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I strongly recommend avoiding Simmons and Sons.
This agency relies on The Lettings Hub for reference checks, and my recent experience as a guarantor for a friend demonstrated a disorganised, unresponsive process that ultimately jeopardised the tenancy.
Despite providing thorough documentation from my accountant to confirm I met the required financial criteria, The Lettings Hub neglected to review the evidence they had specifically requested, leading them to misrepresent my financial situation to Simmons and Sons.
Although we supplied Simmons and Sons with all the correct paperwork, their support throughout was virtually non-existent.
They failed to inform the landlord of The Lettings Hub’s errors, disregarded our offer to pay a full year’s rent upfront to rectify the situation, and ignored clear evidence—including recorded phone calls—proving that The Lettings Hub had admitted its mistakes.
The professionalism of certain staff members, such as Daisy and Gill, was disappointing at best. Their lack of knowledge, responsiveness, and willingness to assist was evident, leaving us to face the repercussions alone.
Based on this experience, I strongly advise anyone considering this agency to exercise caution; should a problem arise, you can expect minimal help or accountability.... Read more
1st Apr 2025 (28 days ago)