Eric Cheung has done a sterling job in helping and guiding us through the challenge of getting our first property. Thanks to his friendly, approachable and professional style, the whole process of buying has been made easy. Eric has a brilliant and solid knowledge of his industry and area. I have been impressed to get a prompt, accurate and very up to date response to any of our property concerns. This coupled with his willingness to go the extra mile and patience, I can say it has been a pleasure having him as our estate agent. I wouldn't waste a second to recommend Eric to other property seekers!
I am a landlord and have used Morgan Randall to look after my property, I am sorry to say that they are absolutely useless, they have had many changes of staff in their property management section. They do not bother to respond to emails etc, once they have you tied into a contract they are just not bothered. In our case all they do is collect money and then pass it onto us and have no regard for customer service.
On another note I do feel that their salesmen work extremely hard and are very good to help let your property out especially Jamie however they are badly let down by an incompetent property management section. It is such a shame as I am sure that they lose a lot of repeat business due to this.
Excellent service, no hidden fees and very friendly company to deal with. Had a good experience with wiseman estates, thanks to Maja my letting agent. I found a nice one bed on city road close to work. Would highly recommended them if you’re looking for a property.
The most incompetent and unprofessional agency I have dealt with. Yasin, the agent who dealt with us was rude, unreliable and untrustworthy. We rented a room from Wiseman, based in N1 London.
A few of the issues:
Our deposit was refunded late (beyond the specified the written contract).
The agent had too many tenants living in an non-HMO licenced property. I called the council and they confirmed that the agent was in breach of council law. I advised Wiseman and no action was taken.
Communal cleaning service was advertised but not provided.
No maintenance provided to the property.
Unit 4, 32 Caxton Road,The Shepherd?s Building West,Rockley Road,London
Efficient & Professional
I have been a loyal customer of Regent for over 4 years and own 2 properties by them. I admit they've had their ups and downs, but with this management team under Monika Glogowska, things have turned professional, efficient and fast. My PM, Dipendra Gurung, doesn't speak much but she is a doer. Thank you and keep up the excellent work!
P.S. Ahmed, who rents out my second property is super cool, too, and my property is never vacant for long.
I would NOT recommend this lettings agency, it is not worth all the hassle and time.
Terrible customer service. Agents were HIGHLY UNPROFESSIONAL. They were rude, disorganized and difficult to contact . When we wanted to return the keys no one was in the office and staff told us to mail the keys instead. The deposit was also only returned several MONTHS after moving out. Again, the agency was difficult to contact and made up ridiculous reasons as to why they could not return the deposit. I would opt for you to use more established agencies such as JLL, as they are definitely much more organized.
Chris, Michael, Omar, Tiffany and the rest of the team were fantastic during our flat sale. They were accessible and communicative throughout and also helped us to quickly resolve any issues that arose. Thoroughly recommended.
I worked with Max and Rachel to rent a flat. Both Max and Rachel were very nice throughout the process. A lot of paper work was involved, and one time they stayed even after their normal office hours to do the paper work and get us the move-in date we wanted.
We dealt with Kamen at the Dexters Shoreditch location. It was a great experience. He was quick to answer all of our questions and we had an efficient move in process. We would definitely recommend this office and his services.
We found a beautiful new home through James from the Dexters office in Shoreditch. Everything was handled timely and in a good manner. Thanks again!