Taylor Robinson Estate Agents

4.3

129 reviews

Branches 1
Properties for sale 115
Average time to sale 12 weeks

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About Taylor Robinson

Taylor Robinson have 1 branches and they mainly list properties in and RH11. Over the last six months, they've listed 115 properties, with an average time to sale of 12 weeks.

Taylor Robinson fees

Estate Agent fees vary depending on the area and the level of service offered. In the areas Taylor Robinson operate, the average fee (charged by all agents) is 0.94%.

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Top performing Taylor Robinson branches

1.
Taylor Robinson - Crawley RH10

Latest reviews for Taylor Robinson

Taylor Robinson
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Crawley

O Barnard

Everyone I dealt with was very helpful, personable and friendly. Excellent service and would always recommend.... Read more

23rd Oct 2024 (6 mo. ago)

Taylor Robinson
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Crawley

I Richards

Very good communication every step of the way.Always happy to help.... Read more

19th Oct 2024 (6 mo. ago)

I'm a very happy customer, they helped me find my first flat, and even though the whole process took quite awhile, the staff members where always available to help me and keep me update with everything that was going on.... Read more

19th Sep 2024 (7 mo. ago)

Taylor Robinson
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Crawley

A Salvatore

We purchased our house through Taylor Robinson, and unfortunately, the service we received after our offer was accepted was terrible. To begin with, we were never told our point of contact had changed – we only found out after some of my emails were ignored and I ending up calling. We were then looked after by Kelly, who just didn’t seem to care one bit; it was very different from the agent we used to sell our property and the effort they put into looking after our buyer. The worst part of the experience was driving 1.5 hours to come and view the property after it was vacated – they sent an agent to show us around, and we couldn’t get into the property; it turned out they had an old set of keys. I understand mistakes happen, but you would expect an estate agent to have the correct set of keys for a vacant property they’d sold or at least to make an effort to rectify the situation instead of telling us “The sellers are out of the country” just for them to miraculously return and drop off the correct keys a couple of days later. To make matters worse, there was no sort of apology following this – just them trying to justify it by explaining that the locks have been changed – no acceptance that they should have known they held the correct keys before booking a viewing and us driving down. Even on the completion day, we had issues – they phoned once to tell us it was complete. Unfortunately, I missed this call – but you would expect them to understand that we might be busy moving out of our property or driving, so maybe it’s a good idea to phone again on my mobile? Nope, they just sent an email and moved on. Even when arriving at our new property, I was reminded by how little care they had – the set of keys they gave us included the 2 old keys that failed to open the door previously. Had I not known how poor their service was, I would have thought they were having a laugh… You might also expect to receive keys for the garage or at least some sort of explanation that they don’t have them, nope, nothing. We were also given just 1 copy of the keys which is appalling for a house they had sold and contracts had been exchanged over a week prior. They did indeed call us over a week later to say they’d been given more copies but by that point, we’d already changed the locks… do you not believe it was your responsibility to make sure you held all sets of keys before completion, or that it would have been courteous to at least try and get us keys for the garage? No doubt there will be justifications for the above, but everything written is what happened to us which Taylor Robinson had no problem with at the time. Update 06/09/2025 As usual a very defensive response... I'd be really interested to know which part of the review was not true, as you were unable to dispute any of these points. If you consider it good practice to not let clients know of a contact handover until they've had to call after unresponsive emails, then fair enough! It's also strange to go on about the eviction process when I didn't complain about that.... Ok then, having someone drive down to view a property that you don't have the correct keys for is nothing to do with you, and then giving keys that you know don't work to them when they've completed seems reasonable..... All it would have taken was better communication with the seller prior to booking us in to ensure you had the correct keys. Even then like I said, no one seemed fussed or even felt the need to apologise for wasting our time. You'd be better served just holding your hands up and trying to improve things instead of being defensive or petty in your replies to any negative reviews...... Read more

6th Sep 2024 (7 mo. ago)