I engaged Victoria Knight for "introduction only" service back in 2016, at the time I signed a fee agreement which included a clause that I would have to pay them a yearly fee regardless of whether they managed the property or not as long as the tenants resided there. At the time this clause was not highlighted to me and I clearly did not understand the clause in the agreement and signed in order to get tenants in quickly, at the time even though verbally I had asked about this aspect to the agent at the time (Sam) assured me it was a one of fee.
Fast forward to 2018 out of the blue I receive an email for them renew the tenancy and for the yearly fee which then made me aware of this clause I had signed up to. Not wanting to be tied to this fee (which I paid for the previous year), the tenants and I mutually agreed not to renew the tenancy when I explained to them I would have to raise the rent to cover this fee. They also notified Victoria Knight they were vacating the property a week before they left, they cc'ed my current management company.
Victoria Knight still pursued this even after I forwarded the Section 21 sent to the tenants, the tenants and me notifying them that they were vacating the property. They then requested proof of the deposit being paid back and also wanting to inspect the property, they could have done this when the tenants left and the property was vacant but they did not respond to my email notifying them of this or when they received the email from the tenants, now I have new tenants I refused to let them into the property.
I got my management company to send the DPS email that showed the old tenants took their deposit and the final checkout report yet, when they responded to my email they ended with a threat.
"if for whatever reason that it does come to our attention that these tenants are stilling living in the above property an invoice will be charged to you"
I feel in every aspect of this Victoria Knight have shown a lack of professionalism and decorum. I feel like they are making this process as difficult as possible for no reason and to end with the threat above shows you their professionalism.
31 mo. ago