I spent a day viewing numerous properties with Peter Smith at Canary Wharf. Peter offered excellent service, was very helpful throughout the process and showed a deep understanding of the area as he has lived there for years. He showed us around and gave us a tour of the area. Would definitely recommend Chestertons and Peter to anyone looking to rent in the Canary Wharf area.
I have dealt with Chesterton on two occasions, once to buy a property and the other to sell one. They are professional and most importantly very good at communication. I would have no hesitation to buy/sell from them again.
After a very disappointing experience with a local letting agent ( ridiculously low ball offers and continually bringing in people to our home who were never going to be able to afford it), we decided to spend the extra fee and try Foxtons out. Within 1 week we had an offer on our flat at a level close to ask. We exchanged 6 weeks later, and completed within 2 weeks. We interacted with 3 people continually at fixations, the negotiator, the senior negotiator, and the area manager. They all kept each other very well informed and so if one was out you could always pick up with one of the other two. Importantly, I got the sense that they were trying to represent all three sides ( buyer, seller and themselves)- as opposed to in it for a quick fee. Would recommend without reserve
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
Our experience with Knight Frank has been so far just great. My friends and I have been extremely well assisted by Christopher Paxton for everything related to the house search and viewings. Christopher has been very professional and thorough in explaining us all the letting procedures and in advising us on the better solution according to our needs. I would absolutely recommend Knight Frank and its team.
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
I had a very positive experience renting a property from Morgan Randall. Hollie was efficient, friendly, and went above and beyond my expectations. She was always on hand to answer questions about the tenancy agreement and helped make the moving-in process smooth. Hollie even took the time to return to the property and take thorough measurements to ensure that I could move in my grand piano. Fantastic customer service from Hollie and the staff at Morgan Randall!
I am a landlord and have used Morgan Randall to look after my property, I am sorry to say that they are absolutely useless, they have had many changes of staff in their property management section. They do not bother to respond to emails etc, once they have you tied into a contract they are just not bothered. In our case all they do is collect money and then pass it onto us and have no regard for customer service.
On another note I do feel that their salesmen work extremely hard and are very good to help let your property out especially Jamie however they are badly let down by an incompetent property management section. It is such a shame as I am sure that they lose a lot of repeat business due to this.
I have dealt with Jamie for a while now and am very impressed by his professional opinion and the feedback I receive on several of our properties, he regularly updates me and I would highly recommend!
Very professional estate agents, I was able to secure a property quickly and painlessly. I had quite a strict set of requirements and they were all met without a hitch. Will absolutely be using these guys in the future.