Victoria Knight - Stratford

Victoria Knight - London

Victoria Knight

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David Daniels - Stratford

Victoria Knight and and there sister company Reliance Property Management Specialists are the most horrible estate/letting agents I have had the misfortune of dealing with Some of the staff are belligerent, unhelpful and horrendously deceitful 

Unprofessional money hungry vile people! At both the Walthamstow and Stratford office. Avoid at all cost. All smiles until you sign the contract after which they treat you like dirt and refuse to do their job. Liars and the most manipulative people I have ever dealt with professionally! So do yourselves a favour and save yourself the stress and aggravation you are bound to encounter with this so called shoddy agent and seriously, avoid avoid avoid this company like the plague.

Definitely not worth the one star. My partner and I had the unfortunate pleasure of having to deal with these people for 2 years as tenants. 

Kal Kalirai and Balinder Kaur are the most manipulative people I have come across, he yelled at my partner for putting the bins out 'incorrectly' (even though we were never told there was a correct way of how to put out the bins). 
When we moved in there wasn't even anyone to give us our keys and so were waiting on the doorstep with a massive ikea delivery waiting to offload. 
Then they took at least 3 months to get anything fixed in the flat and they only replied because I had to email so many times.
It even resulted to the landlord emailing me herself because they weren't getting back to anyone re moving out and the deposit.

Try to avoid at all costs - they are absolutely vile.

I engaged Victoria Knight for "introduction only" service back in 2016, at the time I signed a fee agreement which included a clause that I would have to pay them a yearly fee regardless of whether they managed the property or not as long as the tenants resided there. At the time this clause was not highlighted to me and I clearly did not understand the clause in the agreement and signed in order to get tenants in quickly, at the time even though verbally I had asked about this aspect to the agent at the time (Sam) assured me it was a one of fee.

Fast forward to 2018 out of the blue I receive an email for them renew the tenancy and for the yearly fee which then made me aware of this clause I had signed up to. Not wanting to be tied to this fee (which I paid for the previous year), the tenants and I mutually agreed not to renew the tenancy when I explained to them I would have to raise the rent to cover this fee. They also notified Victoria Knight they were vacating the property a week before they left, they cc'ed my current management company.

Victoria Knight still pursued this even after I forwarded the Section 21 sent to the tenants, the tenants and me notifying them that they were vacating the property. They then requested proof of the deposit being paid back and also wanting to inspect the property, they could have done this when the tenants left and the property was vacant but they did not respond to my email notifying them of this or when they received the email from the tenants, now I have new tenants I refused to let them into the property.

I got my management company to send the DPS email that showed the old tenants took their deposit and the final checkout report yet, when they responded to my email they ended with a threat.

"if for whatever reason that it does come to our attention that these tenants are stilling living in the above property an invoice will be charged to you"

I feel in every aspect of this Victoria Knight have shown a lack of professionalism and decorum. I feel like they are making this process as difficult as possible for no reason and to end with the threat above shows you their professionalism.

Needed to rent in London at relatively short notice and Victoria Knight were a pleasure to deal with. 

I viewed a flat on a day off for the agent that showed me around - and even offered me a lift to station! 

Excellent customer service - always being kept involved with the process - never had to chase once. 

Highly recommended.

Would definitely recommend Victoria Knight. Great service and really helpful. Effective and efficient process.

I've been using VK's services for a number of years as a landlord.  They are super.  Responsive, helpful, thorough, professional.  Can't praise them enough.  It's a great outfit.

Excellent service and knowledge of the area for both sales and lettings.

Some of the staff are belligerent, unhelpful and horrendously deceitful The service that has been provided has been amateurish and shockingly appalling This agent is only in the business of looking after their own interests and not the interest of their customers. When you meet the team they will promise you everything and once you sign the contract with them everything they promised they would do is forgotten Then the lies and the aggressive manner when you contact them with concerns is unbelievable and the way I got treated as a customer was dreadful.

I would urge you to think seriously before using this company.

Could not answer if property was still available. Asked colleague , no pets allowed false advertising.

Right from the outset Victoria Knight Estate Agent were at hand every step of the way from the initial visit of the property through to conducting tough sales negotiations involving demanding professional buyers wanting various conditions of sale through to invaluable advice on realistic service charges,   ground rent, the drawing up of new leases, LPE1 forms etc. 

Victoria Knight (in particular Bradley Pickard) helped to appoint, professionals for Fire and Asbestos Risk Assessments, Chartered Surveyors EPC Officers, Lease Plan Drawers. Victoria Knight even found us competitive Landlords Building Insurance. The list of things that Victoria Knight did for us just goes on and on.

Bradley Pickard and Kal helped enormously liaising between ourselves,  the buyers, the leaseholders, the various solicitors, chartered surveyor, insurance brokers, lease plan drawers  (again the list is endless) on a regular basis and they were always patient and understanding to our needs. Bradley excelled in himself by visiting the property on our behalf for final meter readings, taking photographic evidence of non existence problems that were highlighted as issues warranting sale price reductions by buyers. His extra help was invaluable and very much appreciated by us as this saved us time and money.

We would highly recommend Victoria Knight Estate Agents because of their professionalism, expertise, experience and complete understanding of their customers needs. Even now after the sale had completed they are always happy to provide invaluable advice on a wide range of property related issues.

Very good service at a competitive price. Been using them for 2 years and a half.

Victoria Knight are a fantastic and professional team. Living abroad I have very little time and for over 13 years now have had to rely extensively on Victoria Knight's experience and advice for me as a Landlady of a small portfolio of properties. They are extremely responsive and very helpful, thinking of issues which I may not have thought of and able to access workmen / mortgage advisers / painters and assist with dealings on all matters with local authorities as well as the day to day dealings with tenants. They have wide experience of individual property management, multiple property management as well as block management and really help on every single level, whether buying, selling or renting or management. I can absolutely recommend this team and, having had two extremely bad experiences in the past with other agents in Stratford, would not use any other agent.

Unprofessional money hungry vile people! At both the Walthamstow and Stratford office. Avoid at all cost. All smiles UNTIL you sign the contract after which they treat you like dirt and refuse to do their job. LIARS and the most manipulative people I have ever dealt with professionally! Seriously, avoid avoid AVOID!

I have had a great service from Victoria Knight in Stratford (Kal & John Inc). Special thanks to Kal.
They helped us at every step through valuation, purchase, repair work and insurance claim.  Can't thank enough.
There were some hurdles & delay, but they were honest and helped us clear them.
Highly recommended.

Great team - hardworking and knowledgeable! I purchased a flat through Victoria Knight - the sales agent Bradley Pickard did a smashing job on the transaction. Brilliant stuff. Many thanks.

Bradley and the team made my house sale as quick and painless as possible! Thanks again

Received great service from Victoria Knight when I was looking for a place to rent. Friendly and competent staff, highly recommend.

Victoria Knight made sure that my property search would be hassle free, quick and smooth. All questions answered, all worries sorted, I felt a great support and honest care what i didn't get anywhere else and I can say I went to several agencies before but because nobody seemed to care, didn't stay with them. Special thanks to Jonathan and Balinder, if you will ever look to move, ask only for them :) Good luck and keep going like this.... If i will ever be looking to move again, will see you definitely :)

Just moved into a new flat, thanks to Victoria Knight, it was a very quick process, the team were fantastic and were very flexible enough to work around my awkward schedule. I'd wholeheartedly recommend them.

Great service from Victoria Knight! Amazing team - thanks for making everything so easy for me! Highly recommended x 

Finally, a letting agent who didn't mess me around with my deposit and offered a good service. 

I was a tenant, had an amazing experience, the guys were super helpful, found me some great properties to look at really fast and i now have a great new flat to live in, thanks guys! If only all estate agents could be this professional, honest and ethical.

Absolute  liars. They will tell you  anything  they have to.  The most stressful purchase . Their tactics: bullying, lying, lying some more and always a assuming the  upper hand.

Avoid at all cost.

Very rude and asking personal questions that's none of their business. 
Why would I call about a property if I couldn't afford it. The guy was a complete ass

Worst agents In London.  Staff Clueless Management  rude and clueless. Id rather live in a box then deal with then again.  Have registered my dissatisfaction with the ombudsman, hope they make them suffer like they did to me and my partner

Disgusted with this company. Very unprofessional. Rude, abrasive, clueless incompetent, The two directors Balinder and Kal treated me worse than a prisoner. Also a distinct lack of communication between management and the rest of the office.  You couldn't pay me enough to use them again. They only care about their own agenda and dont know the meaning of customer service despite statements on their website saying they pride themselves on their customer service  Save your self time and effort you would be better served employing a chimpanzee.   I will be reporting them to the obudsman right away as I hope others don't suffer the way i have. Avoid like the plague!!!

John Ince (now at their Walthamstow branch) and Kal were an absolute pleasure to work with from initial valuation all the way to the final completion of my freehold property in Leytonstone. If anyone lives in that part of London and are looking to buy, sale or rent their properties, do not hesitate in contacting John and Kal of Victoria Knight....professional, courteous, reliable, friendly, and hard working. I cannot say anymore to recommend these guys, an absolute joy to have been associated with them!!!!

Disgusted to even have to give one star. I feel compelled to write a review as I have never come across people with the behaviour and conduct these people convey. The most rude (and uneducated) people I have ever had to deal with and wouldn't recommend any landlord or tenant to have to deal with them. I am surprised certain people there have managed to keep their jobs.

Was verbally abused by one of your female agents at a traffic light in a company car on Saturday. Shouted insults through the window, my toddler was so frightened she cried. I'm pregnant and it shook me up. We are looking to sell but won't be going near this agent knowing they employ aggressive and rude people

I rented out my flat through Victoria Knight for nearly 10 years with less than a week of voids over this whole time. When I came to sell, Kal the consultant surveyor at the Stratford office did a brilliant job resolving a very difficult and complex issue at the point of exchange of contracts. Without his extensive experience as a surveyor and wise counsel to all concerned I think the sale would have fallen through.

I have had an Absolutely Great Service from Victoria Knight in Stratford
(Kal). He helped to secure a positive result that I had been told was
unachievable by numerous other people.
I was threatened with an enforcement action for an outbuilding used as an annex so I went through the following process.

1. Applied for a Certificate of Lawful Use ­ Rejected
2. With the Help of Specialist Planning Consultants Applied for Planning
Permission ­ Rejected
3. The Planning Consultant  then did a Planning Appeal, which was also and they  finally suggested I appeal to the High Court.
4. The council then served an Enforcement Notice. At this stage I was in panic mode and did not know where to turn for help or advice. 

During a casual conversation I mentioned to Kal,  that the council where going to be serve a Enforcement Notice and I really needed some help and advice.
Kal came around and looked at the issue and asked me to obtain what ever documents I could. I traced all the past occupants and got copies of  documents. . He worked hard to ensure I had all documents and obtained as much information as possible. He also found crucial documents published by the authority which added weight to our case. He understood what was required and how the information needed to be presented. He even tried to negotiate with the local planning authority, who completely rejected all attempts. 
If it was not for his understanding and insight of all possible avenues I do not think it would have been successful. He reassured me all the time the appeal to the Planning Inspectorate would succeed, even though I had my doubts. 
I was very happy when he called me with the decision. I am so very
grateful for his  honesty, help, hard work and reassuring direct advice
in achieving  this successful outcome.  I would recommend Kal for any
property related issues, because of his experience he is able to take a
broad view on an issue and then come up with a solution which is best for the Client.

Would definitely recommend Victoria Knight! the  agency really went the extra mile to ensure that we would be able to move in with our flat, the staff made sure they kept me updated every step of the way, I will advise anyone looking for a place to live to give Victoria Knight a call!!!

They aren't worth the one star - AVOID the Walthamstow office.
1) Didn't show up for the viewing. Lied. Finally came much later than promised. Didn't have all the keys to show the property.
2) Lied. Lied. Lied.
3) Took the deposit money (£500) but never managed to send the receipt even though we emailed and called  many many times. Lied. When they had to return the money, they took weeks to do so.
4) The team never knows what is going on or simply don't know how to cover up the colleague's lies. And of course the needed person is always away (off, sick, in a training etc etc.)
5) They offered us the same property over again, however, the property was offered to somebody else at the same time. We work full time and found it extremely stressful to keep on contacting them asking for the forms to be finally sent to us, so we can start the procedure. They lied and lied until we found out that the place is actually gone, even though it was offered to us. Wasted so much time.
Lots more points to add here. But overall, they have no respect whatsoever.

Have tried on numerous occasions to book viewings for myself and my friends. I have found them to rarely respond and on the odd occasion we were able to book a viewing the agent didn't turn up.

I have just signed a guaranteed rent agreement with them for two years which has given me total peace of mind knowing my rent is going to be paid whether or not tenants are in or not. Service received so far has been great.

I recently let my property through Victoria Knights office in Stratford. The main person i dealt with there was Anthony who I found to be extremely polite and professional throughout the whole process. He kept me regularly updated with prompt responses to any queries I had. Very satisfied and would not hesitate to recommend them to others. 

We’re extremely helpful in finding us a new property after the landlord rejected our offer on our first property. Quick and efficient service

It was my first time dealing with renting and the staff helped me out a lot. Answered all of my questions. Brilliant service.

Complete joke.
Went to view a property in Stratford, guy turned up 20 minutes late. Which we have travelled by train for from Kent especially.. Then when he turned up he was unable to get hold of the tenants, which was caused by the estate agents not letting the tenants know that they were coming. In the end, we did not see the property that we had specifically travelled over to see which was very disappointing and embarrassing on their part, would not recommend at all. Complete waste of time and money. Not professional at all.

Good customer service, great responses to queries and very knowledgeable of lettings and would definitely recommend.

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