1
I am extremely disappointed with my experience with Benham and Reeves at Imperial Wharf. I signed a rental contract that commenced on September 26, 2024, and despite this date passing, the property has yet to be handed over to me.
The agency collected my rent and deposit, but they have failed to deliver the property in a habitable condition. There has been no clear timeline provided for when the necessary repairs and cleaning will be completed. This lack of communication and accountability is unacceptable, especially when I have work commitments starting this Saturday.
The initial checks on the flat by Benham and Reeves were evidently insufficient, leading to significant delays and frustrations. I feel that I have been misled, and the agency has shown a complete disregard for their responsibilities as a letting agent.
I strongly advise potential tenants to think twice before engaging with Benham and Reeves. Their service has been nothing short of a nightmare, and I am now left in a precarious situation with no resolution in sight.
Please see the attached photos of the flat as received on the start date of the tenancy.... Read more
28th Sep 2024 (16 weeks ago)