i needed a 2 bedroom property in the canary wharf area and thanks to Antoniya at Foxtons I am now moving into a fantastic modern apartment with parking and gym access with outstanding value for money.Antoniya was very supportive, patient friendly and professional. I highly recommend.
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David’s number (this staff member also said this is quite usual of David’s behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as “It would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?” (I have the text messages). I didn’t hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn’t(?). Waiting at the office suddenly his colleague “was out at a viewing” and “couldn’t get in touch with him”. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was “suddenly off sick...and at the GP” and that someone else had put an offer in so we would have to make our “best offer”. I cannot believe this...It was promised that this colleague “Ketan” would be calling me at 9am - obviously I didn’t get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would “take the best offer”. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it’s now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm.
Terrible customer service. As many other estate agents they stopped working once they secured my deposit.
Terrible communications, I had to chase up almost everything, no repairs were made, I didn't get my contract until the very last day and now have to reorganize the entire flat as the painters have to paint the flat 2 weeks after I moved in instead of before.
TL DR: TERRIBLE CUSTOMER SERVICE, LACK PROFESSIONALISM
Absolutely superb service throughout the whole sales process. After a complicated purchase (myself being the buyer), I can safely say that the sale would not have gone through without the constant support from Knight Frank. In particular, Luke Johnson (the estate agent who initially showed us around) and Kim Williamson (the sales Progressor) were outstanding. Luke was incredibly helpful, friendly and always on hand to ensure things went through smoothly (even calling me whilst on his annual leave to make sure that exchange went through ok). Kim went above and beyond on multiple occasions to chase slow-responding management companies and solicitors, and was a reassuring, proactive voice in a drawn-out case. They are both shining stars for the company and when it comes to sell, Knight Frank will be the first place I go. A big, big thank you!
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for.
But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open!
I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
One of the best concert arenas I've ever been, with loads of connections (commute) available.
The arena is huge and the acoustic is not bad at all, which was a nice surprise.
Bruno R Santos
Enjoyed the show on Sunday however upon entry into the arena the security remove all drink or food from your bags. This includes sweets that i had for the children's train journey home.
I can understand the reasoning for this in the current times we live in but I do think that this should be CLEARLY stated when booking any tickets.
Once inside you are forced to queue a very long time for very overpriced food and drinks (£10 for a bag of candy floss is a blatant rip off ) I refused to pay the extortionate prices which upset the children so spoiling what was otherwise a good day out.
For a successful and flourishing venue I cannot see any reason for the need to charge over the top prices other than pure greed, for this reason alone I refuse to award even 1 star but have to otherwise I cannot post
Jay & Yin at CityRealtor guided us through the lettings process to secure our new house and were available & helpful throughout. Super easy to contact and always willing to help. Highly recommended.
Personally think this is a dishonest agent. If you have to use them, may well consider record each conversation and ask all communication to be done on paper. Also be mindful what the agents told you when showing you the rooms---my suggestion is to ignore whatever good words they said. In short, if you really have to use them, please ask everything to be in paper form and don't be deceived by the superficial friendliness and smile. Of course, better not go there if you could....