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I went to Mole valley on the 2nd of January 2021 for some treated timber , On my approach to the yard there is a sign to say wait here!! So i did few minutes later a female staff member walked past said to me sitting in my van have you a Ticket! I replied no, she walked away I was left thinking Ticket ???? there was a fork truck driver driving around but didn't come over it now about 9 minutes i got out of the van switch off the engine went over to where the staff member went. I found out but my attendance that you have too pay and get a ticket before the can serve you this is NOT clearly signed at the entrance.
The story unfolds that things went from that and got worse!! I had some problems tieing down my load and asked if they had anything I could stand on I was told No and would not be for my use if they had one, I notice a few palettes so drove too them to stand on I was approached telling to get off the palettes and I should have bought equipment to secure my £270 pounds purchase.
I left not tired down and finished outside on the highway. Not happy
In these struggling time's you would think a little civility and help would go to keep customers.
I will never go there ever again Builders merchants or B&Q here i come ????... Read more
3rd Jan 2021 (3 years ago)