Best experience with Claire she was amazing from start to finish to help me find my new home, can’t thank her enough, great Agency and Claire was so professional, defo recommend. Great Agency.... Read more
Tenant
28th Dec 2023 (1 year ago)
Thank you very much for smooth process. Yokshi was very professional and friendly who provided all the relevent information related to the accommodation. Great and lovely team.... Read more
Tenant
23rd Nov 2023 (1 year ago)
Thank you very much for your support. Special thanks to Yokshi for the amazing service.... Read more
Tenant
20th Oct 2023 (1 year ago)
J Mckimm
Basic customer service don't really care and to many option on the phoneline... Read more
7th Jun 2021 (3 years ago)
V hall
Courtesy car delivered promptly and the customer service was friendly.... Read more
12th May 2021 (3 years ago)
S Ramsay
Terrible customer service. Staff a rude and unhelpful, would never rent a car from here again.... Read more
4th Dec 2020 (4 years ago)
S McInearney
Worst levels of service of any rental company I have ever had to deal with.
Twice I have had Vans from here and had mechanical problems with the vans, when you call the breakdown number displayed in the Vans its for FIAT not EUROPCAR. Say they'll collect the vehicle today and don't call or turn up to collect, blocking driveway, as its now off hire you are no longer insured to move it. When you call all you get is poor excuses about lack of staff to collect the Van. Absolute Disgrace best avoided at all costs. Would not even give it 1 star if google would have let me.... Read more
12th Feb 2020 (4 years ago)
A Alyafei
stealing money from costumerss credit cards .. poor service... Read more
20th Nov 2019 (5 years ago)
T Duncan
Brilliant service and so friendly.... Read more
10th Oct 2019 (5 years ago)
R Wishart
I would leave less stars if possible, we arranged to drop our rental at 8am (the regular opening hours) and have been sat for a whole hour waiting for someone to arrive. The customer service was hideous, saying it was a bank holiday when it’s not, it’s only a bank holiday in England and Wales. Absolute joke, our car also had more scratches than on the rental agreement. How on earth are they capable of not having just one person here, at normal opening hours on a normal working day to retrieve a car. We have a train to catch to London and were then told to wait until someone drove from Edinburgh (2+hours) to pick it up, disgusting.... Read more
26th Aug 2019 (5 years ago)
R Nelson
Great service really helped out... Read more
9th Jul 2018 (6 years ago)
H Heng
Hired a car and requested satnav from Europcar through work, for 4 days. Car was delivered without satnav. The excuse being most of the cars are now with built-in satnav (but not the one delivered to me). There is no available car to do a car swap and the earliest they will have a satnav returned to them is on the day I'm returning the car!... Read more
23rd Jan 2018 (6 years ago)
R Morrison
Fantastic... Read more
31st Dec 2017 (7 years ago)
M Bowen
Excellent service... Read more
27th Nov 2017 (7 years ago)
R Bell
Hopeless! Bored sounding slow talking unhelpful man could not be bothered to give a rental rate! Because the office was busy - Avoid!... Read more
Tenant
15th Aug 2017 (7 years ago)
D Nixon
Automated phone answering service. Can't get to speak to a human this is the forth time Enterprise has got my business avarage loss to you of £2000, poor poor service... Read more
24th Jul 2017 (7 years ago)
T Halliday
Absolutely wouldn't go back here, we were customers for ages and good ones at that but they lied about chips in the windscreen when returned and took money out our account to pay for it without even contacting us first and flatly refused to refund when we spoke to them ????... Read more
28th Apr 2017 (7 years ago)
dianykno
Helpful staff, brilliant service and reasonable prices.... Read more
13th Aug 2016 (8 years ago)