Ascot Estate agents

Ipswich

Pauline Scott Property Management Ltd  - Martlesham

Marks & Mann Ltd - Martlesham

Austwick Berry Estate Agents - Kesgrave

haart - Kesgrave

Fenn Wright - Kesgrave

Fine & Country - Woodbridge

Am amazing company, fantastic communication from start to finish, found a property that I was interested in and was met up with a fantastic agent who showed me around and was professional and answered any questions I had, the team to whom I communicated with via email was very professional and replied to me each time promptly I would highly reccomend Pauline Scott for making a move so easy and stress free would highly recommend them.

Shady agency, takes holding deposits without holding any properties.

Really bad agency. Our boiler is doesn't work. And they have to give us service but they don't do nothing. house is cold winter already start our boiler is not working but they don't care . Don't choose them they're really bad.

STEER CLEAR unless you want a world of pain

Dreadful customer service, very unhelpful don't return calls.  Took me ages to get a refund owed to me

Really good agency - they have been so helpful to me, and really constructive and positive. Huge improvement on the previous agency that handled my tenancy. Recommend them happily.

Pauline Scott - I have been renting a home for almost a year in Ipswich Town centre. Right from start of the tenancy till the end of tenancy - the team of these professional people have always been very responsive to mails and calls, supportive for the issues or problems reported.

Despite issues which have compelled me to leave (which I never have expected) which were dependent on 3rd party to fix - Pauline Scott have gone as much far as possible to co-ordinate and help around sorting them.

Although - lot of experiences of delays with landlord, 3rd party and BMUK could have been avoided, I wont be blaming PS for the issues that left me leaving the house.

I do feel there is space for improvement with PS in renting property with due checks of issues, working only with responsible landlords/owners and trying to be bit more authoritative in getting things done.

Thank you for all the help all of you! - Joe, Ellie, Kirstie, Inga, Annie, Clarrie and rest of the team whom I may not have interacted during the course of tenancy.

Friendly agenst, very helpfull, lovely properties. Overall very good experience.

AVOID AT ALL COSTS. I have recently moved into a property with this agency and since I moved in (5 weeks ago) have had no working hot water at all. I have reported this issue time and time again by both phone and email. All I have been given is excuse after excuse and am STILL waiting to have any working hot water! Pauline Scott know this is the first time I have rented a property and to be perfectly honest I believe they are completely taking advantage assuming I do not know how the process works and do not see me as a priority even though we are hallway through Winter. I have no idea if my Landlord is even aware of the issue but I will certainly be taking this higher.

If I could give this agency minus stars I would have.

If no stars were possible they would get a zero rating.  Do not return calls.  Not interested once property has been let.  Take months to sort out problems even though there is another party renting the property they still cannot manage to sort out paperwork getting my name off the lease.  Absolutely useless.  Avoid at all costs.  Use a different agent if you want a professional service!!!!!!

I can highly recommend Pauline Scott Property who found me my new rental property in Ipswich. Annie recommended a viewing of the property and I was really happy with the service. t’s a real personal service and Joe and Ellie kept in touch every step of the way to ensure a smooth and stress-free process. I can’t thank them enough. The whole team were absolutely amazing.

Terrible. Its my first time to rent a flat, after i have paid all the fees in time, they just gave the keys without showing me how to operate the heating etc... I dont have heating despite me calling them and practically begging for them to come and sort it out, none of them came. I believe this is their responsibility and not mine. The worst ive ever experienced here.

Pleasant experience, would highly recommend as staff helpful and very knowledgeable.

Great Service from a great team, I have just sold my flat recently with them and recommended this agent to my friend as there knowledge of the area and experience really helped. Prompt responses and general good all round service. Straight forward to deal with.

The worst letting agency ! 
Booked an appointment to see a 2 bed flat for a Satuday. In the same day, 2 hours before the appointment, they’ve e-mailed me

 “Good Morning,
 
I am emailing as unfortunately we are going to have to cancel the viewing for today at Woodbridge Road.
The landlords currently have keys as they are doing works.”

I said ok, this could happen. So i’ve asked for another booking anytime that week between 12-17. The’ve said on Wednesday at 2pm so I’ve confirmed the booking. On Thursday night I was scrolling Zoopla to see the add and out of nowhere, the add was no longer available. So I’ve e-mailed them to see if the booking was still available, and they respond again 1-2 hours before

“Good morning Laurentiu,
 Unfortunately we are yet to receive the keys back to the flat so we are unable to carry out a viewing today.
 Once they are back, we will contact you to arrange another day.
 I apologise for any inconvenience this may have caused.”

I said okay, this looks doggy but this is not the end of the world. Same day, my girlfriend and I was looking on other properties and she found another 2 bed flat, different location but still same s**t company. So she e-mailed them without me knowing or speaking with her about what happend. When she came home she showed me the e-mail she received:

“Dear Bianca

As we don’t currently have the keys in the property then I cannot book a clean.

I can book you in once we receive back” 

From there you can see this agency is poor managed and the people working there don’t give a @&-£. I hope you see this, I haven’t even e-mailed back, but for deffo I won’t ever.

not correct agency. end the meeting 30 minutes before appointment.   lazy agents and a stupid woman.  gross attitude and hypocritical behavior. ????????????

We were selling our rented property. Communication was non exsistent, we had to keep ringing them to ask how things were going. shocking service

Staff are very friendly and nice, more than happy to help. Their very good at listening to ‘complaining tenants’ and getting things solved. I phone up about a water leak and they got someone out he very same day! To have a look and fix the problem, even though the water was coming from a non-Pauline Scott Property.

Appointment booked, left voicemail to confirm.  30 minutes waiting at the property, 4 calls with nobody answering, leaving a message for someone to call me urgently, of course nobody bothered.  Finally got through to some incompetent male telling me I didn't confirm the appointment.  What a joke of a company,  absolutely no customer service and a rude lady in the backigrpund barking 'I didn't confirm'.  I'm sure the landlords don't know about this shower and would be disgusted.  I'll take my business elsewhere, regardless of what properly they have available.

Absolutely awful, let's 40+ people live in a 2 bed house dispite it not being safe and upsetting multiple neighbours. The tennants are violent, noisy and have police and social services visit daily. The house is trashed, graffiti everywhere, the tennants have broken items of mine, and my landlords property (wall/gate/shed)stones and rubbish being thrown over daily. Lots of food waste stored outside, i festations of mice and cockroaches - when I've asked pauline Scott to investergate this they block me! My landlord is seeking legal advice against them as they will not communicate with me.

Love Pauline Scott Property Management !!! Seriously, these guys are very attentive to tenants and very responsive! This is the first time I have used this agent but would consider using them again!

Very professional agent , went beyond my expectations,  efficient and polite staff !

I’ve never had any problems with this letting agent, friendly atmosphere in the office, a pleasure to deal with

Worst Property Agents, they just want to let out their landlords property without looking into the status of the property whether it is in a condition suitable for tenants to live in and what all they are promising is available in a good condition or not. We had faced very troublesome time with Pauline Scott, where the property we lived in was having drainage problem - which got resolved only after a month, Mattress - had springs coming out and were hurting the body - this got replaced after a month due relentless follow-ups. the house overall was not clean as well and the Oven and Hob were in the very bad state and not cleaned. We had to get it cleaned. Furniture was not at all good and was damaged in most places. As our hotel stay was getting expired and this was the only option available for us to get into we had to take it, but others please look for other agents and please look properly the property atleast twice before finalising with this agent.
They speak all sweet words (office staff as well as the individual who comes to show the property) and also promise to get the property in a clean and neat condition with all problems rectified before tenant moves in but nothing happens and they are also not ready to show the property again before our check-in which will allow us to verify if the problems are rectified. Never ever go with this agent for your property tenancy. the only advantage for people coming in for short term onsite is that Only Pauline Scott offers a 3 month Tenancy Agreement (while others do a minimum 6 months) and the fees are less compared to other agents, but then one needs to suffer for 2 months to get the flat free of major problems and make it in a liveable condition.

This agency is horrible lazy people bad communication

Worst state agency ever!! Before renting the flat they told me it was clean and all in good order and none of that was true. Also, they keep delivering me bills from the previous tenant and expect me to pay for them!! Crazy!!
The building has a new security key service and they told me that I must pay for it and I am not even the owner... maybe they also expect me to give them the key I bought...

I don’t know who can give a 5 star rating, but are the worst staff and agency that you can deal with!
They came inside your flat, without let you know, like rats, if you need them, have a problem or something else, they don’t give a.......
Why google ain’t got 0 star????

I have nothing but praise for the Pauline Scott staff. They have been courteous, kind and understanding. Housing is a very difficult business and lives are affected by individual experiences and my experience has been wholly positive

Absolutely bloody awful - taken 5 months and still not fixed the cooker or changed the illegal light fitting in the bathroom - once im out of here will never use them again.

Iv been with Pauline Scott for almost 2 years and they are great people,they have been very fair with me as I dnt need to explain myself here but so far they have been very kind to me,although they might be slow in responding to issues but once on it they solve it easily.will carry on using them as am waiting for a bigger apartment from them soon and I believe they are more than capable to help me move soon.Thanks Pauline Scott management

Stopped using them for my rental property as they caused more problems than they solved! They rang my tennent to say she hadn't paid her rent & they weren't even the agent anymore! Some staff members are very rude!

absolutely terrible service! pulled the plug on a deal 5 days before we were due to move 330 miles!! i would avoid this business with the plague. shocking service and damn right rude!!!! still awaiting my referencing fees to be returned because the boss was still on holiday mode and couldnt be arsed to return them the day he gets back from cuba!!!

i have never experienced such lack of professionalism and care!

Great service, reply to all needs and very kind people

One of the worst letting agents in the business. Miss management, poor service, no due diligence shown at all. A warning to anyone who thinks of using these absolute cowboys in future.

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