N Spitzer
Lovely company to work with... Read more
14th Nov 2021 (3 years ago)
Y Tube
Amazing service and professional ... the other people I guess called after hours as they always answered or called back !!!... Read more
24th Jan 2021 (3 years ago)
C W
EVIL COMPANY. AVOID LIKE THE PLAGUE. Hidden charges at every turn. Unhelpful and non-responsive, operating just inside the boundaries of the law (if at all), and aggressive when challenged. Despicable outfit.
All positive reviews are fake.... Read more
16th Dec 2020 (4 years ago)
K Patel
Invisible property manager who is never available to resolve any of our issues and an accounts department who don't take calls....awful company.... Read more
3rd Oct 2020 (4 years ago)
R Keeler-Schaffeler
Crazy estate agency. They never fix anything and also try to swindle you out of money which you apparently owe, then suddenly don't (when you prove it). Avoid at all costs... Read more
Tenant
8th Mar 2020 (4 years ago)
Y Tube
Moved in a year ago - very nice people and very efficient!!!... Read more
Tenant
12th Jan 2020 (5 years ago)
P Knight
In my opinion, Avon Estates is an awful management company. I am a tenant of a property they manage in London, I have since handed in my notice of leave. We've recently had a rat infestation caused by unfinished maintenance work which was left because the engineer ran out of time at the end of the day. This resulted in 2 large holes in the flooring of the bathroom being left open and exposed, which lead down to the basement (ground floor flat) giving rats a way into our living spaces, kitchen and bedrooms. The response in my opinion has been absolutely awful. There has been no compassion, and I have asked friends who have lived in London whether they have had similar experiences, and most have said that their agency put them up in hotels while the pests were sorted, and others were offered a deep professional clean of their flat. None of that was offered. I think there was no consideration of hygiene, health and safety regulations or wellbeing of the tenants. When I complained, our flat was compared to Buckingham palace having had rats and that they're common in London. They have also threatened to sue me for defamation for this review.... Read more
Tenant
16th Oct 2019 (5 years ago)
T Meda
They are really helpful. I got a great flat with a great price with no difficulty at all. Avon estates is super lovely.... Read more
Tenant
30th Jun 2019 (5 years ago)
A Washer
AVON ESTATES I've dealt with a number of managing agents over the last few years and I can happily say they are a cut above the rest. My building had suffered from terrible neglect in the past and it was a relief to come across AVON ESTATES within a few months of them taking over the building is functioning much better - I would highly recommend them.... Read more
Landlord
28th Jun 2019 (5 years ago)
P White
Professional and friendly. Very responsive and willing to work with you. I would recommend to anyone looking for a home. Thank you!... Read more
19th Jun 2019 (5 years ago)
C Moskovitz
World's best property company... Read more
8th Apr 2019 (5 years ago)
D berl
Great freeholder!!! Very fast in responding... Read more
4th Mar 2019 (5 years ago)
T 911
Describe my experience: Living hell!... Read more
15th Feb 2019 (5 years ago)
J wein
very good management company... had an issue and they resolved it in a timely manner... Read more
12th Feb 2019 (5 years ago)
P Lawrence
Abysmal, dismissive responses - complete waste of time. The company should be put out of business. Bella Sharer, who twice posted a 5 star review, is an employee!!... Read more
31st Jan 2019 (5 years ago)
C Zabilowicz
Appalling lack of response after finding they had accepted a doctored guarantor form in my name. I always had problems getting through to anyone about this and no one called me back. The lack of concern about this fraudulent situation was unbelievable. Despite accepting it was fraud and assuring me it was dealt with I continue to get letters and emails about the person I am supposed guarantor for. I would not trust this company!... Read more
Tenant
8th Jan 2019 (6 years ago)
M Donkor
Avon Estates are the worse property management company that I have ever had to deal with. The staff is unnecessarily rude and incompetent.... Read more
6th Sep 2018 (6 years ago)
P Willoughby
I'll take down the one star review when they fix the water that has been pouring through my ceiling for the past month... Read more
Tenant
4th Sep 2018 (6 years ago)
D Bear
At the end of last year, I sold my very first property - an apartment in Buckinghamshire, with Avon as my Freeholder.
After receiving our completed Management pack back from the managing agency of the apartment block, there were 2 sections unanswered, to which we were directed to the freeholder Avon to fill out. These sections were to confirm how much the ground rent for the property was, and to confirm that I was up to date with my ground rent payments.
My solicitor contacted Avon for this information, and was asked to pay £180 for this enquiry. After pushing back on this, Avon offered the information for £100....
Confused at the almost bartering nature of the charge for something that seemed so straight forward, I called Avon to enquire and to understand better the basis of the charge.
This is where I encountered Bella. I began the call by cheerily introducing myself, but before I could continue Bella immediately cut me off with an aggressive "I told your solicitor it's £100 if you want the information!"... Bella was rude, domineering, and extremely unprofessional throughout the entire call, irregardless of my warm approach. She continuously shouted over my questions around the fee telling me that "this was business" and that clearly I didn't work in "business" - a weak and belittling personal attack. She flippantly and in a manner meant to intimate me told me that this payment was the puzzle piece between me and my sale, and that if I didn't pay I'd lose the sale - "do you want to lose the sale?".
Once I was given the opportunity to speak, I asked if Bella could please confirm to me both the amount of my ground rent and whether or not I was up to date for my own personal records. Reluctantly, Bella confirmed both with a few key strokes.
The call ended not long after with Bella intentionally hanging up on me.
I reluctantly paid the £100 via my solicitor - reluctant not because I didn't understand that "this was business", but because of the disgusting way I was spoken to.
Unfortunately, because of this phone call, Bella decided to intentionally take her time in processes the information I needed (16 days), which delayed my sale even further.
Speaking professionally, I would ask that Avon reconsider their approach to customer service. Speaking personally, I'm thrilled I'll never have to face a barrage of abuse from Bella (the single 5 star reviewer on this page) again.... Read more
Seller
23rd Mar 2018 (6 years ago)
Y Nouioura
One star is even too much for the experience i had with the agency.... Read more
12th Mar 2018 (6 years ago)
C MacCabe
I have not rented from or let through these people, but am unlucky enough to live below a property that they do manage. The tenants there are the noisiest, rudest & most inconsiderate occupants that property has had in the near-20 years I've lived in my flat. Despite my repeated requests to Avon to ask them to keep the noise down, nothing has been done and their attitude has been either uncooperative or plain dismissive & on one occasion they actually refused to take any action about the constant noise. I would not trust these people to properly manage a garden shed. Also, when there was a leak from their property into mine, it took five days and as many 'phone calls to get it sorted.
... Read more
21st May 2014 (10 years ago)