I have been using Franklyn James’ services as a landlord for about ten years. They have always been very professional and knowledgeable. During the process of the last tenancy change they proved again their efficiency. Special thanks to Antony and Lee (and the rest of the team). Highly recommended.
Franklyn James management is terrible!
Highly not recommended ! They just disappear when we need help!
Dovile and Fiona did't reply to our messages when our boiler stopped working this winter - they didn't reply when our neighbor complained about having water dropping from their ceiling - They prevent other services (repair and inspection contractors) to do their work properly by providing them with incomplete set of keys.
Franklyn James where are you?
Knight Frank and working with Chris Nguyen has been a great experience ! Chris was fast in securing a new tenant for our Canary apartment, very professional in the process and helpful with our queries. Strongly recommend them as letting agent.
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.
Excellent service from Scarlett and the team throughout the entire letting process. They went the extra mile to ensure the move went smoothly. Thank you.
Hetheringtons and John D Wood are terrible they are nice but once you have rented a propery they are not interested. A friend of mine rented 17 Evergreen Apartments from them and between them and the landlord they lied and cheated. Absolutely terrible
Very good agency!
Helped me to find a nice apartments to let!
Staff is very helpful!
Karen, Ana-Maria, Maya! Thank you for you swift responses and your explanations through the letting process!
One of the estate agents here was incredibly rude to my mother. We came in and asked if it was possible to have a viewing of a house a little earlier, and he was incredibly rude and actually sent us away. When the actual viewing was meant to take place, he then sent a colleague instead of coming himself. When my mother then made an offer on the house, her emails were ignored for over 24 hours (which is incredibly rude considering she is literally offering them money) and when they did get back to her the agent actually had the audacity to call her up and have a row with her down the phone because the offer was too low. Absolutely abysmal service and experience, and would not recommend at all.
We had contacted a number of estate agents in east London looking for property and Harrt were extremely professional in arranging viewings at times convenient to us. Melios was excellent and really went the extra mile to ensure that we were updated throughout the process, great service from Haart and Melios, thank you.
overall the experience was ok at best. I had a very long purchase due to hold ups with other vendors, I often didn't feel like I was being kept in the loop with what was happening and had a lot of messing about with offers at the start. I was told multiple times not to get a survey completed. Then when I went to pick up the keys they were handed to me in a plastic sandwich bag while all the staff lounged about on their chairs. Looking back on the experience with Haart all I can say about it was it was fine, but I had hoped for more support
When working with Residential Realtors, I was taken care of by Francesco Spano. He is very accommodating with my schedule and apartment needs. I would recommend him to anybody that wants to make the apartment hunting process stress free. Despite my eagerness to find an apartment, he kept a professional demeanour throughout my time working with them. They have an obvious understanding that not every client is alike, and will make the necessary moves to meet whatever needs are required. Thanks a bunch to Francesco, as well as Residential Realtors
This agent wastes peoples time as most advertised properties are fake and they flood Rightmove with these ads which you have to trawl through to get to the real listings on with other agents. They list the same property multiple times but with different number of bedrooms. They have properties on some roads, where the photos clearly are from a completely different area.