My husband and I saw a great property with a broker from this branch and she mentioned that if we pay the one week deposit along with our application, the landlord would prefer us. That very night we transferred the money (we just moved from abroad so didn't fully know that the deposit is typically paid after landlord accepts our application, we trusted the broker). Couple of days later the broker says that landlord selected someone else. We were dissapointed and asked for our money back (to a foreign bank account). Two weeks later, after continuous follow ups from our side, broker tells us that we need a local bank account number. She also mentions that the landlord is now ok with us moving in. But we said no because we needed an immediate move in and went ahead with another flat. We provided the local bank details, and again for two weeks, the broker says they are following up with their head office and they said they had already transferred the money. We didn't receive anything. Finally, we asked for the transfer proof and after a week of back and forth they re-transferred the money to us. Long story short, it took 6 weeks to get our money back. Broker was responding on text and email (weirdly never replied to "all") but had a "it's not my problem/I am doing my job of coordination" attitude.
17 mo. ago