T Chown
Had been tenant for a number of years. Have found them professional and helpful from start to finish. ... Read more
Tenant
10th May 2017 (7 years ago)
H Sivaraman
We were in a home at Northampton for around 5 years. The letting agent('Underwoods Town & County') at Northampton is very professional, reliable, approachable and friendly too. We would like to appreciate Mrs.Helen from Underwoods who always supported us and resolved the complaints(if any) by co-ordinating with the landlord in a quick turn around time. We would like to recommend this letting agent for our friends.... Read more
Tenant
7th May 2017 (7 years ago)
N DeNetto
We love our house, thank goodness we do. The service with these letting agents has been very disappointing.... Read more
Tenant
10th Mar 2017 (7 years ago)
R Travel
Been with Underwoods for over 7 years have been very happy with all the staff. Helen in particular is always very professional and friendly would recommend to anyone.
We are now no longer with Underwoods and must say that after the landlord wanting his property back (we had no problem with this).
The false promises of we will do all we can to help you!!!
They did nothing !!!!... Read more
Tenant
17th Feb 2017 (7 years ago)
B Hibberd
Wonderful at the viewing/tenancy ageement stage, relatively easy to get hold-of, spectactularly apalling management of issues with the property once let; slow, uninterested and a constant uphill battle.... Read more
Landlord
7th Nov 2016 (8 years ago)
Jennifer
I've never before felt compelled to write a review. But I thought fair warning was warranted. As a young renter, I admit I had a certain naivety about renting. But this is just beyond awful. Worse than University landlords who get away with everything. Had nothing but problems. Boiler continuously breaks down. Still haven't received a gate key for the complex, after 6 months... The place is lovely, just horrendous service. Never has someone spoken to me as a customer like that before. Just poor poor service. Very disappointed. I urge people to reconsider using them, it'll wear you down.... Read more
Tenant
21st Jul 2016 (8 years ago)
J Skelly
After viewing many properties through other agencies and being really disappointed, (some I had to wipe my feet on the way out!) I was really surprised by the excellent locations on offer, and also the cleanliness of all viewings. They were always approachable throughout my term, and whilst I can only comment on my experience, I would thoroughly recommend renting through Underwoods.... Read more
19th Jul 2016 (8 years ago)
R Travel
Been with Underwoods for over 7 years have been very happy with all the staff. Helen in particular is always very professional and friendly would recommend to anyone.... Read more
27th Jun 2016 (8 years ago)
K O'Gara
I have rented from underwoods for 5 years and have found them a pleasure to deal with, phones are answered quickly and any query is dealt with immediately. Regular property visits would give peace of mind to anyone letting a property. Also staff are friendly and informative when visiting the property and are happy to deal with any issues you have with the rental.... Read more
7th Jun 2016 (8 years ago)
L Bacon
Rented through them. Had no issues with the move, the deposit or viewings. Any issues with the house have been very quickly resolved by Shannagh in their Property management team.... Read more
27th May 2016 (8 years ago)
V P
Very poor customer service, without knowledge and skills to understand human rights and protection of tenants as well as buyer.
I had unfortunately both experiences - letting and buying the property with Underwoods, if I could turn back time, never ever use them again no matter what..
Its not even worth to write things we had to go trough and still have to go trough... They did not return our deposit even though we bought the same property and still owe us a money for rent we overpaid..
They never give us any information what shall be done and when just empty promises that it will be sorted in next few days and it is not!
If it is not sorted very soon I will be forced to contact ARLA without compromising...
Very very disappointed Underwoods town and country!
As Adam said if I could give minus I would give minus 5 stars!
... Read more
12th Nov 2015 (9 years ago)
L Gibson
We sold our property through Underwoods using their auction service.
It was a very easy, stress-free transaction, handled professionally by their staff.
We were kept fully informed and would not hesitate in recommending them.... Read more
18th Mar 2015 (9 years ago)
A Flawn
Unfortunately there was no option to rate this company 0 star. Have had terrible slow service from the start with very little help or care from anyone working there. Please be aware that this company will not want to give you your deposit back they even try claiming that there is dust on the skirting boards to just to try squeeze every last penny out of you, an absolute joke!.After going elsewhere for my new property i have been completly satisfied with the service finally giving me hope that there are decent and honest people out there who are not trying to rip you off and get everything they can out of you.If you do use this company do not expect to get all the deposit back unless you do not step foot in the property.... Read more
31st Dec 2014 (10 years ago)