Back
Close
- Compare agents
- Online valuation
- Explore my area
- Home toolkit
- News & guides
- Estate agents by area
- Sold house prices by area
- Estate Agent ValuationRequest an in-person valuation with an agent to discover your property's true market value.
- Online Valuation ToolGet a free instant estimate of your home's value.
- EPC CheckerFind out if your home has a valid Energy Performance Certificate.
- Listing MonitorAlready on the market? See how your online property advert is performing.
- Selling guides
- Estate agent guides
- Mortgage advice
- Conveyancing guides
- Property news See All News & Guides
Sign in
Agent shortlist
HouseWorth
© GetAgent Limited 2025
Is this your branch? Claim your page here.
- Ascot Estate agents
Ascot Estate agents
Closes at 8:00pm
1C Betts Avenue, Martlesham Heath, Ipswich, IP5 3RH
Ascot Estate agents are an estate agent in Ipswich. They mainly list properties in IP5, IP4 and CO5. Over the last 6 months, they've listed 22 properties, with 26 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:00am - 8:00pm
- Tuesday 9:00am - 8:00pm
- Wednesday 9:00am - 8:00pm
- Thursday 9:00am - 8:00pm
- Friday 9:00am - 8:00pm
- Saturday 9:00am - 8:00pm
- Sunday 9:00am - 8:00pm
View all details
Ascot Estate agents Reviews (115)
Have you used this agent?
48%
12%
1%
1%
38%
All (115)
Seller (2)
Buyer (0)
Landlord (11)
Tenant (50)
General (52)
D Nikolov
Very good agency. Me and my family used this agency to rent a house. They find us house very fast. Perfect communication, very lovely, nice and kind staff. After we leave the property, we cleaned it very well and they returned the full deposit.
I strongly recommend it.
Tenant
24th May 2025 (23 days ago)
Anonymous Homeseller
DAVID WAS ON TIME POLITE INTERESTED IN THE PROPERTY VALUED WELL AND HAD PEOPLE IN TO VIEW WITHIN 24HOURS. HE SEEMS TO HAVE A DAIRY OF POTENTIAL BUYERS ON HAND FROM THE ONSET.
Seller
23rd May 2025 (24 days ago)
M Dapar
Extremely POOR Service. I have a family member renting and the house is in despicable condition for months. So many emails and calls, and no action taken at all. If anyone knows what the next steps they should take to get these guys to take some action please let me know.
Tenant
23rd Jan 2025 (21 weeks ago)
D manister
This company did not back us (the tenant) over disputes when we vacated a rental property they looked after. They tried to intimidate us into giving up our full deposit (when we ultimately got half back when it went to dispute) when we provided evidence that suggested we were in the right. They ignored our emails when we needed their support and I’m not even sure they know the laws very well. Poor agent.
Tenant
17th Nov 2024 (6 mo. ago)
J Basham
As a landlord with some experience of other letting agencies I’d like to say that the team at Pauline Scott have been brilliant. They have made renting what was previously my home, so easy. Respectful, professional & efficient. Highly recommended.
Landlord
10th Nov 2024 (7 mo. ago)
K Porter
Failed to arrive for two viewings, massive waste of my time on both occasions. A Genuinely incompetent set of individuals. Will be avoiding any property under their stewardship.
30th Sep 2024 (8 mo. ago)
K pawar
The worst rental management service till now ever to be in the UK. Absolutely useless and not reliable.
Landlord
30th Sep 2024 (8 mo. ago)
A Downing
They have been my rental management company for a few years now and definitely the best one yet. Always polite and friendly when I call,always happy to help and sort out any issues very promptly. I feel safe and supported in my rental property.
Sadly it's gone very downhill! You tell them about a roof leak and they send a plumber ????. You have to call constantly to get things done and the landlord has no idea you're going through this!
Tenant
19th Aug 2024 (9 mo. ago)
S Jardine
Shockingly Incompetent, agents unable to make an appointment on time, no notice of landlord's representative entering your rented accommodation.
Oh and the inability to count to ten!
Tenant
24th Jun 2024 (11 mo. ago)
R Riddell
I’m a big fan of the entire team. They manage a small number of our properties in Ipswich
Landlord
6th Jun 2024 (1 year ago)
E Last
Terrible service, every time you raise a maintenance issue it’s ignored until you chase it. The staff never have any idea what you’re referring to when you call to chase. Very accusatory in their communications. All in all not a great experience start to finish
Tenant
2nd Jun 2024 (1 year ago)
F sagar
A friendly property letting agency. This feedback is a late post but worth repeating.
I contacted them during the peak of Covid (April 2020). They gave me a property without breaking clause because my job was also not stable. They gave me a firm support when I needed the most. And I shall always remain obliged for it.
Tenant
24th Feb 2024 (1 year ago)
G Smith
Useless agency with uneducated staff. They can't deal with simple problem. Liars!. Never deal with them.
23rd Feb 2024 (1 year ago)
D Hedgley
Horrendous agency. Absolutely useless. They lie to cover their inadequacies and there are many !
I was a long term tenant and quite frankly the lovely owner may as well have set fire to his money. I once called the emergency line as I had water pouring into the kitchen at 3am ( I never ever received a call or any help i fixed the problem myself ) ! I fixed 95% of issues myself as it wasn’t worth the time and faff to get them to help. When the lovely owner got poorly they took the opportunity to throw me out with two months notice even though they knew the owner and myself had changed the contract to a year.
They are useless, inadequate and have no interest in the clients, only in the money . STEER CLEAR AT ALL COSTS !
Tenant
30th Jan 2024 (1 year ago)
K Hart
Nothing but friendly respond immediately
20th Nov 2023 (1 year ago)
Aaa
AVOID THIS SCUMBAG SHAMELESS AGENCY AND 8 WESTERFIELD ROAD IS FULL OF BEDBUGS, JUNKIES, THIEVES AND SCUMBAGS!!!!!!!!!!!!!!!
Only rent from them if you are happy to be disappointed. They have no shame or sense of responsibility for the house maintenance and the tenant's well being! The house has been infected with bedbugs for 18 months and still is to this day because they refused o treat it properly and in the end they refused it completely. They refused to fix a room covered in mould despite asking 3 times and in the end I had to do it myself. There was a constant lack of hot water despite telling them about it twice. They refused to repair a heater lying it never worked in the first place when it did! It took them weeks to fix lack of hot water in the shower room. They didn't maintain the carpark causing overgrown trees which caused parking issue as well as damage to the car! Every Time there was an issue they said that they will call me back and they never ever did! They also hanged up on me when I refused to accept their negligence! It's strange that they are still in business considering how unprofessional they are!
Tenant
1st Nov 2023 (1 year ago)
S Vanmeter
Unbelievably rude and unprofessional. I now skip by any houses up for rent by Pauline Scott. No tour of the house, worker just stood there scrolling on phone then chucked a piece of paper if interested. Utter disgrace
Tenant
22nd Sep 2023 (1 year ago)
M Larson
Do not attempt to rent through them.
Neglectful, unprofessional and abrupt.
Worst customer experience I've had in my life. Unbelievably rude employees who respond when it suits them
After a battle with them on a refundable hold deposit, we contacted the director who did not respond. Only sent our money back with no response on his findings.
As first time buyers/renters, it put a sour taste in our mouths.
22nd Aug 2023 (1 year ago)
L Rymell
I have had Pauline Scott manage my property for a number of years . They have always been professional, on the ball and very pleasant to deal with .Thank you , Pauline Scott !
Landlord
22nd May 2023 (2 years ago)
H Turner
Very bad experience using this particular "property management" poor customer service, extremely terrible at handling situations.
Was treated with no care or respect. Was just a means to money.
9th May 2023 (2 years ago)
N Rahif
If you are on the hunt for landlords who will treat their tenants like animals and helpless agents who will always be on the landlords’ side and will never voice your concerns or address anything that requires landlords to pay, then Pauline Scott is your go to agency. Also if you are a cheap landlord who doesn’t understand their responsibilities and think their only role in letting their property is to receive money every month, then you’ve found your perfect match. Congratulations!
Tenant
18th Apr 2023 (2 years ago)
W Fernyhough
Rented under Pauline Scott for 18 months, and although we had a few minor issues with the rental property, they were put right ASAP. Overall, a professional service and friendly and attentive staff
Tenant
14th Apr 2023 (2 years ago)
N Rathod
I would not give even one star..
I shifted recently in UK and they showed me different room video and room provided was different. Fraud
Staff are not kind they don't even care after you sign a contract.
Tenant
6th Apr 2023 (2 years ago)
G H
This agent is a con will take your money and then lie and deceive
16th Mar 2023 (2 years ago)
R Shouche
Worst property management ever. They will not cooperate or coordinate once you have moved in and never help. Services are super slow and staff just keep repeating same stance " only so much we can do". Don't trust.
Tenant
17th Dec 2022 (2 years ago)
S Kulkarni
I moved in to a new apartment through Pauline Scott a month back. The process has been seamless and the support has been consistent.
Tenant
19th Nov 2022 (2 years ago)
S Dacruz
The most Rubbish Estate Agent I need negative stars for this
5th Oct 2022 (2 years ago)
R Hunter
Don't answer calls, not very professional, didn't help much, I would definitely not recommend them to anyone!
14th Aug 2022 (2 years ago)
Chunker
Got us moved in quickly and efficiently, staff are friendly.
EDIT: Were as nice as possible as we were moving in; but since then feel like it’s our job to get anything done since. Had multiple issues and it takes forever to get solved. We’ve called during their working hours but the phones have been turned off early, called the emergency line to which no one replied to our voice message after 3 days. Turns out no one had even listened to it. (What’s the point in an emergency phone number that no one checks? I’ve heard from a colleague they had their own set of issues with Pauline Scott..
Tenant
14th Jul 2022 (2 years ago)
I Fan
I found Pauline Scott very easy to deal with. I rented a small property in Ipswich through them for 16 months without any issues whatsoever. A few appliances (the oven and the fridge) broke down but both were promptly replaced.
Tenant
18th May 2022 (3 years ago)
A Englefield
Staff are friendly and helpful! Helped me and partner move into out home very quickly and also there to help
30th Apr 2022 (3 years ago)
J Harmer
Everyone I've spoken to has been so kind and helpful. Very efficient and friendly!
I've had an ongoing issue with my boiler and everytime I called it was never an issue. They always got back to me quickly and kept me in the loop with everything.
Cannot fault them at all
Tenant
30th Apr 2022 (3 years ago)
G varkey
A very good property management company, which completed my processes of finding a new home and the required paper works in no time. They were very responsive and I recommend them for finding properties in Ipswich.
Tenant
30th Apr 2022 (3 years ago)
K Haggar
Any thing wrong with our property always get back as soon as possible never had any issues with them
30th Apr 2022 (3 years ago)
J Brown
My landlord moved over to Pauline Scott at the turn of the new year, so far I have only had a positive experience. Quick to reply to emails and someone always answers the phone. The lady who came round for the inspection was really polite also
-Sapphirelioncgc
Landlord
30th Apr 2022 (3 years ago)
L Jeffery
A few hiccups at the beginning of our tenancy but apart from that good agent, and always prompt on the emails!
Tenant
30th Apr 2022 (3 years ago)
C teodor
Friendly staff and very responsive.
30th Apr 2022 (3 years ago)
N Rutter
Pauline Scott have been exceptionally helpful ever since we moved to Ipswich, they've been great at helping us resolve any needs we've had and have aa great rapour with the Landlords too. They were especially helpful a number of years ago when our Landlord at the time sold the house we were living in, helping a family off 5 adults find a new home, close by, and with a great Landlord... no easy task. I'd happily recommend them.
Tenant
30th Apr 2022 (3 years ago)
R sharma
I am very happy with the property management services received by Pauline Scott agency. They have recently taken over management services from the previous service provider and thus far it’s all going well.
Landlord
30th Apr 2022 (3 years ago)
C siazar
Staffs are friendly and accommodating.Weve been with pauline scott for nearly 2 years.They act quickly but the landlords don’t.
Tenant
30th Apr 2022 (3 years ago)
S Avram
Polite and friendly staff with recent improvement in communication but issues have been forgotten about and not chased up frequently over the last 4 years. It's always us doing the chasing!
30th Apr 2022 (3 years ago)
J Ryan
Great agency, always there to help and very quick to reply to any questions I have. Would highly recommend!
30th Apr 2022 (3 years ago)
J Fisher
Pauline scott property management have been a great help and informative.
When changing employment they were very helpful with my landlord during the hard financial times.
Landlord
30th Apr 2022 (3 years ago)
K berry
We have been with Pauline and Scott for 3 years now. Always so friendly and welcoming when coming into the shop. Excellent customer service. Also very helpful if we have any problems (which is very rare) they are very quick to resolve. Would highly recommend PaulineScott Property Management
30th Apr 2022 (3 years ago)
K Smith
Ignore the reviews from the past 2 weeks they are running a competition to get a months free rent by adding good reviews for them look at the reviews before this! Avoid this shady company at all costs
26th Apr 2022 (3 years ago)
K Dukes
I have been renting through Pauline Scott for 4 years now. I haven't had a problem that wasn't sorted out in a timely manner, everyone has always been friendly and helpful and I wouldn't hesitate to recommend them to other renters.
Tenant
26th Apr 2022 (3 years ago)
N blair
We have been living in this property for 6+ years, Pauline scott have had the property for the last 3 years or so. And every interaction we have had with Pauline scott has been faultless.
They have been prompt, professional and helpful at every turn and have never had a situation where we have been let down.
The property is a bungalow, and due to my partners disability this is a great help. And whenever we have needed anything sorted it has always been dealt with very quickly. Which means the world is these difficult times
As a tenant, would recommend whole heartedly!
Tenant
13th Apr 2022 (3 years ago)
Jess
Excellent experience. Staff very friendly and always happy to help!
11th Apr 2022 (3 years ago)
C ball
i have been with pauline scott over 8 years now ,
they are the best ones i ever been with , they are always helpful,
11th Apr 2022 (3 years ago)
M Zivkovic
Great company to work for, outstanding team & the best office mascot????
9th Apr 2022 (3 years ago)
G C
I have been renting with them for over 3 years and I would not change them. They have excellent service and they are very quick on responses.
Tenant
9th Apr 2022 (3 years ago)
M Degus
Pauline Scott crew, is always happy to help and very approachable. Happy with care they provide.
Many Thanks, Kamila Dygus
7th Apr 2022 (3 years ago)
C Kuszewski
Have been with Pauline Scott nearly 4 years now and have by far been the best letting agent I have been with. Always happy to help in anyway they can and some lovely members of staff. I couldn't be happier with the service they provide.
Tenant
7th Apr 2022 (3 years ago)
K Smith
The best letting agency in town. Excellent customer service and all staff are extremely efficient. Would recommend these guys again and again without hesitation!
7th Apr 2022 (3 years ago)
J Couszins
Been renting a property through them for the last 8 months. Really quick turn around from
When I viewed to being able to move in. Had a couple of issues in regards to plumbing and a couple of broken windows but all fixed now
Tenant
7th Apr 2022 (3 years ago)
B Fox
Glad I'm Renting with them, they always get back to me quickly and are very helpful!
Tenant
7th Apr 2022 (3 years ago)
C Fenton
Excellent service all through my tenancy & always available if any problems arise, highly recommend.
Tenant
7th Apr 2022 (3 years ago)
F Dumitri
(Translated by Google) Super
(Original)
Super
7th Apr 2022 (3 years ago)
S Mitchell
Have been with Pauline Scott for four years since our last letting agent ceased and they took over. We’ve had an amazing experience in dealing with them with any queries we’ve ever had. We have had problems in the past but these have all been resolved. We thank you
Landlord
6th Apr 2022 (3 years ago)
N Hardman
Eleven years, smooth sailing. Staff always helpful, respond quickly to emails. Accommodating with appointments and inspections. Even lent us the heater from their office a few years ago when our boiler broke in the snowy weather. ???? ??
6th Apr 2022 (3 years ago)
T 82
Myself and my wife have rented with Pauline Scott for 12 years now - they have always been very accommodating to our needs as a busy family of 5 with 3 young children. We've never had any issues when it comes to maintenance jobs that need doing, annual safety checks have always been a top priority always keeping us well off informed when they will be happening. Even throughout all the lockdown periods they managed to keep in touch with emails letting us know what was happening. Very happy with the service we have been provided over the years.
Tenant
6th Apr 2022 (3 years ago)
A Tuppen
The estate agents are very friendly when ever I have had an issue they have resolved it. Would recommend
6th Apr 2022 (3 years ago)
A Carolina
Staff are very friendly and nice, more than happy to help. I phone up about an issue and they got someone out to help me, To have a look and fix the problem, very happy with service I’ve received being first time renters. Thankyou
Tenant
6th Apr 2022 (3 years ago)
R With
I’ve been with Pauline Scott in the same property for 7 years. Any issues we’ve had have been dealt with fuss free & we hope to continue renting through them for many years. We are very happy here ????
Tenant
6th Apr 2022 (3 years ago)
S Wells
I haven’t lived in this property long and only been with Pauline Scott since end of January however, they have always answered my questions and been very helpful on the phone!!
Tenant
6th Apr 2022 (3 years ago)
A Brett
We have rented through Pauline Scott since 2010 when my little girl was just a few months, and this year we will see her turn 13 in the very house we moved into 12 years ago. We cannot fault the service that has been provided to us during this time it has been second to none, any maintenance problems we have had have been dealt with quickly and sufficiently. Whenever we’ve had a routine inspection the staff are always super friendly and make comments on how lovely the house is kept I would definitely say they make you feel at ease. We wouldn’t want to rent through anyone else now and hope to remain with Pauline Scott for the foreseeable future.
Tenant
6th Apr 2022 (3 years ago)
A Coleman
Proactive with getting issues sorted
6th Apr 2022 (3 years ago)
S Matthews
Great customer service. Have been very helpful in dealing with issues.
6th Apr 2022 (3 years ago)
M Coleman
Easy to talk too
Very helpful
Very understandable and willingness to help
6th Apr 2022 (3 years ago)
M Cabezo
Whenever we need are super attentive and are always willing to meet us
6th Apr 2022 (3 years ago)
A Shave
Stopped using them for my rental property as they caused more problems than they solved! They rang my tenant to say she hadn't paid her rent & they weren't even the agent anymore! Some staff members are very rude!
Landlord
22nd Feb 2022 (3 years ago)
S (Safetyconundrum)
Fast efficient service.
26th Jan 2022 (3 years ago)
Q Jacob
Upon moving in, the sofa, chairs, and bed were broken, I've been left without heat for two weeks in winter, and the agents themselves try to brush you off with promises things "will get fixed" and leave you hanging. There were also silverfish found in multiple rooms of the apartment.
One agent who was supposed to fix my thermostat and heating was in the building but couldn't be bothered to wait for the lift so went back to the office and I was left with no contact as to where they were or what he was doing until I called over an hour later.
Absolutely appalling.
Tenant
19th Nov 2021 (3 years ago)
C Gr
Terrible experience with them , I wouldn’t recommend unless you want to be treated like a human purse and only.
25th Oct 2021 (3 years ago)
P Allington
Never been in there. Only parked in the car park to go to Greggs.
17th Oct 2021 (3 years ago)
J Moreira
Felt discriminated, like they didn't want me there.
Looking for a place that according to this people was already taken when other agency call me to go see the very same place.
Went back with interest on other property, reaction was same.
Either was taken, or not available
That's a red mark for me, never going back there.
1st Aug 2021 (3 years ago)
J Beecroft
Always helpful
14th May 2021 (4 years ago)
AARON
Am amazing company, fantastic communication from start to finish, found a property that I was interested in and was met up with a fantastic agent who showed me around and was professional and answered any questions I had, the team to whom I communicated with via email was very professional and replied to me each time promptly I would highly reccomend Pauline Scott for making a move so easy and stress free would highly recommend them.
19th Jan 2021 (4 years ago)
A Kasznicka
Shady agency, takes holding deposits without holding any properties.
18th Jan 2021 (4 years ago)
E Akgün
Really bad agency. Our boiler is doesn't work. And they have to give us service but they don't do nothing. house is cold winter already start our boiler is not working but they don't care . Don't choose them they're really bad.
Tenant
28th Oct 2020 (4 years ago)
J Reviews
Very good service. Highly recommend
11th Sep 2020 (4 years ago)
M Gaur
They are helping.
9th Sep 2020 (4 years ago)
J Atkinson
STEER CLEAR unless you want a world of pain
8th Aug 2020 (4 years ago)
M Thomas
Really good agency - they have been so helpful to me, and really constructive and positive. Huge improvement on the previous agency that handled my tenancy. Recommend them happily.
Tenant
25th Jun 2020 (4 years ago)
N Tapadia
Pauline Scott - I have been renting a home for almost a year in Ipswich Town centre. Right from start of the tenancy till the end of tenancy - the team of these professional people have always been very responsive to mails and calls, supportive for the issues or problems reported.
Despite issues which have compelled me to leave (which I never have expected) which were dependent on 3rd party to fix - Pauline Scott have gone as much far as possible to co-ordinate and help around sorting them.
Although - lot of experiences of delays with landlord, 3rd party and BMUK could have been avoided, I wont be blaming PS for the issues that left me leaving the house.
I do feel there is space for improvement with PS in renting property with due checks of issues, working only with responsible landlords/owners and trying to be bit more authoritative in getting things done.
Thank you for all the help all of you! - Joe, Ellie, Kirstie, Inga, Annie, Clarrie and rest of the team whom I may not have interacted during the course of tenancy.
Tenant
12th Feb 2020 (5 years ago)
teslaaa94
Friendly agenst, very helpfull, lovely properties. Overall very good experience.
28th Jan 2020 (5 years ago)
J McFarland
I vacated a property from this agent recently due to no response. The kitchen was falling apart and ceiling leaks and lifts out of order. The Duncan Scott who comes to viewing never responds and very irresponsible.
Please avoid this agent at any cost in Ipswich.
Tenant
31st Dec 2019 (5 years ago)
B kenealy
AVOID AT ALL COSTS. I have recently moved into a property with this agency and since I moved in (5 weeks ago) have had no working hot water at all. I have reported this issue time and time again by both phone and email. All I have been given is excuse after excuse and am STILL waiting to have any working hot water! Pauline Scott know this is the first time I have rented a property and to be perfectly honest I believe they are completely taking advantage assuming I do not know how the process works and do not see me as a priority even though we are hallway through Winter. I have no idea if my Landlord is even aware of the issue but I will certainly be taking this higher.
If I could give this agency minus stars I would have.
Tenant
14th Dec 2019 (5 years ago)
S Rahman
Really good agency
5th Dec 2019 (5 years ago)
P Sutcliffe
Highly recommended letting agent.
Landlord
5th Dec 2019 (5 years ago)
J Dawson
Great management company been using them for years
5th Dec 2019 (5 years ago)
F 07
If no stars were possible they would get a zero rating. Do not return calls. Not interested once property has been let. Take months to sort out problems even though there is another party renting the property they still cannot manage to sort out paperwork getting my name off the lease. Absolutely useless. Avoid at all costs. Use a different agent if you want a professional service!!!!!!
Landlord
3rd Dec 2019 (5 years ago)
M Gowler
I can highly recommend Pauline Scott Property who found me my new rental property in Ipswich. Annie recommended a viewing of the property and I was really happy with the service. t’s a real personal service and Joe and Ellie kept in touch every step of the way to ensure a smooth and stress-free process. I can’t thank them enough. The whole team were absolutely amazing.
Tenant
21st Nov 2019 (5 years ago)
L Calica
Terrible. Its my first time to rent a flat, after i have paid all the fees in time, they just gave the keys without showing me how to operate the heating etc... I dont have heating despite me calling them and practically begging for them to come and sort it out, none of them came. I believe this is their responsibility and not mine. The worst ive ever experienced here.
Tenant
19th Nov 2019 (5 years ago)
Mav1969
They do what they say they do.
11th Oct 2019 (5 years ago)
J Golding
Pleasant experience, would highly recommend as staff helpful and very knowledgeable.
3rd Sep 2019 (5 years ago)
L Nicolae
The worst letting agency !
Booked an appointment to see a 2 bed flat for a Satuday. In the same day, 2 hours before the appointment, they’ve e-mailed me
“Good Morning,
I am emailing as unfortunately we are going to have to cancel the viewing for today at Woodbridge Road.
The landlords currently have keys as they are doing works.”
I said ok, this could happen. So i’ve asked for another booking anytime that week between 12-17. The’ve said on Wednesday at 2pm so I’ve confirmed the booking. On Thursday night I was scrolling Zoopla to see the add and out of nowhere, the add was no longer available. So I’ve e-mailed them to see if the booking was still available, and they respond again 1-2 hours before
“Good morning Laurentiu,
Unfortunately we are yet to receive the keys back to the flat so we are unable to carry out a viewing today.
Once they are back, we will contact you to arrange another day.
I apologise for any inconvenience this may have caused.”
I said okay, this looks doggy but this is not the end of the world. Same day, my girlfriend and I was looking on other properties and she found another 2 bed flat, different location but still same s**t company. So she e-mailed them without me knowing or speaking with her about what happend. When she came home she showed me the e-mail she received:
“Dear Bianca
As we don’t currently have the keys in the property then I cannot book a clean.
I can book you in once we receive back”
From there you can see this agency is poor managed and the people working there don’t give a @&-£. I hope you see this, I haven’t even e-mailed back, but for deffo I won’t ever.
7th Aug 2019 (5 years ago)
P Angelov
not correct agency. end the meeting 30 minutes before appointment. lazy agents and a stupid woman. gross attitude and hypocritical behavior. ????????????
6th Jun 2019 (6 years ago)
Anonymous Homeseller
We were selling our rented property. Communication was non exsistent, we had to keep ringing them to ask how things were going. shocking service
Seller
9th Feb 2019 (6 years ago)
R Kinge
Staff are very friendly and nice, more than happy to help. Their very good at listening to ‘complaining tenants’ and getting things solved. I phone up about a water leak and they got someone out he very same day! To have a look and fix the problem, even though the water was coming from a non-Pauline Scott Property.
Tenant
15th Dec 2018 (6 years ago)
I Roberts
Appointment booked, left voicemail to confirm. 30 minutes waiting at the property, 4 calls with nobody answering, leaving a message for someone to call me urgently, of course nobody bothered. Finally got through to some incompetent male telling me I didn't confirm the appointment. What a joke of a company, absolutely no customer service and a rude lady in the backigrpund barking 'I didn't confirm'. I'm sure the landlords don't know about this shower and would be disgusted. I'll take my business elsewhere, regardless of what properly they have available.
12th Dec 2018 (6 years ago)
C B
Love Pauline Scott Property Management !!! Seriously, these guys are very attentive to tenants and very responsive! This is the first time I have used this agent but would consider using them again!
Tenant
21st Aug 2018 (6 years ago)
T Dellview
Very professional agent , went beyond my expectations, efficient and polite staff !
21st Aug 2018 (6 years ago)
R bonner
One of the worst letting agents in the business. Miss management, poor service, no due diligence shown at all. A warning to anyone who thinks of using these absolute cowboys in future.
19th Jul 2018 (6 years ago)
M Ball
I’ve never had any problems with this letting agent, friendly atmosphere in the office, a pleasure to deal with
22nd Jun 2018 (6 years ago)
P Bhat
Worst Property Agents, they just want to let out their landlords property without looking into the status of the property whether it is in a condition suitable for tenants to live in and what all they are promising is available in a good condition or not. We had faced very troublesome time with Pauline Scott, where the property we lived in was having drainage problem - which got resolved only after a month, Mattress - had springs coming out and were hurting the body - this got replaced after a month due relentless follow-ups. the house overall was not clean as well and the Oven and Hob were in the very bad state and not cleaned. We had to get it cleaned. Furniture was not at all good and was damaged in most places. As our hotel stay was getting expired and this was the only option available for us to get into we had to take it, but others please look for other agents and please look properly the property atleast twice before finalising with this agent.
They speak all sweet words (office staff as well as the individual who comes to show the property) and also promise to get the property in a clean and neat condition with all problems rectified before tenant moves in but nothing happens and they are also not ready to show the property again before our check-in which will allow us to verify if the problems are rectified. Never ever go with this agent for your property tenancy. the only advantage for people coming in for short term onsite is that Only Pauline Scott offers a 3 month Tenancy Agreement (while others do a minimum 6 months) and the fees are less compared to other agents, but then one needs to suffer for 2 months to get the flat free of major problems and make it in a liveable condition.
Tenant
5th May 2018 (7 years ago)
D Goci
This agency is horrible lazy people bad communication
27th Mar 2018 (7 years ago)
J Gambero
Worst state agency ever!! Before renting the flat they told me it was clean and all in good order and none of that was true. Also, they keep delivering me bills from the previous tenant and expect me to pay for them!! Crazy!!
The building has a new security key service and they told me that I must pay for it and I am not even the owner... maybe they also expect me to give them the key I bought...
Tenant
31st Oct 2017 (7 years ago)
S Gheorghe
I don’t know who can give a 5 star rating, but are the worst staff and agency that you can deal with!
They came inside your flat, without let you know, like rats, if you need them, have a problem or something else, they don’t give a.......
Why google ain’t got 0 star????
Tenant
24th Oct 2017 (7 years ago)
K Tomaszewska
Never again!!
4th Apr 2017 (8 years ago)
K Fuller
Absolutely bloody awful - taken 5 months and still not fixed the cooker or changed the illegal light fitting in the bathroom - once im out of here will never use them again.
Tenant
24th Feb 2017 (8 years ago)
A Koffi
Iv been with Pauline Scott for almost 2 years and they are great people,they have been very fair with me as I dnt need to explain myself here but so far they have been very kind to me,although they might be slow in responding to issues but once on it they solve it easily.will carry on using them as am waiting for a bigger apartment from them soon and I believe they are more than capable to help me move soon.Thanks Pauline Scott management
Tenant
10th Sep 2016 (8 years ago)
L Pollard
absolutely terrible service! pulled the plug on a deal 5 days before we were due to move 330 miles!! i would avoid this business with the plague. shocking service and damn right rude!!!! still awaiting my referencing fees to be returned because the boss was still on holiday mode and couldnt be arsed to return them the day he gets back from cuba!!!
Tenant
12th Aug 2016 (8 years ago)
R N-C
i have never experienced such lack of professionalism and care!
30th Jul 2016 (8 years ago)
P hayek
Great service, reply to all needs and very kind people
3rd Aug 2015 (9 years ago)
Performance stats
- % of asking price
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Average sale time
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Fee
- We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance
Listings by number of bedrooms
Listings by postcode
Number of listings
Listing market share
Activity
All
New
Price change
Removed/Sold
More agents nearby
Pauline Scott Property Management Ltd - Martlesham 0.10 mi away
Marks & Mann Agents - Martlesham 0.41 mi away
Taylor Wimpey - Brightwell Lakes 1.07 mi away
Austwick Berry Estate Agents - Kesgrave 1.07 mi away
Charles Wright Properties - suffolk 2.51 mi away
Fenn Wright - Woodbridge 2.62 mi away
Mortimers Estate agents 2.63 mi away
IP12 Lettings & Property Management - Woodbridge 2.63 mi away
Is Ascot Estate agents the best agent for you?
Compare them with other local agents
Free
Data-driven
No obligation
Related posts
- Ascot Estate agents
The Estate Agent comparison site
Our company
Get in touch
020 3608 6556
Our lines are closed
We are a company registered in England & Wales, company number 09428979.
Copyright © 2025 GetAgent Limited