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HouseWorth

Avery Residential

4.1

61 reviews

Closes at 5:30pm

52 Newhall Street, Birmingham , B3 3RJ

Avery Residential are an estate agent in Birmingham. They mainly list properties in W11, WR4 and B1. Over the last 6 months, they've listed 2 properties, with 11 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla and OnTheMarket.

Opening hours

Monday 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 9:30am - 5:30pm
Friday 9:30am - 5:30pm
Saturday Closed
Sunday Closed

View all details

Avery Residential Reviews (61)

Have you used this agent?

All (61)

Seller (2)

Buyer (1)

Landlord (18)

Tenant (22)

General (18)

M Roberts

We have just started renting through Rhubarb and have had a great first experience. A few minor admin errors but everyone has been very responsive, kind and welcoming. Tom has been great with working around our plans and being flexible!... Read more

Tenant

7th Jan 2022 (3 years ago)

S Rigg

Highly recommend to all London Landlords. Rhubarb Property (Tom) let my apartment in Central London out for full market value, to some great tenants who have looked after the place brilliantly. The whole process was very smooth sailing...... Read more

Landlord

15th Nov 2021 (3 years ago)

D Huish

First time renting. Always responsive and detailed. Very impressed so far!... Read more

Tenant

4th Nov 2021 (3 years ago)

F Lawley

Rented a property in London with Rhubarb Property - did the viewing, move and now the property is being managed by them. Throughout this they have been great, Tom our property manager in particular. Super responsive and helpful to get everything ready for our move in date and on hand to help once we're in. A much more personal, professional and better property manager then going with one of the big firms... Read more

Tenant

22nd Oct 2021 (3 years ago)

K Taylor

I've only been dealing with Rhubarb for a relatively short amount of time but I'm impressed. The best thing is the responsiveness as my experience with other agents in the past is that it's always been a struggle to get hold people. This has definitely not been the case and Colin in particular is really keen to sort issues out ( ineivtable when moving into somewhere new). Easy to deal with, responsive and "human" - I'd definitely recommend them.... Read more

Tenant

28th Sep 2021 (3 years ago)

S 25

Had a nice conversation about a rental property, team member I was talking to said he would accommodate that I work full time, I.e a lunch time viewing. Really positive call. When it came to book the viewing the next working day, I answered the phone, not much conversation etc just straight into “I only have 3pm”, I went to reply I work full time and he responded before I even finished the sentence, “I don’t work after 5pm or weekends” so basically don’t ask. And then before I could even remind him of our previous conversation, he was saying sorry nothing we can do then and hung up! Really bad customer service, I get you have hours to work as do I, but a little more of an attempt to help me find a home would have been appreciated. I.e what about a video chat and walk you through or is this the type of property your looking for we will keep an eye out for you. Not just “oh you can’t fit into my schedule, well I have no need to waste my time.”... Read more

6th Sep 2021 (3 years ago)

S Joumaki

The best agency I ever got to deal with as a tenant in London, very professional and very responsive. Have been always ensuring any issues are managed promptly, great experience and highly recommended :=) Thankful!... Read more

Tenant

4th Sep 2021 (3 years ago)

T Tripuraneni

Rhubarb are good at keeping me up-to-date concerning the flat I own, and answer any queries I have promptly.... Read more

Landlord

19th Aug 2021 (3 years ago)

M Jamail

I have been a landlord with Rhubarb for a few years now and the team are very supportive in ensuring any tenancy issues are managed in a timely manner as well as new tenants sought efficiently. The level of service and trust is strong and appreciated.... Read more

Landlord

11th Aug 2021 (3 years ago)

L Draper

Top marks to Rhubarb Property. Extremely professional, friendly and responsive. Dealt with all enquiries promptly. Took all of the stress and hassle out of the process. Thank you so much. Highly recommended.... Read more

9th Jul 2021 (3 years ago)

T O

The biggest scam agency in Birmingham. At the commencement of your housing they act all nice and professional but once those contracts have been signed, they are the most un-professional property agency. I was under contracts with Rhubarb for 2 years and during my time from the first day of move in - there was no hot water in the apartment... boiler was not working. How can you not have hot water on your first day. This was after flying several hours from the U.S to birmingham. Fast forward months later, there were leaks from the bathroom which were never fixed from the point of complaints till i moved out. Additionally, I had no heating in the apartment for several months, contravening legislation on provision of heating. Imagine living in a "luxury" apartment costing thousands monthly and despite complaints not having heating. I had no heating for over 4 months despite complaints, and throughout the winter! Imagine living in an apartment at minus degrees with no heating. Of course I fell ill due to the agency's incompetence. Legislation advises that no tenant should be without heating for more than 24 hours. My lawyers are filing a case against them based on this hazard which negatively affected me for several months. Additionally, after leaving the apartment, scrupulous charges including charges to stained carpets and curtains (which were identified on the move-in invoice as dirty and stained), in addition to items not on the invoice have been attempted to be charged to myself. Thankfully, the deposit is in dispute with the DPS. My advise to all international students, who are usually their targets, and indeed anyone searching for housing in the Midlands to avoid this particular agency.... Except of course you would like to spend a whole winter without heating in an apartment you paid for... Read more

Tenant

8th Jul 2021 (3 years ago)

A Sokell

I can't fault Thomas and his amazing team at all. Truly experienced professionals in their field. Definitely recommend!... Read more

1st Jul 2021 (3 years ago)

R Grant

Great Property Management service and their knowledge of the East London property market was superb. Rhubarb Property have managed to find me an ideal tenant with minimum fuss, and at a reasonable cost, would highly recommend to other landlords... Read more

Landlord

1st Jul 2021 (3 years ago)

C Bernal

Final update: I have been contacted by the new Rhubarb's new Property Manager and he sorted everything out with the contractors. They are fixing all of my needs and they are doing a good job, but I am only giving 2 stars because it took me three months of persistence to get to this point. I am sorry to write this review, really. The agent who showed me the house (Andy) and the agent responsible for the agreement (Vanessa) both were lovely and delivered very professional service. Regarding the customer service... It is far worse than I could have ever imagined. I barely get feedback of anything that I ask. Any minor fix, takes from 2 weeks to... I don't know how much, but It has been more than one month since I reported that my intercom is broken and I haven't even got a call from a contractor (I am not even talking about any actual appointments to fix it). I have to repeat everything about 2-3 times (having to wait 2-3 days) so it gets noticed (I am not talking about solving)... I am really tired of writing the same thing for weeks... At this point, don't think I would ever contract rhubarb services again. I wish I was more skilled in English to reflect better this customer services experience. Update: I have been contacted in order to get sorted the issues and solve the missunderstandings.... Read more

Tenant

9th Apr 2021 (3 years ago)

Anonymous Homeseller

I was almost homeless because of this agency, stay away from them!! I decided to move in Birmingham because of my university and I have seen a flat with Anton from Rhubarb Property, at the viewing I asked him what are the requirements for this flat. He said I have to pay 144 pounds for holding deposit(which I will receive it back after i succed the references and I'll move in) and 1 month rent and a garantor. Because i don't know any garantors with a salary of + 22.000 pounds a year I decided with them to pay for 6 months in advance. (i choose this flat because in the advertising was written 0 deposit scheme). After i payd the 144 holding deposit and i succed the references i have paid 3750 pounds for 6 months rent and I asked them when i will receive that holding deposit back and they said never even even on the form is written i will not receive just in case i will not succeed the references. With one day before to move in from Manchester to Birmingham i received a call from Vanessa to inform that me and my flat mate have to complete on the email that 0 deposit scheme, I tried to complete that and at the end they asked 144 pounds again for each person. I called Vanessa and I asked if that scheme is called 0 deposit why have to pay, i was never informed about this scheme and they said this money i will not receive it back. I refuse to pay this 0 deposit schele and they said i can require a classical deposit of 5 weeks. This happened with one day before! I was the next day in front of the agency to bring the keys and till i didn't send the full amount for 5 weeks deposit they didn't want to give me the keys. Imagine if i wouldn't have money i would be homeless on the street!! Is not possible to ask for more money and to inform people in the last day. Alfter I took the keys they said the flat was professionally cleaned with one day before and they require at the end of tenancy to be professionally cleaned which was not, was very dusty, kitchen was oily, empty shampoos bottles from last tenants, etc. When I enter on the site of deposit protection i have seen they didn't send the money there... Read more

Seller

9th Apr 2021 (3 years ago)

L Williams

Rhubarb have been managing one of my properties since 2016. The tenure is a testament to the excellent service that they have provided. I would definitely recommend them to tenants, landlords and those looking to buy properties.... Read more

Landlord

31st Mar 2021 (3 years ago)

A Deepthi

I was able to get in touch with them and arrange for a virtual viewing even though I was not in the country. All the paperwork was seamlessly carried out online. They have supported me in a timely fashion for maintenance as well. In all, I am satisfied with the support.... Read more

15th Mar 2021 (3 years ago)

B hollywood

Excellent service all round. Tom and his team rented out successfully and now manage my places in London. Extremely happy with all aspects of their service. One of the best agents I've worked with.... Read more

Landlord

1st Mar 2021 (3 years ago)

M Nazir

I have been dealing with Rhubarb since 2013. Initially, as a tenant in one of their managed properties and then as a landlord when I used their letting service. They also sold my property successfully. Recently, I needed some help in relation to my property, and they were incredibly supportive as always. They are a team of professionals who understand their customer needs and try to make processes easier. Based on my experience, I would definitely recommend them to tenants, landlords and those looking to buy properties.... Read more

Seller

1st Mar 2021 (3 years ago)

C Saunders

Absolute pleasure dealing with the team at Rhubarb. Responsive, professional and go that extra mile! Highly recommend.... Read more

12th Feb 2021 (3 years ago)

R Thomas

My experience with Rhubarb has been extremely positive over the last 12 months. Rhubarb, particularly Anton, have been extremely professional and quick to respond. Despite very challenging times due to the pandemic, everything surrounding the check out process has been smooth and straightforward. If I wasn't leaving the area, I'd certainly be using Rhubarb again and I'd definitely recommend them.... Read more

Tenant

22nd Jan 2021 (3 years ago)

G Sherman

As a landlord I rent out 2 of my properties through Rhubarb in London. Great customer service, hassle free and very professional. Thanks Tom. I highly recommend Rhubarb Property. ????... Read more

Landlord

20th Jan 2021 (3 years ago)

C Bernal

I am sorry to write this review, really. The agent who showed me the house (Andy) and the agent responsible for the agreement (Vanessa) both were lovely and delivered very professional service. Regarding the customer service... It is far worse than I could have ever imagined. I barely get feedback of anything that I ask. Any minor fix, takes from 2 weeks to... I don't know how much, but It has been more than one month since I reported that my intercom is broken and I haven't even got a call from a contractor (I am not even talking about any actual appointments to fix it). I have to repeat everything about 2-3 times (having to wait 2-3 days) so it gets noticed (I am not talking about solving)... I am really tired of writing the same thing for weeks... At this point, don't think I would ever contract rhubarb services again. I wish I was more skilled in English to reflect better this customer services experience.... Read more

Tenant

15th Jan 2021 (4 years ago)

S Specialists

Great team! Thank you for your kind feedback! Really happy we can help. Looking forward to building our relationship with you further. Always a pleasure to hear great feedback like this. A pleasure to be working alongside your team to provide the services you require to support your business. Anything we can help with we will :)... Read more

14th Oct 2020 (4 years ago)

T Scott

Wouldn’t use again! awful communication and rude staff.... Read more

16th Sep 2020 (4 years ago)

A Paravic

Rhubarb property agency was absolutley great choice to me and my girlfriend. We were looking for 1 bedroom flat after she just freshly moved in the UK. Considering to that and tough times with covid19 none agency were really helpful or interested to help us when we really needed to let somewhere. Rhubarb agent was very professional, showed us several apartments, always responding to messages and calls. In the end we have good brand new apartment at amazing location for a good price. We would absolutely recommend! ??????????... Read more

Tenant

16th Sep 2020 (4 years ago)

N Al-Hussaini

I had initially contacted Rhubab for a rental valuation for my new-build flat. I contacted them on a Friday afternoon, less than 2 hours later I had the document in my inbox. Following this positive interaction I chose to entrust Rhubab with the letting management of my apartment. The experience has always been positive and pleasing. Kieran and Channel are brilliant, they are proactive, good communicators and just get things done! I would highly recommend to everyone.... Read more

Landlord

8th Sep 2020 (4 years ago)

K Dunnell

absolutely appalling company. we put in an offer for a property and we got told it was fine, that move in dates were fine and just had to reply to the email. we continuously tried to get hold of Kieran although he was showing people around properties and a woman answered where we asked when do they want the holding fee and had it all gone through regarding our offer and she said ‘presumably’ and said to send the holding fee which we did. we then receive a call later on saying someone else paid it before. WHY WERE WE NOT TOLD THIS? let us to believe we got the property we wanted and instead all you care about is money and who pays you quicker. this is not how other estate agents work is is completely unprofessional and heartbreaking. i’m disgusted in the behaviour of the staff and how uncooperative they have been. do not tell someone their offer is ok and that they can pay a holding fee which we did as soon as if someone else has already done so... Read more

Tenant

25th Aug 2020 (4 years ago)

O Usher

***AVOID AT ALL COSTS*** If you are looking to rent do not go with this absolutely atrocious company! All I can say is THANK GOD for DPS! Rhubarb provided us with broken furniture and did nothing about it when we complained. THEY THEN tried to charge us over £500 for these damages at the end of the short 6 month tenancy. Like I say thank god for DPS but even then it takes 6 weeks to get your money back. DO NOT trust this company. They seem okay for landlords but steer clear if you are renting. I would not be surprised if the decent reviews are left by their own staff as that is what a lot of companies do these days. They will probably try and reply to this defending themselves but the facts are... They tried charging us £500... DPS disagreed as did we and we did not have to pay a single Penny. Don't say I didn't warm you.... Read more

Tenant

30th Jul 2020 (4 years ago)

L H

I was recommended to Tom at Rhubarb Lettings by a friend because I was having difficulty in letting my property in London due to the lockdown. Tom met me at my property in Elephant & Castle and within a very short amount of time at they had found three fantastic tenants who have now moved in. The team were always responsive and went the extra mile. I’d 100% recommend them!... Read more

Landlord

15th Jul 2020 (4 years ago)

R Mansion

Tried to call them several times today with no answer and got voicemail every time. Eventually I left a message asking for a call back which didn't materialise and finally at about 5:10pm someone answered to say the only way to arrange a viewing at the moment was to submit an enquiry through an online channel. Well had their website or the answer machine recording made it clear that this was the current process then this is what I'd have done. Yet nowhere did it say I couldn't arrange a viewing by phone. So I submitted an enquiry via the website saying I felt the poor service today didn't give a very good first impression and asking to arrange a viewing. They quickly emailed back discussing booking me in for a viewing but completely overlooked my feedback about the difficulties I'd had contacting them today. So I replied saying I'll leave it and find another agent. I know it's difficult at the moment what with COVID and apparently they are home working but why can't they have calls forwarded to a mobile so someone still actually answers the phone ? Or why couldn't the person who answered the phone just now have booked me in? End of the day if they are hard to do business with now I can only imagine how bad they must be if you're a tenant with a maintenance issue. There's enough properties and agents in the area to mean I don't need to rent from a company who gives the impression they don't value my custom so I'll gladly take my business elsewhere.... Read more

6th Jul 2020 (4 years ago)

G Westcott

Really helpful and supportive throughout my whole tenancy. Always quick to reply and always an efficient response!... Read more

Tenant

4th May 2020 (4 years ago)

Anonymous Landlord

As professional landlords, we’ve been looking for a more reliable and competitive full management service for our London portfolio. Rhubarb Property have proven an excellent choice. They give us feedback every step of the way during the letting process and give us confidence that tenants will get a fast response if needed. We have no hesitation in recommending Tom and his team for a professional, friendly and reliable property service.... Read more

Landlord

30th Jan 2020 (4 years ago)

J Glavin

Rented with Rhubarb for years and only ever had easy, positive and friendly interactions with everyone in the office. Highly recommend them, any maintenance issues dealt with quickly and efficiently. Great letting agent.... Read more

Tenant

13th Jan 2020 (5 years ago)

D Whitehouse

Great experience renting through Rhubarb - every staff member is kind, professional, clear communication at all times. I was a tenant for 4 years and they were consistently helpful and fair. SO MUCH BETTER and so REFRESHING compared to my previous experiences of the previous 10 years. Best ever, highly recommended... Read more

Tenant

3rd Jan 2020 (5 years ago)

S Lee

Really professional staffs, I do not need to worry about anything after contract.... Read more

14th Dec 2019 (5 years ago)

S Jha

Good experience with the letting agent till date.... Read more

27th Nov 2019 (5 years ago)

C Blakeley

The best estate agent I have ever rented a property from! Always quick to respond and address my issues. Also totally flexible in arranging to re-rent my property when I had to end my tenancy early due to starting a new job. I would happily rent from them again in the future!... Read more

Tenant

25th Nov 2019 (5 years ago)

A Patel

Professional and have good knowledge of the housing market in Birmingham especially Edgbaston and Harborne.... Read more

24th Nov 2019 (5 years ago)

A M

Literally the worst letting agent you could ask for. Having been there tenants for 4 years without causing them literally no issue, they were extremely devious during our check out. We had to move out only because we were leaving the country and gave over 4 months notice & paid reletting fees. They claimed if the apartment was clean during checkout the deposit would be refunded (2months rent FYI) even when we asked abt early termination. They refused to give us the deposit claiming it is loss of rent despite us paying reletting fees & flat was not advertised at all. they had secretly let the flat and wanted to keep the deposit too. Thankfully after raising the issue with DPS they provided us with the full refund. After staying in their property for 4 years this literally how they treat you... money mongers.... Read more

Tenant

23rd Oct 2019 (5 years ago)

S Sree

Such a bad service, liers giving false commitments and lazy fellows not doing anything before tenants are moved in.... Read more

Landlord

6th Sep 2019 (5 years ago)

J Grd

Rhubarb property has been by far the best agency I delt with. Their professionalism is outstanding and their customer service as well. My full tenant experience, from administration task when getting the appartement, maintaining/fixing items which needed to be looked at during my tenancy, to planning new viewings when I moved out, I always received quick, clear information and got maintenance support on time. Thanks particularly to Andy , Kieran and nikita for their consistent level of support.... Read more

Tenant

5th Jul 2019 (5 years ago)

T naylor

Arranged to do gardens for Rubarb. Fast effective and the agent was very helpful with great communication regards Tom @ Greenfingers Gardens... Read more

8th Jun 2019 (5 years ago)

L Bristow

I have been using Rhubarb Property as my letting agent in Birmingham since I took ownership of a property there at the start of this year. They came highly recommended by a friend who has been using them for several years. I cant speak highly enough about their level of service so far. Communication and customer service is excellent and very much appreciated. Their fees are also lower than I could find anywhere else but dont be fooled by the lower price its not reflected in the level of service. They also managed to rent my property the day the keys were handed over and have just extended it for another 6 months.... Read more

Landlord

9th May 2019 (5 years ago)

J Hurn

Superb service during my relocation to Birmingham and so thankful for the team in the office for all the hard work at short notice... Read more

19th Oct 2018 (6 years ago)

W Johnson

Thomas Avery / Rhubarb Property rented my apartment in London out several times over the past 6 years, and they have been nothing but professional and efficient. Their friendly independent service makes it easy for a busy person like myself to not have to worry about anything. Highly recommend... Read more

Landlord

19th Oct 2018 (6 years ago)

D Irvine

Great service from Tom and the team in helping rent out my property in London. Would highly recommend... Read more

Landlord

9th Oct 2018 (6 years ago)

M Junnayd

My one year in Manchester made easy thanks to Andy and the team @ Rhubarb. Always at hand whenever required with no issues. Thanks again!... Read more

Tenant

27th Sep 2018 (6 years ago)

J Reid

Me and partner have used a number of letting agents in Manchester, by far Rhubarb Property have provided the best service. Freindly, accessible, and straight forward. Thomas Avery and his team have been a massive help to us when needed. Can't recommend them highly enough!... Read more

Tenant

26th Sep 2018 (6 years ago)

F 862

We have recently had the pleasure of working with Tom Avery and his team at Rhubarb. We have provided signs for their Birmingham office. During the course of the signage project we found Tom and his team to be very professional but at the same time friendly and approachable. It was a privilege to FASTSIGNS to be able to assist Tom in enhancing Rhubarb’s Birmingham premises with creative and effective signs . . . Tom was so easy to work with. We all very much look forward to continuing our happy association with Tom and his team at Rhubarb.... Read more

16th May 2018 (6 years ago)

M Mirza

We have worked with Tom, Andy and the team at Rhubarb on various property transactions for a number of years now. They are experts in their field and their professional and personal approach is most refreshing. Here’s to many more years of a quality service and valued contribution to the Midlands and wider property sector.... Read more

8th May 2018 (6 years ago)

A Surace

THEY WILL ASK YOU TO MAKE AN OFFER TO INCREASE THE PRICE AFTER THE VIEWING SAYING THAT OTHERS WILL PAY A BETTER ONE, WHEN THEY ACHIEVE A HIGHER PRICE THEN THE ONE ADVERTISED THEY RENT IT. THE PRICE SHOWN ONLINE IS JUST TO ATTRACT CLIENTS AFTER THE VIEWING THEY MADE LIKE AN AUCTION This agency provided a bad service and didn’t behave in a professional way to the limits of legality. I was looking for a flat to rent urgently, after a couple of hours they advertised a studio flat and I was one of the first to call and I wanted to rent it straight away but it wasn’t possible because the agency said that I need to view it first then I can rent it, so I waited 2 days for the viewing appointment. After the viewing I told them to send me all the details for the payments and to confirm the rental price, he told me that if I want the flat I have to make an offer superior from the rental price advertised (I was the first to do the viewing) because they had more people in the list that wanted the flat as well. I told him that I have no intention to do an offer because its not an auction I wanted to rent it with the price advertised. After I didn’t hear from them, I waited the whole day for the agency to contact me then I sent them an email. The day after they didn’t call me neither so I gave them a call to see why they didn’t call back. They said that someone else offered a better price for the rent and its not available. After the call I received an email that unfortunately I didn’t get the flat. AFTER THIS THEY SENT ME A LINK OF ANOTHER FLAT THAT IS FAR AWAY FROM THE LOCATION THAT I AM INTERESTED AND THAT HAS BEEN FOR A LONG TIME ON THE MARKET.... Read more

Tenant

9th Sep 2017 (7 years ago)

A Shah

Tom and his team have really impressed me with their proactivity, professionalism and market expertise. I highly recommend them :-)... Read more

19th Aug 2017 (7 years ago)

I Galloway

Rhubarb promptly resolved an issue we had with late payment from a tenant which we were very happy about.... Read more

Landlord

15th Aug 2017 (7 years ago)

H Farah

Quick, affiant and very professional hassle free. Love using Rhubarb property. Highly recommend it.... Read more

30th May 2017 (7 years ago)

I Galloway

Disappointed they don't pay on time for managed properties — that's a bit sneaky and underhand. Nearly left us with overdraft fees.... Read more

Landlord

13th Feb 2017 (7 years ago)

T Frankel

Rhubarb Property has rented out and managed two flats for us for over eight years without any problems. As we are located in London its good to know that we can leave everything just to them with complete confidence.... Read more

Landlord

15th Aug 2016 (8 years ago)

J Crocker

Tom and his team have done a fantastic job in managing lettings for me over a number of years. I highly recommend the quality of the service provided.... Read more

Landlord

5th May 2016 (8 years ago)

J Harvey

Rhubarb Property have been fantastic, they've found us a house in double quick time and have been so friendly and helpful. I would highly recommend them to anyone looking for a property. Thank you Rhubarb Property, especially Tom and Kieran. :)... Read more

Buyer

4th Mar 2016 (8 years ago)

M Isaacs

Rhubarb property are one of the best property management companies I have dealt with. Very reasonable fees, highly professional and friendly staff and any problems were dealt with swiftly and efficiently. Would recommend them to anyone looking in the property market.... Read more

23rd Feb 2016 (8 years ago)

D Laurence

Really needed an apartment in Birmingham and being from London had no clue as to where we should look! Tom & Charlotte were incredible and found us what turned out to be one of the best apartments I've ever lived in - great location, facing a park, lovely area and development!! Definitely 5 stars! ... Read more

Tenant

17th Feb 2016 (8 years ago)

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