I was buying a property through Keatons. Few days before the exchange my solicitor discovered that the vendor has been issued section 20 and if I were to go ahead with the purchase, the cost of almost 90K will be my responsibility! I was pretty shocked, tried contacting the agent at Keatons whom had reassured me that there were not outstanding service charges unpaid and all the costs of existing repair works to the building have been accepted by the current owner. Unfortunately, Keatons’s agent never responded to my emails and telephone calls. When the vendor’s solicitor was confronted by my solicitor about this matter, the vendor claimed that he had already informed Keatons and believed they should have communicated this to me prior to me making an offer!
I had to start my search all over again in which I came across Fyfe Mcdade through a property that I found online. From the first instance that I met Tom at the property I felt comfortable. He was clear, honest and knowledgeable. He explained in details everything I needed to know about the building, the apartment and anything he was not sure about, he would later find out and communicate with me. I didn’t feel pushed in making quick decision. He advised me to take my time and was happy to show me the property as many times as I needed.
From the beginning, until the completion my experience with every single member of Fyfe Mcdade was amazing. They made me feel comfortable to call them anytime as many times as needed and communicated between the vendor and myself so clearly.
I couldn’t have been happier with my experience with the team at Fyfe Mcdade specially Tom and Sacha, they made the entire process of buying the flat which I very much love easy and fun. From the moment I expressed my serious interest, they did not show the apartment to anybody else, unlike many other agents which often do.
I was so impressed by their level of professionalism and yet extremely informal. I can compare my experience to shopping from a large supermarket or my local organic shop! Hopefully they take this as a complement because I love nothing more than food shopping from my local amazing organic shop.
Thank you guys once again
16 weeks ago