Jody at the st John's wood branch London has been a great estate agent and she attended me very well.
I would rate her very high amongst a lot of agents that I came across during my search for a property.
She deserves to be appreciated.
Thanks Jody !
I wouldn't leave any stars if there's a option. the maintenance team never sort out the problem. everyone in this agency just shift the blame to other shoulders. Always said we give us a call back and never call back. High agency fees and nothing works. Filed several complains but nothing sort out. the worst service I ever had. btw, we contacted the maintenance team about our window problem a week before Christmas, and called few times. they said someone will contact us after New Year. I guess it will be after the new year of 2020 since we haven't received any calls or emails regarding the problem!
From the first viewing to completion David was absolutely brilliant, he made what can be a very stressful experience feel really easy. He took our brief, found us the perfect property then drove along the process so that we exchanged contracts within a month! I can't recommend KFH enough, thanks for everything.
Other than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
Ludlow Thompson was a great estate agents - well connected, good at spotting the right buyer and incredibly helpful and responsive even in the toughest of situations. Alex Vine was professional and reliable, seeing things through until you get your home sold. Heroic! An excellent service, highly recommended
Terrible experience, really the worst service you can receive. The language we were spoken to was absolutely unacceptable.
Reiss Stuart, who was our agent, was rude, unresponsive, gave us vague answers, kept changing the price, was uncomfortable and rude when we asked questions. We were given incorrect breakdowns of our costs. The issue that raised because of that was blamed on the tenants with emails using unacceptable language. This happened 2 days before the move in, causing a delay in the move in. Due to this one of the tenants had to stay in a hotel until we could move in as she has moved to London from America.
Long story short, the agency is terrible, I wouldn't recommend it, the service doesn't get better after you move in either. Every month so far we have been questioned by our landlord whether we have paid full rent (which we always have, on time as well) as he wasn't getting the full rent. Save yourself from the stress.
The KFH office in Clerkenwell, in particular my agent Jennifer, were exceptionally helpful in securing our property to rent. She helped us through the process, and was happy to answer any of the questions we had about our first-time property hunt.
Eriselda was great to work with. Very energetic and knows the area. Ultimately rented in a different area of the city but will go back to her if we are looking at the Clerkenwell area another time.
This was my first experience finding and securing a flat in London, and James Manley made the process as smooth as possible. When it became logistically complicated (as these endeavours are from time to time), or any challenging matter arose, James handled it very positively and professionally, and I felt assured that everything was taken care of well. Also I appreciated that James always answered all my questions, responded promptly and made me feel less stressed about the process in general. So, a big thank-you to James and the whole team at Dexters Shoreditch, who I would absolutely consider working with again the next time I need to move into a flat in London.
Arron (Shoreditch Dexters' agent) is a young but already experienced professional.
He smoothed all processes and made the deal quick and easy.