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- Urban Let (Chester) Ltd - Chester
Urban Let (Chester) Ltd - Chester
19 Charles Street Hoole Chester, CH2 3AY
Urban Let (Chester) Ltd Chester are an estate agent in Chester. They mainly list properties in CH1, CH4 and CH2. Over the last 6 months, they've listed 53 properties, with 21 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
- Sunday Closed
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Urban Let (Chester) Ltd - Chester Reviews (75)
Have you used this agent?
84%
1%
0%
0%
15%
All (75)
Seller (1)
Buyer (3)
Landlord (20)
Tenant (23)
General (28)
K Man
I have been using Urban Sale and Let for about 20 years with my property rental. They have been brilliant with their service, always ensured my property was renting out for the market rate. Over the years it has been empty for only 6 months over the pandemic. Highly recommend their flawless service, communication and competitive rates.
Landlord
21st Dec 2024 (29 days ago)
N H
I have recently bought a property through Urban Sale & Let and they were brilliant. They were always able to answer my question quickly and efficiently and made the process of buying my first home a less stressful experience than I imagined it’d be. They even contract a company to assist with the sale/solictior side of things which was phenomenal and really helped. I’m very grateful for their services and would definitely use them again!
Buyer
19th Dec 2024 (4 weeks ago)
R Munro
Thank you Lawrence for your support especially when investigating queries to help facilitate a smooth move.
20th Nov 2024 (9 weeks ago)
P Herbut
I highly recommend this agency! I’ve been renting a property through them, and the experience has been absolutely seamless. Communication has always been excellent, and everything is clear and transparent. Any visits or events were always communicated well in advance. I never had any issues with them, and it’s been a pleasure to deal with such a professional team. I’d happily recommend them to anyone looking for a rental property!
Tenant
20th Nov 2024 (9 weeks ago)
A Qian
Just secured our new home through Urban Sale & Let, assisted by Laurence and the team. Was a very good experience overall, and the team also appointed an agent to follow up the process after the offer acceptance, which made a big difference. Happy with the service, thank you.
19th Nov 2024 (9 weeks ago)
M Gorzelak
We were looking to relocate to the Chester area, from Suffolk.
Lawrence was very helpful in our search. with nothing being too much trouble for him and Urban Let property services.
15th Nov 2024 (9 weeks ago)
S Roberts
Very efficient and professional throughout. Thank you Lawrence
15th Nov 2024 (9 weeks ago)
A Sanderson
This is a fabulous property agent. They've just helped me sort out the electrics in my house (which they manage for me). The work on the electrics involved liaising with the regional electricity distributor and various utility companies. It became an utter nightmare (with the utility companies). The whole thing was really nerve wracking but Linda, Dimitri and Mike went the extra mile to help me sort things out.
Landlord
28th Oct 2024 (12 weeks ago)
P Davis-Garbutt
Incredibly helpful throughout the process. Would recommend!
11th Oct 2024 (14 weeks ago)
R Elliott
The Team were incredibly helpful in helping my partner and I. Charlotte especially, attentive and quick to respond.
9th Oct 2024 (15 weeks ago)
J Roberts
Excellent service throughout the whole process. I would recommend selling and buying through urban let. Staff are friendly and efficient.
Seller
27th Sep 2024 (16 weeks ago)
R Windsor
I couldn't fault Josh and his Team for all their hard work to make the most recent purchase go smoothly. I would recommend Urban Sale and Let to anyone wishing to sell their property. Rob:)
Buyer
24th Sep 2024 (17 weeks ago)
E Davies
I have had a very positive experience with Urban Sale & Let. In particular Charlotte, who answered all my questions promptly both through email and over the phone, whilst also being very friendly and knowledgeable during the viewing and following processes. Thank you!
10th Sep 2024 (19 weeks ago)
A Bednarczyk
Our experiences for two years sales people are nice, but there maintenance team is a joke, first house wasn’t cleaned when we moved in and second house we were charged extra to move rubbish that was there when we moved in- it you are buying Sam and Charlotte are lovely, but if you are renting avoid like the plague!
1st Sep 2024 (20 weeks ago)
Tyler
Members of the directing staff were rude, unfair and broke the contract more than once during my years’ tenancy with urban let. After I moved out, I was subject to victimised charging for communal areas that other tenants didn’t receive. Urban Let are perhaps the most unprofessional and unpleasant letting agents in the area.
Tenant
30th Aug 2024 (20 weeks ago)
B Parry
Brilliant letting agent. Responds to issues promptly, any issues were resolved quikcly. Friendly, professional and supportive agents
Landlord
6th Aug 2024 (24 weeks ago)
R Karuppusamy
I recently had a great experience with Urban Sale and Let, particularly with Charlotte Jones, Sam. The entire process was smooth and efficient, from viewing the property to finalizing the tenancy agreement. They were incredibly helpful and responsive, ensuring all my questions were answered promptly. I highly recommend Urban Sale and Let for their excellent service and professionalism.
Tenant
6th Aug 2024 (24 weeks ago)
H Amos
I had a fantastic experience going through Urban Sale and Let, Charlotte and the team went above and beyond to help make our move a successful one!
1st Aug 2024 (24 weeks ago)
A Flavin
Could not recommend these enough. When I was at University, Josh was amazing with me and that led us to come back all these years later. We dealt with Charlotte about letting a property we had fell in love with and she was outstanding. Even the little enquiries, we had an email reply within 15 minutes every time. Thank you for all your help. Best agents in Chester.
Tenant
15th Jul 2024 (6 mo. ago)
S hussain
i was with urban let for about 4 years and i can honestly say they have been superb and very professional, especially Linda. :)
Landlord
12th Jun 2024 (7 mo. ago)
R Herring
Amazing service from Charlotte. Whole process was so easy and smooth. Would recommend this establishment to anybody looking for fantastic service.
3rd Jun 2024 (7 mo. ago)
K Povey
I have used Urban Sale & Let for approximately 15 years (previously Passion for Property). I can only say that they have given me excellent service and I would recommend this Company to any potential landlord. I would also like to make a comment on Linda Patino (Head of property management) who in my opinion is a jewel in the crown. She has helped and supported me over the years with the management of my rental properties in Chester.
Landlord
30th May 2024 (7 mo. ago)
Zuzanna_1
My letting agent Charlotte has been incredibly helpful and has always been quick to respond and act on any questions. Great guidance from the beginning of the process to the end. Special thanks for making my journey smooth and successful. Highly recommend this agency :)
Tenant
20th May 2024 (7 mo. ago)
E morrison
We are currently in the process of renting our house out, with full management by Urban Let. Charlotte has been exceptional from the start - organizing everything from viewings, maintenance, photography and more - for the service they include the management fee is very reasonable and I would recommend to anyone thinking of renting out their property.
Landlord
10th May 2024 (8 mo. ago)
C Noble
Communication from Charlotte has been 1st class from arranging the viewing up until the collection of my keys. Thank you so much
Tenant
2nd May 2024 (8 mo. ago)
C Reid
A very professional and efficient operation.
1st May 2024 (8 mo. ago)
S Davies)
Charlotte was very sweet when showing us the property and let’s us have free range when looking about.
1st May 2024 (8 mo. ago)
G Holmes
I have had a great experience with Urban Sale & Let. Charlotte was knowledgeable, quick to respond and seemed happy to answer any and all of my questions.
1st May 2024 (8 mo. ago)
J Adamson
We have just completed on the purchase of a property through Urban Sale and Let. Josh has been incredibly helpful and has always been quick to respond and act on any questions or requests. The purchase was a little slow, for reasons beyond our control, and yet Josh continued to help keep things moving and me updated. I would highly recommend their services.
Buyer
26th Apr 2024 (8 mo. ago)
A Gosmore
First rate, were contactable when they needed to be & apart from that, left us alone! Big thanks to Linda.
13th Apr 2024 (9 mo. ago)
J Spooner
We have enjoyed the time in our home and would like to personally thank Linda for being a brilliant source of support during our tenancy. Linda was always quick to respond to queries and was always efficient in resolving any problems we had. We would also like to thank Dimitri for providing an efficient and professional service when completing boiler maintenance and repairs.
Tenant
9th Apr 2024 (9 mo. ago)
J Rowlands
Nothing but helpful, efficient, and informative through every step of the process. My letting agent was Charlotte and she’d respond to every email within the hour. Every time I called, the phone was answered in seconds and I had an answer to any question immediately. Really can’t fault a single person who works here and I’m very grateful
Landlord
4th Apr 2024 (9 mo. ago)
E Walby
So professional and helpful! And incredibly speedy with responses and getting business done!
27th Mar 2024 (9 mo. ago)
P Jordan
I found Linda from Urban Sales very professional and really well organised a pleasure to deal with. Would have no hesitation in recommending dealing with Linda.
19th Mar 2024 (9 mo. ago)
S Akdeniz
Very supportive staff and great guidance from the beginning of the process to the end. Special thanks to Charlotte for making our journey smooth and successful while renting our family house.
Tenant
19th Mar 2024 (9 mo. ago)
H Yalcin
Worser company I have ever dealt all my life .They still keeping my deposit ..After l left house was left in immaculate condition. They are no helping at all.Staff are not helpful the owner of company much worser than his staff..Before l rent l went to see flat the existing tenant told me be careful with tham and handet me his contact number ..Now we are going to bring tham to court..Becose he have issues with tham.,I ll let you know what will be resuld..
Tenant
30th Jan 2024 (11 mo. ago)
R Gillingwater
Very transparent descriptions of rental properties that move really fast ! Friendly and helpful staff.
14th Jan 2024 (1 year ago)
J Main
Linda Patino, on behalf of Urban Sales & Let, is very professional and highly efficient in her role managing property lets. Linda and Urban Sales & Let make property management smooth and straight-forward - thank you.
Landlord
5th Nov 2023 (1 year ago)
I Thompson
Hi Josh, Sorry, I never wrote the last review. I have deleted the review
31st Oct 2023 (1 year ago)
V Bendoraitis
I have rented a one bed property for over 7 years. The maintenance problems that had been raised were sorted quickly and professionally by property manager Linda Patino. I highly recommend Urban Let who's looking for a property to rent, brilliant service!
Tenant
26th Oct 2023 (1 year ago)
E Dawson
Linda has been a star, what with me not living close to my property, I have a great confidence in their abilities to do the right thing on my behalf. All the staff are always very helpful and supportive. Highly recommended
Landlord
26th Oct 2023 (1 year ago)
A herr
Worse company I have ever dealt with they keep your deposit when the house was left in immaculate condition. To say these guys are cowboys is an underestimate to be fair. Do not get involved with these if you are looking to rent. Stay away from them if you have a choice or if you deal with them don't get out now while you can. Not to be trusted I am not the only one either too.
Tenant
24th Oct 2023 (1 year ago)
S Dunn
Awful customer service
22nd Oct 2023 (1 year ago)
Cheryl
Joke of a company , keep hold of your money for no reason whatsoever!!!
22nd Oct 2023 (1 year ago)
S Welland
Hands down the best letting agent in Chester.
Landlord
24th Sep 2023 (1 year ago)
P Roberts
I have a thorough knowledge and over 20 years in the Letting Industry and when I was looking for an agent to manage my portfolio as I retired I chose Urban Let in Chester. I have not been disappointed - in fact my expectations have been exceeded - quite simply they do things properly - don’t cut corners - and always stand in the landlord’s shoes - respond quickly - I cannot recommend them highly enough .
Landlord
3rd Jul 2023 (1 year ago)
S Harrison
I recently had the pleasure of renting a property through Sam, an estate agent who was an absolute delight to work with. From the very beginning, Sam was incredibly helpful and always picked up my phone calls, facilitating smooth communication between myself and the landlord. Despite the incredibly tight timeline I was working with, Sam was able to turn the process around on very short notice and even scheduled a viewing for the next day. He then ensured that reference checks were completed within just three working days - an impressive feat! Throughout the entire process, Sam was extremely informative and professional, providing me with all the information I needed to make informed decisions. I cannot recommend UrbanLets highly enough and will definitely be turning to them for any future rental needs. If you're looking for an estate agent who truly goes above and beyond, Sam is your man!
Tenant
4th May 2023 (1 year ago)
I Stripeikaite
The best estate agents I've ever had the pleasure of dealing with. They've truly saved us on our rental search. We've been struggling to find a pet friendly property for over two months and with our move out date coming closer, we we're worried we would not find a place in time. We recently arranged a property viewing in Chester with Urban Let and within 5 days we signed our contracts!! Sam in particular has been so helpful in person and over the phone, helping us with our reference checks, communicating with the landlord on our behalf and helping us with any information that could help us move. I cannot say enough good things about how great this estate agents is. Thank you so much!!
Tenant
4th May 2023 (1 year ago)
G jewkes
Absolutely superb people to deal with, very professional with excellent properties all to a very high standard ! Lovely welcoming office and nothing too much trouble, I can't rate them highly enough !
2nd May 2023 (1 year ago)
I Prpi?
Urban Let make the whole experience of looking for the new flat, referencing and moving in easy and stress free. We had absolutely no issues with anything and Laura and Josh were really helpful with any issues and questions we had. We cannot recommend highly enough!
Tenant
24th Apr 2023 (1 year ago)
S Batty
Urban let we’re amazing! From start to finish everything was smooth, friendly effective. They were helpful with any questions the referencing process was efficient and not over bearing and above all the staff were brilliant, kind, caring and thoughtful. I would recommend to all!!! ??
6th Apr 2023 (1 year ago)
T Limited
I have just moved in to a bungalow arranged by Urban Let. It has been fully refurbished which was arranged by them and I am really pleased with the job that has been done.
The service from Urban Let was excellent, very efficient and thorough and both Linda and Sam made everything very easy. The hand over was smooth and the documentation very clear. They had anticipated most of the questions I had about the move which was so refreshing.
Thank you to the team at Urban Let.
Tenant
3rd Apr 2023 (1 year ago)
G Williams
With Urban Let’s help we have just carried out major renovation work to a property we are about to rent out. Lynda and her team of workmen were amazing, organised, fast and efficient. Nothing was too much trouble.
Landlord
31st Mar 2023 (1 year ago)
K Dye
Cannot recommend highly enough. Rented a property through them for almost five years (spanned across the former company Passion For Property before they were acquired by Urban Let). Although the company changed hands, thankfully the core staff were retained, as they are brilliant. Special commendations should especially go to Caroline and Linda, with whom I had the most contact. They are friendly, personable and professional and I found them committed to ensure that their tenants’ wellbeing and happiness with the property to be at the heart of everything they do, and it was clear that this was being instilled in their newly-employed colleagues, such as Jennie, who I also had contact with on a few occasions. I would like to take the opportunity to thank them for acting swiftly to resolve any issues I raised at the property and the manner in which they represented the agency, which I’ve found to be the best agency I have used in over two decades of renting property across the Liverpool, Chester and the Wirral. Thank you for all of your help and support.
Tenant
23rd Mar 2023 (1 year ago)
F K
Best letting agent in Chester by a country mile. Linda really goes above and beyond for tenants and is a real credit to the business.
Tenant
11th Mar 2023 (1 year ago)
M Myatt
Fantastic service, Linda is amazing, really efficient, lovely manner. Highly recommended!
1st Mar 2023 (1 year ago)
M Hirsi
Really unprofessional.
I would describe the staff as snotty and pretentious.
I feel that they look down on ethnic minorities and may need unconscious bias training.
It appears that this is the latest version of the shambolic “Passion for Property” that used to rip off vulnerable tenants with made up “admin fees” (which are now illegal)
They appear not not like free speech and the owner Tim threatened legal action against a friend of mine simply for posting an honest and true opinion.
Tenant
11th Feb 2023 (1 year ago)
M B
Absolutely sensational experience from start to finish, best agents I've dealt with in Chester, so organised and responsive!
10th Feb 2023 (1 year ago)
F Humphreys
This company has been rude and communication is not high on their list of priorities. We found one of the ladies we delt with extremely rude and very sharp tongue and absolutely no people skills. Good luck to anyone else who deals with them.
9th Feb 2023 (1 year ago)
H Davies
We have found Urban Let to fully serve our best interests as letting agents for our apartment in Chester. We have always had excellent tenants who have taken great care of our property thanks to the vetting process, care and expertise of the team especially the very experienced Linda who has for many years looked after everything for us professionally and without delay. We would have no hesitation in recommending Urban Let to other property owners.
Landlord
11th Aug 2022 (2 years ago)
C Grobbelaar
Absolutely amazing accommodation and experience with Sam of Urban Let - great work guys and will recommend them to anyone !
Very professional , clean , neat and great rental !
Tenant
18th Jul 2022 (2 years ago)
M Heap
Never saw eye to eye with Josh deposit is currently being disputed. Won’t go into to details as still waiting on final outcome of the dispute but would not recommend and would not use again.
Tenant
23rd May 2022 (2 years ago)
D Benyon
What a brilliant Letting Agency. Caroline and Sam are amazingly helpful and go the extra mile to ensure that everything is done correctly. Josh runs a great business here and you can be sure that you are in very safe hands.
Landlord
20th May 2022 (2 years ago)
L Winton
I am currently contacting CAB but I’d just like one more discussion to sort this because I’m thinking of a small claims court. Paul gave me a deadline to make payment despite changing the payment. Therefore he pulled out. I’m entitled to my refund as I’ve seeked a lot of advice now. Can we please settle this today? Can you refund my money? This is ridiculous how you can do this. Especially someone who has been suffering with mental health problems for years as it is. You have caused me so much stress and anxiety. Can you please just refund my money I am entitled to it.
The agents have broke there terms the landlord changed the fees he had agreed and then urban let wanted the money there and then. The landlord stated if it was not paid on that day even though the move in changed for two days later he would be not going with the tenancy therefore I’m due my money back. I kindly ask this is sorted ASAP
Tenant
28th Apr 2022 (2 years ago)
J Lea
The team including Josh, Sam & Caroline worked well to introduce an occupier and complete documentation in a timely manner; keeping me advised of progress throughout. There were helpful comments on what I might do to add to lettability. Happy to use again. Wish I had come across Josh and his team before.
Landlord
19th Nov 2021 (3 years ago)
J Atlay
Having dealt with several agencies in Chester, Josh at Urban Let is on a different level. Highly professional, efficient and very competitive.
Highly recommend to any landlords you will not be disappointed.
Landlord
1st Mar 2021 (3 years ago)
S Lewis
Josh was extremely responsive, professional and let out my property in one day. Great organisation and smooth handover. Would certainly use them again.
Landlord
15th Feb 2021 (3 years ago)
W Bach
With over 10 years experience letting around Chester - I can say for certain that josh made me feel like he was always on my side trying for the best deal possible - he’s fair and that’s all I ask for - would 100% recommend
Landlord
15th Nov 2020 (4 years ago)
A Taylor
Best off licence ever. Quality staff, especially the polish man. And that's that
8th Aug 2020 (4 years ago)
T Farrow
Excellent agency! I rented with Urban Let for the 2019-2020 academic year and it was a great choice. Well kept property and the landlord is friendly, professional and accommodating. Easy to get in touch with, always a fast response and excellent maintenance services.
Highly recommended.
Tenant
4th Aug 2020 (4 years ago)
A Buchanan
Urban Let manage a number of our properties. We have always had a great, professional and friendly service.
Landlord
12th Jun 2020 (4 years ago)
F Hiley
Great letting agency, Our letting agent was professional throughout and efficient/quick if we had a problem. Would recommend
Tenant
9th Jun 2020 (4 years ago)
O Jackson
Urban Let, let out my property very quickly and I would recommend the agency to anyone. It was an absolute pleasure working with Josh (our agent).
Landlord
8th Jun 2020 (4 years ago)
H Jarad
Very modern student houses. Fantastic service! Would definitely recommend.
12th Mar 2019 (5 years ago)
D Williams
Unprofessional agency. Avoid.
11th Mar 2019 (5 years ago)
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