E Parker
Terrible service, appalled by how they treated an old lady. They need to educate their staff in good customer service, creating a positive experience and doing the right and honest thing. Greedy crooks! Terrible recommendation of conveyancing services that will end with the ombudsman. *do not touch with a barge pole*... Read more
2nd Jan 2025 (17 days ago)
C Hart
Very happy with service provided from Dacre Son and Hartley Keighley. Ian and his whole team have been great. Used their services for our sale and couldn't fault. Very proactive working through the sale to exchange and completion. Thank you!... Read more
Seller
5th Apr 2024 (9 mo. ago)
I Jones
Very disappointing. Wasted a week of precious sale time, waiting around for the marketing of our property to be forwarded. Awful marketing and overall, an utterly unprofessional service. Clearly disinterested in helping us... If your boss isn't interested in the business, what hope does the rest of your team have?... Read more
Seller
30th Aug 2022 (2 years ago)
S Brooks
Excellent help from Dee!... Read more
15th May 2022 (2 years ago)
N Bilny
Poor communication ! Unprofessional service, made an offer on property and placed on waiting list before a decision was made . Thereafter kept in dark until an attempt was made for some feedback by phoning Office direct, only to be told that someone would phone back to let me know state of progress. No one ever did thereafter! Property in question now sold as it has been taken off website. Would have liked to have been kept informed but ??? Inspires confidence with any future transactions with this company (who like any estate agents asks for feedback ) but appear not to communicate themselves ! This Company is usually okay in past transactions but not this time .... Read more
12th May 2022 (2 years ago)
Had my property for sale with them for approx 10 weeks .DIdnt get feedback. Photos were awful no viewings in last month at all switched to another company sold in 4 days it's like they cant be bothered and be careful if you leave them they will charge you£180... Read more
Seller
12th Apr 2022 (2 years ago)
R H
Not very proffesional... Read more
19th Mar 2022 (2 years ago)
A Addy
Thank you to everyone at Dacre son and Hartley for all of your help and the gift box we recieved from you was such a special touch. Thank you!!... Read more
17th Sep 2021 (3 years ago)
J Seng
The team at Dacres have been extremely helpful and we are so grateful to them for making our move go smoothly. They have been fantastic at communicating with us and making sure progress was made at every stage of the process. We will be recommending them to friends and family and will certainly use them again in the future.... Read more
26th Jul 2021 (3 years ago)
T Burns
Excellent service, great communications and they understand the local market very well.... Read more
25th May 2021 (3 years ago)
M Robinson
Disappointing experience, Aleysha wasn’t able to provide us with consistent updates maybe due to lack of information or quite possibly incompetency in this particular role. I would suggest further training in customer service skills due to the public facing nature of an estate agents daily tasks. Struggled specifically when speaking on the phone, unable to answer straight forward questions without bitter, attitude fuelled response. Quite unfortunate as we had brief pleasant communication from others at Dacres.... Read more
21st Dec 2020 (4 years ago)
P P
I have changed my review from 1 star to five, I have been dealing with Rachel over the last four weeks and she has been brilliant, keeping me updates regularly and has now found me a tenant.... Read more
Landlord
20th Oct 2020 (4 years ago)
M Shabir
Jack who deals on commercial side of business is very rude attitude, they waste of time don't use them... Read more
22nd Aug 2020 (4 years ago)
S Cooke
A massively helpful estate agency. Every person is polite and helpful. Aleysha is an absolute joy to work with and is a true asset to the team. She knows exactly what I am looking for and is quick to answer queries and questions. She clearly knows her stuff and there is no property related question that she doesn't know or can't find out.... Read more
14th Aug 2020 (4 years ago)
A Ali
Very good and great greenland... Read more
12th Jan 2020 (5 years ago)
S Haigh
Thank you to everyone at Dacre Son and Hartley for helping us buy the house we Love and now call Home!
A special thank you must go to Aleysha for all her hard work and efforts to keep our sales together during some tricky times. We got there in the end as promised by Aleysha who was very personable and professional. Dee and Rachel always accommodating so thank you to you both also.
Highly recommend Dacres!... Read more
Buyer
3rd Dec 2019 (5 years ago)
B smith
I would never trust anything this bunch of liars say!
I put an offer in on a house which was rejected a few hours later, it was a good offer and as high as I could go so I walked away, three weeks later I was talking to the son of the seller who said his dad hadn't received a single offer yet, I spoke with the seller myself whom confirmed that the agents had never put my offer forwards and that he would have excepted it!, by this time I found another house and had started the proceedings, its obvious that the agent was just trying to run up the price so she could make more commission, that's down right crooked!!!... Read more
Buyer
20th Oct 2019 (5 years ago)
C Brady
An amazingly beautiful park... Read more
23rd Sep 2019 (5 years ago)
J Huelin
Fantastic service. Professional, efficient, friendly and stress free. Aleysha looked after us and provided great customer service. Dee and Rachel were also very happy to help us. The office environment is calm and private. Would highly recommend. ????... Read more
26th Jun 2019 (5 years ago)
J Ali
we didn't get off to a great start this was not at no fault of their own this was down to me not understanding the process, however throughout they remained sympathetic and professional to which I think they don't get the credit they deserve, Aleysha, Dee & Rachel were amazing to deal with....I would most defiantly recommend them Thank you all for your help guys it is truly appreciated...….... Read more
17th Jun 2019 (5 years ago)
J Ohara
A great company and great customer service from aleysha! I would highly recommend!... Read more
10th Feb 2019 (5 years ago)
Mus
Very professional, took care of everything for me.... Read more
18th Jan 2019 (6 years ago)
R Jones
Poor customer service from the agent who came to see us, and no contact after viewing our property until a courtesy call came from someone else at the office (in the meantime we had both listed and agreed a sale on the property)... Read more
Seller
16th Jan 2018 (7 years ago)
V Norris
My dad uses this company to rent his house out, we had a valuation done a few weeks by a seperate company and the man tnat did the valuation came back and said the house was filthy they had lied about the size of dog they had and he was unable to use any photographs to advertise the house as it is in such a bad state! I contacted davre son and hartley and expressed our conserns and got told by the lady i spoke to that she did not deal with this stuff so would email tne information through to the relevant person and i would be contacted. This never happened so i called back and i got put through to the correct person, i was told an inspection would be done and if it was as bad as i was told then they would be giben a week to sort it out and another inspection would be done, i also asked for pictures of the house and was told i would get them, i have still not heard back from them and it has been at least 2 weeks since we had any contact. I will be trying to contact
them again on monday morning. At the very least they could have sent my father a letter he is a very ill elderly man and is worried sick about his only investment i am disgusted with this place!... Read more
Landlord
6th Nov 2016 (8 years ago)
J Naylor
I can not find what am looking for need to be easier to use!!!!!!... Read more
7th Jun 2016 (8 years ago)