
1st Sep 2017 (7 years ago)
T Halpern
A fantastic professional service with excellent communication from Property Solutions Ltd. Very pleased with the tenants they found for us throughout the years!... Read more
Landlord
26th Aug 2017 (7 years ago)
H Perry
Really pleased with the service I received from Zena, Kelly & Adam. I was amazed at how fast & efficiently they found new tenants. Throughout the process I felt in very safe hands and being looked after by experts which was very reassuring and made it all very easy for me. Professional throughout. I would highly recommend Sure Property Solutions.... Read more
Landlord
21st Jul 2017 (7 years ago)
A Tomasin
Zena is the best mortgage advisor I've found... and I've been through a few! Always helpful, precise and informative. Mortgages are a big deal and you often have to pay over the odds just to be given the wrong advice... not with Zena, she was a star, thank you very much for everything!... Read more
19th Jun 2017 (7 years ago)
J Tompkins
For the last couple of years, Sure Property Solutions has provided a comprehensive service for my letting portfolio in Kemptown, including lettings, management, and more recently, sales.
I have always found them thorough, responsive and very efficient.
I cannot recommend them highly enough.... Read more
Landlord
13th Jun 2017 (7 years ago)
C Jenkins
The absolute best letting agents in Brighton. Zena, the business owner and Adam head of lettings are calm, efficient, and pro-active. They are thorough and have been delightful to deal with at all stages. They have integrity and are the opposite of pushy! They will ensure that things are done properly and I will be using them for all my enquiries from now on.... Read more
Landlord
9th Jun 2017 (7 years ago)
C Sever
By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them to anyone buying, selling or renting a property.... Read more
2nd May 2017 (7 years ago)
V Montoro
As a landlord and having had nightmare agents for many years I can honestly say Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they know their stuff. Give them a try, you will not be disappointed! :)... Read more
Landlord
11th Mar 2017 (7 years ago)
P parfaniuk
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio.
Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests at heart, whilst being very fair and open to the tenants - problems and complaints are discussed and resolved quickly....... Read more
Landlord
7th Sep 2016 (8 years ago)
hattie
Sure property have managed my property honestly and professionally for over 4 years. They have acted very differently to other agents I have used and I trust them wholeheartedly. I have had nothing but friendly and helpful support. They also treat their tenants with respect and are helpful to a fault.
I would highly recommend sure property solutions. Thank you!... Read more
Landlord
21st Jul 2016 (8 years ago)
B greenwood
I have been using letting agents for properties in London and Brighton for many years and would like to congratulate Zena Trow on the excellence of Sure Property Solutions. She and her staff are professional at all times, super efficient and always fair and clear in their dealings. They are by far the best I have come across in thirty years experience and can heartily recommend them to both property owners and tenants.... Read more
Landlord
21st Jul 2016 (8 years ago)
C Flame
We have just begun renting a flat through Sure Property had have had a great experience so far.
We were shown around the property by a lovey guy called Adam who took the time to answer all of our questions and was extremely patient with me over the next few days while I bombarded him with questions over the phone!
Zena was a great help while moving in and we were very appreciative of the fact that she met us at the property for us to collect our keys so that she could walk us through the inventory - we haven't had this from other letting agencies in the past and this extra touch didn't go unnoticed.
I have also dealt with Luke and Kelly via phone and email who were both very professional and quick to respond to my questions.
Would recommend, especially for those who have pets!... Read more
Tenant
19th Jul 2016 (8 years ago)
R Black
A truly expert, professional and thorough service delivered at exceptional value for money:
Having worked with numerous agents over the past couple of decades - with varied success/satisfaction we have been absolutely delighted with the service provided by Sure Property Solutions. They are an independent agent that genuinely advises and facilitates the letting and maintenance of properties (keeping the needs of both tenants and landlords at heart). Sure Property Solutions are by far the best property agents we have known or can imagine. They are: experienced; professional; friendly; fair and trustworthy; dedicated; and excellent value for money.... Read more
Landlord
11th May 2016 (8 years ago)
J Mathew
Excellent service all round from this independent agent who is thorough, pleasant to work with and fair to both sides. Would definitely recommend.... Read more
7th May 2016 (8 years ago)
J Armani
A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and resolve problems is incredibly reassuring. You can't avoid problems in life, but having a team like Shure, means that when problem do arise, a health resolve won't be far off. I cannot recommend their services and praise their staff enough. Thank you for helping create an environment that is stress free for me and my family!... Read more
Tenant
6th May 2016 (8 years ago)
V Brown
I have used Sure Property Solutions for 5 years now and have always found them to be extremely helpful and professional. They manage 4 properties for me and keep well on top of any maintenance and health and safety issues. Zena Trow has always gone the extra mile for me, particularly when I was looking to buy a property, as she accompanied me on second viewings to advise me which she felt would be give the best returns and best to purchase in her opinion. So far, they have all turned out to be good buys! Sure Property also tries very hard to match the tenants, not just taking the first ones interested, making sure they are a good fit and have a solid financial backing to ensure there are no rental payment issues. I thoroughly recommend them.... Read more
Landlord
6th May 2016 (8 years ago)
M Crowe

I found Sure Property Solutions to be unhelpful, uninformed, and unprofessional at every stage of contact. They showed me a flat in Hanover that was just outside my price bracket, but had the advantage of including water rates which I figured would take the monthly figure down to something I could (at a stretch) afford. However, because they hadn’t researched the flat properly, I was actually paying gas and electricity for the property below me in exchange for the subsided water rates – which I only found out after I had paid my deposit and handed in my previous notice. After being told that this wouldn’t be a problem because “it’s just an office with a kettle in it” I moved in, and then found that the office was in fact a studio flat complete with a bed, kitchen and shower, with no way to tell which flat was using how much gas or electricity. I ended up having to pay hundred of pounds of bills each month, and decided that it would be better to move out after 6 months rather than deal with any more ‘surprises’ that they had neglected to tell me about. The property was originally shown to me by Zena, so I was very disappointed to later find out that she is actually the Managing Director of the company. Other staff were helpful, but still not exactly professional – after handing in my notice they made appointments to show people round without telling me, even though it was a Saturday morning when I was likely (and indeed was) in the middle of doing other things. If I was there for viewings, I noticed that they didn’t tell prospective tenants about the gas and electricity situation, so ended up telling them myself so that new people wouldn’t have the same issues that I did. Zena in particular didn’t communicate with me effectively at any point – after waiting a week after the check-out had been completed and hearing nothing, I called to see if any deductions were likely to be made to my deposit. When I was finally able to get hold of her (after 2 more days as none of the other staff were able to help me in her absence) all I got was a curt ‘it’s being done’. This is all I ever seemed to get, when all I wanted was an idea of what was happening so I could plan things out on my end. I’ve rented properties in Brighton through several agencies (Parks, Oakley) and while they aren’t perfect either, they are nowhere near as unapologetically unprofessional as Sure turned out to be.... Read more
Tenant
18th Sep 2015 (9 years ago)
P B
Sure properties were really helpful from beginning to end. They really understand what it is to go the extra mile and minimise a normally stressful experience of moving house. I wouldn't hesitate to recommend using their services.... Read more
26th Nov 2014 (10 years ago)