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Avoid wherever possible. Dreadful agency. Relocated 2023 & needed rental property to settle. Agents acted on behalf of Landlady were bad from the start. Reported poor water pressure & lack of hot water in Kitchen & Bathroom within 1st month of rental & it was never resolved the day I moved out.
Failed to mention that the building had a theft problem (Amazon deliveries etc), despite notices being on the entrance board - amongst other things.
Once I'd found & purchased a place of my own, offered no support despite allegedly being my contact with the owner. When I left, place was in better condition than when I arrived, however, as I had cleaned it & not a professional, this meant I was in breach of contract and was charged £250 - which fair enough, I should have read & accepted.
However, Landlady then claimed a further £150 for 'something or other'. Despite me sending photographic evidence, agency advised they were no longer involved & it was with Deposit Recovery.
As I could no longer be bothered to dispute (which I'm fortunate to be in that position as not all would be) I accepted 50% of my deposit return.
As a last resort, after accepting, I wrote x1 final Email to the agency (as previously mentioned, I never knew the Landlady), that they contact the owner, advise that despite acceptance, I still disputed 100% & would she consider donating that final amount to a Charity - RSPCC/RSPCA etc....unsurprisingly, I have not even received any comment or reply from the agency.
This about sums up their approach & as you may guess, they will never be selling the new property that I own!!!... Read more
5th Jun 2024 (15 weeks ago)